Alaska Cruise & Tour Expert

Lacey was super helpful when we were very indecisive about where to go for our honeymoon. She offered pros and cons of several different options and was never pushy with anything. We'll definitely be going to her for our future trips!

She was awesome! Helped us with some last min problems on a Sunday and was always dedicated and very fast at responding

Lacey is always great to work with as we have worked with her several times. She knows what we like and does the best to get us what we are looking for. We had a great couples trip to Live Aqua Cancun and everything was perfect. We had some celebrations and she made sure there were surprises in the room for them. Live Aqua Cancun is a resort she turned us onto years ago and this was my 4th trip there. It never disappoints. Highly recommend Lacey for your next trip!

She is awesome. I will use her again and again. and tell my friends to use her.

Lacey is wonderful. She has all the details of flights, day trips, incidentals, transportation worked out so their is no effort on my part other than to show up. She even told the cruise staff it was our honeymoon and had a special surprise desert waiting for us at dinner.

We worked with Lacey for a little over a year and a half planning our destination wedding and really couldn't have done it without her. She helped us pick out the destination for our wedding and offered a lot of insight to the different locations that allowed us to make an informed choice. She was always willing to provide us quotes, answer questions, and give us her honest opinion. She contacted the resort on our behalf when we needed her to. She took care of booking our guests, making sure to put friends and family on the same flights when she could. She booked a catamaran tour for us and even took care of getting them to the hotel on time when they said they were running late on our wedding day! She took the time to meet with us after we got home as well to make sure everything went well and to find out how we liked everything. I don't know how anyone does this without a travel agent! She made it so much easier on us and we will definitely be using her again for future vacations.

Excellent

Always enjoy working with Lacey. She did a great job helping us find the best fit in regards to the resort. Very knowledgeable

Lacey was great to work with! She was very quick with responding to any questions that we had.

Lacey was great to work with! Even when we needed her assistance in a pinch less than 12 hours before we left!

Lacey was great throughout the whole experience.

Easy to work with, responsive to emails, will definently work with her again on future travels

Lacey has planned many vacations for us and is always responsive to my many questions! I’ve referred several friends to her.

She was great to work with

Lacey was enthusiastic and thoughtful when helping us prepare for our travels to Mexico! She coordinated everything for people coming from multiple locations in the US so we could all arrive at about the same time for a group trip. She was very accommodating to our requests and lack of experience! No details were forgotten. We highly recommend Lacey when planning vacations, especially group trips!

Lacey is great at finding out what is important to you and taking that info to create a great vaca! We r never disappointed when she helps plan the vacations.

Very helpful and professional, quickly answered questions and good advice on extending and rebooking.

She was very prepared for when we went to see her. We left with lots of information on our trip and a new travel book

Lacey is full of energy and always helpful with all of your travel plans. She keeps you informed of any changes to your upcoming trip.

Great customer service, very friendly and knowledgeable about the topics. Gave great recommendations!

A good one. We did feel disappointed with the lady whom said she would call us back to verify arrangements because of flight messes. We really had no idea if we had been taken care of or not. Iberostar was excellent all the time!

Lacey was excellent to work with. Did an awesome job on booking our Alaskan cruise. She set us up with excellent stateroom location. Helped with flights which ended going perfectly. Very easy to work with and always available for questions or concerns. Will definitely use her again.

Worked with me a year ago when I had to cancel trip due to death in the family. Rescheduling was easy with her and all excursions and bookings were ready when we arrived at the different places. She was able to make a change to one excursion on the day of and that was very helpful.

Great communication and she was sooooo patient with all of our questions!

Lacey is always helpful in providing different options to fit our budget. After deciding, changes came up at the resort and Lacey was able to assist in getting us details to ensure we understood those changes. She was also helpful in answering questions about flights, etc. Always east to get in touch with her!

Lacey was great! Very helpful and knowledgeable. Helped with our questions and concerns

Lacey was very helpful and detailed when helping us plan a last minute vacation. Her responses and quick action was very much appreciated!

Good

Lacey was very quick with responding to the questions we had about or vacation and travel.

We had a great experience working with Lacey. From our first interaction, Lacey was prompt in her responses and gave us a lot of options.

We have been working with Lacey to coordinate our Mexico vacations for over 15 years. She works hard to find the best deals, and she always accommodates our flight preferences. She is quick to respond to questions and has been honest about her own experiences at various resorts. We have recommended her to several friends and they all have had the same experience. Wouldn't book a trip without going through Lacey!

We had a great experience working with Lacey.

This was our first trip to Mexico and to an all inclusive. I was so thankful for the help in decision making and planning. She answered all my questions and put my mind at ease. We just got to go and enjoy our 25th anniversary.

Lacey was great & quick to respond when booking. We got a few different quotes during our conversations. Followed up prior to our trip to ensure our transportation was set up correctly.

Lacey was amazing and helpful! I look forward to working with her in the future!

Lacey did a great job with assisting on a group trip for a wedding. She built the travel plan to accommodate our schedule and everything went as planned.

Amazing!

