I wanted to thank Helen at Pure Magic Vacations for all of the information, time, dedication and professionalism she delivered to made possible my family's visit to Disney Orlando the last September. We are so happy and honoured to have her guiding us before, during and even after our trip. My family highly recommend Helen to those who really want an unforgettable experience at Disney. Family Garcia-Teran

Very supportive and on top of any offer that was applicable for my party. Excellent support during the travel also, even though she was traveling as well. I loved her!

Helen was very pleasant to work with and understood my needs and goals for the trip. I am a type A trip planner and felt that she always was very patient and thoughtful in her responses to my ideas. I appreciate how open she was to communication and her tips and experience were so helpful!

Extremely patient and super helpful with our million questions, doubts, concerns and interests.
Helen at PureMagicVacations made our Canadian family's DisneyWorld trip truly exceptional. From the Pop Century Hotel to every Disney detail, Helen ensured everything was perfect. Her meticulous planning, thoughtful tips, and expert guidance made our vacation unforgettable. Having her as our Disney specialist felt like having a personal guide. Thank you, Helen, for making our Disney adventure magical!

This is the second time we have left our family vacation in Helen's hands, and it has been, like the previous one, a complete success.
She always took care of every detail, always looking for the best options and offers for our destination. When we arrived to our destination everything was ready, she organized every activity for us and took care of giving us details and tips to make our experience at Universal Parks a unique and unforgettable adventure.
We know we can count on her in every step of our vacation, having a Disney and Universal specialist is having a private guide at your disposal.
Thank you Helen for being so special and making our vacation with our children unique so that we will always remember it.

Helen was absolutely fantastic and we couldn't have asked for someone better to help us plan our trip to Disney! She was always available and answered all of our questions, no matter how basic they were. We were able to sit back and relax for most of the planning process. Couldn't recommend her enough!

The experience was excellent. At all times he provided us with advice and help on our first trip to Disney.

She was phenomenal! She provided me with everything I needed in order to make this a magical trip for both my kids and for us as parents. She was always ready and willing to answer my questions or injuries. Helen maintained a level of professionalism and truly made an effort to understand the needs of our family.

She was wonderful! She gave advice, tips and recommendations for my family trip to Disney. She did all the reservations efficiently and explain how everything work in Disney App. Without her, I would felt lost and missed out on experiences at Disney.

Helen was great, I contacted her last minute. She’s returned my call on the weekend and explained everything. Thanks so much!!

This is the second time I have used Pure Magic Vacations to assist with planning our family trip to Walt Disney World in Florida. Helen assisted us and was wonderful to work with. She offered great suggestions for all of the questions we had, and was very helpful in taking care of the theme park, hotel booking and dining reservations for us. I highly recommend Helen and Pure Magic to assist with planning a Disney vacation!

Helen was a fantastic help through out the whole process. My family has traveled to Disney for many many years and for this particular experience we went with a travel agent (for the first time) and Helen was truly nothing more than that extra perfect percentage , above 100%, we needed to plan our family holiday. She guided us with booking the restaurants, the right hotel for us (we are over the moon with the selection), and was able to answer any question at any time that we might have, despite being seasoned Disney goers. I cannot recommend or highlight how wonderful an experience it was to have Helen and all of her endless knowledge on our side to make our Disney experience every bit of magical as we wanted it.

Helen was a fantastic help through out the whole process. My family has traveled to Disney for many many years and for this particular experience we went with a travel agent (for the first time) and Helen was truly nothing more than that extra perfect percentage , above 100%, we needed to plan our family holiday. She guided us with booking the restaurants, the right hotel for us (we are over the moon with the selection), and was able to answer any question at any time that we might have, despite being seasoned Disney goers. I cannot recommend or highlight how wonderful an experience it was to have Helen and all of her endless knowledge on our side to make our Disney experience every bit of magical as we wanted it.

Helen was very great to work with . She made the planning of our trip very easy from beginning to end , we had lot of accommodations and requests and Helen helped with all of those . We were able to find the resort of our choice . Helen also accommodated our last minute request to add a friends family to this trip and was very prompt in finding the best place for them to stay at WDW .
I will highly recommend Helen to anyone planning their Disney trip .

