Knowledgeable, detail oriented, great communication, all around amazing experience

It was a great experience.

Very organized and good at making arrangements on the fly. Stayed at some of the most beautiful places.

It was a worry free experience. I could have never navigated the many activities and excursions without her. Her planning and organization can’t be beat. She was always available to answers my many questions and patiently helped with everything like best places to eat and shopping and sight seeing .

Jaime was attentive and professional at all times planning my trip. Moreover, my return flight cancellation. Left me stranded for a week! Jaime worked magic to rebook me and find hoteling. She was in touch multiple times per day! Amazing service!

Very well planned and organized. Had alternatives if initial plan failed. Made the trip memorable and exciting! Definitely would recommend her if you’re new to traveling or just like your vacations planned and organized well!

Jaime, you’re the best. Thank you for everything. Jaime planned my entire trip to Napoli, Italy, and it was absolutely amazing. She organized from start to finish. The best thing was the visit to the Vesuvio, the volcano. I’m also an art lover so I appreciated how she made sure there was time for the famous art museums in the area. Honestly, I didn’t have to worry about a thing. Napoli itself was amazing, I got to experience the best all of it in such a small amount of time. She made everything feel special. I felt like I got the real Napoli experience, not just the touristy stuff. Traveling can be stressful, but with her, everything went very smooth. Flights, hotels, tours… she thought of everything. If you want a trip that’s perfectly planned, she’s the one!

My husband and I just returned from our honeymoon at Secrets Akumal, and we truly could not have imagined a more perfect experience. From the moment we arrived, we were treated with so much kindness and attention that it felt like everyone on the resort was celebrating with us. The grounds are absolutely stunning—lush, tropical, and incredibly well-kept. Everywhere you look feels like a postcard. Our room was spotless, beautiful, and stocked with thoughtful touches that made it feel extra special for our honeymoon. The food was amazing at every single restaurant. We never had a bad meal, and the variety kept things exciting all week. The service was just on another level. Every staff member we interacted with went above and beyond. They remembered our names, checked in on us constantly, and truly made us feel like royalty. The beach was breathtaking with the softest sand and clear turquoise water. Snorkeling right off the shore and swimming with sea turtles was one of the coolest experiences of our trip. The pools were equally beautiful and relaxing, with plenty of lounge chairs and excellent drink service. We felt safe, relaxed, pampered, and genuinely cared for the entire stay. Secrets Akumal made our honeymoon unforgettable, and we’re already talking about coming back for an anniversary trip. If you're considering Secrets Akumal for a honeymoon or romantic getaway—book it. You won’t regret it. ??????

I recently had the pleasure of working with Jaime to plan a trip to Iceland, and I couldn’t be more impressed with her exceptional service. From start to finish, she took care of every detail to ensure our vacation was seamless and unforgettable. She coordinated our airfare effortlessly, and all of our flights went off without a hitch. The excursions she arranged were not only fun and well-organized, but also perfectly matched to our interests. We loved every minute of the activities she selected! Transportation was smooth and stress-free, with reliable transfers that made getting around incredibly easy. She also provided fantastic recommendations for restaurants and entertainment— every place she suggested was a hit, and we got to enjoy some amazing local experiences we wouldn't have found on our own. What truly stood out was her responsiveness and professionalism. No matter what questions we had, Jaime was quick to respond, always helpful, and incredibly knowledgeable. She made the entire process easy and enjoyable, from planning to arrival and everything in between. Without a doubt, we will be using her again for all of our future travel plans. It’s such a relief to know we have someone we can trust to handle everything with care, attention to detail, and true expertise. Highly recommend her services to anyone looking to plan a stress-free and memorable trip!

When I started planning a Greek Isles cruise, I emailed several different travel advisors to consider using. Jaime was the first to respond, and I'm so glad she did! Throughout the planning process, she was always very responsive. Jaime also was very proactive and thoughtful! Examples: She got us a better rate after we had booked the cruise; she emailed curated travel guides for each of our ports; and, before we left, she sent us a package with our documents, printed luggage tags, lanyards and more! The next time I'm planning a trip (sea or land), Jaime will be the ONLY travel advisor I contact.

