River Cruising Expert

We have had the privilege of working with Crystal for many of our trips! As of late, we have been cruising with Celebrity Crystal has been on hold for significant amount of time during her busy work day to make sure the answers we need are found and arrangements are made. She has supported my 80+ mother on her trip set ups as well as many arrangements for my husband and I. She is knowledgeable, straight forward and makes the magic happem!??

From the very beginning planning stages of our trip, Crystal was attentive to our requests and worked hard to assist us in securing great flights, beautiful accommodations, airport and ferry transfers, and guided tours. She was available throughout our entire trip and communicated any changes or updates to itinerary in a timely manner. We had an amazing trip and really appreciate everything Crystal did to put it together for us!

Crystal got us a great deal at an awesome resort! We will definitely be working with her again.

Lovely person and excellent service and communication !

I couldn’t be happier with the service and knowledge I experienced working with Crystal. From the start of my many questions and requests Crystal answered all my questions without hesitation professionally. She assured me and handled all my requests in A friendly way. How wonderful iis it to have someone to take care of the worse part of travel, the travel itself!! I would and will recommend anyone travelling to contact Crystal

Fantastic service! Crystal made everything easy and stress-free. Highly recommend!

Crystal planned a family vacation for me to the UK. We traveled to three citys involving plane trips and train rides.I couldn't have organized it on my own. Crystal made our trip seemless. We had an amazing time and have booked our next trip with her already. Thank you Crystal

Crystal was there for every question I had with a quick reply. Great service!

It all started with a simple question.. Do you think you can find out if there is any availability on this Pacific Coastal cruise, I heard its fully booked, and especially, we are looking for a balcony stateroom. Well, you DID it!! Found us a room and I asked for you to make it a SURPRISE, as I was joining my sister on the same cruise. We both had a BLAST and so many laughs! Thank you so much for making this happen!! We are looking to go on a cruise next year, you'll hear from us soon!!

we have been using Crystal ' services to help us wirth our travels arrangements. She is always very professional and very knowledgeable on all aspects needed to make our trips as smooth and enjoyable as one can expect. We do not hesitate to recommend her to anyone.

Most helpful assistance coordinating our group of six for our vacations over the past number of years.

Crystal helped my family book our cruise, was quick to communicate, and quickly fixed a small error we noticed.

from the moment we started planning our cruises Crystal assisted with every aspect. She worked with the various travel ships, buses, you name it she got it all together. Highly recommend her and the company

We’ve had Crystal as our travel agent for the last 3 times we’ve travelled to Spain. She is always very friendly, efficient, and prompt. She listens to our preferences and tries to accommodate us when possible. The only agent we will deal with!

Crystal helped us find our dream anniversary destination at an affordable cost and did it with such ease! She checked all the boxes in helping us find exactly what we were looking for! She’s so thoughtful and covers all the details to ensure you have the best time! I would highly recommend her to anyone looking to book their next trip! ??

Crystal was absolutely fantastic from start to finish! She helped out at every step of planning our cruise, even handling all the little details we hadn’t even thought of. She was prompt, friendly, and reassuring, making the whole process completely stress-free. I would highly recommend her to anyone planning a cruise or any kind of getaway!

Crystal booked our flights to Japan with two other couples. We spent three days exploring Tokyo before starting our cruise in Yokohama. We traveled to Osaka,kyoto,Nagasaki,Hiroshima and one stop in south Korea before returning to Yokohama.

I have been working with Crystal for almost 8 years at my aunts recommendation. She has been essential to our travel planning. She finds the best prices, perks, and then finds a way to get even more! Crystal has always been available to help with anything I need, at anytime. I know if I have a question, or need something done, it will be done promptly. Crystal always finds a way to include the best perks available on our trips. I can’t count the number of times she has gone above and beyond to deliver exceptional customer service over the years. Crystal is my aunt’s go to and now she is mine. My latest trip is my 50th birthday cruise. There are 17 people coming. She has taken care of getting everyone set up starting in the Bahama’s. There were a lot of questions, people changing rooms, and then cancelling rooms. I never worried things would be sorted. Crystal is always up for the challenge. Thank you, and very grateful for all you do!!

Crystal has been amazing, so helpful, thorough and reliable, making it easy to be excited and not stressed - thank you Crystal for doing such a great job organizing our holiday!

