Kassandra O'Connell, Travel Agent in Franklin, MA

Kassandra O'Connell

Franklin, MA Travel Agent

Kassandra O'Connell

Franklin, MA · 2 Years of Experience

Enchanted Memories Travel LLC., a Travel Leaders Network Affiliate Agency
5.0
(6)
100% Recommended
What can we say about Kassandra??? Except that we LOVE HER and cannot imagine booking a trip without her expertise and knowledge! Seriously, she is amazing.... Read More >
About
My Travel Specialties
Reviews
Certificates & Awards
My Places

Areas of expertise

Destinations:

Walt Disney World, New York City, Maryland, Disneyland, Universal Orlando

Interests:

Cruises, Disney Vacations, Culinary & Foodie, Food & Wine, Theme Parks

Suppliers:

Disney, Princess Cruises®, Disney Cruise Line, Norwegian Cruise Line, Royal Caribbean

About Me

Specializing in Cruising and Theme Parks

I am a cruise and theme park expert. Disneyland, Disney World, Universal, Busch Gardens, and Six Flags are my go to for Thrill Rides. Cruising with Carnival, Viking, Royal Caribbean, NCL, Princess and others.

My Travel Specialties

A Cruising Expert

A Cruising Expert
I love cruising and being on the ocean. Besides Disney World, cruising is one of my favorite types of vacations. I discovered my love for the Caribbean because my first time there was via Carnival Cruise Line. New England and Canada voyages are my favorite Autumn voyages because the leaves changi...Read More ▶

Cruise To A Memorable Vacation

Cruise To A Memorable Vacation
Experienced travel agent and avid traveler with a focus on creating memorable vacations. Certified in cruising, Disney World, Disneyland, and Universal, I pride myself on my attention to detail and organizational abilities. I have successfully planned various road trips, cruises, and Disney excur...Read More ▶

REVIEWS

Rating: 5.0
6 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 6 reviews

The Absolute BEST!!
Reviewed By Kym E. - White Marsh, MD | Traveled to Bermuda | Caribbean
What can we say about Kassandra??? Except that we LOVE HER and cannot imagine booking a trip without her expertise and knowledge! Seriously, she is amazing. There is no way we could have done this last cruise without her as we ran into a ton of problems (albeit minor) that she jumped right on with zero hesitation. There was no issue too small that she didn't address for us and got resolved with Virgin Voyages. Thanks to her, our MerMaiden on Brilliant Lady was....well....BRILLIANT! We will NEVER work with ANYONE other than Kassandra!!!
Kassandra O'Connell responded
"I am so happy you had a "brilliant" voyage. Especially for your first out of NYC! Glad to keep helping you on all your future voyages. "
I would recommend this agent to my family and friends.
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Amazing Birthday Trip
Reviewed By Caitlin - Buchanan, NY | Traveled to Montego Bay | Jamaica | Caribbean
Was looking to plan an amazing 40th birthday all inclusive trip for myself. Had originally looked at some packages online but remembered Kassie did travel planning as well. She put together some amazing offers for me and I was able to get a much better deal through her than I found online. She answered all my questions and followed up with me before, during, and after my trip. It was a trip of lifetime and I am so glad I had her assistance. Thank you, Kassie!??
Kassandra O'Connell responded
"You are very welcome! I am so glad to have been able to help you with your Birthday Vacation. I cannot wait to help you plan your next trip. "
I would recommend this agent to my family and friends.
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Absolutely Awesome!
Reviewed By Lucas - MD | Traveled to Bermuda | Caribbean
Kassandra has done so much to assist us in our vacations. Most recently, we completed a cruise on Virgin Voyages latest ship the Brilliant Lady. As part of setting that up I had put in the wrong email and this generated a different account in their system. This created a conundrum where one would need to log out and back in with different accounts to see future voyages. After explaining to Kassandra, she was able to work out the calls to Virgin Voyages Sailor Services to get the different emails merged to a single identity. The ship was to sail out of NYC and this was our first time traveling there for a cruise. Kassandra came through with helpful recommendations on how best to get there for time, along with options to cut down on toll costs. She also gave us tips on where to be on the ship during the Sail Away event as the it leaves port so that we could get some great photos of the iconic Statue of Liberty! We have a few more cruises planned in the future, and Kassandra has been instrumental in the planning efforts for them as well. One of the cruises we had planned was cancelled by the cruise line, and Kassandra ran it to ground to not only get us re-booked on another cruise of a lifetime, but also some perks added for the inconvenience. Another cruise she was able to work out the details of upgrading our cabin. We've got great confidence in Kassandra's abilities as our travel agent and looking forward to many more cruises and vacations!
Kassandra O'Connell responded
"I will always make sure to make it happen for you. No amount of time on the phone is enough until I know you will be satisfied and I will be as well. I don't tend to take "no" for an answer when it comes to myself let alone my clients. You both are extremely important to me. Cause if you are not happy I am not happy. I loved all the photos you have taken on your last voyage that I cannot wait to see the next photos. "
I would recommend this agent to my family and friends.
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The most amazing trip!
Reviewed By Kat - New Tripoli Pa | Traveled to Walt Disney World | Florida | USA
Kassandra was so helpful and accessible the whole way through. A trip to Disney world with 10 people can be a daunting endeavor. Kassandra made it seamless, helped us book everything including lodging, transportation and dining. She was always transparent and knowledgeable. Whenever we had a question or concern, she was quickly figuring out the answer and resolving the issue! We plan on asking her to help with our figure Disney trips!
Kassandra O'Connell responded
"Thank you! I am so happy I was able to help you and your family have the most magical time at Disney World this year. I cannot wait to help with your next big adventure. "
I would recommend this agent to my family and friends.
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She’s simply the BEST in this business!!!
Reviewed By Kym E - Baltimore MD | Traveled to Grand Turk | Turks and Caicos Islands | Caribbean
You will never go wrong entrusting your vacation in Kassandra’s extremely capable hands!!!! She is absolutely phenomenal and consistently goes above and beyond in providing personal and outstanding service! She has already guided myself and two others through our first cruise on a new to us cruise line and thanks to her, our experience was absolutely amazing! So much so that not one, not two, but THREE deposits were placed on future cruises, ALL with the same cruise line and all being handled by Kassandra. I’ve referred her to countless people and will continue to do so. You will NOT EVER have another agent who works harder for you!!!!
Kassandra O'Connell responded
"Thank you so very much. It was a pleasure, and still is a pleasure, to assist you in all your cruising needs! I cannot wait to continue planning with you. "
I would recommend this agent to my family and friends.
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Certifications & Awards

Celebrity Learning Certification
Celebrity Learning Certification
Holland America Line Academy Specialist
Holland America Line Academy Specialist
MSC Masters
MSC Masters
NCL University - Associate Degree
NCL University - Associate Degree
NCL University - Bachelor's Degree
NCL University - Bachelor's Degree
NCL University - Master's Degree
NCL University - Master's Degree
NCL University - PHD Degree
NCL University - PHD Degree
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Bachelor of Adventure
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure
Seabourn Academy Graduate
Seabourn Academy Graduate
Seacademy - Gold Certification
Seacademy - Gold Certification
Seacademy - Scarlet Certification
Seacademy - Scarlet Certification
Seacademy - Silver Certification
Seacademy - Silver Certification
Seacademy - Violet Certification
Seacademy - Violet Certification

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
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