We met Jaime and were immediately impressed with her energy, friendliness, and knowledge. Looking for our next cruise, she gave us varying options and personal recommendations. Our first experience has been a good one, and we look forward to more travels using Jaime.

So greatful for her recommendations, advice and guidance about the trip!!

We worked with Jaime to plan our recent cruise, and she was amazing from start to finish! She was super attentive, responsive, and gave us great ideas that really made the trip special. Roatán was a dream with incredible snorkeling, Bimini was beautiful (her beach club recs were spot on!), and we appreciated all her tips. Costa Maya was beautiful too, and in hindsight, we wish we’d booked a shore excursion like Jaime originally suggested—lesson learned! The cruise itself was the best we’ve ever been on—great food, friendly crew, and the perfect mix of fun and relaxation. Jaime made everything so easy, and we’re already looking forward to planning our next trip with her!

For a solo trip to a theater musical in DC I needed a hotel room. I needed to be within walking distance, a safe location, and moreover, it needed fit my budget. Brilliantly, Jaime Crosthwait with Terrapin Travel pulled this out of her hat! I am so happy!

Our experience with Jaime was the best we could have asked for. My wife and I had never been out of the country before and Jaime made the process effortless. From the moment that she started working with us we knew that we were in good hands. Highly, highly, highly recommend working with Jaime for any of your future travels, we will definitely be booking our trips with her in the future!

Jaime is a very knowledgeable, travel agent. She was able to set up some fun, amazing events that have created lifelong memories such as snorkeling with sharks and snorkeling with stingrays. She was able to help get some extra perks on our cruise.

Jaime was wonderful to work with. She was easy to communicate with and responded quickly to my questions. She helped us stay under budget, made great recommendations and ensured we knew how to get in touch with her if ran into issues.

Excellent, organized, follow up, great communication

Recently wanted to plan a small trip right outside of Richmond near lake phoenix. The hotel was in an excellent location and it was perfect for what we wanted. We were also given great tips on where to eat throughout the weekend. I will definitely reach back out to Jaime when planning a bigger vacation!

Truly cannot say enough great things about Jaime - this is not my first time using her services and will not be my last; I simply will not go through anyone else! From finding the right fit/resort for myself and my mother. to deposits and discussing payment installments, to keeping us updated on packing, flight changes, weekly weather etc. Jaime was beyond organized and communicative . A true professional, she knows her stuff, thoroughly plans, and is extremely knowledgeable on new resorts and beach areas which we found so helpful. Can't recommend Jaime enough, not to mention she has a great personality and sense of humor!

My experience with Jaime from start to finish was nothing short of spectacular! She created "bespoke" adventure itinerary that perfectly balanced active adventures and relaxation. Her knowledge of hidden gems and off-the-beaten-path destinations made this a unique and unforgettable trip.

Every activity was meticulously planned, ensuring I was able to make the most of my time. The dining recommendations were spot-on. Her attention to detail truly made a difference, as I felt like I was exploring with a trusted friend who knew all the best spots, which is very reassuring as a solo traveler.

If you're looking for a travel agent who goes above and beyond, Jaime is your go-to! She not only met but exceeded my expectations in every way possible. Can't wait to have her plan my next adventure!

Thanks for everything you are the best! We had a wonderful time, The resort was beautiful . Thank you for all your help planning our trip.

Another great trip planned by Jaime. She took care of complicated travel arrangements for a month long trip to Yellowstone National Park. She also planned out an amazing road trip through Montana after my time at Yellowstone.

Great experience

Jaime is a knowledgeable and friendly agent. I have booked trips to NYC and multiple cruises through Jaime and she was able to add great recommendations and trip perks. I highly recommend Jaime for your travel needs.

It was great! Very organized great planner and good at finding stuff