Military Family Expert

We have booked numerous vacations with Susan. She gives accurate information, is well informed and thoughtful when helping people select a trip. Once on the trip Susan is responsive and helpful. We will book with her again.

Susan coordinated, planned, and reserved everything for our cruise on Disney Cruise Line's Wish for my wife and myself. We had a wonderful experience thanks to Susan preparing us so well. Susan is our go-to person for all of our vacations.

Her expertise, service and helpfulness made our trip very enjoyable. We enjoy working with her and she is very responsive. Great service and support. Thank you for asking.

I hadn't been to Disney since 1978. Susan said I was going to truly be amazed and she was exactly right! Our family trip was so exciting! I went with my son, daughter in law and two grandsons. Every day was another adventure in happiness! Thank you so much for all your advice! You helped to make it magical ?? ??

Susan is a top notch trip coordinator. She is dedicated, responsive and flexible to changes. Her expertise and experience helped facilitate our travels and changes. She kept us abreast of itinerary changes and recommended excellent alternatives. We look forward to using her services again.

We have been working with Susan Burks for years now. She has helped us plan multiple family trips from Disney, Universal, Punta Cana, to Italy! We have always had an Amazing experience and this trip to Universal during Thanksgiving week was just as amazing. She helped us navigate everything from hotels to tickets, and even restaurant reservations. We have never gone to Universal during this time of year so we needed some guidance. And also we were visting Epic Universe for the first time (it was amazing) and she helped us with a strategy as to which worlds visit first etc. And boy did we have fun!! Big thanks to Susan!! We LOVE working with you!!

Susan always provides excellent service for our family. Susan is very knowledgeable about Disney and recommends the best places. We will always book with Susan, because we know we will have an amazing trip!

Omg, Susan was a lifesaver. Not only did she plan our whole vacation, she was there to answer my questions, and I sure had a lot of them, along the way. She also was my go-to during the actual vacation when I had questions about certain things. She is amazing and she is very well knowledged on everything. She is the go-to person on planning a vacation, a trip, or just to get away!

Susan makes every vacation experience easy and stress free. We have worked with her on multiple trips now and will continue to work with her in the future. Thank you!!

Susan's help was invaluable to us. We would definitely recommend her

Susan has booked several trips for us, and she never disappoints! We currently have 2 trips planned that she has masterfully put together for us. Working with Susan means we don't have to worry about anything! I would highly recommend using her for any trips you would like to take.

Susan was fantastic to work with and was a HUGE Help when it came to deciphering all the information, the pros and cons of every decision (lodging, lightening pass, food packages, etc.). She made the overwhelming much more manageable and def helped my stress level!

Aloha Susan. We want to go back already! ??. All the thank you's ever spoken wouldn't be sufficient in thanking you for the amazing experience you provided for us! Your knowledge and suggestions about our trip was over the top. Starting with the flights to hotel suggestions were great! We had a wonderful time on Oahu, from visiting Pearl Harbor and walking on the Arizona Memorial which was a somber experience to climbing Diamond Head and driving up the North Shore, Giovanni's Shrimp Truck is all they say it is they were all an amazing experience. A lot more hustle than Maui for sure! Maui, what can I say that you don't already know. Just a paradise! We had an amazing room with an amazing view! The Westin had it all. Your suggestion about having lunch at Mama's Fish House was was well worth it by saving travel time. I drove the Road to Hana all the way, what an experience! ??. Stopped at the twin water falls, stopped and had amazing banana bread, Black Sand Beach was totally different than any beach we've been on. I'm glad you talked us out of canceling the snorkel tour, it was another amazing tour. I could go on for hours talking about this fantastic journey you provided for Debbie and I! Just know and take pride in all the hard work and time you spent to provide us with such a fantastic vacation. Rest assured that you will be our travel agent for any new trips we may plan in the future! We hope you and your family are doing well and in good health! I won't say thank you but, Mahalo nui loa! P. S. Attached is a photo of us at Mama's Fish House. <1000001466.jpg> Show quoted

hopefully this was NOT a once in a lifetime trip for us, but if it were it was a pretty good and memorable one! Since we had never travelled outside the United States, we opted to use a travel agent for the first time and it was the best decision we made!!

