The best travel support we ever experienced!
Reviewed By P & R - Carleton Place, Ontario | Traveled to Kauai Island | Hawaii | USA
From the early planning stages, through to finalization of all our travel plans, we received outstanding support from Bruce Holt. When we had to cut our vacation short due to extreme weather and health issues, Bruce demonstrated his professionalism and stepped in, going above and beyond the call of duty, coordinating every aspect of our unexpected return journey home. Bruce went as far as contacting us every day to ensure we made it all the way home safely. Thanks again, Bruce!
Bruce Holt responded
"It was indeed an honour to work with Pat & Rick to plan out their trip, to book all the various components and then unfortunately to get them home from Hawaii within days of their arrival.
They were great to work with and I hope I get a chance to work with them again."
✓ I would recommend this agent to my family and friends.
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Group booking for athletes
Reviewed By FC - Ottawa | Traveled to Netherlands | Europe
Bruce was very responsive to queries about flight booking for a group of athletes. He was very proactive in getting clarifications of our needs, and quickly provided options and recommendations. Overall very pleasant and cooperative. Highly recommended.
Bruce Holt responded
"It was a pleasure dealing with you and your request. Time was of the essence, as your departure date was just over a month away. I am glad I could be of assistance with your request."
✓ I would recommend this agent to my family and friends.
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Family trip!
Reviewed By JR123 - Kanata | Traveled to Amsterdam | Netherlands | Europe
Bruce was very helpful planning our family trip. From booking the tickets, parking and plenty of information on things to do in Amsterdam. I would definitely call him to book our next trip! Thank you
Bruce Holt responded
"It was my pleasure assisting your family on their trip to Amsterdam. You did almost the same itinerary I did last year, and I remembered what worked and what did not. Love Amsterdam"
✓ I would recommend this agent to my family and friends.
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Great trip to the Netherlands
Reviewed By Netherlands2025 - Stittsville | Traveled to Netherlands | Europe
Bruce was absolutely amazing in putting together the travel plan and itinerary for our family trip. Our trip had a few moving parts such as people coming in from different locations and one member staying an additional week. Email reminders during key moments were extremely helpful.
Would highly recommend Bruce's services!
Bruce Holt responded
"Evening Jason,
Thank you so much for the review.
It was a pleasure dealing with you and your family through all the complexities of your trip.
Look forward to working with you in the future.
Cheers
Bruce"
✓ I would recommend this agent to my family and friends.
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UK trip
Reviewed By Backpacker98 - Ottawa | Traveled to England | Europe
I have family in the UK, so I was very excited to visit and explore England. The accomodations were good, and one hotel room had a direct view of Big Ben! I can't wait to go back someday.
Bruce Holt responded
"I was happy to help you experience England, there is so much to see and explore.
I look forward to helping you experience more of Jolly Old England."
✓ I would recommend this agent to my family and friends.
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Princess Cruise
Reviewed By Ryder S - Toronto | Traveled to Trans-Atlantic | Other
I had a great time travelling on the Sky Princess - even with a few days of rough weather, the journey was unforgettable.
Bruce Holt responded
"I am glad you enjoyed the Sky Princess, she is very highly rated by fellow travellers. You were on the most southern transatlantic route used by cruise ships, and missed out on some terrible weather by ships that were a little north of your track. It is always difficult to anticipate what weather you could encounter.
Look forward to booking another cruise with you down the road."
✓ I would recommend this agent to my family and friends.
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Fun in the sun
Reviewed By Leland - Ottawa | Traveled to Fort Lauderdale | Florida | USA
This quick trip to Florida was just what my family and I needed. Everything went smoothly, and I would be happy to book again.
Bruce Holt responded
"It was a pleasure working with you to set up a quick trip to the sunshine state.
Look forward to working with you again"
✓ I would recommend this agent to my family and friends.
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UK Adventure
Reviewed By NanC - Ottawa, Ontario | Traveled to London | England | Europe
Bruce planned all of our trip details for each leg of our trip which included when to use Uber, take the train, flights, hotel bookings and tour tickets. We went from Southampton to London (stayed a few days) to Manchester (stayed a few days), enjoying sights along the way.
Bruce Holt responded
"It was a real joy working with you to see some of the UK, as that was the first time you were able to experience where your Dad was from. Think we used every mode of transportation there to get you around.
Look forward to working with you again"
✓ I would recommend this agent to my family and friends.
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Sky Princess Transatlantic Cruise
Reviewed By NanC - Ottawa, Ontario | Traveled to Trans-Atlantic | Other
The choice of cruise line and itinerary made for a wonderful trip. Bruce thought of all details and arranged for WIFI, stateroom selection, etc.
Bruce Holt responded
"Princess is a wonderful line, I am so glad you enjoyed it. I thought you might like the mini-suite with the extra room and closet space.