Helen is AMAZING!! Helen had recommended our family try Hotel Xcaret a few years back - post COVID was the perfect time for a family celebration - my husband, our 13-year-old son & my parents made this amazing trip! By far a 5 star hotel, but Helen's personal service is 10 stars!! She goes above and beyond to ensure your vacation is flawless! No vacation stress when you book with Helen. As for the resort - out of this world! It's not your typical all inclusive. Yes, there are food & drinks, but we went zip lining, walked the bottom of the ocean, floated down mangroves, rappelled into cenotes inside ancient caves - ALL INCLUDED! You will NOT be bored at this resort. We are not an adventurous family, but we LOVED everything we did! It was truly paradise!! The staff at the hotel go above and beyond. The food was wonderful - lots of Mexican delicacies to enjoy! If we have the chance to return, we'll all be there in a heartbeat!! Thank you, Helen, for making our dr

Excelente atención. Estuvo pendiente de nosotros en todo momento y nos dio muchos tips para aprovechar nuestro tiempo en disney

Helen has been an absolutely phenomenal travel agent. We have been working with her for the past 3 years to make our magical vacation happen. After 2 cancellations also she has been kind, courteous and on the ball with everything. Her response time to questions and changes is lightening speed. She got dinner reservations as requested for our party of 12 and offered perfect suggestions when asked. Hands down the best travel agent I have ever worked with. Really wish she did more than Disney vacations!!

Working with Helen is a fantastic experience. Not only is she extremely helpful and knowledgeable, her passion and joy add to the excitement of the trip. You can tell that she loves what she does! She has assisted us planning two trips and can’t wait til the next one.

Helen made our Disney trip truly magical, she was dedicated to making sure that our trip was as perfect as posible; will definitely book with her again and I recommend you do too!

If you are planning a trip to Disney, you need Helen. I would not know what I would have done without Helen. She helped me through pre pandemic planning, cancellations and replanning. Helen is patient, knowledgeable and the most friendly. It feels like ive made a new friend. ?? She was always there for our family during our trip, even during her own family vacation. I will and have recommended Helen to all my family and friends.

La infinidad de ventajas que tiene trabajar con una agente de viajes son incontables, pero trabajar con Helen ha sido una de las mejores experiencias cuando se trata del mundo de Disney y Universal, contar con su asesoría, detalles, sugerencias y ayuda en todo momento hizo una gran diferencia para convertir las vacaciones en un viaje mágico, no tengo la manera suficiente de agradecerle por TODO lo que hizo por nosotros en TODO momento! más que 100% recomendada!!!

The infinity of advantages of working with a travel agent are countless, but working with Helen has been one of the best experiences when it comes to the world of Disney and Universal, having her advice, details, suggestions and help at all times made such a difference in turning vacations into a magical trip, I can't thank you enough for EVERYTHING you did for us at ALL times! more than 100% recommended!!!

Helen planned our first family vacation to Disney (and certainly not our last!!). We had the most amazing time, my kids keep asking to go back. Helen made the trip so easy for us, she planned every little detail for us and made sure we had the best experience!!! She took care of everything, and checked in to see if we were happy. I definitely recommend Helen to anyone wanting to plan a vacation and we are already planning our next to trip Disney with Helen’s help of course!!!

Our experience with Helen as our TA was outstanding! From the initial planning phase to re-booking due to the pandemic in 2020 to the final details this year, Helen's attention to detail, knowledge of WDW and excellent customer service is unmatched. She helped us through the entire process, answering many questions along the way, helping us plan and prepare for our trip in a very personalized way with a large family with differing schedules, and not one detail was missed or overlooked. Planning a trip to Disney can be overwhelming to say the least and I can't recommend her services enough! She is truly the best TA I have ever dealt with.

Helen is a wonderful travel agent, she is super dedicated and committed to finding the perfect place for you. She is always open to give you options until you find what are you looking for, always with a smile and friendly replies. The best part is you can feel her excitement at the same level as yours during the trip planning. 100% recommended :)

Dedicada, atenta, amable, detallista y de gran experiencia

Hellen's help was fundamental for our family trip, without her it would not have been possible! She advised us on the dates, the best hotel options and how we could organize our visits to the parks, but she also took care of making reservations for the parks, restaurants and activities within them, she even explained how to use the App to make the most of our days in each theme park and all without additional cost. She sent us an email with recommendations and tips to make our experience the most successful. Her support did not end at the beginning of our vacation, she was there to help us if we had any questions or needed anything else. Nothing would have been possible without her. Thank you infinitely for making our vacation an incredible trip without any setbacks. Highly recommended.

We did our trip in December for our 5yo son as a birthday present, Helen handled all our requests and needs in an outstanding way, she was always available to talk about our questions and concerns, even when we were in our trip. I would highly recommend that you let her handle your trip and give you great advice.

Helen is very kind, profesional and capable of solving problems. She was always ready to help me and find the best promotions

A friend of ours referred us to Helen. She was very patient with us. We had a lot of questions and wanted to do many things during our 1st Disney Cruise. Helen guided us and we had the best cruise. Now we are hooked and only want to do Disney Cruises Lol. Working with her was so easy and she always replied back our emails soon. We highly recommend Helen!

