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- Edna Osorio
Edna Osorio
Moultonborough, NH Travel Agent· 7 Years of Experience
The Vacation Group, a Travel Leaders Network Affiliate Agency
7 reviews
100% Recommended
7 Years of Experience
Additional Languages
Spanish
5.0
(7)
100% Recommended
We had the sad experience of canceling a cruise and working with the talented Edna made the pain so much easier. There were many, many emails... Read More >
Areas of expertise
Destinations:
Caribbean, South America, Worldwide, Bahamas, EuropeInterests:
Adult Only, Cruises, Family Vacations, Groups, Luxury CruisesSuppliers:
Celebrity Cruises, Norwegian Cruise Line, Royal Caribbean, Singlescruise.com, Disney Cruise LineAbout Me
Passenger Experience and Relations Expert
As a Passenger Experience and Relations Expert at The Vacation Group, my focus is on ensuring every client enjoys a smooth, stress-free, and memorable cruise vacation from start to finish. I serve as a dedicated resource for our travelers, assisting with everything from pre-cruise preparation to post-cruise follow-up. Whether it's helping with documentation, special requests, or resolving any unexpected issues, I’m here to support our guests every step of the way. My goal is to provide friendly, knowledgeable service that enhances the overall travel experience and builds lasting relationships. There’s nothing more rewarding than knowing I’ve played a part in making someone’s dream vacation truly exceptional.
Additional Languages
Spanish
Areas of expertise
Destinations:
Caribbean, South America, Worldwide, Bahamas, EuropeInterests:
Adult Only, Cruises, Family Vacations, Groups, Luxury CruisesSuppliers:
Celebrity Cruises, Norwegian Cruise Line, Royal Caribbean, Singlescruise.com, Disney Cruise LineMy Travel Specialties
Norwegian Cruise Specialist
▶Norwegian Cruise Specialist
As a Norwegian Cruise Line specialist at The Vacation Group, I love helping clients experience the freedom and flexibility that make NCL such a standout in the cruise world. With their Freestyle Cruising concept, guests can dine, relax, and explore on their own schedule—making it an ideal option ...Read More ▶
Solo Travel Specialist
▶Solo Travel Specialist
As a solo travel specialist at The Vacation Group, I’m passionate about empowering individuals to explore the world on their own terms. I understand the unique needs and preferences of solo travelers, from finding cruise lines with low or no single supplements to recommending itineraries and ship...Read More ▶
Family Cruise Specialist
▶Family Cruise Specialist
As a family cruise specialist at The Vacation Group, I love helping families create unforgettable memories at sea. From multi-generational reunions to first-time sailings with little ones, I understand the unique needs that come with planning a family vacation. I specialize in matching families w...Read More ▶
Passenger Experience and Relations Expert
▶Passenger Experience and Relations Expert
As an experienced customer service representative at The Vacation Group, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning the...Read More ▶
REVIEWS
Rating: 5.0
7 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 7 reviews
Cancellation of cruise
Reviewed By Cswsand - Gastonia NC | Traveled to Caribbean
We had the sad experience of canceling a cruise and working with the talented Edna made the pain so much easier. There were many, many emails going back and forth as Edna quickly worked with Celebrity to send our medical information for confirmation. We had full confidence as Edna kept us informed during this difficult process. she was very professional and answered all our questions with ease. I highly recommend working with Edna.
✓ I would recommend this agent to my family and friends.
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Excellent and efficient customer service
Reviewed By Jocella - Wayzata, MN | Traveled to Europe
I have had the pleasure of working with Edna at CruCon on a couple different cruises this past year. I so appreciate her timely responses, as many requests are time-sensitive. She is willing to go above and beyond to assist with requests, and is quick and efficient with her follow-up! This type of service makes want to continue to do business with CruCon. Thank you Edna!!
✓ I would recommend this agent to my family and friends.
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Problem Resolved!
Reviewed By DLF.123 - Surprise AZ | Traveled to Trans-Atlantic ~ Other
Edna is fantastic! I presented her with a problem and she tackled it very professionally and kindly. She answered all my questions promptly and was very friendly.
✓ I would recommend this agent to my family and friends.
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Great upgrade!
Reviewed By Debut - Sherwood, Arkansas | Traveled to Holland ~ Netherlands ~ Europe
We wanted to upgrade our cabin for our cruise next summer and contacted CruCon. Edna got back with us very quick and told us what was available. We got exactly what we wanted and the whole process was quick and easy. Edna has helped us several times over the years. Thank you, Edna.
✓ I would recommend this agent to my family and friends.
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Cancelled Cruise
Reviewed By Skimoose - Ft Myers | Traveled to Mediterranean ~ At Sea ~ At Sea
Edna was professional, friendly and efficiently assisted with our cruise cancellation.
✓ I would recommend this agent to my family and friends.
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Certifications & Awards

AMA Academy

AmaWaterways Specialist

Celebrity Learning Certification

Holland America Line Academy Specialist

NCL University - PHD Degree

Oceania Certified Specialist

Oceania Certified Travel Advisor

Regent Seven Seas Luxury Cruise Expert

Royal Caribbean University - Master of Adventure
Seabourn Academy Graduate

Seacademy - Violet Certification

Viking Rivers Expert
My Places
When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
My Photo Albums and Videos
Oceania Marina Ship tour in Montevideo
View Album