Susan was invaluable in helping us plan and book a week long, multi generational family trip to Universal Orlando. She is always professional and personable and a great communicator. This was our third trip that she helped us with and they have all been perfect. Highly recommend!!!

Susan made our first Disney cruise the easiest experience. I was a stressed with my kids flying for the first time, getting transportation to the port, just all the stresses of travel. Susan eased my worries, got us booked with DCL transportation, answered all of my questions with a lot of knowledge and had extra tips to make traveling run smooth. The cruise itself was amazing. I will definitely be using her in the future!

Susan always plans every aspect of our trips so we never have any problems! I've used her expert help for numerous trips and also recommended her to my family and friends!

Susan’s insight and experience on this trip proved to be very helpful. Her suggestion of doing the land portion first then be pampered on the cruise portion, was a great recommendation. Overall, a great trip.

Susan handled the trip planning and all the questions I had so professionally, timely and really went over and beyond to make sure our side by side cruises went smoothly. We gave her what we were looking to do and she handled the rest! This isn't the first time we've used her services, each time has been exactly the same. Looking forward to the next trip, we will be calling her for sure!

We have been using Susan for years to help plan our vacations. She is amazingly customer friendly, responds to countless questions and provides top notch services. I have recommended her to any and all friends who ask!

Susan arranged for all my meals we’re gluten free and I had fabulous delicious option for all my meals. Susan also recommended the drink package which saved us a lot of money! Susan’s attention to detail really made a difference and we received an upgraded room, delicious foods and fabulous service always!

Susan was so helpful and invaluable in planning our Disney vacation! She guided us through our planning process, taking our interests into consideration when providing recommendations and giving thoughtful suggestions. She answered countless questions, provided useful insights, and helped us feel prepared for what can be an overwhelming trip. Thanks to Susan we felt confident navigating the ins and outs of Disney World, were able to do all the things that were priorities for our family, and had a magical family vacation. She's the best!

Susan was instrumental in planning our Alaskan cruise - from choosing the ship and itinerary to helping me narrow down the perfect shore excursions and know what to pack. She answered numerous questions from me about small details, and I was able to relax and truly enjoy the incredible experience we planned. Husband and three teen/young adult daughters were in awe of all that we did and saw! This is the third cruise Susan has planned for us (including having to rebook one during Covid), and I highly recommend her.

Wow! We have the BEST time with all trips coordinated by Susan Burks. She has provided fun, easy and eventful vacations for years for our family. So many so, she knows the quirks, likes and dislikes of each family member and caters those needs to a perfect experience each time! We wouldn’t pack our bags without her!

We had the pleasure of working with Susan Burks and I can't praise her enough for her outstanding service. From the beginning, she was incredibly attentive, listening carefully to our travel desires and offering personalized recommendations that matched out needs. She went above and beyond by providing useful travel tips. Thanks to Susan, our trip was unforgettable experience filled with wonderful memories. I highly recommend Susan Burks to anyone seeking a hassle-free and exceptional experience.

Susan is a miracle worker!! She has planned our last few Disney trips over the years, and they have all been magical. This trip was very spontaneous, with about 4 weeks to plan. She did an excellent job helping us figure out all the details quickly, and we had a great time. She is always available to answer questions, offer suggestions, and help you plan unique experiences to make each trip memorable. I highly recommend her!!

Susan was great! I would highly recommend using her for your next vacation.

Susan was so helpful and knowledgeable. She guided us through the entire booking process, even giving travel suggestions. So glad we used her services.

Fantastic service as always. Great at listening, working at getting what you’re wanting, and giving suggestions when needed.

My daughter wanted a "High School Graduation" trip and really loves to Surf, so I decided a trip to Costa Rica would be great. Lots of adventure and some of the best surfing in the world. Only problem, I knew nothing about Costa Rica! In steps our good friend Susan who we've know for years and used for Disney vacations in the past. Well, she plans trips everywhere and she planned us an amazing trip to Costa Rica. 4-days in La Fortuna and the Arenal Volcano area with excursions to include zip-lining, repelling from waterfalls and white water rafting and 3-days at the beach in Tamarindo for the surfing adventure of a lifetime! She arranged it all...I told her I wanted to see the rainforest and surf the pacific and she took care of the rest! If you're looking for someone to do all the work so you can sit back and relax...call Susan, she won't disappoint you!

