She goes above and beyond to get you the best price and the biggest bang for your buck!!

Jennifer planned us the most magical vacation to St Lucia! Every detail was lined out perfectly and we truly couldn’t have asked for better. She is the best!

5 Stars!

We had the BEST Disney trip and it would not have happened without Jennifer Chappell! We had a total of 9 in our group and went right after the holidays. She books everythingggg for you which is amazing because there is no way anyone could do it on their own if they haven’t been to Disney multiple times. She booked our villas, our character dinners, park tickets, lightening lanes, transportation, literally all of it! She probably answered over 1,000 questions that I asked when planning it all and even sent email updates with tips and tricks for certain things. She has been to Disney so many times herself that she is super knowledgeable about all the things. She even was in contact with us during our whole trip to make sure everything was going smoothly. We can’t wait to go again in a few years and will definitely be using her to book our trip when we do!

Awesome! Seen her plan for others on fb and she is great! I need my cool vacation planned!

Jennifer Chappell with Coasters and Castles has planned several family trips for us, and she continues to do a fantastic job. Her high level of customer service is unmatched, and I’ll never plan another trip without Jennifer’s guidance. If you’re looking for a personal experience with a travel agent who genuinely cares about her customers and their experiences, then she’s your girl.

Jennifer has planned many vacations for us. She always goes above what is expected from a TA. Our trips have included several trips to include Disney & Universal, Cancun & Florida. We have enjoyed every trip we have booked thru Jennifer. She always takes care of every detail so that we can relax and vacation.

Jennifer has helped us plan several family vacations and they have all been amazing. She takes care of all the planning so you can enjoy the trip! She’s also available while you’re traveling to help with anything you need! She’s amazing!

I can’t recommend Jennifer Chappel enough! She’s helped plan unforgettable trips for me and my kiddo to Disney World, Punta Cana, and Hawaii, and each one was absolutely amazing. Those little magical touches that make all the difference, Jennifer took care of everything. Traveling with a child can be a lot, but she made it feel easy and fun every time. Her attention to detail, thoughtful planning, and genuine care made every trip stress-free and full of great memories. If you’re looking for a travel agent who truly listens, goes above and beyond, and creates unforgettable experiences, Jennifer is the best of the best!

From the moment I told my travel advisor, Jennifer Chappell, what I wanted in a Christmas vacation for my family, she went to work to plan the most amazing experience! She listened to what I wanted and tended to everything…airfare, resort, transportation to and from; she took care of it all. My entire family had the best week in Cancun. I can’t say enough about her and highly recommend her and Coasters & Castles Travel.

When my daughter told me she had finally decided on a cruise for her belated graduation gift, I knew I had to reach out to Jennifer after having seen reviews on Facebook from fellow colleagues. She helped me every step of the way from helping get a good location on the ship, making my hotel reservations, to helping make corrections when I filled out the forms with misspellings and wrong dates. Jenn checked in with me every few weeks over the months leading up to our cruise. She made sure to give me tips and reminders to ensure that we had the best possible trip. Thanks Jennifer, it was a great trip.

Jennifer made booking our trip an absolute breeze! She was incredibly responsive, answering all of our questions quickly and thoroughly, which made planning stress-free. Her attention to detail and quick communication ensured that every part of our trip was seamless and enjoyable—highly recommend her services!

Always very helpful and knowledgeable

She was great to find what worked best for us as far as flights. She made sure we had every detail for the trip well in advance. We were even given a list of must dos, must eats and must drinks!

She was great and helped me narrow down where we wanted to go. It was a beautiful resort. The food was good and the view was amazing.

I could not imagine going to Disney without the help of Jennifer. Jennifer is very knowledgeable and easy to work with. Her suggestions and recommendations were spot on. I highly recommend using Jennifer when planning and booking your trip!

Jennifer was amazing! From the very beginning “planning” stages, to checking in on us during our trip and everything in between, Jennifer’s guidance, advice and encouragement helped make this one of our best trips ever! I highly recommend using her to plan your next family adventure!

Jennifer was a pleasure to work with. She answered every question and was very knowledgeable.

She was so so sweet and incredibly helpful with planning planning our Honeymoon and first trip flying! We were super nervous but she took all the stress and made it easy. I couldn’t appreciate her more!

Greatest travel agent! Knows how to put together an amazing family vacation!

Very friendly and happy to help!

Jennifer is awesome. She took care of everything down to the smallest detail. I will never do Disney without contacting her first.

Jennifer is always thorough, helpful and easy to work with!! We will continue to use her for our vacations.

accurate on every process

I wanted to surprise my wife and kids with a trip. I knew I couldn’t pull something off like that on my own, so I contacted Jennifer. She planned every detail. It was the easiest process I could imagine. My family was super excited and everything was perfect. She checked in with us before, during, and after our travel to ensure everything went well. She even helped me plan our days in the park. This was by far the best travel experience I have had. It took all the stress of planning away and allowed us to focus on family and fun! My wife loved it 😊 Thanks again, Jennifer! We’ve already started talking about our next trip!

Jennifer is so helpful and knowledgeable. She helped me with every detail of planning. She was even able to add breakfast with Goofy! When we were worried about changes to our reservation, she was on it! She contacted the resort for us and just went to extra mile. I love that she is always willing to help and checks in to make things go smooth. She even recommended places to eat in the park! I will use Jennifer for any future trips and will recommend her to everyone I know! Thank you for giving my kids such a great experience. I couldn’t have planned this without your help!!

Jennifer is amazing! She made it so easy and so stress free planning our trips. Will always use her!

knowledgeable and always communicating

Always upbeat, knowledgable with a lets figure out a way to get this done attitude. Also when somthing gets a little off track shes available and right on it.

Jennifer listened to what we wanted and nailed it with her recommendation!! She knows what she’s doing and helped us out the entire time, even checking on us during the trip to make sure we didn’t need anything. I HIGHLY recommend Jennifer to anyone looking for help with an amazing vacation!

I worked with Jennifer for a family Disney Trip in December 2021 she made it so easy and if we needed her just had to call or text her. She gave as much insight on what we needed to do.
She also booked our anniversary trip to Las Vegas in June .
She checked in us to make sure both trips were going okay.

Will definitely use her again once I decide where we want to go

Jennifer did am ahamzing job on our trip. Not only did she book our trip she was in communication while on the trip providing helpful tips for my family to maximize our vacation. She is was very knowledgeable and ever so wonderful. Had such a great experience on our first trip she booked for us I had her book another one within 5 months from the first one.

Jennifer answered all my many questions and was very flexible with itinerary changes! Details to each day were seamless and made our trip all about FUN and no line waiting.

Love Jennifer! She answered all questions and was super helpful throughout the whole trip.

Jennifer was amazing! We felt like pros instead of first timers. Her help booking and pro tips helped us have a great time and do everything we wanted to.

Jennifer is always professional and so helpful when planning our vacations for us. She always goes above and beyond to make sure everything is perfect!

Jennifer made booking Disney the easiest thing we have ever done. She helped the chaos of lightning lane/genie +/virtual cues seem like a walk in the park. She took the time to thoroughly explain how to use the app, and navigate the parks. Our trip was truly a magical experience, and she is hands down the Disney Queen.