Awesome First Cruise!
Reviewed By Abby - Lockport NY | Traveled to Bahamas | Caribbean
Jessi was incredibly helpful from booking to sailing to arriving safely back home. She helped with every question we had and made it less stressful for me and my family. We enjoyed our time and can’t wait to travel again.
✓ I would recommend this agent to my family and friends.
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Family cruise trip
Reviewed By Franco - Amherst, NY | Traveled to Bahamas | Caribbean
We went on Independence of the seas cruise ship with Royal Carribean.Jessica got two families booked, helped get travel insurance for both airline issues or health issues while in the Carribean.
✓ I would recommend this agent to my family and friends.
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Ireland trip
Reviewed By Jessi - Ransomville, NY | Traveled to Ireland | Europe
Jessi was great with lots of communication throughout the entire process. We went with another couple and had a little glitch early where one member of our party did not have a seat assignment. Jessi made sure we were all traveling together which required our connection in a different city, but it worked out really well well. She checked with us midway through our trip and again when we returned. Great service. Will defibook with Jessi again
✓ I would recommend this agent to my family and friends.
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Glacier National Park
Reviewed By RWest92 - Albion NY | Traveled to Glacier National Park | Montana | USA
This was our very first vacation as a family with a 6 and a 3 year old. We were a little skeptical, but Jessi took the stress and the worrisome right out of the equation. I reached out and kind of explained what we were looking to do and accomplish in a short window of time, and she was able to put together a beautiful 4 day itinerary that was fun for both kids and adults. From the flights, rents car and hotel, everything was a breeze. She even gave us recommendations for different culinary experiences within our destination. It was the trip of a lifetime and I will definitely be booking with Jessi again!
✓ I would recommend this agent to my family and friends.
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Trip to Ireland
Reviewed By Sue - Tonawanda NY | Traveled to Ireland | Europe
Communication was timely and any questions, concerns or corrections were addressed completely
Touched base with us during the 13 day trip to let us know she was available for any questions &/or concerns that could pop up
✓ I would recommend this agent to my family and friends.
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Anniversary trip
Reviewed By Chelsea S. - Buffalo NY | Traveled to New York | USA
My husband and I got away for a quick trip to skaneateles, NY (fingerlakes region) for a wonderful R&R night. I highly recommend Jessi to anyone looking for a well-planned, hassle-free travel experience—whether it’s a quick overnight or a longer journey. I’m already looking forward to planning my next trip with her help! Despite this trip being a short trip, it felt seamless. The itinerary was balanced, efficient, and allowed us to relax and enjoy our anniversary without any stress. It’s clear that she has a passion for travel and a real talent for making even brief getaways feel memorable.
✓ I would recommend this agent to my family and friends.
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Honeymoon Cruise!!!
Reviewed By Arnolds62125 - Medina, NY | Traveled to Europe
Our experience was amazing! Process was so smooth and hiccup free. Jessie made sure we were aware and knowledgeable going into our first trip overseas!
We had the trip of a life time, and we cannot wait to go back to Italy to hit all the places we missed!!
✓ I would recommend this agent to my family and friends.
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Perfectly Planned Solo Trip
Reviewed By Susan - Lewiston, NY | Traveled to Malta | Europe
I only had to tell Jessi some of my interests, a little bit about my travel style, and a few of the countries that I was interested in. With that, she was able to pull together a perfect itinerary for me, within my budget. Jessi even remained available to me for the duration of my trip, and helped with anything I needed, including extended my trip! She took care of all the rebooking (of flights) and adding an extra day at the hotel. Everything was just as I would have wanted it, but with very little planning effort on my part. Absolutely perfect!
✓ I would recommend this agent to my family and friends.
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So much fun and so relaxing!
Reviewed By jcriswell - Lockport | Traveled to Aruba | Caribbean
Jessi was amazing in helping us prepare for our trip! she did an amazing job of making sure we had what we needed etc. it was so easy for us to get to Aruba and back, had a great time with our group!
✓ I would recommend this agent to my family and friends.
