Europe Rome
Reviewed By Craig - New York | Traveled to
Hugh set up a great trip to Rome including Opera! Great service, responsiveness and knowledge. Strongly recommended if you don't have time to research everything yourself.
✓ I would recommend this agent to my family and friends.
25 of 54 people found this review helpful. Was this review helpful to you?YES|NO
Great Holiday Planner
Reviewed By Jim - Los Angeles, CA | Traveled to
Hugh has planned several trips for us including two trips to Europe. On our first trip, we needed to plan an itinerary for driving through England and Wales, with interesting sight-seeing points along the way. The second trip was selecting a Cruise line for our first ever river trip. In each instance, we drew on Hugh's experience and knowledge of the areas. I don't believe we would have done nearly as well tring to design the trips on our own. Hugh has always been responsive, and helpful in sharing his thoughts about our conceerns. I never feel pressured to make a decision. We've been very pleased.
✓ I would recommend this agent to my family and friends.
25 of 54 people found this review helpful. Was this review helpful to you?YES|NO
always a great trip!
Reviewed By Jon L - easton, pa | Traveled to
We have worked with hugh for years and have never been disappointed. Hugh always makes sure we get the best price possible and makes planning a trip hassle free. We are given peace of mind knowing if something needs his attention he will make sure to be on top of it immediately.
✓ I would recommend this agent to my family and friends.
25 of 54 people found this review helpful. Was this review helpful to you?YES|NO
Hugh makes planning a trip so easy and enjoyable!
Reviewed By HappyHoneymooner - Scottsdale, AZ | Traveled to
We used Hugh to plan our honeymoon to Bora Bora and Tahiti. We gave him things we were looking to get out of our trip, accommodation preferences, and a budget, and he came up with package options for us. It was so easy and fun with him at the helm, and he responded immediately to any questions we had. In addition, he watched our flights for us and gave us travel updates throughout our trip. It was so reassuring to have someone looking out for us while we traveled, especially someone as knowledgeable as Hugh. He is very plugged into the different resorts, restaurants, flights, and extras for the locations he plans trips for. I would and have recommended him to anyone and everyone who asks how we planned our honeymoon. You will not regret your choice to use him as your travel agent!
✓ I would recommend this agent to my family and friends.
27 of 62 people found this review helpful. Was this review helpful to you?YES|NO
Best Trips Ever!
Reviewed By The Evoy's - Adel, Iowa | Traveled to
Hugh has help my family plan 2 trips to Hawaii and 1 to the Bahamas. These have been some of the best trips we have taken as a family. Hugh was able to take our initial budget and ideas, make some great suggestions and get us 3 trips we will never forget. We had one bump with a pre scheduled excursion and one call to Hugh was able to get the whole thing turned around with out taking any time away from the rest of our trip. His final updates on flights, schedules and possible delays gave us plenty of heads up as to gates and check in times! We even found a few extra surprises in our rooms along the way which really made a big impression on my family. We look forward to planning our next big vacation with Hugh sometime soon!
✓ I would recommend this agent to my family and friends.
20 of 49 people found this review helpful. Was this review helpful to you?YES|NO
South Sudan/Tanzania
Reviewed By Dr Dave - DesMoines, Iowa | Traveled to
We did a self guided mission trip to South Sudan to visit a Bishop and build him an addition to his welcome center. Hugh set up the many flights required and after the 30 days in South Sudan set up a once in a lifetime safari in Tanzania. Every part of the trip was planned perfectly and Hugh followed our instructions to a T. Best trip of our many overseas adventures.
✓ I would recommend this agent to my family and friends.
32 of 73 people found this review helpful. Was this review helpful to you?YES|NO
My trips have been fantastic!
Reviewed By Aarti Ranganathan - Vienna, VA | Traveled to
I have come to rely on Hugh Sheppard to help plan my Europe vacations. He has been a wonderful guide - he has provided great ideas, and has also been flexible with my changes (based on preference or cost). I usually have a lot of questions, and he answers all of the,. He is extremely thorough with the booking process, and is also available during the trip if / when things go wrong . For e.g., he set up a photography tour for us in Rome in 2013, it did not happen as the photographer did not show up in the last minute. His wife had a cardiac arrest and he had to rush to ER. We contacted Hugh, and he got the money refunded to us within 1 day. Also, he remembered that we wanted to do that, and he set it up for us in our France trip in 2014. It was phenomenal. I have no problems recommending his services to friends.
✓ I would recommend this agent to my family and friends.
22 of 54 people found this review helpful. Was this review helpful to you?YES|NO
Wedding and Honeymoon made easy!
Reviewed By Wedding and honeymoon - Atlanta, GA | Traveled to
Hugh went about and beyond for my Destination wedding and European honeymoon!
✓ I would recommend this agent to my family and friends.
21 of 53 people found this review helpful. Was this review helpful to you?YES|NO
Trip planning made easy
Reviewed By Huge - Des Moines, Iowa | Traveled to
Hugh took the anxiety of researching & planning a family trip out of our hands and made it a nice adventure in itself. We gave him our parameters & he gave us options that met them. He suggested some choices that we would not have found ourselves. Once the trip was scheduled, he continued to check with us with trip tips, updates & additional info about the places we were going. His personal travel experiences has made him very knowledgeable about a lot of fun destinations. We were very pleased with our entire experience from early planning thru actually travelling.
