Viking River, Ocean & Expedition Cruise Expert

Perfect! Jeannie is very helpful. We have used her twice now and I will not book any vacations now without her help. She saves us time and alot of money!

Very thorough and quick to respond. When I have issues during travel she is quick to get them rectified, I giver her the type of vacation I want depending on family members going and she works hard to accommodate

Jeannie goes above an beyond anyone’s expectations. Her knowledge and expertise make you know everything is under control

Jeannie always answers correspondence very quickly. We have been very pleased with the cruises that she has booked for us.

Jeannie is exceptionally knowledgeable and I believe never is away from her email. She is always extremely prompt.

My wife and I have used Jeannie on our last three cruises and she has just put another one together for us again. She ahs always done an outstanding job for us and we will always use her, my son and daughter-in law have used her for their past two cruises and will go back to her again she is just outstanding.

Every cruise that Jeannie has advised and assisted us on has been very nice!!

Best Travel Professional we have ever worked with! We previously used a travel agent and moved to doing our own planning after she left the industry. We are retired and had multiple bookings on a variety of cruise lines that were canceled as a result of the Pandemic. We realized we needed help navigating the changing landscape and fortunately for us we found Jeannie! She has been exceptional. We moved multiple bookings to Jeannie and she worked magic in getting us rescheduled, in many cases getting us upgrades and reduced fares, as well as pointing out and securing reservations for much better cabin locations. She always keeps us well informed and continuously looks out for our best interests. We couldn't be more pleased with Jeannie and her stellar service. She is a true professional and we will be her customers for life! We most enthusiastically recommend Jeannie!

She is always on top of her game, explains everything thoroughly and if we encounter issues she goes above and beyond to make it right, you won’t find a better attentive person to handle your needs

Jeannie takes care of all of the details. She gets the best deals, discounts, upgrades and such. So I can have stress free travel.

I would to express my appreciation and give a deserved recognition to Jeannie Lipphard for her years of providing me with excellent service. She is extremely attentive and responsive to my travel needs. Always available via email or calls and follows up in a very timely manner. In addition she always takes an extra minute or 2 to make sure she's getting the best rate available for me.

Jeannie always offers excellent service and goes over and above to make sure every detail of our trip is taken care of so we have nothing to worry about except having a good time! She has found us many good deals and keeps us up to date on what is available on a regular basis. Love working with Jeannie!

Jeannie was very helpful in booking a cruise. She provided all of the required information and made suggestions for excursions, dining options and trip insurance. There were no surprises as a result of her support in the planing process.

Jeannie was recommended to my husband and I by my sisters and it's easy to see why. Jeannie's attention to details and follow-up communications made our vacation cruise seamless.

Her professional attention to details, prompt answers to questions, and great deals on vacations have helped us with 3 fantastic trips over the years.

Jeannie has been my travel agent for over seven years. I would not stray to another company or even begin to fathom the thought of using somebody else. Jeannie is highly reliable accurate and most of all informative. Changes, concerns any and all questions are answered most promptly.

Jeannie is very attentive to small details, works and responds very efficiently, and is very knowledgeable about her work.

Our cruise agent, Jeannie as been excellent since day one.
She has been very thorough obtaining the best possible accommodations for all our previous trips. She has always been quick to respond to our needs and has found extra "perks" for us as well. The most important thing is, we can trust her to find what we want and make it happen. Thank you, Jeannie for all that you do!

I have been using Jeannie for over 10 years and she always finds getaways that are fun and a great value.

Excellent customer service. Our cruise was canceled due to the Covid 19, Jeannie handled everything to confirm we received our full FCC. She even offered to speak with my husband so he would be so nervous about taking a future cruise. We have already booked another cruise with Jeannie for November 2020, whereas Jeannie sat on the phone with Royal for over an hour making last minute changes and getting us upgraded to a balcony suite. I have worked with several travel agents for past trips and I can only say I truly appreciate Jeannie professionalism and her desire to make her clients happy. THANK YOU JEANNIE

Very through, answered any questions we had, plus offered valuable suggestions

Great to work with. Takes all the hassle of planning and booking a trip out of your hands!