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Aruba
Reviewed By Bedford8884 - Middleport | Traveled to Aruba | Caribbean
Jessi was very helpful and attentive when helping us with a room issue. She reached out to the hotel and help make sure our situation was addressed. She followed up with us multiple times during the trip to make sure all was well. When planning the trip she was very helpful and gave great information from pricing and insurances to travel and flights.
✓ I would recommend this agent to my family and friends.
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Most amazing cruise ever @
Reviewed By Shannon - Warsaw, NY | Traveled to Bimini Islands | Bahamas | Caribbean
Not one complaint!
✓ I would recommend this agent to my family and friends.
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Jamaica Trip with Friends
Reviewed By Nickie - Winston-Salem NC | Traveled to Jamaica | Caribbean
We loved excellance in Jamaica and Jessi made everything so easy. She set everything up from start to finish, reminded us of deadlines, set up our ride to and from the airport. The staff at excellance were fabulous and it was beautiful.
Jessi Diez responded
"Thank you so much! I’m so happy you loved Excellence as much as I hoped you would! I’m glad I could help make everything smooth, from setting up your transfers to keeping everything on track. It’s amazing to hear you had a great time with such a fabulous staff. Can’t wait to help plan your next trip!"
✓ I would recommend this agent to my family and friends.
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Best vacation we’ve been on!
Reviewed By Madd_dawg10 - Sophia, NC | Traveled to Jamaica | Caribbean
Jessi prepared us perfectly for our Jamaican week and had everything lined up for us. The communication was thorough, on time, and accurate!! She was reliable & so, so helpful to answer all of our questions and get 3 different couples booked with no problems. Our transportation was arranged, we felt prepared for what to do and where to go and the best sign of a good travel agent is that we didn’t need to contact her at all during the trip. We are so grateful for her expertise and guidance and can’t wait to book our next trip with her!
Jessi Diez responded
"Thank you so much for the awesome feedback! I’m so glad I could help get everything lined up for you all and make sure everything went smoothly for the whole group. It means a lot to know you felt fully prepared and didn’t need to worry while on your trip! I can’t wait to help with your next adventure—it was a pleasure working with you all!"
✓ I would recommend this agent to my family and friends.
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Virgin Voyages 2025
Reviewed By Lisa - Rochester, NY | Traveled to Caribbean
Jessi provided me and my husband with exceptional service! She guided us every step of the way and made the booking process simple! She was always quick to respond and kept us updated throughout the entire planning process. We would definitely plan a trip with Jessi again!
Jessi Diez responded
"Thank you for the kind words! I’m so glad I could make the booking process easy for you and your husband. It was awesome working with you both, and I’m thrilled everything went smoothly. Can’t wait to help with your next trip! "
✓ I would recommend this agent to my family and friends.
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The best Hawaiian vacation!
Reviewed By Ronnie - Rochester, NY | Traveled to Hawaii ~ USA
Jessi was wonderful to work with from beginning to end. She responded quickly, kept us in the loop for all our cruise updates and extremely professional. We will be using her services again for future trips!
Jessi Diez responded
"Thank you so much! I’m glad I could keep everything smooth and organized for your cruise. It was great working with you, and I’m excited to help with your future trips! "
✓ I would recommend this agent to my family and friends.
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Dream Honeymoon
Reviewed By Lexi - West Seneca | Traveled to Barcelona ~ Spain ~ Europe
Trusting Jessi to help us plan our honeymoon was one of the best decisions my husband and I made! She took the stress out of travel planning and helped us create the trip of a lifetime. In the midst of wedding planning. I could not have imagined trying to navigate honeymoon plans on my own. Jessi was always very communicative and had tips and suggestions that helped make travel easier and more enjoyable. She listened to what we wanted and checked in with is throughout the whole process. We can't wait to work with her again!
Jessi Diez responded
"Thank you so much for the kind words! I’m so happy I could help take the stress out of honeymoon planning and make it a memorable trip for you both. I know how overwhelming wedding planning can be, so it was great to be able to support you every step of the way! Can’t wait for the next adventure together—thank you for trusting me with such a special trip!"
✓ I would recommend this agent to my family and friends.