From the very start of our planning to the every end, Helen was amazing. Helen really made our Disney honeymoon special, our trip had a lot of pixie dust ?? ?????
It is hard to put into words the level of professionalism, friendliness and kindness Helen puts into her work. Very timely with emails, super helpful and knowledgeable and detail orientated. Really making sure your trip is the best it can possibly be!
My husband and I have been to Disney many times before but Helen really made this trip our best Disney World trip yet!

“Thank you Helen for all your help preparing our wonderful vacation at the Wonder Disney Cruise... Your personalised help -even in the little details -not only made our vacations unforgettable but saved me many times, (thanks for the tickets for the character experiences for example- what to take- all the wonderful inside information given). You are a Rock Star ! I told everyone on the Cruise about you ... i heard many people complaining around me about their experiences not being good with their travel agencies, so i could not stop talking about my wonderful experience with you!!! Gracias !!!”

I recently went to Orlando with my family and I can assure you that the service Helen offers made an incredible difference. From hotels and restaurants recommendations through the location of the room, and also tip for managing efficiently your fast passes. She put all his knowledge and dedication for an unforgettable vacation. Her knowledge of the parks, restaurants and hotels in Disney and Universal allows her to offer very valuable tips, saving us a lot of time in planning and focusing in enjoying ... My husband and I recommend her 100%. Her work and support was magnificent; better impossible!

Helen is truly amazing. We have worked with Helen on two vacations now - the first was amazing & had submitted an earlier review of that experience. The second time, again a trip which Helen painstakingly had researched for us, was going as planned until COVID hit- we had to cancel our April 2020 trip that we had booked with Helen. She was there to advise us every step of the way with regards to cancellation policies, refunds etc. We had cancellation insurance & Helen even helped get information that was required for that. Helen truly worried about us and lost sleep about us possibly losing our money. She was available early mornings and late at night to help us through the process. Truly a fantastic person who cares about her clients.

I was looking at the Pictures again of the wonderful trip we had in summer to Disney California. Helen, thank you for all your help, super well organized, you made our trip unforgettable!!!

Es excelente! Hizo que mi viaje sea mágico realmente!

Helen is the best! She is so passioned and detailed oriented. She helped us from the early steps of our trip and until we were home! She knows a lot about Disney and Universal and saved us a lot of time (money) in researching. You are going to be in great hands with her!

Helen is an absolute gem! She helped us plan a family vacation. She was beyond patient in helping us find the perfect location & hotel. Helen took into account all of our needs & many requests.  We may have drove her slightly crazy but she is a true professional and took it all in stride! Helen contacted the hotel for us to make special room arrangements and even got us all of our specialty restaurant reservations in advance of our arrival so all we had to do is enjoy! We would definitely recommend Helen & using a travel agent. They have access to great packages & pricing & help take the stress out of booking a vacation.  We recommend leaving the planning to the experts!! Just worry about packing your bags, getting to the airport & enjoying your vacation!! She was also available to us from our destination when we had a few questions & even followed up after our vacation to make sure we had a great time & were happy. Trust Helen & you are sure to have a wonderful, memorable vacation!!

We had the time of our life. Excellent planning. The best cruise that we ever had. Disney Fantasy was awesome!”

Amazing!!! From the very beginning was clear Helen wanted for us to have an experience nothing short of FANTASTIC... And thanks to you Helen we sure did. Your thoughtful planning was spot on so we could enjoy and make the most of our vacation. Thank you for being there for us”

“My family and I had the most memorable trip to Walt Disney World. The best part was that I didn't have to plan a thing:) Helen did absolutely EVERYTHING!!! She recommended resort; planned my fast passes and dining!! She supported me prior to the trip and during the trip. It was stress free and absolutely perfect. She planned the perfect vacation for me and my family. We are forever grateful and will keep coming back to you. You are a pleasure to work with and I RECOMMEND HELEN TO EVERYONE!!!!”

Working with Helen was fantastic. She guided us from the early planning stages of our trip and until we were back at home. She answered all our questions and helped us select the best Disney resort for our family. Also, she helped us saving money because she applied an offer to our package when Disney released a new promo. I just woke up to a nice email from her sharing the greats news. And, we didn't pay an extra penny for her services. I highly recommend her to plan any of your Disney vacations!

AMAZING... From the very beginning was clear Helen wanted for us to have an experience nothing short of FANTASTIC... And thanks to you Helen we sure did. Your thoughtful planning was spot on so we could enjoy and make the most of our vacation. Thank you for being there for us.

“La mejores vacaciones que hemos tenido en mucho tiempo! Helen cuida de cada detalle, se comunica constantemente, sus recomendaciones y sugerencias son muy adecuadas y acertadas para tu familia.
Sentimos que no sólo tuvimos un viaje excelente sino que ahora tenemos a una nueva amiga. Esperamos poder planificar otro viaje con ella pronto!”