Crystal is very responsive and helpful. Its been a good experience.

Crystal was great in making all the arrangements and answering all of my questions before my recent trip to Japan. I have booked through Crystal for several trips and they have all been great due to her attention to detail.

Crystal was informative and responded to all our questions quickly. Would absolutely recommend Crystal!

Crystal was absolutely amazing! She found me a last-minute flight when I was really stressed and made the whole process so easy. She went above and beyond — answering all my questions (even after hours!) and making sure everything was perfectly arranged. Thanks to her, my trip came together smoothly and stress-free. I’m so grateful for her help and highly recommend her to anyone needing a caring and reliable travel agent!

Crystal has always been available for my many many questions. She is very responsive and I highly recommend her.

Crystal planned the most amazing trip to the British Isles for me. From the first moment of planning this trip to the very end of the trip Crystal was available, connected and willing to take the time to make sure everything went smoothly. As a first time international traveller, I had many questions and Crystal patiently answered all of them. I could not have done this trip without her expertise! I highly recommend using Crystal as your travel agent if you are looking for exceptional service when planning your next trip!

Excellent service. Very patient with us when our plans changed several times before booking. Find us the best deals.

Crystal was a great resource to have for this trip, she planned everything and was always available to talk through any potential problems/ question we have

Thanks to Crystal's attention to detail, ease of communication and fountain of experience our 16 night round trip cruise from Vancouver to Hawaii went smoothly. The word that comes to mind that describes her quality of service is , competent. We have chosen to ask her to assist us in organizing our next cruise to Alaska in May 2026.

Crystal was there every step of the way for our Italy trip in Rome and along the Amalfi coast. She also had the best deals! Highly recommend her as a travel agent!!

Crystal was very helpful to get our trip organized, including our flight and accommodation at Paradise Village in Puerto Vallarta. We would recommend Crystal to organize your trip when you plan to travel.

IT WAS EXECELLENT SO CLEAN

Our October Disney trip was absolutely wonderful! Everything was set up perfectly and very well organized from start to finish. We had an amazing time exploring the parks, and every detail was handled with great care. The planning made the trip smooth and stress-free, allowing us to simply relax and enjoy all the fun. Crystal showed excellent knowledge of the area, rides, and amenities, which helped us make the most of our time. Overall, it was a magical and memorable experience we’ll never forget!

Crystal is wonderful! She is simply amazing!! Few years ago, Crystal have helped my family in planning our very first cruise and she simply delivered. Since then, we have referred friends in their cruise and feedback was also positive. She is very engaged and quick to answer questions either by email or phone. When working with her, it's like I gained a travel BFF :)

Crystal has been the person I turn to first when planning travel. As a result I have recommended her to several others, all whom I believe would say the same. Takes the worry out of any travel arrangements. I have never met her personally, but feel like I’m turning to a friend when contacting her. Our several trips have been great, thanks in large part to her efforts on our behalf.

We 100% would recommend Chrystal for all of your travel needs. She is not only polite when dealing with her, ( and doesn't get annoyed at our zillion questions) she has amazing knowledge and perspective about your adventures. If for any reason she doesn't have the answer straight away for you, she gets it really quickly! Will always work with Crystal for all of our travel needs and any questions we have!

Crystal was highly responsive and knowledgeable. She handled every detail of our travel efficiently and with a very personable nature. I would recommend her to anyone with travel hopes.

Crystal helped us with our vacations this year and next year. She has helped extend a package Holliday to meet our needs with hotel bookings and flight changes. Her communication is always prompt and has all the information to make our decision. We highly recommend contacting Crystal for any of your travel needs.

Crystal was amazing in researching and finding us a great hotel to stay at in Cancun. She was incredibly helpful and knowledgeable!

Crystal was so patient and helpful organizing 3 separate families to find a trip over Christmas to a resort that suited all of us! Different departures and different dates to work with must have been a challenge. She answered all our questions and never gave up finding something that worked.

Working with Crystal to plan our dream Italy trip has been amazing. She took our budget, ideas and wishes and turned them into a reality. We are so grateful for her hard work and knowledge.

Crystal Shields made booking my 5 port Caribbean cruise on the Celebrity Eclipse a breeze! The trip was fantastic, and when I had a billing issue onboard, she fixed it with one email in less than a day. She kept me updated before the trip, answered all my questions, and was super responsive and flexible. If you want a travel agent who truly takes care of you, Crystal is the one to call!