She did really well with rescheduling because of covid twice!! Thank you so much.

Lacey is friendly, energetic, always willing to help or offer alternatives. A good listener, has a great memory and follows-up to make sure everything is just right for us when we are traveling! We have referred friends and coworkers to contact Lacey due to her excellent service!

Lacey is the best. She helped me organize travel for my destination wedding to Cabo for nearly 75 people. She was so organized, so helpful and got us really good deals. She even flew down to Cabo and toured my resort for me. A big snowstorm hit the week that everyone was suppose to fly out and she worked around the clock and was able to rearrange schedules to ensure that everyone made it out on time. Her communication skills are a 10! I will always use her when we travel. I highly recommend Lacey!

Lacey did a wonderful job of planning our first trip to St. Lucia. She took care of everything from flights, shuttles to resort and back and the resort. She took into consideration all of our wants and needs. A wonderful experience!

Lacey did a great job of providing options and guidance for organized tours as well as a self-guided option. Her communication and service throughout the process was fantastic. I would highly recommend Lacey!

My mom & I had talked about going to Hawaii for almost 25 years!! We finally decided to make the dream a reality & Lacey helped with that!! From the flights, hotel/resort, rental car & recommendations as to where to eat when we arrived, Lacey did it all. Was a wonderful trip!!

Lacey took care of all the details, transportation, everything. Our resort was beautiful, and the experience was lovely. We will use Lacey again!

Lacey was helpful answering all our questions very promptly.

Our family of 14 went to Punta Cana for 9 days over Christmas. Lacey did a great job of presenting us many different options, price points, giving recommendations, etc.

We love working with Lacey. We travel as a family of 4 for the holidays. Lacey takes the time to meet with us several times during the planing process. She listens to our wants and does a great job of giving several options. We feel that she is extremely knowledgeable and has fantastic recommendations. We just returned and are already starting to plan our next trip.

Lacey did a great job of finding vacation package options for us to find the perfect trip for us. She was very helpful and made sure our questions were answered and all details for our trip were covered. She was a pleasure to work with and made our trip a trip of a lifetime.

Lacey was very pleasant to work with and very helpful. She put together a great and very memorable experience for us.

Appreciate all of the help and advice from Lacey. All of the connections she set up were great.

Very easy to work with. Had my trip booked within an hour :)

We have worked with Lacey for many years now! Our trips have always been well planned and we have enjoyed them all! Lacey has been great to work with!

Our experience was perfect! We got the exact vacation we wanted. Lacey listened to every detail!

She was great, answered all my questions before during and after the trip.

Great customer service, answers all questions and gives great travel tips. Lacey planned every detail all we had to do is how up!

Lacey was very prompt in her responses. She was very easy to work with. She listened to our requests and provided great options.

Very easy to book, lots of options provided. Services not really needed past booking, which I guess is a good thing :)

Lacey is so quick and easy to work with! She sends us the best recommendations within our price range.

Every time I had a question she was always right there to answer. She never put us on the back burner.

Lacey was amazing, it was like working with an old friend who had my best interests at heart! This was my first time traveling out of the country and she made it seem like no big deal at all! Not sure if she had pull in what room we got but it was AMAZING - front row seat to the beach view!
I literally had to think about nothing!

Lacey was great to work with in planning our family cruise trip! She was very responsive to any question that I had and was able to make some changes for us after we'd made our original reservation. The trip went off without any issues for all 11 of our family members.

Lacey helped us book a trip to Jamaica.

Working with Lacey was great. We told her everything we wanted in a vacation plus a price range and she made it happen. We will use her services again in the future!

Lacey was an amazing help in planning our anniversary trip to Jamaica! She helped us come up with ideas for possible travel locations that would check all the boxes, as well as suit our personalities and activity level. She also responded to an email on a Friday evening to say that all was indeed well for our flight home, which was reassuring and much appreciated! Looking forward to booking the next trip!

Excellent resort experience. We loved the location and everything was very organized. The only issue we had was the 2 flights coming back our seats were not together but we were able to switch seats with others.

She knew exactly the right resort I needed by what I described to her.

Lacey was able to answer any questions we had and gave us great recommendations for our honeymoon

Our experience was great! When I first met Lacey she introduced a few resorts to me that she thought my fiancé and I would enjoy for our honeymoon. Then helped us through the process of what we absolutely wanted for our resort or could live without. At the end of the process we picked a great resort that we loved.

Lacey was super helpful, the whole process was seamless thanks to her.

Lacey was very pleasant to work with , always was able to answer questions and give option that fit what I was looking for in my travel needs . Responded to calls in a timely manner.

I have worked with Lacey before and she helped us do some rearranging after some flights were cancelled. She did it quickly and efficiently.

Lacey always has quick feedback and is very thorough. I can count on her honest opinions and great recommendations.

I enjoyed working with Lacey. She seemed as excited as I was about my trip. She prepared and explained all my travel documents and left me with nothing to worry about except packing!