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Virgin Voyages Honeymoon
Reviewed By Madison and Adam - Wilson, NY | Traveled to Bimini Islands ~ Bahamas ~ Caribbean
Jessie was super friendly and knowledgeable about all things travel! She helped us get the best deal on our Virgin Voyages cruise and was there every step of the way to answer questions and provide helpful information. She made booking our honeymoon cruise easy and stress free! :)
Jessi Diez responded
"I’m so happy I could help you score the best deal on your Virgin Voyages cruise! Being there every step of the way to answer questions and make sure everything went smoothly and stress-free is what using a TA is all about! Trusting me with your honeymoon was a privilege and I can’t wait to help with your next adventure!"
✓ I would recommend this agent to my family and friends.
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Great experience!
Reviewed By Micaela - North Tonawanda | Traveled to Caribbean
Jessi was very responsive and helpful. We had a last minute cancellation of a different trip at 8 PM on a Tuesday, and Jessi was ready to immediately assist us in booking something else by the end of the night. She stayed up late to make sure everything was all set. She followed up with us multiple times to make sure the trip went well and was interested in our feedback. I would absolutely work with Jessi again.
Jessi Diez responded
"Thank you so much! I’m so glad I could help turn things around quickly for you! I know last-minute changes can be stressful, so it was my pleasure to jump in and get everything set up for you. I really appreciate you taking the time to share your feedback and would love to help with any future trips!"
✓ I would recommend this agent to my family and friends.
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Perfect European Honeymoon!
Reviewed By Kayla DeLeon - Buffalo, NY | Traveled to Europe
Jessi was amazing to work with from start to finish! She helped us nail down where exactly in Europe we wanted to go, and kept things so organized. She thought of the small details, things we may not have thought of, which helped the trip run smoothly. She coordinated transportation, tours and excursions, and even gave restaurant and neighborhood recommendations. Even when we had a couple of minor issues while on the trip, she was quick to respond and jump in to help. Having her just a phone call away was the best feeling while overseas. The trip was absolutely amazing and that is thanks to her expertise and planning. I would recommend Jessi to anyone planning any kind of trip!
Jessi Diez responded
"I loved helping you plan this trip and making sure everything was organized and well thought out. Europe has so much to offer, and I’m so glad we found the perfect destinations for you! I know things can come up while traveling, so I’m happy I could be there to help when needed and also give you peace of mind knowing I was just a call away. I truly appreciate the recommendation and your review!"
✓ I would recommend this agent to my family and friends.
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Great tour of the Maine coast
Reviewed By Chris - Barker ny | Traveled to Maine ~ USA
She’s awesome to work with!!
✓ I would recommend this agent to my family and friends.
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Such an amazing trip!
Reviewed By Liv and Jake Haight - Barker, NY | Traveled to Negril ~ Jamaica ~ Caribbean
Jessi was so great to work with from the planning of the trip through to our travels home. During the planning phase, we were not sure where we should go in the Caribbean and we provided Jessi with some rough ideas of the kind of trip we were interested in with a price range. Jessi provided several detailed quotes and ultimately helped us settle on our destination of an all-inclusive resort in Negril, Jamaica for a relaxing getaway. Despite a few bumps along the way including a change in the number of travelers and a hurricane hitting Jamaica the week of our travel, Jessi made the days leading up to our trip still relaxed and exciting with her great communication, detailed information, and reassurance. Jessi went above and beyond to make sure we had as much information as possible with traveling so soon after a hurricane and after our departure, she even checked in to make sure we were safe in Jamaica and all was well. We certainly will be contacting Jessi for any future travel needs!
Jessi Diez responded
"Thank you so much! I know this trip came with a few unexpected hurdles, but I’m so glad everything worked out and you still got to enjoy a well-deserved getaway in Negril! I know traveling right after a hurricane can be stressful, so it means a lot that you felt supported and prepared. I appreciate you trusting me to handle all the details! Looking forward to helping you again in the future!"
✓ I would recommend this agent to my family and friends.
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Lots of fun for a 10th birthday at Disney
Reviewed By Jessica C - Youngstown, NY | Traveled to Walt Disney World ~ Florida ~ USA
Jessi made everything easy and smooth. All the bookings were great and the rooms we had at the resort were together for our large party. Everyone had so much fun and she checked in on us which was appreciated!