Jeannie has booked two trip of a lifetime cruises for us! She is prompt answering all of our questions and was very knowledgeable about our destinations. We got both cruises cheaper than we would if we booked ourselves and with her help we didn’t have to worry about all the details.

Jeannie always looks out for her customers right through the trip. Definitely does NOT book you then forget you. She has often advocated for us with the travel provider to improve our room, connections, or flights; all on her own without our request. She just wants the best possible for her customers. Also provides great insight on excursion possibilities.

Our experiences have all been great, she was thorough in her travel arrangements and did her best to obtain accommodations that suited our needs. On one of our Viking River cruises, on the Rhine river from Switzerland to Amsterdam, I told Jeannie that we did not want to go north up the Rhine, we would prefer to go down the Rhine. She said: No, you do not want to go that way, the Rhine originates in Switzerland and flows down to Amsterdam, where it empties into the North Sea. You don't want to be going against the current, the engines would need to operate at higher RPM and their would be more noise.

Jeannie always works hard to find us the best deals! Because of her extensive travel she is so knowledgeable about the travel packages she sells and is always willing to give us info on the different countries we are considering visiting. Highly recommend!!

Completely overwhelmed with how smooth the travel and accommodations were. Jeannie was so detailed with every step of the way and very responsive to our questions. Will definitely be using her services again and recommending her to everyone!

Jeannie is very responsive and matches the trip to what is requested, utilizing her knowledge. Only person I use.

I was on an around the world voyage doing a Semester at Sea when the covid-19 virus hit. Jeannie had made my original flight home reservation from Amsterdam, and then had to deal with several changes as dates and locations changed. The voyage was cancelled in South Africa and within 5 days there were three changes to make. I had VERY limited internet access so I depended on Jeannie and she was there at every turn of events. And, she handled all the refunds and other issues as well. It was a stressful time and I was thankful to be able to count on Jeannie. She's the best!

Jeannie was recommended to me by a friend who has used her for several trips in the past. We were scheduled to go on a Viking Long boat cruise in April, which was cancelled due to the Covid-19. Jeannie is handling everything for us regarding credits from the cancelled trip, including the airline credit to go towards a future trip. Jeannie set up our trip to the Netherlands and handle everything expertly and very professionally. She gave us tips on side trips, how and what to pack and walked us through many questions we had due to not traveling for several years. We were so looking forward to this trip, everything was in place, we we comfortable and confident with our plans and and ready to go until Covid-19. Because we are planning a trip in May 2021 with these friends on a Viking Cruise Ship, Jeannie is seeing that our credit from the cancelled trip is applied to the 2021 trip. We can't be happier with Jeannie and highly recommend her to help you on future trips in the future.

Gets the best deals

I was a first time cruiser and Jeannie was wonderful. Very personalized experience and responsive!

We have use JEANNIE for four trips in the past few years and we can’t not say enough about her handling of all our trips and there will become a time in the future . At one time we had to cancel one of our trips do to medical reasons and we call her and she immediately took care of all the paper work to see that we recovered our money back which we did.

Have been booking all cruises with Jeannie for the past 15 years. Always helpful and gets you the best deal possible. Nice rooms and added credit when offered.

Jeannie was very quick to respond to our request for pricing on a cruise vacation and saved us alot of money. She has also been quick to respond to any questions we may have.

While trip is booked,have not gone yet.
So far,experience has been great. Any questions,several a day at times,were answered AND very quickly!

Jeannie has been great from the start to finish in arranging cruises for two friends--one on the west coast and one on the east coast. We appreciate that she keeps us both in the loop and responds quickly to our questions. Jeannie makes it easy to take a cruise.