Crystal is very knowledgeable and attentive to our trip. She is very responsive which is great and always answers all our questions

Crystal is awesome! 5 stars all around!
She was able to guide us through the details of planning our trip to booking with the Cruise line. She is always professional and will try to assist you in every step of the way. Her experience and knowledge is so valuable, especially for booking a really large trip that we were doing.
We were travelling with an older parent and she was able to make recommendations to help our trip be successful!
Would highly recommend Crystal !

Crystal was incredibly helpful, attentive to our needs, and provided us with a wonderful experience. She worked within our budget and provided the best value for our money. We would absolutely recommend her services for your future travel needs.

I had a great experience on my river cruise with Emerald. Crystal was very helpful in that she offered suggestions for cabin bookings and helped me get the cabin I wanted. She even was able to change my cabin booking a couple of times as I couldn't make up my mind. Most importantly, Crystal was there for me when I was having issues pre cruise registering with Emerald. Luckily Crystal was there to sort everything out on my behalf. I really understood the value of having a travel professional when planning a vacation and I plan to use Crystal for all my upcoming voyages

Very helpful and knowledgeable! Took my stress away!

Crystal was absolutely wonderful to work with. She helped us book our dream European honeymoon and we enjoyed every single bit of it. She helped guide what areas would be best for us to stay in and got us great flights with very reasonable connection times. Would absolutely recommend working with Crystal!

Crystal is the most hard working lady and we love her for it. We had a question she had the answer. Thank you for all you wonderful effort into making our trips the most memorable.

Crystal was great to work with. Super responsive to emails and questions. The trip that she planned was first class.

Through working with Crystal we were able to make our travel dreams a reality. From start to finish she was an excellent source of knowledge and information. She communicated with us in a timely matter when anything came up that may effect our plans. She was easy to work with. It had been some time since we had last used an agent for a vacation, and our experience was second to none.

Excellent, she is the best. Very helpful.

I asked her to look for accommodation and flight for Xmas and she responded with a few hours.

She was very helpful and found us a great deal. She gave us options and recommendations.

Every year we book with Crystal and the experience is always perfect!

Crystal is very responsive when replying and a very knowledgeable

Crystal was extremely friendly and accommodating with all our questions and modifications. From the initial planning to the final adjustments. She did a fantastic job in making our adventure outstanding.

Crystal was excellent in helping me plan a trip to Disneyland. She was always available when I needed more information eg the Disney App

always great working with Crystal

Crystal has done a Superior job with all our travel bookings.

Crystal has always been available when I need her to book a vacation. She responds to me quite quickly

recently booked a cruise for a friend’s 50th birthday celebration through Crystal Shields at Travel Best Bets, and I couldn’t be happier with the experience! Crystal made the entire process seamless and went above and beyond to ensure all the details were taken care of, from coordinating the initial departure for my friend to setting everything up for us to join her for the big day. Their expertise and attention to detail made the trip planning stress-free and enjoyable. Highly recommend Crystal’s services to anyone looking for a memorable travel experience!

Excellent!

Superior! Crystal patiently and professionally addressed all my queries in a timely manner!

We feel extremely well looked after when booking a holiday through Crystal. We have worked together numerous times - she’s the first person I reach out to when planning a holiday. Lots of experience, friendly and attentive. I am so thankful we ask her opinion when travelling as she’s been many places and has first hand knowledge. Booking travel feels seamless when we work with Crystal!

Crystal was incredibly responsive and worked long hours to meet our needs

We have been very pleased working with Crystal. She does her best to work around our preferences, and is so good at keeping us up to date on everything. She is also good at recommending travels she thinks we may enjoy. Crystal makes planning a whole lot easier!

Crystal was amazing to work with to plan our family holiday. Right from the initial email requesting a quote to booking our vacation. She was very quick in replying to emails, was professional and was a pleasure to work with.

Crystal's many years of experience reflect in her abilities to navigate the multi faceted travel industry of today. Her background knowledge and her enthusiasm are remarkable. Her unrelenting perseverance to every detail is commendable. We will highly recommend her to all our family & friends.

I sent a request over the weekend for guidance on an all-inclusive (with budget & time constraints). Crystal found me something great!

