Guided Tour Expert

We had such a great experience working with Krystal. We hadn’t traveled in years, so we had a lot of questions, and she was incredibly patient and helpful the whole way through. She also went above and beyond by sharing thoughtful extras like an insider’s guide with packing tips and helpful things to know, which we really appreciated. I’d happily use Krystal’s services again and again!

We have trusted Krystal to help plan my family's spring break trips for the past two years. She was excellent at every step along the way from suggesting destinations based on our criteria to making sure every single detail is accounted for. Her communication is top notch and she is always available to answer questions and make any changes we may need. We will absolutely be working with her again in the future and always suggest her to friends and family looking for a trusted partner to help plan a trip

We had a fantastic experience working with Krystal to book our trip to Mexico! She was incredibly responsive, attentive to every detail, and made the entire process seamless from start to finish. Not only did she take the time to understand exactly what we were looking for, but she also provided excellent options that fit our budget perfectly. Her level of service and dedication truly made a difference. Highly recommend for anyone looking for a stress-free and affordable travel planning experience!

My wife and I have traveled a good bit over the past 15 years. This trip was the 1st time we have ever used a travel agent. Krystal Smith was beyond anything we could have expected. We can not wait to book our next trip with her.

Krystal was amazing, this was mine and my kiddos first time out of Canada and I felt completely prepared. She stayed in touch and checked on our trip the whole way. 12/10 recommend and can't wait to do again! Definitely goes the extra mile with clear communication which helps set the expectations for the trip. It was my kiddo's birthday while we were away, and I went to the front desk plan a birthday surprise only to find out that Krystal had already had one planned for us! Seriously, she is a superstar!!

I have never booked a trip with a travel agent, I never saw the need. My eyes have been opened to how amazing it is to have one. Krystal was so helpful in the ideation, preparation and most importantly when we hit speed bumps she took the stress out of it all. Thanks to Krystal we had an amazing stress free Babymoon.

Krystal was very helpful in organizing my trip to Banff and Lake Louise. She helped me organize flights, car rental, and accommodations in a pretty tight timeline! She was cordial and very helpful, definitely recommend!

Krystal provided prompt and thorough service and helped us plan a more complicated trip. She was able to provide recommendations for excursions that would work for all and handled booking them for us. She supported us directly with the hotel and made sure things were smooth. I would 100% recommend Krystal to anyone and am so glad we found her.

Krystal was a pleasure to work with, we had a large group and she managed to find the best option to accomodate all of the different requirements. The trip was excellent. Krystal was fast to respond and made the whole process easy.

It’s hard to know where to even begin because we are so grateful we used Krystal for the most amazing vacation! My husband and I have never used a travel agent before because we assumed we would have to pay, but we were pleasantly surprised that’s not the case. All I had to do was just give her our budget and preferences and she set us up at the perfect all-inclusive Mexican vacation, flights and all! She was super patient when we were waiting for our passports to come through, and she was always there for us to answer any questions! We even had a sweet welcome treat at the resort she set up for us among other things. I can’t believe we haven’t used a travel agent before now as it made everything seamless, and I would HIGHLY recommend Krystal. We’ll use her again in the future for sure!

Krystal was a gem, organizing a group of 30 of us from across Canada. She made sure we were well taken care of and was quick to reply to any questions we had. We all booked at different times and Krystal did all the heavy lifting. Thank you!

Trying to coordinate a trip for 30 people flying from all over the country was no easy task but somehow Krystal made it all work! Combining different budgets, different importance placed on different things like kids club or food. She somehow came up with a great solution and we all ended up having an amazing time. Thank you Crystal for the patience and the extremely quick responses. I don’t even want know how many emails we sent back-and-forth, but it was truly appreciated for what became the ultimate trip.

We are very grateful to have Krystal as our travel agent. She is incredibly efficient and responds to our emails and requests almost instantly! We were able to book a large group of friends and families on a resort trip together. I also booked a smaller trip to Barcelona and she was able to find us a great affordable apartment accommodation centrally located that I would not have found on my own otherwise (not on Airbnb). I highly recommend booking your vacation with Krystal Smith!

My friends and I wanted to plan a large group trip to a resort and we all had a great amount of difficulty finding a trip we all could agree on. When I finally found and contacted Krystal, she took charge and patiently examined many options for all of us (30 in total!) while receiving emails from many people in the group. In the end, with her help, we managed to put together an incredible experience for all of our families and Krystal was the main reason it worked out. She is incredibly fast with her responses and very knowledgeable. I would recommend her as a travel agent to anyone!