Susan has used her expertise to book numerous adventures for me and my family! From several Disney trips, Alaskan cruise and 10+ days in Scotland! I highly recommend using Susan for any trip!

This is our second time booking a cruise with Susan!!! We absolutely thought that nothing could top our first Disney cruise she booked us, but boy were we wrong!!!!! The Norwegian Cruise we just took was OUT OF THIS WORLD!!! I was so indecisive at first, and I went back and forth with so many ideas as where to go, and what to do.. Susan found a way to include everything I had on my list, PLUS tons of extras into one perfect week!!!!! I really don’t think anything can top this trip, but when we use her again in the near future, I know she will do her best to try!!! If I could give her 100 stars I would! She’s the best!

Going to Disney with Susan's help was absolutely fantastic. She helped us at every step of the way. She knew all the parks inside and out and shared that knowledge freely. She had so many trips that made our vacation smooth - which restaurants to eat at, which parks to go to in which order, TAKE A DAY OFF IN THE MIDDLE OF THE VACATION - it made our magical vacation even more magical.

First class support from Susan. She helped this old guy unfamiliar with apps navigate the process…and with a smile. 11 points on a 1-10 scale.

Susan is hands down the best cruise advisor, she is so supportive, knowledgeable and very communicative. She made our first experience so easy and stress free, we can not wait to book many more with her!!

Susan had great communication and helped up plan our whole week at Disney World. It made the week go smoothly with no stress. I would highly recommend Susan for your vacation planning.

Susan made sure we had the cheapest, most efficient airfare and rental car for our trip to Hawaii.

Susan was very helpful and responsive to get everything ready for our trip!

Susan did a great job handling everything for our cruise. Working with her makes planning and taking a vacation so easy. We don't have to do anything! She is also quick to respond when you have questions. With her help, we're already planning our next cruise!

Susan did everything to make our trip to Walt Disney World memorable. Her communications with us were outstanding, informative, and extremely helpful in ensuring we were able to do exactly what we wanted. We especially appreciated the extensive itinerary she provided prior to our departure. I highly recommend Susan and her team for anyone planning a vacation.

Susan is incredibly detailed and her communication was so fast! I had so many random questions and she never made me feel annoying or overwhelming. She truly made this experience so smooth for our family! No that’s saying a lot traveling with 3 kids under four years old.

Susan is incredibly detailed and her communication was so fast! I had so many random questions and she never made me feel annoying or overwhelming. She truly made this experience so smooth for our family! No that’s saying a lot traveling with 3 kids under four years old.

Susan is hands down the best vacation planner we have ever had. She is knowledgeable, responsive, and professional. If you tell her what you want, she will make it happen!!

We have booked numerous trips, at least 5 completed, with Susan. She is thoughtful, attentive, and well informed. She pays attention to the details to make sure every trip feels special and enjoyable. We will continue to book with her as she is truly the best!

Friendly and committed.

Wonderful

knowledgeable and takes care of everyone

Great job Susan! You had all the details worked out and everything flowed seamlessly. Our trip was outstanding with no headaches to deal with. Thanks again for such a great experience.

Amazing working with Susan, the trip was better than expected thanks to the great planning and details provided by Susan.

Susan helped us put this trip together. We told her what we wanted to try, and she gave us a list of properties to explore. We asked questions, and she gave us information to help us make a decision. Susan arranged everything for us including a private tranfer to the property. She did a great job!

Our first cruise ever. She did a great job. Everything was handled so well they were no problems, so we needed little to no input from Susan.

Extremely helpful and knowledgeable. Always eager to improve the experience.