It has been great, any question I have had she was either to answer it or fine a answer .

Very organized, staying 'on top' of everything, made the planning a breeze. Really listened to what we wanted and found the best rates and the most amenities.

I cannot say enough good things about Jeanie. She is the most knowledgeable agent, gives great advice, and responds in such a timely matter. Every trip we have taken has been more enjoyable because of Jeannie.

We wanted to plan our first River Cruise but all the information online was so confusing that we decided to turn to a travel agent for help. I found Jeannie and began a correspondence with her. By asking us the right questions regarding our preferences and giving us advice we couldn’t have found elsewhere, Jeannie planned a trip and coordinated the cruise, airfare, and a pre-cruise hotel that were all first class. It was a wonderful experience working with her and we will surely seek her out the next time we decide to travel to an unfamiliar destination.

Jeannie is dedicated and willing to do whatever you need to make your planning easy. When our final destination was changed due to a hurricane, I text Jeannie and within an hour she had flights, transfers, and credits issued for 4 of us from our new location. She made it as easy for me as a text message to her and she got it done. She takes all my stress away and every trip planned by her has been the best vacation ever. She explains everything clearly and because I have her planning everything, I'm confident that no matter what happens during my vacation, it will be stress free for me. Shes been planning my vacations for 6 years now and I've never had a problem with any of my plans. Except the hurricane and she rectified my new destination with ease. I will never have another vacation planner. Jeannie is the greatest!!

Our first cruise and Jeannie recommended a cruise that perfectly fit our needs, She was extremely helpful and knowledgeable. Arranged all aspects of our trip. She was extremely knowledgable and responsive.

Always has the best price and keeps me up to date on my trips.

Jeannie is great to work with. She finds the best deals for my cruises and the best rooms as well. She recommends excursions that are awesome deals. The best thing is Jeannie is quick to respond to my email.I t is a pleasure working out my travels plans with her. I highly recommend Jeannie.

Jeannie works hard to get good deals and resolve issues.

I've had the pleasure of working with Jeanne since the fall of 2010. Every trip she has planned for us has been wonderful. She's very responsive to any questions or concerns you may have. She also has been very helpful in making suggestions for excursions.

We've worked with Jeannie for a number of years now and the people who recommended her to us still use her as well. She has been a good partner in planning our travel on land and sea. Numerous times, we've asked for recommendations and she has unfailingly given excellent advice. We trust her implicitly. We normally have her book trips one or two years ahead for us, e.g., we have three booked for 2018 including Newfoundland. We appreciate that she works closely with us, responds to all our communications promptly. If we notice a change in schedule, price, etc. of an already booked trip and ask her about it, Jeannie researches to see how it affects us or if we can take advantage of it. We are extremely happy that she was recommended to us and we have recommended her to friends and family who are now on board. She's helped us travel the Mediterranean, Australia and New Zealand, Iceland, the Caribbean, Alaska, and Canada.

Excellent communication, attention to detail, great availability and response time

Jeanne is superb when it comes to organizing and assisting with the smallest details of our trip. She maintains contact with us and is very prompt in her communication. When there was a hiccup to our plans, Jeanne was able to offer several options and helped us negotiate the changes. I would never try to arrange this on my own, she is very professional and personable.

Cannot say enough as to how great Jeannie is to work with. She always looks out for the best for her clients.

Jeannie was recommended to us and has been our travel agent ever since. She has booked many a cruise for us, land tours, provided guidance on best service as well as good deals and has always been responsive to our questions and needs.

We've booked several trips with Jeannie, and have found her knowledge, experience, and customer service to be second to none. She went above and beyond to assist when we had an issue (tested positive for COVID just before a cruise), while she was traveling herself! I trust her completely to take care of our travels.

My husband sought to find the best travel agent on line and succeeded! We needed guidance and Jeannie came through. Every suggestion she made was spot on, and made our travel easier. Jeannie took care of all the details, all the flights and transfers. She also answered every question we had, even the silly ones.