Krystal was amazing in helping us plan our trip. Coordinating flights and resort stay, from Canada and a friend in the US. Great communication and follow up. Answered our dumb questions and made helpful recommendations. I recommend Krystal for any trips you are planning. I'm going to use her services again soon.

Not only did Krystal answer all my (many, many) Questions during the Booking and Planning of our Trip... she also checked in before we left, while we were away and upon our return. When our Return flight was Canceled due to a Snowstorm back home... Krystal quickly assured us We would be taken care of and not to worry! And we certainly were ? We got a Bonus Night in Mexico at the Mirage Excellence Resort which just Recently Opened! It was Spectacular and Seemless! Krystal also stepped in when we had a little bump along the way to one of our excursions (no fault of hers) and quickly made sure we were all set for a good day, transportation back to our Resort and made sure to communicate with the Excursion Operator to get us a Refund for Services not Rendered ? Thank You Krystal for Being You and Making Our Mother/Daughter Trip absolutely Perfect ? Kudos to AirTransat as things could not have been smoother!

Krystal was a literal calm in the storm during our recent vacation to Mexico. Not only is she incredibly communicative and reliable, but when we ended up getting stranded in Mexico trying to get back to NYC, she also got us safely back to NY and kept us all calm about being "trapped" there. Krystal responds to messages quickly and takes into account all your needs to ensure the perfect vacation for you and your family. I don't know Krystal personally, but messaging with her is like messaging a kind friend who cares about doing a great job. My family and I 100% would recommend Krystal to anyone looking for a travel agent!

We were very appreciative of Krystal's support before and during our trip. Great communication and very responsive. We'll be using her next time.

Krystal was fantastic from the start! She listened to what we wanted, and gave plenty of recommendations before we decided on a resort. Krystal was very responsive via email and over WhatsApp, answering all of our questions. She made the whole process as stress free as possible. She was the best travel agent we've had. Highly recommend using Krystal for your travel needs. We'll be using her for our next vacation.

Our trip had many twists and turns - a last minute destination and date change and a medical emergency. Krystal handled everything like the pro she is!

Krystal made the entire booking experience so smooth and stress free. Anything that came up before hand or even during the trip, she took care of right away. This was our 1st family vacation in years and it was absolutely amazing and Krystal is a big part of why it was. Our next trip, we will definately be reaching out to Krystal again! :)

Krystal was invaluable to our trip to Cancun at Secrets Mirabel recently. She worked with our budget and flexible dates to find us the best rate but the services didn't stop there. She booked and tracked our flights (including our delay on the way home. She knew the flight was delayed before I did and I was AT the airport!), helped us pick excursions that were highly rated, followed up promptly with every question before, during and after our trip and so much more. My husband said "we will never travel to an all inclusive without Krystal ever again". The peace of mind she gave us was unmatched. She really is a wealth of knowledge if you want to book an AI. We would highly, highly recommend here. We can't wait for our trip next year.

Incredible at getting us set up with flights Super on top of documents Really excellent experience!

My family and I had the absolute time of our lives at Dreams Royal Beach Punta Cana. We had never been to an all inclusive before and had no idea where to even start when trying to figure out the right place to book. Krystal carefully listened to all our hopes and budget parameters and recommended a package that ended up being perfect for us, and a really good value. She handled all the booking for us and even found us a direct flight that is nearly impossible to get from our city. She prepared a packet for us ahead of the trip that was incredibly helpful in terms of knowing who to tip at the resort and how much, how to navigate things like timeshare sales pitches, how to find our private transport at the airport, etc! She really nailed it on recommending the right resort for us. The resort was beautiful, clean, with incredible staff, and food that we're told is much better than at other resorts. Our room was spacious and gave us the privacy we wanted away from our kids with a two adjoining room set up. The kids loved all the pool, beach and slide options, and they adored the breakfast buffet :) We've had an intense few years and really needed a disconnect -- this trip was just the tropical medicine the whole family needed! We are so grateful for Krystal and all the resort staff who took care of all the logistics for us the entire week; we will definitely continue to work with her for future all inclusive vacation planning needs!