I have had the good fortune of having Lacey plan a couple of my trips now since moving here and will always use her for future trips as she really listens to what you are looking for in a destination and finds the perfect resort! She is very good at making sure your travel time isn't spent for hours in the airport, but that you also have enough time, so that you aren't scrambling. I have nothing, but good things to say about Lacey and would recommend her services to anyone!

Lacey has helped us plan and book multiple trips; from domestic theme park family vacations to Caribbean island couples only getaways. Lacey has been and continues to be a phenomenal and trusted partner when booking travel. She has worked to understand our tastes, preferences, and budget and takes that into account when recommending a location and property. The service she provides doesn't stop after booking travel either. She follows up during and after to ensure our trip was everything we expected and more. On a recent, surprise birthday trip, when discussing what I was looking for in a location with Lacey, I simply stated, "my wife likes turtles." Lacey knew the EXACT resort to where we should travel! And we were indeed able to swim with sea turtles in the ocean! We value our partnership with Lacey and would unequivocally recommend her for any travel needs.

We have worked with Lacey on several vacations and once again the bar continues to raise with every trip! Lacey takes the time to understand what we are looking for and clearly listens to provide options that meet our needs. I highly recommend Lacey to plan your next vacation and we will continue to do so with our future plans!!!

She listened to what we wanted and helped us plan the vacation we loved! She answered any questions we had and guided us through the whole process

I've been booking travel with Lacey for the past six years. I first started working with Lacey when she helped us plan our destination wedding. She coordinated the travel of 30 passengers flying from different states and the trip couldn't have been better! She is fabulous about listening to our needs and offers great insight into what she thinks we will love in a resort . She hasn't failed us yet.

This year we went to Mexico for the first time. We were hesitant to visit Mexico but Lacey knew what we wanted in a resort and beach and we ended up splitting our travel and visiting two very different resorts. We loved each resort for different reasons and will definitely be going back to Mexico.

Lacey made this whole experience stress free and fun! She was always there to answer whatever questions I had and walk me through what needed to be done. I would work with her again in a heartbeat!

She was very knowledgeable and helpful, and made the process very easy.

We love working with Lacey. She is so helpful and knows just what we want and she is always on her toes.

Lacey is an amazing agent to work with. She listens and is very accommodating with finding the best vacation that suits your needs. I highly recommend letting Lacey help you with booking your next travel needs. She is the best to work with!

Lacey Veenstra-Gay is incredible! She went above and beyond to give us options to choose from when deciding to go on a trip and took care of everything for us when we decided! I would recommend her 100% and every time you wish to travel anywhere!

Lacey has helped us plan many successful trips! She is easy to talk to and understands what my husband and I are looking for in a vacation. She has even suggested fun activities for us to do with our budget in mind. On our most recent trip to Florida she was able to get us the best flight times and travel insurance! Whenever I'm planning a vacation, I just contact Lacey because I know she will take good care of us!

Lacey always does a nice job coordinating our travel plans...Thank you!!

Lacy does a great job of taking care of the details so you can relax and enjoy your vacation. If something does go wrong, you know that she there to help make it right.

Lacey has been incredible to work with. Our first trip we booked with her was our honeymoon a couple months ago. Our honeymoon was everything that we expected and more! Without her helping us our honeymoon would not have been as perfect as it was. Since the minute we left Des Moines we had nothing to worry about. Everything was already taken care of. We had such a great experience with her that I am working with her again to plan a trip to Las Vegas for a group of our friends. We plan on working with Lacey from here on out!

I'm not sure when I first contacted Lacey about arranging a trip to take my 4 kids and their spouses to Hawaii but she was great all the way through. Always ready to answer my questions and explain what I wanted to know. She arranged our air flights, transfers, hotel, cruise ship and every thing worked out great. We had a wonderful trip.

Lacey has now planned 9 vacations for my family and I. Twice she has arranged for 14 of us to travel for a week, including 14 airline tickets, 4 rooms and 4 cars. She is sensational! I even found a special deal on a travel website for a getaway week on a beach and she could beat those prices. Plus, she always gets us fantastic arrival and departure times at airports! If you need a travel agent, Lacey is your Lady!!!!!!!!!!!!!!

She was great, answered all our questions and easy to work with

Lacey has helped us with several vacations. I love working with her. She gives us comparisons, listens to our wants/needs, gets us the flight times we want and takes care of the whole package. Lacey is very prompt and efficient to work with.

Lacey was very easy to work with. She was quick to answer any questions we had. Always exhibited a great attitude. Missed a connecting flight and Lacey jumped right on it and let us know what our options were. The vacation was tremendous and much of that can be attributed to Lacey making sure we had all the info and signed up for the right services. Will definitely be using New Horizons Travel (515)965-3775 and Lacey Veenstra-Gay for future trips!

Lacey has been our trusted travel agent for over 10 years. She's knowledgeable, smart, savvy and always willing to help make our vacation unforgettable. From the Virgin Islands to Mexico, she always has great recommendations and advice. We trust her with all our family (and girls only!) vacations. I don't know what I'd do with out her and the great team at New Horizons Travel!!

She did a great job planning our vacations to Sandals Grande Riviera