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- Donna Mcgougan
Donna McGougan
Calgary, AB Travel Agent· 12 Years of Experience
An independent agent with Serafina Travel, a Travel Leaders Network Affiliate Agency
4.8
(13)
100% Recommended
Donna was exceptional at taking the dream of our vacation and turned it into reality without any stress. She handled every detail from the car... Read More >
Areas of expertise
Destinations:
Europe, Italy, France, Hawaii, CaribbeanInterests:
River Cruises, Groups, European Culture, Adult Only, GolfSuppliers:
AmaWaterways, Avalon WaterwaysAbout Me
Europe, River Cruise, Small Ships & Groups
RIVER CRUISE, SMALL SHIP CRUISING, AND GROUP TRAVEL SPECIALIST
Travel is a wonderful way for us to share new experiences and learn about different cultures; to connect with new people, new experiences, and each other. River cruising and small ship cruises can take you to a new city and sights each day and you only have to unpack once!
My desire for others to experience a destination, not just take a trip, is my goal with each trip itinerary I create for my clients. Your needs and wants for the trip are the focus, and then I mix in unique local experiences to create an adventure that you'll remember.
So where do you want to go? Let's start planning your next adventure!
Areas of expertise
Destinations:
Europe, Italy, France, Hawaii, CaribbeanInterests:
River Cruises, Groups, European Culture, Adult Only, GolfSuppliers:
AmaWaterways, Avalon WaterwaysREVIEWS
Rating: 4.8
13 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 13 reviews
The family trip of our lives!
Reviewed By The Sylvestre's - Canmore, Alberta | Traveled to Portugal ~ Europe
Donna was exceptional at taking the dream of our vacation and turned it into reality without any stress. She handled every detail from the car rental, perfect locations for staying that met our families needs and helped plan special activities during the trip.
✓ I would recommend this agent to my family and friends.
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Fabulous vacation in the Maritimes
Reviewed By Cathy D - Edmonton | Traveled to Nova Scotia ~ Canada
Donna was amazing to work with. She was instrumental in planning our trip to PEI, Nova Scotia and Cape Breton last summer. Coordinating flights and car rental was tricky post-covid, and she took all of the stress out of it for us. She helped us map out an itinerary that made the most of our time and found us excellent accommodations. She also provided an app that made checking our itinerary very simple.
Donna was also great at troubleshooting, when the airline added two stops to our outbound flight, which got us into Halifax 7 hours late. Donna spent a couple of days tracking down the person who would be at the car rental kiosk to ensure they wouldn’t leave until we were able to get our rental. This was lifesaving, as we arrived at 1:00am after an hour extremely long travel day and were able to pick up our rental, rather than having to return to the airport the following day.
I would recommend Donna to anyone looking to make travel planning a lot easier.
Donna was also great at troubleshooting, when the airline added two stops to our outbound flight, which got us into Halifax 7 hours late. Donna spent a couple of days tracking down the person who would be at the car rental kiosk to ensure they wouldn’t leave until we were able to get our rental. This was lifesaving, as we arrived at 1:00am after an hour extremely long travel day and were able to pick up our rental, rather than having to return to the airport the following day.
I would recommend Donna to anyone looking to make travel planning a lot easier.
✓ I would recommend this agent to my family and friends.
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AMAZING travel agent!
Reviewed By Betsy T - Edmonton, AB | Traveled to Dominican Republic ~ Caribbean
I have worked with Donna to plan 2 of our trips thus far - one for 2 families and another for 5 families. Donna focuses on knowing what is important to her clients and then caters her advice based on those preferences. She is very knowledgable and patient and will keep looking for options until one fits both our preferences and price point. Donna is extremely detail orientated and goes the extra mile to try and ensure our time at the resort is enjoyed. Examples of that would be pre-planning our a la carte meals prior to arrival, dealing directly with the resort to help inform them of severe allergies and in one case, a child who had medical needs. She is always approachable and responsive to requests and concerns. We will definitely be booking with Donna for our future travel needs!
✓ I would recommend this agent to my family and friends.
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The Best Disney Vacation
Reviewed By Kimberley - Edmonton | Traveled to California ~ USA
Best Travel Agent out there. Donna is friendly, knowledgeable, patient and caring. If you want to plan a trip and have it planned right, Donna is your lady.
✓ I would recommend this agent to my family and friends.
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Carefree travel
Reviewed By JWW - St Albert Alberta | Traveled to Mexico ~ Mexico
Excellent service and follow up . We will work with Donna again on our future travel plans.
✓ I would recommend this agent to my family and friends.
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Certifications & Awards

AmaWaterways
Avalon Waterways Specialist
My Places
When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.