From the time of getting quotes to booking the cruise all communications were prompt . Crystal made every thing easy to understand and is great to talk to. I have been very impressed at how quickly you’ve gotten back to me when I’ve had questions. I would definitely recommend you to anyone travelling!

Crystal took care of many of the aspects of our awesome trip. I didn't have to stress about all the details. Everything was done in a timely fashion & fully explained. Thanks Crystal.

Knowledgeable, quick response , attentive to our needs.

we needed same day service and Crystal came through for us

Crystal is easy to work with, she knows her market, has found us some great deals. Commuicates well, helpful at all times.

Crystal is great! She has helped our family with our cruises and she understands our needs and preferences! We highly recommend her if you need any help with your vacation plans!

Crystal was very accessible and easy to work with. We had lots of questions and she was able to answer them completely

Crystal is an amazing, professional travel agent from start to finish. She has been managing my travel vacations for a few years and is the best agent I have ever had the pleasure of working with. She is knowledgeable and finds the best deals. Any requests or questions I have she promptly replies with an answer. Crystal provides excellent customer service, looking forward to planning many more vacations.
Regards,
Ian

Chrystal is an awesome person to deal with- very conscientious

We recently booked our first cruise with Crystal. She was very helpful & knowledgeable, offering to answer all of our questions & supporting us in making our trip and experience successful. When we did incur an issue with the Cruise line after our departure - she was there to support us!

Crystal was amazing in supporting our booking of a hotel in Mexico! She responds quickly and answers all & every question! We were going as a family of 6 and she got us all organized & rooms that were perfect!

People ask us why we use a travel agent who lives in a different city and my answer is because Crystal is the best. We've traveled quite a lot over the years and used a number of different agents but we keep going back to Crystal for her personalized approach, She's very patient with our needs as seniors, and never fails to follow up on the smallest request.

Always a pleasure working with Crystal. She's always quick to get things organized for us. She's willing to listen to us. Things get done quickly and for the best price. She responds to us know matter where she is.

Crystal did excellent work for us. She was on top of everything! That is why we keep on using her!

Having first trying to book the trip with another agent who never got back in touch with me I made contact with Crystal who was right on the ball and arranged my vacation. She booked the trip and return flights and answered any questions that I had very efficiently. I would most definitely recommend Crystal to anyone looking to book a vacation

Crystal is very knowledgeable in the travel industry. She handled our request for a month long cruise including all the airfares and hotels with proficiency. We couldn't have wished for a better consultant to work with us.

Crystal is great, we have used her numerous times. She is patient and easy to deal with. At one point we had to cancel a large family trip and she dealt with it with no issues.

She found us the same amazing family vacation for thousands less than anyone else could.

I had a great experience working with Crystal Shields and happily recommend her as a travel agent. Crystal very helpful and extremely responsive, even from 8000 KMs away I felt like Crystal was looking out for me and ready to help anytime. She provided excellent advise that I am so glad I took and her experience and expertise are so valuable.

Crystal was so knowledgeable and friendly, she did everything she could to make our family trip a success, and it was! I was a bit anxious to travel after so many years at home, but the trip was a breeze (with Crystal's help). I enjoy travelling again and can't wait to plan our next trip!

Crystal recommended resort/airlines and hotel transfer company. We were extremely impressed with entire vacation package. Our vacation was seamless thanks to Crystal!!

Crystal has been a superstar travel agent for us, booking several trips for our family over the past many years. She is our go-to person. We feel well taken care of and she keeps checking on our bookings right up to the trip for potential savings.

Crystal is great-so easy to work with; accessible; responsive; very knowledgeable

I wanted to plan a trip of a lifetime for my 50th Birthday, and I couldn't have done it without the help and expertise of Crystal! She helped me make sure we stayed within our budget and got the best value for our money! Her vast knowledge of resorts and destinations was so helpful and reassuring.
I loved working with Crystal to plan this amazing trip and I highly recommend her!

Crystal was amazing in every aspect.
Professional, courteous and efficient, always compliant with queries, follow-ups etc. Hands down, we would use her services for all time, and recommend her 100% to any wishing to travel, cruise, and related.
Ron and Matilda

Crystal helped us plan a trip for our son. We live in a different country from our son, and Crystal was enormously helpful in sorting out the details for us, and making sure he had the best experience possible. Crystal was very responsive and patient, and we would definitely recommend her services and use her again in the future!

