Heidi is truly incredible. She has so much knowledge of so many different locations. From start to finish, you feel totally taken care of. From the initial conversation when she finds out your budget and wish list - to while you are on vacation and she is regularly checking in to make sure everything is going ok, you know Heidi has your back. She will find the best option for your budget and never tries to "upsell" you or push you past your budget. She has impeccable taste, as demonstrated by all the places she found for us, and she pays close attention to details. Between transfers, excursions, multiple ferries, and flights, Heidi handled it all and we had no hiccups at all. Or if we did, Heidi was the one handling it instead of us! I think the biggest compliment I can say is that I totally trust Heidi. I knew things would be ok, and when you are traveling in an unknown place that is priceless. I cannot wait to book my next trip with Heidi! It will be amazing, just like thi

Heidi was very attentive and listened to our wants and needs . She recommended excellent hotels and tour services. She really takes a personal interest in what we wanted to see and accomplish.

Heidi was very good at planning, communicating and following our trip even when she was traveling herself. She also followed up for feedback after we got home .

Heidi was invaluable in helping us put together this trip, giving us great advice on excursions, connections and helpful hints in a variety of arenas. We planned part of the trip ahead of time on our own, mixed in a packaged tour and relied on Heidi for her insightful recommendations and coordination of all the moving parts of the trip. A great job, a fun and multifaceted trip! Heidi provided such warm, personalized service and was incredibly responsive to any questions - even while traveling. Absolutely stellar.

The three islands in Hawaii we saw were amazing! Heidi was able to guide us to amazing resorts and fantastic tours on Oahu, The Big Island of Hawaii and Maui. We saw everything we wanted and more!

Heidi was fabulous. She was super responsive, patient, and came up with a great agenda for a trip to Montreal/Quebec to see the Christmas Markets. Everything went smoothly, from fabulous hotel recommendations to train tickets, to a great food tour. She checked in multiple times during the trip; great experience working with her. Absolutely will work with her again.

Heidi was fabulous. She was super responsive, patient, and came up with a great agenda for a trip to Montreal/Quebec to see the Christmas Markets. Everything went smoothly, from fabulous hotel recommendations to train tickets, to a great food tour. She checked in multiple times during the trip; great experience working with her. Absolutely will work with her again.

Working with Heidi was absolutely amazing. She helped coordinate everything and answer all of our inane questioning. She was available during the flights and getting us through customs as well as while we were there at our resort. Don't think we'll ever go back to planning big trips without assistance from Heidi.

I recently had the pleasure of working with Heidi for a 12-day trip to Greece, and she made the planning process a breeze. Her extensive knowledge and experience with Greek travel shone through as she helped us organize flights, ferries, transfers, hotels, and excursions across three beautiful destinations.

One standout moment: when an excursion was canceled, Heidi was already on it, coordinating with the travel company and our hotel to find alternatives—before I even knew there was an issue! Her proactive approach and responsiveness put my mind at ease.

She also added thoughtful touches for our birthday celebration, like having champagne waiting in two of our rooms. Heidi truly went above and beyond to make the experience unforgettable. I felt well cared for every step of the way and would gladly work with her again. Highly recommend!

Very knowledgeable and approachable. A good communicator, which is critical in a travel agent. We Not hesitate to use her again for future travel plans

We cannot thank Heidi enough for organizing the most incredible France river cruise for us! From the moment we reached out, her warmth, professionalism, and attention to detail were clear. She took the time to truly understand our preferences and helped us plan a trip that exceeded all our expectations. Heidi was invaluable in helping us choose the perfect excursions and offered fantastic advice for activities before and after the cruise in Barcelona and Paris. From the smooth booking process to ensuring everything went seamlessly during the trip, including our flight home, Heidi was with us every step of the way. We felt completely taken care of and supported throughout. If you're looking for someone to plan your dream vacation, look no further—Heidi is absolutely the best! We’re already working with her on our next trip to Italy.

Working with Heidi was so easy. She took her time to make sure everything was perfect. I would absolutely recommend her for helping to make your trip perfect.

Heidi made our trip seamless. Was available for any needs . We will be working with her again and highly recommend her.

The experience was great. She was with me the whole time from the second the flight was cancelled an hour before i was leaving for the airport . And at the end the ride to the airport fell through. She sent another car. She was in Virginia and i was in Paris. Even in the marseille train station explaining what will be written. Truly amazing

Heidi helped me with a semi complicated 2 week, 3 country visit to Europe. She was very attentive to details and even helped us arrange last minute in country transport. And she followed up often during the trip making sure that car services, trains, etc was running smoothly. She helped calm my anxious nerves about all the different types of transport we needed.

I was looking for a fun and elevated destination for a leadership retreat to celebrate a company milestone. She shared a number of resort recommendations with me that worked with my budget which had all been vetted or reviewed by travel pro peers or her own client experiences. When ready to book, Heidi took care of everything , including recommending a trusted transfer company to get us safely back and forth from the resort. She was also great about passing along information or other reviews and insights from travel professionals which helped us plan better and prioritize our experience there. Before our trip, she provided important updates and travel reminders so we were all prepared for our journey. Thank you, Heidi!

Heidi is the first travel agent we’ve ever hired. She did not disappoint. My husband and I and our two friends decided to go to Portugal, but that was the extent of our planning when we contacted her. The first step was a prep call to talk through itinerary ideas and for her to get a sense of what we were looking for in the trip. She then came back to us with two really cool options, from which we were able to mix and match and build our customized itinerary. Heidi was super easy and flexible to work with. It was also helpful that she was familiar with Portugal and the areas we wanted to visit.