Susan has always been so helpful in helping me plan my Disney trips. I so appreciate her expertise

Susan always does a wonderful job offering amazing trip options and is always available for any questions or concerns I may have

I cannot believe how easy Susan made this entire vacation experience for us, she took away all my stress and anxiety. She helped us plan the best first cruise! She was quick to answer all my questions and even had amazing recommendations for us. Susan made this such a terrific experience, I cannot wait to plan my next vacation with her.

Always quick to respond

Susan was wonderful in helping us plan a wonderful vacation. Susan's insights and work behind the scenes made our trip a wonderful memory for our entire family.

Susan is the best! Very thorough and responsive and super helpful getting information.

I've already recommended Susan to my friends and family! She has helped plan numerous Disney trips and a trip to Scotland for me and my family! Every trip she suggests new options and handles all the work for us. Everything always goes smoothly from our hotel arrival, park tickets, restaurant reservations and all the extras! And she always answers my questions and concerns in a very timely manner!

Since 2019, Susan has been our ultimate travel partner, guiding us through unforgettable adventures. It all began with a magical Disney Cruise and Disney World trip, where Susan’s insider tips and tricks enhanced our experience beyond measure. Since then, she’s orchestrated multiple Disney Cruises and vacations, each one more seamless than the last.

Currently, as we eagerly await our first Royal Caribbean cruise in a cozy hotel room, Susan’s exceptional planning skills shine once again. From accommodations to excursions, Susan leaves no detail overlooked. Her meticulous planning allows us to simply enjoy the journey stress-free.

If you seek a stress-free travel experience, Susan is the one to turn to. Her dedication, expertise, and personalized service make her the epitome of a top-tier travel agent. We can’t thank her enough for making our travel dreams a reality, time and time again!

She is very helpful and patient, replies very quickly n very professional.

Susan has been wonderful in helping us plan our first trip to Disney. She is very knowledgeable and responsive to my infinite questions. I’m so happy that she was recommended to us!

We have used Susan to book several vacations. She has been wonderful to work with. Susan answers all our questions thoroughly and in a timely manner. I would advise anyone who needs help booking a vacation to work with Susan. She will make sure you have an awesome vacation!

Extremely competent and professional. Often use the phrase "Delightful to work with "when describing our interactions when recommending her services

The best ever...professional in every respect. Involved, responsive, dependable and a self starter. Susan is everything you want in a travel agent

Susan was exceptional!! I booked a family cruise with her and she went out of her way to help me make that happen. She gave me her undivided attention. Booked our cruise, made hotel reservations for me as well as travel insurance. I was constantly asking her questions and asking her to take care of things for me. She never flinched! Just got it done. Thank you Susan. You’re the best!

Susan and her team made our trip to WDW for the Marathon Weekend very enjoyable. She was able to reserve all of our first choice restaurants and even saved us a significant amount of money on our deluxe resort hotel. We would definitely use her and her team again for our future travel plans.

Susan is the best! I've been using Susan's skills almost yearly since 2014. Back then it was my family's first WDW trip and we were referred to Susan. She walked us thru the entire thing with patients and understanding. Never once tried to upsell or talk us into staying longer or in a nicer hotel or buying a dining plan. Simply gave us options and details on our preferred choices. It made our first experience perfect and has hooked us ever since. I assumed she took all that time because it was our first booking, but no, Susan continues to provide that kind of exquisite service every single trip. I would call us WDW veterans now but I still couldn't imagine traveling without Susan. Every time she comes up with something we hadn't thought of or a new experience or tip or trick. My family is forever indebted to Susan and her team.

You won't regret booking with Susan! She has lots of personal travel experience that she will use to help you plan your trip - even if she hasn't been to that location or sailed that cruise line, she'll leverage her large network to bring you information to help you. Susan has planned many trips for us over the years and she does a great job spotting the details that I would have missed -- like a tour that requires a transfer or starts too early/too late or is non-cancellable. It's truly the many details that can put hiccups into your trip and that's where she really shines!

5

Our experience working with Susan has been absolutely wonderful. She has planned two of our trips to Disney World in Orlando and an upcoming trip for a Disney Cruise in the Mediterranean. There is no detail that is missed, and she provides great recommendations that are spot on! Will definitely be working with her on as many trips as we can in the future!