We loved working with Crystal and appreciated her impeccable taste, willingness to help and go the extra mile.

Crystal has a keen sense of what her clients are looking for. She offers a vast knowledge of flights, vacation spots and helpful tips.

Crystal is amazing at communicating with her clients and takes great care to provide a personal experience and is there for any concerns or questions with a very knowledgeable and friendly touch. I highly recommend Crystal for all your travel needs. She cares about each client and their unique needs.

Crystal was amazing. So helpful, kind and professional.
I would absolutely recommend her to any friend.

Crystal is a vibrant personality, eager to assist in your Travel Plans and cares about what you're looking for in a vacation. Always fast and pleasant she goes above and beyond for her clients! I used to be in the Travel Industry myself and I appreciate her skills and knowledge. I highly recommend this wonderful lady, Crystal Shields!

She was amazing. She suggested some great places to eat and visit. Would highly recommend booking a trip with Crystal

My experience working with Crystal Shields has been fantastic! The service I received was impeccable in that her attention to detail left me feeling like I was in good hands. I am very detailed oriented and usually don't like to have someone else do planning for me as I find they haven't been reliable. However, Crystal is exactly how I want someone planning my travels to be! She never rushed me into making a decision, gave me plenty of options and made suggestions. Crystal takes the time to know my personality and then offer the best choices. Her response time to my inquiries was excellent. I look forward to my trip coming up. I just know that everything will be looked after.

I contacted Crystal to help our family book a two week Caribbean cruise. She was very quick to respond and gather our information, needs, wants, hopes, and dreams. This was not an easy task as we have multiple families and multiple rooms and flights to book. She made a logistic nightmare into a very simple process (for us). The follow-up after the cruise was an unexpected touch but much appreciated. I was extremely impressed how prompt and professional she was. I would recommend Crystal for any travel experience you hope to book and make it as stress-free as possible. She will be our go-to travel contact from here on in. Thanks Crystal!

Crystal is amazing! So quick to respond no matter where she is. So knowledgeable and efficient, I highly recommend her to book your next vacation. Even when we had to cancel two of our trips due to Covid she just handled it with such speed and grace. Such a lovely lady!

Crystal went above and beyond to provide us with all we needed for our 30th anniversary Mediteranean cruise. From picking a hotel she knew we would love, to transfers, cruise ship rooms - absolutely everything was well thought out and recommended.
It was so helpful to have such a great experience working with her.

Would highly recommend and won't travel without her guidance again!

Crystal is amazing, she takes the stress out of holiday planning so that you can just sit back and let the excitement build up. Thanks Crystal for your (patience), exceptional planning and expertise!

efficient, accuracy.

I highly recommend working with Crystal. From the start of planning my trip she was there for me every step of the way. She was very knowledgable and any questions I had throughout the booking process was answered in a professional and timely manner. She researched the resorts for me taking into account all my wants and needs. She truly found the perfect place for me to relax and unwind. She took away any worries I had regarding traveling for the first time since Covid. Thank you so very much Crystal for all your hard work. I look forward to booking my next adventure with you!!

It has been more than a pleasure booking trips with Crystal. Our trips have been exactly what we were expecting and more. We have been able to travel with no stress, arriving safely and organized. She also booked a trip for my sister-in-law and niece to Cancun, it will their 1st time to Mexico and they were so thankful for Crystal booking their trip and making it so easy.

Crystal is extremely efficient, professional, and knowledgeable. When wanting information about all-inclusive trips to Mexico, Crystal returned with answers! She has so much experience with travelling and was able to give multiple options within my budget. Her response time to my questions was extremely efficient too. Book with Crystal and you will not be disappointed!

In a world that seems to have lost the art of customer service, there is Crystal. She is hands down top quality. She combines knowledge with efficiency and patience as our plans sometimes morph. All with genuine warmth. She is a delight to work with.

It's always been a great experience with Crystal for every trip, starting from booking to the end of the trips. I always found her suggestions about the destinations also very helpful and practical . Great service with great work ethics. Will be booking all my future trips with Crystal.

Crystal kept in close contact with us before, during and after our trip. She is very knowledgeable, and she's an absolute pleasure to deal with.