First time traveling to Europe
Reviewed By Jen O - Honolulu, Hawaii | Traveled to Frankfurt | Germany | Europe
I usually book all my own flights for trips but this was my first time flying to Europe and wasn’t sure about booking connecting flights and the logistics of immigration with a connecting flight. All my overseas travels have been to Asia where it only takes a direct flight from Hawaii to get there. I was originally thinking of going to the East Coast on Hawaiian Air and then connecting to a different carrier to fly to Frankfurt but wasn’t sure if that was a smart option or not. I didn’t want to risk making a bad decision in booking since it’s such an expensive trip, so I decided to consult with Ken Kimi since I knew him from tennis and knew he is a travel agent. Ken was so helpful and had great advice and insight on flights. He advised me to stick with one carrier and gave me several flight options based on my travel needs. With his help our flights were booked and I had peace of mind that our connections would go smoothly. Ken even upgraded my son and I to get Economy Plus seats (at no additional cost!) which were a blessing on a 12 hour flight (especially since my son is 5’10”!). He even had a friend at United that helped book our seats to make our flight extra comfortable. Ken also gave me options for travel insurance and completed all the inputting of our info once I picked a plan. All communication with Ken was done via text and email and booking was completed so quickly and efficiently. His service fee is so nominal and totally worth it for the services and upgrades we received. I’m so glad I reached out to Ken for help. He made planning my trip so easy!
✓ I would recommend this agent to my family and friends.
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One of the best trips of our lives.
Reviewed By Ilene - Mililani, Hawaii | Traveled to Japan | East and Southeast Asia
Excellent service. Ken and Japanet went over and beyond to accommodate all our needs.
✓ I would recommend this agent to my family and friends.
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Checked off top bucket list item
Reviewed By jtakas - Honolulu, HI | Traveled to Europe
Ken was very helpful and quick to respond to my multitude of questions when planning our family trip to Europe. He offered guidance, insight and assistance as we finalized our plans to sign-up for the Essential Europe Tour with Globus. He kept us updated on changes and modifications to schedules and other documentation requirements throughout the process - a common occurrence, apparently.
✓ I would recommend this agent to my family and friends.
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Awesome Europe Trip and Danube River Cruise
Reviewed By Parrish - Aiea, Hawaii | Traveled to Danube | On the River | At Sea
Ken Kimi made arrangements for our trip stress free and was always looking out for our best interests with travel tips, recommendations, trip insurance, hotel accommodations and a surprise floral arrangement in our cabin to welcome us on the Ama Waterways - AmaLea.
✓ I would recommend this agent to my family and friends.
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Outstanding Customer Service & Knowledgeable!
Reviewed By TX Traveler - Texas | Traveled to Hawaii ~ USA
Would like to take a moment to express our gratitude for our experience with Ken as a Travel Agent. I usually make all my own arrangements so it was hard to let go of the reigns. Ken provided outstanding Customer Service and knowledge that put me at ease almost instantly! Always very responsive to emails and phone calls, really works on research in finding what you are looking for. Advice on different activities and locations of interest seem to be spot on! Our trip was cancelled due to AA schedule changes, Ken made sure we received promt refunds on all deposits. We will not hesitate to use Ken again and will most definitely be at ease!
Ken Kimi responded
"Robert - thank you for your kind words. This was a great trip planned and as you mentioned due to a major schedule change the trip was no long possible. We will work again on the next project!"
✓ I would recommend this agent to my family and friends.
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He made planning my trip easy and provided me with everything I wanted
Reviewed By Mario - Georgia | Traveled to
The trip I booked was for my honeymoon in Hawaii Oahu Honolulu. My wife and i enjoyed the trip we had all the itinerary and plans of things to do on a daily everything was scheduled perfectly I would recommend to use A touch above travel for all your travel needs I got a good pricing on everything that we wanted and more highly recommended
✓ I would recommend this agent to my family and friends.
30 of 60 people found this review helpful. Was this review helpful to you?YES|NO
Ken knows his stuff and is really helpful!
Reviewed By Missy - Honolulu, Hawai`i | Traveled to China ~ East and Southeast Asia
Ken is very knowledgable. He helped find us great airfares, helped make our reservations, including seat assignments, and quickly and patiently answered my many questions. The airline he recommended that we fly on for our trip to China is the best airline we have used. He also gave me advice to make sure we had ample internet access during our trip so we could use our phones.
✓ I would recommend this agent to my family and friends.
20 of 41 people found this review helpful. Was this review helpful to you?YES|NO
Getting to the airport on time was all I had to worry about, everything else was planned by Ken.
Reviewed By Play N Hoky - Ewa Beach, Hawaii | Traveled to
No worries, just enjoyed myself.
✓ I would recommend this agent to my family and friends.