Krystal- I dont know what magic happened to make us find you but , we wanted to say how grateful we are. The emails, apps, including WhatsApp we truly a great touch. Knowing you were just a phone call away made me personally, feel safer in knowing you had our backs. :) Thank you so much and we will definitely be in touch for our next trip! You were a wealth of information.

Krystal was an incredible resource. I was a bit overwhelmed when first planning the trip as I didn’t even know where I wanted to go, much less what specific resort. Krystal showed me multiple options at different locations and helped me narrow down the best fit based on reviews and first-hand experience. She was also very helpful in deciding when to pull the trigger and book the flight based on current pricing and future predictions. Once the trip got closer, she was still very helpful providing a packet of useful information including transfers from the airport, tipping, and excursions.

Krystal was very organized, honest and quick to reply when I had questions. Very helpful and made taking our family south for the first time significantly less stressful!

I decided to take a birthday trip somewhat last minute in December 2025. I spent a few hours on my own researching forums, youtube videos, etc... and I really hadn't narrowed it down enough to get the ball rolling. After seeing one of her responses on reddit, I decided to reach out. I told her my criteria and budget and she sent me 3 options, one of which I immediately fell in love with (Secrets Tides Punta Cana). She helped setup travel accommodations to and from the airport. And even provided us with a very helpful booklet on Punta Cana, the resort and activities. While we did not leave the resort, it was an excellent trip and everything we desired. She was very easy to work with and most importantly very responsive. I recommend working with Krystal if you're traveling anywhere in the Caribbean or anywhere else she serves.

We had a very good experience booking our Mexico trip with Krystal. She was helpful, knowledgeable and advised us a great hotel and an excellent excursion based on our preferences. We are glad we went with her as everything went so smoothly. Thank you so much, Krystal! We'll be back!

Krystal was very helpful in choosing the family resort which was ideal for a trip with our young grandchildren

We had such a great experience working with Krystal. We changed our minds so many times, and she was always patient, flexible, and quick to adjust everything. She was also super responsive with last-minute questions and issues before and during the trip. We truly felt taken care of!

From contacting her re her FB post, to helping with every fine detail, I completely felt taken care of and knew it was going to be amazing. Any hurdle I came across, she took care of it if I couldn't....Krystal was amazing and I am so happy I reached out to her. Her posts to social media were the best, I knew roughly what the cost was going to be and I knew it was worth my while reaching out. Most do not post a clear picture...Krystal did!

I hadn't used a travel agent before, but I'm SO glad we found Krystal. She provided us with options, was patient with our decision- making, and was incredibly communicative throughout the process. Our resort was lovely, and we are so grateful for the tips Krystal provided prior to our arrival. We look forward to working with Krystal in the future!

Very helpful all the way through, and quick to respond with answers to all of our questions.

Krystal was AMAZING in helping my and my group of 13 friends find an all inclusive for us. Initially we were going to Punta Cana but due to the incoming hurricane Melissa Krystal put on her Superwomen cape and pivoted me and my whole group to Cancun. The trip wouldn’t have happened if it wasn’t for Krystal and her attentiveness and relentless pursuit of the best trip her clients! Forever grateful.

Krystal was AMAZING to work with! We had a trip scheduled to Punta Cana and when there was a hurricane last minute she was able to re-arrange our entire trip to a completely different destination within 48 hours. Will definitely work with Krystal again!

Krystal helped our large group travel to an all-inclusive in Cancun. We originally scheduled for Dominican Republic but Hurricane Melissa was in the area and Krystal was able to pivot us to a safer location. Krystal’s last minute effort saved our trip and we are grateful for it!

She helped me with all the details , matched my vision perfectly ! And helped manage air Canada delay stress !

Krystal was an absolute joy to work with in helping plan our honeymoon! She always responded quickly, did a great job presenting options of destinations based on our preferences, and gave us step-by-step instructions for the whole process. Krystal made our honeymoon stress free and we are so appreciative of her guidance. I would absolutely recommend using her for your travel needs.

Krystal was great and I will be using her services again. I was able to email her with a list of criteria for my vacation and she was able to give me a few options to choose from. Everything she had said about our chosen resort was spot on. She also helped book private transfer to and from the airport and booked our airplane seats. She was always attentive and got back to any questions I had fairly quickly ( less than 24 hrs). A week before she sent an email which my husband and I found useful as a last minute checklist and tipping guide. She checked on us throughout our trip as well. I cannot say enough positive things! I have already recommended her to my mom and some friends.