We weren’t sure we needed to use a travel agent, but Jeannie really helped out with booking our cruise, getting us the best flight and offering tips regarding the cruise and travel in general. We will certainly use her in the future.

Jeannie is fantastic. Helpful and always available for your questions and concerns.

Jeannie Lipphard has been absolutely wonderful to work with! She organizes the best trips, and with the best prices! We have been to multiple locations booked through Jeannie! She finds the best rooms and the best excursion suggestions as well.

This is my first time working with a travel agent. I found Jeannie to very knowledgeable, easy to work with, and she helped plan exactly what I wanted, with good suggestions and quick response. While we haven't yet taken this trip, I feel confident that Jeannie's professionalism and experience will make our trip perfect. I would definitely recommend her, and will use her services again in the future.

Jeannie has been fantastic to work with over the years. We have booked five cruises with her over the years through three different cruise lines and have been completely satisfied every time. She takes the time match the itinerary and ports of call we want with the best cruise available. Jeannie also provides alternatives for better values on excursions at every port of call. Her recommendations are spot on and she really takes the time to know her clients which helps find the right fit for us. She is always willing to help with any issues that come up with either the cruise line or an excursion. A true professional who really cares about her clients.

This past summer (2019) was my first time trying to arrange a cruise: Jeannie was wonderful! I planned to travel by myself and I've never done that. she answered all my questions (with total patience), both on the phone and through email. I always felt like someone was in my corner. I am considering another cruise and will be consulting her about that and asking her to, once again, be my travel arranger and guide.

Jeannie goes above and beyond to give you the best experience in your travel needs.

Jeannie provides information on a variety of trips, is accurate with details, books trips very timely with your request, keeps you informed, follows-up promises & details.

Absolutely amazing!

Our family has enjoyed working with Jeannie on multiple vacations. She manages every detail and makes sure the experience exceeds our expectations. I highly recommend engaging her for your vacation needs.

Such an easy and enjoyable time planning this trip to the DR. The outcome, a great time with my with at a great destination!

Jeannie provides top service. Quick to respond to questions, provides several options for your trip, has inside knowledge of best rooms to stay for unobstructed views. She is fun to be with, cares about your experience through the whole process. Provides great communication throughout the process of booking your trip and during your trip. Highly recommend Jeannie for your travel plans.

5 stars start to finish

I traveled with Jeannie and a small group March 2025 to South Africa and it was PERFECTION!!! Every detail, the accommodations, flights, itinerary, everything! I have known her personally and have used her services for over 20 years and have had nothing but flawless and wonderful experiences. I currently have 4 cruises booked through her! Trust and professionalism come with years of experience and knowledge. She has it!

Jeannie has booked nearly 10 different cruises for our family and friends. These trips were anywhere from 1 to 8 cabins and each of them went flawlessly! She has a great attention to detail as well as makes excellent recommendations on any aspect of your travel needs.

Jeannie has helped us plan many vacations over the years, some were surprises for our kids and others were just getaways with friends. She is always helpful, informative about the cruises and trips and very knowledgeable about the many options available. Very nice to work with and always available for questions or concerns.

Very professional and accommodating. Very prompt in answering all our questions. Kept us updated with our latest travel documents as they came available.

Finds good deals
Replies to questions promptly
Gets us upgrades when available

Jeannie has provided professional, thorough, and friendly assistance with our travel plans. Everything has always gone smoothly on all of the trips she has planned for us.

Jeannie is more than just a travel agent. She is friendly, very knowledgeable and works with her clients to make sure they get the best deals and amenities. She genuinely cares that you have a great experience.

Very prompt in response and very thorough. She listened to what we wanted to see and put together options and pricing and then booked the trip of my dreams!

Highly professional. Always available to answer questions. Provides prompt service.