27 of 56 people found this review helpful. Was this review helpful to you?YES|NO
50th Wedding Anniversary Cruises
Reviewed By Phil - Honolulu | Traveled to
A friend recommended Ken as a knowledgeable and helpful agent when we were planning some European cruises for our fiftieth anniversary. We had previously cruised with NCL and like their "style", so we asked Ken if he could help us save air and land-based hotel fares by keeping us afloat. He did, and we enjoyed FIVE back-to-back cruises in the Eatern Mediterranean and the Holy Land. And, he arranged so we never changed cabins between cruises, unlike some fellow cruisers! The itineraries were varied and we had MANY shore excursions to choose from, so there was always something new and interesting for us to see and do. Ken routed us comfortably going and coming and we have made him "our" travel agent for several more trips....
✓ I would recommend this agent to my family and friends.
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Ken Kimi truly has "A Touch above Travel"
Reviewed By gr8flsha - Hawaii | Traveled to
It is an honor and pleasure to let everyone know how impressed we are with the performance of Ken Kimi with "A Touch above travel" in the last three to four inquiries and completion of arrangements he fulfilled in our behalf. We are very satisfied with his professionalism and the optional itinerary he customizes each time we've called on him. His timeliness, friendliness and sincerity to meet our objectives are outstanding. We especially enjoy "not having to worry" as he being an experienced "world renowned traveler" is able to recommend what would be in our better interest. Ken will give extra time and even find savings available at any given time. He reminds us of areas concerning insurance options. We appreciate his production time and target date, sincerity and dedication. It is evident that he loves his job. Whenever someone is planning a trip, I brag and promote his services as my "travel agent." I tell him where I want to go and what I'd like to see and he does the rest." Ken is flexible and considerate in his planning as if I were a real member of his family. KEN KIMI truly has "A TOUCH ABOVE TRAVEL."
✓ I would recommend this agent to my family and friends.
25 of 55 people found this review helpful. Was this review helpful to you?YES|NO
Austrailia Cruise and land visit
Reviewed By Dave - Kailua, Hawaii | Traveled to
We knew that there would be many moving parts to our trip. Ken was able to deal with all of the details in a timely and professional manner. He made our tip worry free!! ... the only way to really enjoy a vacation.
✓ I would recommend this agent to my family and friends.
23 of 52 people found this review helpful. Was this review helpful to you?YES|NO
Coordination Expert
Reviewed By Kimo - Hawaii | Traveled to
I had a multi location trip where I was stopping in three locations and in one, I was dropping off my son for a field trip so it required separate itineraries and a last minute change of one of the locations. Ken was able to get me flights that did not require early mornings or late evenings, saved me a boat load of money, and gave me tips for getting a great seats during my trip. Highly recommend.
✓ I would recommend this agent to my family and friends.
20 of 48 people found this review helpful. Was this review helpful to you?YES|NO
Complex Travel Itineraries
Reviewed By Deby - Honolulu, HI | Traveled to
Ken has booked our family’s travels to the West Coast, East Coast, Japan and Europe over the past five years and he’s been my go-to travel guru! With his extensive travel experience, he has researched and recommended the best flights and hotels within our wish list. He’s responsive and makes himself available to ensure our trip goes as planned (even when he himself is traveling). We truly appreciate his friendship and valuable expertise!
✓ I would recommend this agent to my family and friends.
27 of 63 people found this review helpful. Was this review helpful to you?YES|NO
he can handle your trip's needs
Reviewed By james - maui hawaii | Traveled to
i use ken for booking my travel . i normally do several cities , hotels , flights, trains and hotels on my trips . he is able to coordinate them all together without any mishaps yet . i have used ken's services for many trips . i do book extreme high end trips and i go budget sometimes and ken does both equally well . my favorite quality of his is his itineraries . the hard copy with every pertinent detail on it is extremely helpful . addresses , confirmation numbers , directions of procedures of the country or business you are dealing with . i have it on my phone also but battery or reception is not a concern with the hard copy .
✓ I would recommend this agent to my family and friends.
23 of 56 people found this review helpful. Was this review helpful to you?YES|NO
Absolutely the best
Reviewed By Bob - Redwood City, CA | Traveled to
With nearly 15 different trips booked with Ken, he has made travel planning painless. We look forward to working with him when we have upcoming travel plans. Starting from the initial contact to locking down the details, he researches and gets back to us quickly often with alternatives we had not considered.
This is what makes working with him special, the alternatives. He just knows his business in ways we could never approach. His personal attention makes us feel very comfortable. From notifications on air carrier changes to special deals he finds, you just cannot get this type of service by booking your own plans on the internet.
✓ I would recommend this agent to my family and friends.
26 of 62 people found this review helpful. Was this review helpful to you?YES|NO
Ken provides me with travel confidence
Reviewed By aMAYzing - Sydney and New Zealand | Traveled to
Ken is my go to person for all travel information. His communication is efficient and timely. He has always gone out of his way to provide a safe and easy travel experience for me and my parents.
Ken Rocks!!
✓ I would recommend this agent to my family and friends.
21 of 53 people found this review helpful. Was this review helpful to you?YES|NO