The trip was amazing! We loved all of the accommodations and the “excursions” were all really fun. We did a cooking class in Lisbon, a full-day winery tour in the Douro Valley and a port-tasting walking tour in Porto.

We would highly recommend using Heidi and Fontaine Travel to plan your next trip. She took all the stress out of vacation planning and delivered an unforgettable experience.

Heidi was always responsive within minutes of being emailed. She put together a wonderful package for us, starting in Barcelona and then flying to Italy for several cities. She made excellent recommendations for excursions and ways to explore each city. We were very happy with our trip!

I cannot say enough good things about working with Heidi Parsont. She is so personable, accessible, and completely committed to ensuring the entire experience was met at my highest expectations. We had a huge group with lots of moving parts and Heidi was a master at organizing each step. I appreciated she was always available, it made the experience of using a travel agent so worth it.

Heidi was wonderful to work with. She listened to what we wanted , helped us focus our options, and provided us an array of suggestions but not so many that it was overwhelming -just the right amount. I had never used a travel agent before and was very pleased with my experience. I would wholeheartedly recommend Heidi and Fontaine Travel to anyone planning a trip!

Heidi planned our large group trip with multiple families and each with specific needs. She did an amazing job in every respect - logistics, experience, fun and set up an set up an amazing itinerary. I did not know Heidi before this trip and I intend to request her assistance on all trips going forward.

Heidi was a joy to work with! She met with my daughter and I to learn about what was important to us in finding the right trip for our family and then did all of the research and presented us with a number of options and talked through all of the details of each option with us so we could make an informed decision. Her understanding of how to plan a vacation to ensure that all members of the family - from teenagers to grandparents - would have a great time was so helpful. Once we made our decision, Heidi took care of all of the details and reservations, even making sure that we had dinner reservations on the resort for a few nights. She went the extra mile by checking in on us via text while we were at the resort (and while she was on vacation with her own family). No detail was missed and we all had a GREAT vacation! I would highly recommend Heidi when you are planning your next trip!

Heidi made things so simple and everything went very smoothly!

My husband and I wanted to visit Portugal but have someone else do the planning. On a friend's recommendation, we hired Heidi to book hotels, flights, and several walking tours. Heidi's interview with us gave her the information she needed to set everything us for us. Thanks, Heidi, for a delightful trip.

Heidi is fantastic! Very responsive and paid attention to every detail to make sure that the trip went off perfectly! She also checked in regularly with any updates and suggestions for the trip. She ensured that our flights were on time and kept us updated along the way! Top notch customer service!

Heidi was super responsive and provided great recommendations and guidance on how to make our trip the best one ever. She also provided us with a detailed itinerary that organized the plans she made for us and all of the ones we did on our own. It was super helpful to have a cohesive document. My husband and I thoroughly enjoyed our trip!

Heidi was great about responding quickly to inquires and had some wonderful suggestions

Excellent

Heidi helped us plan travel to London and Ireland. She was very helpful with ideas for planning the trip with teens in mind too; we were able to find points of interest for all. We benefitted from Heidi’s experience, resources, and expertise in navigating the ins and outs of international travel. We had an absolutely fabulous time there – and highly recommend Heidi to help with your travel planning.

I must confess that this was my first time entrusting travel plans to a professional advisor. However, any apprehensions were swiftly put to rest.

Heidi's responsiveness was impressive— enthusiastically addressed questions & concerns. The process was a flawless "white-glove" experience. She did an outstanding job customizing my trip based on my preferences, delivering a suite of options that were thoughtful, well-researched, and suited precisely to my Anglophilic tendencies. It was an exquisite convenience to not lift a finger.

She arranged the most marvelous private tour of Windsor Castle. The luxury hotel in Mayfair was perfect & surprisingly affordable, especially given my visit coincided with the Coronation of King Charles III.

The most astonishing aspect was the time Heidi saved me. Her expertise transformed this potentially overwhelming task into a seamless, first-class experience.

I wholeheartedly recommend Heidi to anyone looking to make their

Heidi was great to work with and I look forward to working with her again!

Heidi helped me book a spring break trip to Puerto Vallarta at a kid friendly resort. This was my first time working with a travel agent and she made everything really easy, including answering all my questions. The trip was also last minute and she helped me find something that was in my price range and desired location.

Heidi was very helpful, super responsive and put us at ease with all of our travel plans and logistics.

Heidi was very easy to work with, she had many varied suggestions for our group and was able to confirm our tours and tickets and get us all the information in plenty of time.

Heidi makes traveling much easier and more enjoyable. She has a wealth of knowledge and personal experience to guide her clients in planning the vacation of their dreams. Her attention to detail and prompt communication are unmatched. We enjoyed every aspect of our trip knowing we were in good hands and will use her services again for our next big adventure.

Heidi was so thorough and thoughtful. She provided us with great advice as to where to eat and booked our dinner reservations for us. She also coordinated our airport transfers, which were seamless. She made traveling so easy!

Heidi Is an absolute professional! Her attention to detail made my trip amazing.

Heidi Bulow Parsont of Fontaine Travel booked and planned a wonderful 50th birthday trip for my husband to a newly opened Hyatt Zilara in Riviera Maya. She took care of every detail, down to the transportation and little things like a birthday banner on the room door. The whole process was completely turn key, and she couldn't have chosen a better locale for us to get away from a cold DC winter in January. I won't hesitate to use Heidi and Fontaine Travel to book my next trip!