Look forward to working with you to book your next adventure."
✓ I would recommend this agent to my family and friends.
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Fort Lauderdale
Reviewed By NancyE - Ottawa, Ontario | Traveled to Fort Lauderdale | Florida | USA
Bruce was conscientious in planning our trip to Fort Lauderdale, arranging for a drive to the airport, flights and a hotel booking. His input was invaluable and the suggestions worked out well.
Bruce Holt responded
"I am glad everything worked out so well, especially in today's strained climate between Canada and the US.
Looking forward to working with you again."
✓ I would recommend this agent to my family and friends.
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A great trip on short notice
Reviewed By Stu - Ottawa, Ontario | Traveled to Toronto | Ontario | Canada
I was looking for a short trip to visit some friends before the end of the month, and Bruce easily found a train ticket and hotel stay within my budget and time-frame.
Bruce Holt responded
"It was a real pleasure working with Stu, and working with VIA Rail and the Royal York. He was able to recommend some great restaurants, that I can certainly use for other clients travelling to Toronto."
✓ I would recommend this agent to my family and friends.
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Upcoming UK trip
Reviewed By AndiC - Londong | Traveled to London | England | Europe
Bruce was super helpful in getting us the best price AND informing us about the new UK ETA application.
Bruce Holt responded
"It was great working with Andi. He gave me enough flexibility to allow me to come up with 3 options, one to LHR, one to LGW and a direct flight to LHR"
✓ I would recommend this agent to my family and friends.
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Wonderful Trip Planner
Reviewed By Annika - Ottawa, ON | Traveled to Caribbean Sea | At Sea | At Sea
I found Bruce through a referral and he worked tirelessly to provide me with a very detailed cruise itinerary for my birthday, which included all the ports I was hoping to visit, and pre-cruise hotel that offered lots to do before boarding. He also suggested excursions that were perfect for my husband and I. Although a last-minute situation did not permit me to travel, I'm extremely grateful to Bruce for the service provided. My husband and I still intend to go forward with this very itinerary as soon as we're able to, and we'll be going through none other than Heart of Oak agency.
Bruce Holt responded
"I truly enjoyed working with this couple. The interaction between us allowed me to get creative and come up with some amazing options.
I look forward to working with them again."
✓ I would recommend this agent to my family and friends.
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Great at solving problems
Reviewed By cjankowski - Fort Vermilion, Alberta | Traveled to Santa Cruz | Bolivia | South America
Bruce was tasked with a difficult task of finding flights from Canada to South America for a family of 13. He asked lots of questions and was able to provide different solutions.
Bruce Holt responded
"This was a very interesting challenge. Finding which airlines flew into Santa Cruz, Bolivia, then trying to find the best price for a family of 13 (4 adults and 9 kids, although some airlines consider 12+ to be adults, so 6 and 7) Most airline groups top off at 9. I was glad I was able to give her three options, even though they were all over her budget.
Client was excellent, gave me very precise criteria and was willing to listen to other options."
✓ I would recommend this agent to my family and friends.
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All inclusive vacation
Reviewed By Abarron - Ottawa | Traveled to Dominican Republic | Caribbean
Bruce is incredibly professional and friendly. He took our idea for a trip down south and worked tirelessly to find a vacation that would fit within our budget, family and time constraints. He has been very responsive to our requests and any questions that came up along the way. I also very much appreciated him giving his input from his past experience travelling.
We will definitely be using Bruce's services again!
Bruce Holt responded
"Ali and Josh are excellent clients, they knew what they wanted and were flexible to any suggestions I made to give them possible options when the availability of resorts decreased.
Travelling with an infant is a unique and challenging experience, especially dealing with very early and late flight times.
I look forward to working with them again."
✓ I would recommend this agent to my family and friends.
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Once in a Lifetime
Reviewed By Elaine - O | Traveled to United Kingdom | Europe
Mr. Holt was professional and conscientious and coordinated all aspects of a trip that included flights, hotel stays, a cruise and a car rental.
He exercised attention to details and good communication skill. He was friendly and caring.
Bruce Holt responded
"It was a pleasure working with you on this multi-facetted trip. I am glad everything worked out so well, and the weather co-operated on the road trip. I look forward to assisting you again on your next adventure."
✓ I would recommend this agent to my family and friends.
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Communication was excellent
Reviewed By Henri - Ottawa, ont | Traveled to Memphis | Tennessee | USA
Our conversations were excellent.
Your communication is excellent and your concern and helpfulness is beyond the call of duty
Bruce Holt responded
"Henri was excellent to deal with. He gave me everything that I needed to come up with several options for his bus trip to visit Memphis and Nashville. Unfortunately the time of one of the trips conflicted with his plans to down size from a Condo to a house. We will pick up where we left off when the dust settles from his move."
✓ I would recommend this agent to my family and friends.
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