Very friendly and helpful. When our cruise got canceled in 2020 she made sure we got our money back in a timely manner while 2 other couples ventured out on their own took over 2 months to get their refund. A relative decided to go with another travel agent on a Hawaiian cruise this year I decided to check with Jeannie and she gave me a much deal sabing about $400 a person. Most recently trying to book a Mediterranean ctuise in 2024 I pick a month and she that wasn't a good time to go because of the heat and crowd so I switch another month.

Jeannie has made any trip scheduled through her painless and care free. Jeannie has coordinated two river cruises through France for us as well as one to an ocean cruise to Bermuda. We are currently working with her on 3 cruises in 2022, to include a World Cruise. Because of the high quality service that we personally enjoy in working with Jeannie I recommended her to coordinate a reunion cruise for the Navy Nurse Corps Association for 2022. The reunion committee felt that Jeannie provided an impressive presentation and continues to be responsive to this large group.
My most memorable experience with Jeannie at the helm was when my husband and I had a very sudden change of plans for Christmas and needed to come up with a cruise that would get us to Budapest by the day after.....we contacted Jeannie in late November for a December trip....and she made it happen, truly exceeding expectations with a Christmas Market cruise that we will never forget.

Jeannie has been our travel agent for the last six years and we have never looked back. She is always available when we need travel advice, manages our travel plans efficiently and in a friendly manner. She was amazing with the changes we have had to make to our bookings because of Covid.

She is on top of any changes when you need them. I have booked many trips through her and loved them all!

Quick on response to questions regarding all the many trips she has booked for us over the years.

Jeannie is super quick to respond to inquiries about new trips or existing reservations! Easy to understand itineraries! Saved us LOTS of money on our vacations!$$$

Jean is the best; gets the best deals for her clients, and cares about them and their requests.

Jeannie has been a terrific travel agent for us. She has always been efficient, easy to work with, dependable, detailed and honest from the initial planning stages to the final outcome of an adventure. We have been with her since 2008 when we booked a circumnavigation cruise around South America. She has taken care of many other cruises and tours for us since then, including a Regent World Cruise. We have confidently recommended her to our family and many friends. Jeannie is a Super Agent!

We were first time cruisers and Jeannie was patient and offered good tips and advice

We have relied on Jeannie for many years to plan our trips and cruises.
She has never disappointed. Jeannie is very knowledgeable about all types of travel. She always strives to plan a vacation that incorporates our likes and dislikes while delivering the best pricing. She is very customer focused and timely with her actions and responses to our questions. She always offers extra advice and tips to make our vacation even better. We have recommended Jeannie to several of our friends over the years.

Amazing communication. Ask Jeannie anything and she knows what would be good and not so good ideas. She knows given the availability where to go on the ship and she does what she can to make every person comfortable in their booking experience.

I've worked with Jeannie to book take several cruises over the years. She is always helpful with suggestions, quick to respond, and puts together excellent itineraries.

Great Trip, no issues. The trip was perfect and Jeannie worked out all the details in advance. Loved cruising from Baltimore

Completely satisfied working with Jeannie! Very detailed, and responsive. Given this was our first trip in over 38 years, she made it painless.

Jeannie took great care of our needs and desires. First cruise was successful. Just booked another one with her for next summer.

Jeannie has always found us exactly what we are looking for and our most recent trip was just the break we needed from the daily grind!

All ways gets us great deal

She saved us a lot of money on our trips! A pleasure to deal with!

Have worked with Jeannie for 6 years and have always had great experiences in all our travel plans. We have not experienced any problems with hotels, trips, or travel c onnections.

We have benefitted from Jeannie’s excellent service for many years and different types of travel and continue to use her services. The trip listed below is just one example of many trips.

She made booking my first cruise easy. I had to make some changes and she was on it quickly trough email.