✓ I would recommend this agent to my family and friends.
22 of 55 people found this review helpful. Was this review helpful to you?YES|NO
He made better plans than we could have.
Reviewed By RH - Des Moines, IA | Traveled to
Hugh has helped my wife and I plan two trips. Both times we knew where we wanted to go, but did not have knowledge of hotels, best times to travel by plane, and some of the unique local things to see and do. We gave Hugh total freedom to plan fun and interesting trips. He came back with complete itineraries that we could review and adjust as necessary. Due to the fact he had much more insight in to fun places to stay and things to see we did not change the plans, just signed up and went on the trips. Each trip worked out just as planned. The hotels were great, tours he signed us up for were excellent, the local sight seeing was better than expected and we came home with memories from wonderful trips. Because we paid for flights, car rental, hotels and special tours up front the expenses during the trip did not seem to be as shocking as other trips we have taken. We have talked to others who feel they save money by booking their own flights, hotels and plan all the details. Maybe they did save money, but often they tell us of problems encountered during the trip. From our experience when our travel agent Hugh plans the trip things go very well. I know he can't control any of the companies that he books us with, but he does have the ability to choose the best available services in each industry, which results in less problems. We will use Hugh Sheppard the next time we go on vacation.
✓ I would recommend this agent to my family and friends.
20 of 53 people found this review helpful. Was this review helpful to you?YES|NO
Hugh is awesome!
Reviewed By Amber L - Des Moines, IA | Traveled to
We used Hugh for a family vacation and he was great to help us organize across the states to get the perfect cruise and all the details! I would highly recommend his services!
✓ I would recommend this agent to my family and friends.
21 of 57 people found this review helpful. Was this review helpful to you?YES|NO
Trip to Maui and beautiful resort
Reviewed By Jeff - Urbandale, IA | Traveled to
My wife and I were looking for a special way to celebrate our 20th wedding anniversary, and we had selected Hawaii as the destination. Hugh worked with us on finding the right itinerary to match our interests, and we were really pleased with the ultimate outcome. Due to circumstances beyond our control, we had to cancel our original trip, but Hugh helped us through the travel insurance claim process, so we could get reimbursed and re-book the trip 3 months later. The trip turned out to be just what we wanted. We stayed at a great resort and enjoyed the beautiful scenery and weather. We came home with special photos and memories and will try to get back there sometime in the future.
✓ I would recommend this agent to my family and friends.
18 of 52 people found this review helpful. Was this review helpful to you?YES|NO
Iceland was Awesome Hugh made it so!
Reviewed By Dan - Chicago, IL | Traveled to
I am starting to plan my next vacation and realized I never gave a shout out to Hugh. I am 50 years old and have done a significant amount of travel in my life. This was the best travel agent experience ever! We went to Iceland, Hugh knew many things, but what Hugh didn't know he found out. He answers his phone and returns calls (if you like that stuff)! Provided a detailed vacation plan up front! Hugh answered all my stupid questions and was never condescending. It was a trip of a life time! I'll be talking to Hugh soon!
✓ I would recommend this agent to my family and friends.
17 of 51 people found this review helpful. Was this review helpful to you?YES|NO
Great travel agent!
Reviewed By Monica H - Albuquerque, NM | Traveled to
My husband and I never thought we would hire a travel agent, but when we were planning our wedding we decided that we couldn't plan our honeymoon, too. We found out about Hugh and decided to give him a shot. He listened to us and took our vision of a perfect honeymoon and made it into a reality. Our trip to Costa Rica was magical and the perfect honeymoon for us. We plan on hiring Hugh for our next trip!
✓ I would recommend this agent to my family and friends.
17 of 55 people found this review helpful. Was this review helpful to you?YES|NO
Took my ideas and crafted a wonderful experience
Reviewed By Tom - Chicago, IL | Traveled to
I was looking for a river cruise to celebrate 45 years of marriage. After a couple of weeks of DIY investigation, I came to realize that I simply didn't have the necessary knowledge to ensure that a trip would be satisfying - much less memorable. So, I looked for an travel adviser and found Hugh. I was immediately put at ease by his interest and insight into what might make for an unforgettable trip. We talked about my ideas and my priorities. Hugh quickly provided suggestions and we refined the trip quickly. Hugh also provided materials about places we would visit and have time to ourselves (Prague, Amsterdam, Budapest). All of the planning was 14 months in advance of the trip. As the time approached, Hugh made it very easy for us by assembling documents so that we had no worries anywhere along the way. The trip came off without a single hitch and was exactly what I wanted. My wife and I had the unforgettable experience that I had sought. We are sure to use Hugh again when we plan a major vacation overseas - he took all the anxiety out of it!
✓ I would recommend this agent to my family and friends.
19 of 67 people found this review helpful. Was this review helpful to you?YES|NO