Five stars aren’t enough for Karla!
Reviewed By Amanda - Des Moines, Iowa | Traveled to Yellowstone National Park | Wyoming | USA
I cannot say enough wonderful things about working with Karla to plan our family vacation to Yellowstone and the Grand Tetons via Amtrak. My husband and I were traveling with my elderly parents, both in their 80s, and with my dad’s Parkinson’s diagnosis and limited mobility, I knew we needed someone thoughtful, experienced, and proactive. Karla was all of that and more.
We had worked with Karla before on our honeymoon and had a great experience, so we turned to her again for this more complex trip. From the start, she was patient and kind—especially with my parents. She set up a Zoom call so they could ask questions and feel comfortable with the plan. She also wisely recommended travel insurance early in the process.
As the trip approached, Karla stayed in close contact and made sure all the details were covered. She even checked in with us mid-trip to see how things were going. Toward the end of our vacation, my dad’s health began to decline. We had to cancel some activities and, u
✓ I would recommend this agent to my family and friends.
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Amazing from start to finish!
Reviewed By Morgan - South Carolina | Traveled to Cancun | Quintana Roo | Mexico
Stumbled onto Karla while searching for travel agents, from there it was a match!! We discussed all things wanted to know and she even brought up things I hadn’t thought of. She is very professional and pays attention to the detail, so I didn’t have to! Highly recommend !! 5 stars not enough!!
✓ I would recommend this agent to my family and friends.
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One of the best travel agents we ever worked with!
Reviewed By Mom & Daughter Travelers - Chicago | Traveled to Scotland | Europe
Karla is our go to agent for our international trips. She is great tailoring a trip to our needs. Karla listens to what we want and knows we are open to suggestions, and we depend on her expert travel knowledge to advise us of best times to go according to what we want. We have never been disappointed and look forward to a long partnership for all of our travel needs. Highly recommend to friends and family!
✓ I would recommend this agent to my family and friends.
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Great Experience using a travel agent
Reviewed By Bucket list traveler - Nashville, Tennessee | Traveled to Bracknell | England | Europe
I found Karla on line as I was researching travel options in September of 2024 for a vacation in May of 3025. I told her my desires and early plans and she responded quickly with suggestions. She answered my questions throughout the experience. After corresponding on line for a while, we had a 30+ minute phone conversation and nailed a lot down. Karla got our cruise scheduled, airline tickets purchased, hotels before and after the cruise, and train tickets to and from the cruise port.
Everything I asked, she made it happen. I even messaged her one time on the trip with a question. To our surprise, she turned our names in to the organization of travel agents for both of us to have a free shore excursion in Dublin. I highly recommend Karla to meet all of your needs in travel.
✓ I would recommend this agent to my family and friends.
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Punta Cana… Amazing
Reviewed By Karla Urwitz - Des Moines, Iowa | Traveled to Punta Cana | Dominican Republic | Caribbean
Karla was fantastic to work with, she walked us through every step of our journey. She was very informative and helpful. We had an amazing , fun and beautiful experience. Thank you Karla for helping us make a fantastic memory.
Karla Urwitz responded
"Thank you! I am so happy you had a great time! You were amazing to work with. Can't wait to help you on your next adventure."
✓ I would recommend this agent to my family and friends.
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TRIP OF OUR LIVES CELEBRATING 30 YEARS OF MARRIAGE!
Reviewed By AMY MICHELLE - Madrid, Denia, Mallorca, Canary Islands | Traveled to Spain | Europe
Karla curated an amazingly seamless trip between times shares we booked in random places in Spain for 3 weeks and found the perfect trip to Portugal to wrap it all up the last week. It was the time of our lives. Outside of the lost luggage (not her fault), it was PERFECTION! She got us from A TO B TO Z in easily, efficiently & cost effectively, too! It was a once in a lifetime experience. She knew what we wanted and delivered with a smile. She even took calls at weird time with our questions while across the pond! She went above and beyond with customer service! Thanks a ZILLION, Karla! Can't wait to plan another trip ASAP!
✓ I would recommend this agent to my family and friends.
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Great experience!
Reviewed By MR & SR - Des Moines, IA | Traveled to Maui Island | Hawaii | USA
Our trip to Hawaii was amazing, and Karla helped make it happen. She is so easy to work with. We appreciated the fact that she listened to what we wanted, and was OK with the fact that we were not going to book a lot of extras. Her response time is excellent, and she welcomed questions or concerns we might have. She never made us feel like we were bothering her. She is knowledgeable, and if she doesn’t know the answer, she looks into it and finds the answer. We would definitely use her services again, and would highly recommend her!
✓ I would recommend this agent to my family and friends.