She was always there when questions arose and the place she suggested was perfect for us, she is absolutely amazing!

From the early planning stages, right up too stepping foot back on candian soil. Krystal took amazing care of my family and I. If I had any questions in regards to the trip, Krystal was quick to respond and made sure we received the best while abroad. Excursions were booked with ease prior to our trip so all we had to worry about was where we were gonna relax for the days. I recommend Krystal for your next trip and leave all the stress behind.

This is the second vacation I booked with Krystal's help and it was a very smooth experience. As always, Krystal helped with finding the best resort and a great deal. Krystal also ensured we found a good excursion to capitalize on the free time we had. Will definitely be using the TA services again

Working with Krystal was easy - she found options within our requests, was super responsive, all went smooth.

Krystal was such an awesome resources for booking my trip to the east coast! She was knowledgeable about the area, had great recommendations and was super efficient in her correspondence! 5 stars!!!

Krystal was able to help us with finding the right place with the accomodations that we were looking for in our family trip to Jamaica. She was great to communicate with not just at the initial point of booking but through out the entire process anytime we had questions she was on it. I was a bit nervous at first working with a travel agent outside the USA but she was great.

Krystal was very quick to communicate & explain all the options available!

This is our second group trip planned with Krystal and I can't say enough about how amazing she is! Her helpfulness and attention to detail has been excellent. We are definitely thinking about where we're going to next and Krystal is going to help us!! Thank you so much Krystal for all your help. This trip was THEE BEST one I've ever had!!!! We all truly enjoyed ourselves!!!

Krystal was amazing from the beginning .. all questions answered ,checked in on us during , was so patient and was very quick in replying to any concerns or help needed during

I have to admit, I was a bit hesitant at first—I found Krystal on Reddit and wasn’t sure about working with a travel agent from another country. But from our very first interaction, she completely put me at ease and ended up putting my family in absolute paradise! Krystal took the overwhelming task of choosing the right resort and made it effortless. Her recommendations were spot on, and the extras she suggested made the trip even more special. On top of that, her follow-through was flawless—she truly went above and beyond from start to finish. I wouldn’t hesitate for a second to recommend Krystal’s services, and I’ll definitely be reaching out to her again for our next adventure!

Absolutely loved working with Krystal – she was truly a lifesaver! Planning a trip with two babies in tow felt daunting at first, but she took all the stress out of the process. From start to finish, Krystal streamlined everything: flights, transfers, accommodations, even the little extras we wouldn’t have thought of ourselves. She thought of everything so we didn’t have to - all we had to do was show up and enjoy the sunshine. We’re already looking forward to booking our next adventure with her – thank you Krystal!

Just returned from an amazing family trip to Mexico, all thanks to Krystal! She picked out the perfect spot for us and nailed it with her resort recommendation, exactly matching our preferences. Krystal was on top of everything, always quick to respond, and incredibly detailed, which really made all the difference. We’re already excited to have Krystal start planning our next vacation.

We typically spend March Break on the slopes, but this year, we decided to try an all-inclusive vacation for the first time. Initially, we planned for three of us, but at the last minute, we added our two older kids as well. Krystal took it all in stride, finding us the perfect resort that fit our expanded group and budget. The resort she chose was simply outstanding—a lush eco-retreat set in a tropical paradise. It was spotless, welcoming, and felt incredibly safe. With fantastic amenities and an immaculate, palm-lined beach just steps away, it exceeded all our expectations. Krystal was organized, professional, and a pleasure to work with. She sent timely reminders, travel tips, and responded to every request quickly and efficiently. Her expertise in all-inclusive travel made the entire experience seamless and stress-free. This was an unforgettable family vacation—one we’ll be talking about for years to come. I’ve already recommended Krystal to friends and won’t hesitate to book wi

Krystal's attention to detail made our family vacation effortless and enjoyable.

Krystal was absolutely amazing to work with planning our vacation. She was super responsive and accommodating to all our questions and requests and went above and beyond to ensure we had accomodations for various food allergies and dietary restrictions and felt comfortable with our decision. She was also great in assisting us with travel involving our toddler. We can't wait to use Krystal again for our next family vacation!