Jessi Diez responded
"Thank you!! I’m so glad everything worked out perfectly for this special birthday trip! Making sure your group was all set was my pleasure, and I love that everyone had such a great time! I appreciate you trusting me with such a special trip—can’t wait for the next one!"
✓ I would recommend this agent to my family and friends.
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The smoothest travel experience ever!!!
Reviewed By Jen - Lewiston, NY | Traveled to Walt Disney World ~ Florida ~ USA
Jessi is the best, so responsive, helpful, and knowledgeable!!! We had no issues throughout our entire trip!
Jessi Diez responded
"Thank you so much! I truly appreciate your kind words. I'm so glad to hear your trip went smoothly—helping make travel stress-free and seamless is always my goal!"
✓ I would recommend this agent to my family and friends.
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Scottish Getaway!
Reviewed By Jenna - Medina, NY | Traveled to Scotland ~ Europe
Working with Jessi was amazing! She was super helpful in the planning process answering all of our questions quickly and so it made sense to us. She was ontop of booking things and even checking into our hotels for us when we had forgotten all about it! I'd highly recommend her for all of your travel needs!
Jessi Diez responded
"I'm so grateful for your feedback and thrilled to hear that you were happy with my services. Ensuring a seamless and enjoyable travel experience for my clients is always my goal, and I'm glad I could meet your expectations. Thank you for choosing me as your travel agent!
"
✓ I would recommend this agent to my family and friends.
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The trip of our dreams!!
Reviewed By Sarah - Niagara Falls, New York | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Jessi helped us in so many ways, from booking the resort of our dreams to helping us navigate travel. I highly recommend her as a travel agent!!!
Jessi Diez responded
"I'm so glad I was able to help you curate your dream trip! Thank you for the recommendation. I look forward to helping you bring more of your travel dreams to life!"
✓ I would recommend this agent to my family and friends.
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Family travels!
Reviewed By Nadine A - Lewiston, NY | Traveled to Aruba ~ Caribbean
Jessi is very professional and knowledgeable. She helped us along the way and the added layer of support really made us feel confident in our travels. The time and personal detail she provided to us from the start is exceptional. Thank you, Jessi!
Jessi Diez responded
"I appreciate your kind words! I'm happy to hear that you felt supported and confident in your travels. Providing personalized service is always my goal, and I'm glad I could make your experience exceptional. It was a pleasure helping you, and I look forward to another opportunity in the future!"
✓ I would recommend this agent to my family and friends.
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The easiest & most AMAZING Vacation to plan!!!
Reviewed By Casjonsr - Jacksonville Fl | Traveled to Nassau ~ Bahamas ~ Caribbean
Responded to all questions timely and thoroughly! Offered assistance at every turn before we had a chance to ask. Communicated perfectly all attributes of trip we were responsible for, when and how those attributes had to be completed, and gave ample time while continuously following up and reminding us. She was extremely professional, which is very rare these days. Im not trying to be wordy, she just really was that good! She exceeded the standard and went above and beyond at every turn!
Jessi Diez responded
"Thank you for taking the time to leave such a wonderful review! I'm delighted to hear that you appreciated my professionalism and support. Your satisfaction is my priority, and I'm committed to providing the best possible service to all my clients. I look forward to assisting you with your future travel plans!
"
✓ I would recommend this agent to my family and friends.
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Anniversary trip
Reviewed By Arielle - Buffalo, NY | Traveled to Europe
Jessi was extremely helpful with the planning process for our trip. She was very knowledgeable about where our cruise ported and what to expect with travel. She was able to answer all of our questions, even after we were already in Europe! Jessi is professional and kind, I would highly recommend her to my family and friends.
Jessi Diez responded
"Thank you for your feedback! It was a pleasure getting to help you and your husband plan your special anniversary trip! Looking forward to also helping your friends and family."
✓ I would recommend this agent to my family and friends.
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Anniversary trip
Reviewed By Arielle - Buffalo, NY | Traveled to Europe
Jessi was extremely helpful with the planning process for our trip. She was very knowledgeable about where our cruise ported and what to expect with travel. She was able to answer all of our questions, even after we were already in Europe! Jessi is professional and kind, I would highly recommend her to my family and friends.
✓ I would recommend this agent to my family and friends.
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