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Portugal
Reviewed By JEM - Charles City, IA | Traveled to Portugal | Europe
From the beginning of planning to the end of our trip, Karla was very helpful and responsive. She answered questions promptly, responding during all days of the week and hours of the day.
We found a tour on portugaltravelcenter.com (Lisbon & Algarve in 9 days: Best of Sea and Countryside) and Karla was very willing to research and book this for us, even though she had never worked with this travel company before. She also booked our flights, which worked out very well with only one stop and appropriate layover time. The tour itself exceeded my expectations. We had a personal tour guide (Pedro) for the 4 of us and traveled in a comfortable 7 passenger van. Pedro was very knowledgeable and communicated well in English. The hotels were the advertised 4 star caliber and met our needs well. The included large breakfast buffets were a huge plus.
The Algarve was my favorite part of the tour as it was relatively quiet this time of year, beautiful scenery and relaxing.
Karla Urwitz responded
"So happy to hear that you had a wonderful time. I was happy to vet this company for you and glad they turned out amazing. Another company to add to my list. Private tours are so great as you can go your own pace. So happy to hear it was memorable. Hope to work with you again in the future! "
✓ I would recommend this agent to my family and friends.
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fabulous trip
Reviewed By fun trip - Des Moines, IA | Traveled to New York City | New York | USA
Karla was great to work with ! very responsive and helped us a great deal. We wanted to add NYC experiences before the cruise and she helped find the best hotel with a great location. Everything went super smoothly !
Karla Urwitz responded
"Thanks Meg I am happy to hear the trip went as planned and you had a great time! Look forward to the next one!"
✓ I would recommend this agent to my family and friends.
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New England
Reviewed By Finsup - Des Moines | Traveled to Boston | Massachusetts | USA
Salem is fantastic in October lots of fun people , Boston has a ton of history and a visit to the Cheers bar was fun if not busy. Berkshires are beautiful with lots of charming towns
Karla Urwitz responded
"Thanks Robert. Glad you and your wife were able to get to Salem and to explore the New England fall foliage. "
✓ I would recommend this agent to my family and friends.
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The best vacation ever!
Reviewed By Romeo - Chariton, Iowa | Traveled to Hawaii | USA
She was so helpful in the planning of our vacation & answered all of our many questions. Suggested & arranged excellent activities that were close to the place we stayed.
✓ I would recommend this agent to my family and friends.
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stockholm
Reviewed By barbara - franklin tn | Traveled to Stockholm | Sweden | Europe
We have previously traveled via cruise and group travel. This time we wanted to try something different. So we contacted BWK Travel, Karla Urwitz. She was great. The hotel she chose was terrific,, in downtown Stockhol and near many sites in Stockholm. She arranged two different personal guides and they were both very informative and each had different agenda. The boat trip was wonderful and also very informative. Any questions that we had before our trip she was happy to answer. She wasnt sure about several things in Stockholm but she checked it out and got back to us quickly. She made our trip wonderful. We are happy that we found her and plan on contacting her again for our next trip
✓ I would recommend this agent to my family and friends.
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United Kingdom trip- Scotland and England
Reviewed By Jen F. - Urbandale, Iowa | Traveled to United Kingdom | Europe
We've had the pleasure of working with Karla Urwitz at
BWK Travel, and we were very happy with the experience.
From the very first conversation, she demonstrated great attention to detail, a deep understanding of our preferences, and a genuine passion for creating memorable travel experiences.
What stood out most was how the overall experience came together. We've enjoyed unique accommodations, a well-planned travel itinerary that Karla provided insight to and adjusted for changes to our lengths of stay, and confidence in all of our arrangements as we traveled from city to city and country to country. Karla was responsive, proactive, and a step ahead - exactly what you'd hope for in a travel professional.
We would strongly recommend Karla to anyone looking for a stress-free and personalized travel planning experience.
✓ I would recommend this agent to my family and friends.
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An absolutely amazing trip!!!
Reviewed By Kathy - West Des Moines | Traveled to Ireland | Europe
We found that Karla was very knowledgeable and easy to work with. When we had questions, she was always available to help us from start to finish. And we had lots of questions since we had never gone to Ireland before. She made planning a big trip, very easy. I would definitely book trips with Karla again.
✓ I would recommend this agent to my family and friends.
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Best times ever!
Reviewed By Jess Vera - Macon, GA | Traveled to Italy | Europe
What will I ever do without Karla? She booked our Italy trip and Mexico trip without a hitch. Got all travel accommodations to and from airport squared away.
Have 2 more bookings with her to Jamaica later on this year and a cruise next year.
She is my go to for my traveling with my husband. 10/10 will definitely recommend.
✓ I would recommend this agent to my family and friends.
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