We had a very positive experience with Krystal. She is by far the best travel agent we have worked with and we would not hesitate to recommend her. The booking process itself was very smooth. I think the part I was most impressed with was her ongoing communication about important reminders, upcoming payments, and helpful travel tips. We had very specific criteria for our all-inclusive and Krystal presented us with two options that were a great fit. I appreciated her honesty and expertise in helping us narrow down our final choice. This whole experience has convinced me that there is definite value in working with a professional like Krystal!

Krystal was amazing to work with. She was very diligent and helpful throughout the entire process. She responded very quickly to all inquiries. I would love the opportunity to work with her in the future.

Krystal was amazing. She answers emails very quickly and was extremely helpful. She made planning this trip planning easy and stress free.

Krystal is absolutely the best travel agent I have ever worked with. When I say best there are multiple reasons as to why. First off she is super responsive. Anytime I am away and there’s something that I have either a question or if something happens along the way, Krystal is responding within an hour. She is constantly watching out for communications from me when I am away to ensure that I have the smoothest travel experience. Second she picks really good suggestions and is very knowledgeable. She has worked with me on multiple accounts and is consistent with every single one of them. She always goes above and beyond, and I look forward to working with her in the future. Krystal is a rare find, and I’m truly glad that we were referred to her.

Awesome time everyone had a blast

I cannot say enough good things about Krystal! I found hee on Facebook while inquiring about a trip. Krystal took the time to answer all of my questions in depth, and gave me so many options that suited my families needs. I worked with krystal all the way from New York and will definitely be using her for my next family vacation. I've never had such a pleasurable and amazing experience with a travel agent until speaking with Krystal. She is simply amazing at what she does.

Krystal was easy to work with and made it easy to communicate with.

Normally I plan my vacations myself and I have often wondered why people use Travel Agents when you can just do it yourself. Now I know why. It felt like everything was going wrong with my planning for this trip and I didn't have time to do everything myself like usual. I reached out to Krystal and explained the situation and she was amazingly helpful right off the bat. Having someone to discuss options with but then have them take care of the actual bookings was really nice. Due to airline issues we had to switch our arrival to a different airport they day of our trip. Krystal got our private transfers all re-booked (and saved us a lot of money), and let the Hotel know that we would be arriving late. This was so helpful after dealing with the stress of the airline issues (we booked the flight before we started working with her so she wasn't able to handle it for us) And when we had our dates wrong for a tour she reached out and made sure we got things taken care of. Thank you

Krystal was amazing to work with for our Disney World vacation. We gave her a budget and she worked to find us the best possible vacation. She took care of all the details and even booked our airport transportation. She is quick to answer any questions. I absolutely loved that she checked in the day before to make sure we were all set and ready to go. She also stayed up late to make sure we were OK for the night after an airline delay. I would have been a mess without Krstal walking me through step by step. Krystal goes above and beyond and I can not wait to book our next vacation with her.

Krystal was excellent. She was there every step of the way and made the trip so easy.

Krystal is amazing. She answered all of my questions and helped me with every little microscopic detail. She was friendly and always available. I’d recommend her to anyone and I will certainly be using her for my next trip!

Krystal was great! She helped with every question I had and answered super quickly! Appreciated all of her help with our booking!

I cannot say enough about how incredible Krystal has been to work with. This trip was somewhat complicated from the beginning as I was traveling with my daughter who lives in a different province and we both had things we absolutely wanted in an all-inclusive resort. Krystal was awesome right from the start. She is super helpful, very resourceful and extremely dedicated. At the last minute, I had to make a very big change to our trip and she handled the whole thing. She made it work even when I had very little hope because of the insurance deadline and our budget. Then when we arrived at our destination and my luggage had been lost, she handled that too and didn't stop until my suitcase was returned to me. She is always pleasant and replies quickly. Both my daughter and I agree that we will never book a trip without Krystal's help again!

Krystal was professional and accommodating from the 1st time I reached out to her. She was available to me multiple times of the day and was always answering questions I had.

Very helpful, knowledgeable, patient and extremely accommodating

Krystal was great to work with. We encountered a number of issues before and during our trip and she was very accommodating to help in anyway she could!

Krystal was very prompt and accommodating. Our trip was perfect! Krystal made sure we got everything we were looking for In a resort. The resort was beautiful . We are rookie travellers and she was with us every step of the way . Answered all our questions, done research for us and found us the perfect excursions! 100% recommend.