I would be baffled by all of the intricacies of travel planning. I know that Jeannie gets all of the best deals available and all of the things I might not have even thought of, like the all important trip insurance.
It is a great feeling in this world of automated everything to have a real person I can contact who will treat me like a real person as well. With Jeannie, you are never just an account number!
I e-mail Jeannie with either my chosen destination or sometimes my time period available and she lets me know what my choices are.
Because she knows my preferences, she guides me to the best deal for me.
One time I needed a quick get-away - like the next week - and she found a ship with the type of stateroom I like and the whole process was done in a couple of days. Yay!
It's hard to fill in the destination box: My husband and I have visited so many wonderful places that we might not have chosen if left to our own devices.

Just completed a cruise with 67 members, most of the very old. I know some of them tried her patience (and mine!). It was a difficult situation but the end product was successful.

Jeannie has been our travel agent for over 15 years. She is great. Communicates well, provide quotes quickly. Provides the best deals for when we are looking to go with the dates. She was on top of a cruise we had scheduled this year but was cancelled. We rebooked and she got us a better cabin and more options. I would NEVER travel without using Jeannie.

She is absolutely the best and you will not go wrong in booking your travel plans with her.

Great job Jeannie!!!

Plans all out trips and is very responsive to our needs/wants.

Jeannie makes all our cruises worry free. We have never had any problems with anything when she makes our plans for us.

The first experience with Jeannie was a destination cruise to the Panama Canal with Carnival. Great cruise with a great price. We are going to Italy in September. We have booked another Cruise to New England and Nova Scotia in September in 2022

I must say she has been outstanding

Jeannie will go the extra mile to help you with your travel experience

Jeannie has many cruise experiences under her belt, and her guidance can help you determine the best option for you.

Great service

I have found Jeannie to be well organized, professional and flexible. She has worked with us on numerous trips to Europe, Mexico and various cruises. She is always willing to answer any questions and/or concerns. She also replies to emails promptly.

When our cruise got detoured due to a hurricane, I emailed Jeanne as we didn't know what to do. She had changed our flights from San Juan to the new port of Miami. She had everything done and emailed me back in less than 45 minutes. She is the best part of my vacation. I swear she never sleeps.

Jeannie has helped me plan several cruises (both ocean and river). She's always been extremely responsive and thorough. I wouldn't hesitate to ask for her help again and again!

Our first experience with Jeannie Lipphard took place nearly 20 years ago when I needed an agent in booking a cruise. We had used another agent previously who had retired. We found Jeannie through the web. Although I was leery in locating a new agent sight unseen, I felt more than confident once we made contact by her knowledge, friendliness and professionalism.

She is a true pro who is proactive and delivers results beyond your expectations. Her all-encompassing vision of linking the right ship at the right price to meet the client’s need is truly innovative. She is detailed oriented, always communicates with a gentle touch, is never intrusive and a delight to work with. One could never be disappointed in using her cruise and travel services.

I believe we have booked over 20 cruises booked by Jeannie over the years and that certainly shows staying power of a great client and agent relationship.

My wife and I have used Jeannie on our last three cruises and she has just put another one together for us again. She ahs always done an outstanding job for us and we will always use her, my son and daughter-in law have used her for their past two cruises and will go back to her again she is just outstanding.

She is prompt at answering questions on email.
She always gives us a better rate than on the Internet cruise site.

Jeannie is our go to travel agent when booking a cruise. We have used her for at least the last 8 years. She helps to make our cruises hassle free. I can be very particular when it comes to my vacations and Jeannie takes care of all of my concerns and makes my requested changes. She always gets back to me right away. Couldn't imagine booking with anyone else.

Jeanne was a pleasure working with. She is knowledgeable and takes the time to answer questions and help in planning your vacation.

listens to what you want, searches for options for you, always being sensitive to the budget you set and always responsive to calls and e-mails

For more years than i care to admit, Jeannie has been amazing!

She has been awesome extremely helpful

Jeannie has been awesome to work with over the last 8 years! She is prompt at responding to requests and always gets us the best deals!