excellent

Julie was very prompt in responding to my questions. She explained questions thoroughly and never made me feel she was rushed for another customer. Always gracious.

Even with the virus challenge and rebooking, she has handled everything.

Julie has always followed up on any questions and given good advice regarding questions asked!

We have hosted groups of friends from Virginia Trace for 3 years now cruising with Celebrity and Royal Caribbean cruise lines, and we've always worked with Julie Burns. Julie is great to work with and always responds to all our requests. We wouldn't work with anyone else.
We give Julie Burns a 5-Star rating

JULIE BURNS is a topnotch agent. professional, courtesy at the best level and extremely knowledgeable about the travel industry. We have known her for years and it has been our fortunate experience.

Prompt, Excellent Service

Always helpful and takes care of last minute problems

During these difficult times Julie has been totally professional and understanding of our situation. I will be returning when ever it might be possible to schedule another trip. She was awesome.

We have booked two cruises and one Sandels resort with Julie. She is great. Therefore, she will continue to be our travel agent of choice!

Very knowledgeable on cruises with NCL. We are repeat customers of both Julie/Yankee Trails and NCL. She was quick with coordinating reservation with us and NCL. She has answered all of our trivial questions with pleasant replies.

Very easy and definitely handled in a very professional way.
Always quickly responsive to our requests and questions.
Julie always had our best interests at heart and looking for the best deal possible.
Will certainly continue to rely on Julie for future travel plans.

Very attentive and professional.
Responds quickly to questions and requests for additional info.

Very thorough, no detail unattended. We travel 3 to 4 times a year, and we rely on Julie every time knowing all details are covered. I have been to 96 worldwide destinations and Julie has helped us plan every step of the way. Land trips, cruises, safaris all without a hitch. She’s a top notch professional advisor.

did an excellent job, took care of every detail, answered all our calls, showed complete concern for our us and our trip.

Julie Burns was very thorough with our trip and easy to work with. She was very efficient with planning and knowledgeable with the locations on our trip and we look forward to booking more trips with her.

Julie has provided me with excellent professional assistance for several cruises and I would highly recommend her.

Thank you, Julie

responsive to my inquiries

Julie always takes good care of us. She does a great job booking our cruises.

Julie puts in extra effort behind the scene to insure all matters are taken care of. We depend on her efforts note: this review is for one of many cruises
Thank you Julie!

Having not cruised recently, it was wonderful for us once again to set sail with the best agent we have ever had, Julie Burns. She expertly handled all details for a cruise on Celebrity to Cozumel and a cruise on Royal Caribbean to the ABC islands. Now she is handling our upcoming cruise on Princess to the eastern Caribbean. Julie is courteous, knowledgeable, fast, and efficient in handling the necessary paperwork involved with cruising no matter the destinations you choose, and at a great price. She will also arrange transportation if needed. How wonderful to never have any worries about your booking itself or if your boarding documents are correct. She handles it all for you ! Plus, she is fabulous with working to assure that you get the best value and the most amenities offered by the various cruise lines. She will promptly answer any questions that you may have. We know we can count on Julie to provide exactly what we need to enjoy the best vacations ever !

Very Professional, knowledgeable and understanding

Julie is always informative and helpful. She is an extraordinary travel agent and we have enjoyed her talents for many years. She is our only travel agent!

We have worked with Julie for several years and she has always been the top agent we've ever worked with. She is very patient and understanding and fixes any thing that becomes a problem with getting the correct answers and things corrected with other things like air, transportation and other agents so the trips go well for us. Her individual attention to everything weather it be great or small is what keeps us going back to her for all our travel adventures. She's the best !!

Juli provides excellent timely service in a positive and friendly manner.

Julie is the best travel agent we've ever had the fortune to know. She has answered all of our questions and has gone beyond our expectations.
Thank you Julie!!!

We were looking to book a cruise, and met Julie Burns over 3 years ago. My husband had cruised many times previously, but I was new to cruising and Julie found a cruise that she thought we would both like. It was on the Harmony of the Seas. Julie is familiar with the cruising industry and she now knows our likes and dislikes. Part of the fun of cruising is the planning and Julie makes it simple and exciting. Julie finds us the best deals and saves us money . As a result we have already been on 10 additional cruises and have booked 14 more with her to be taken. She handles all phases of the process seamlessly, including insurance and transportation, so we just happily pack up and go.

Julie has always worked her magic so that we have a wonderful cruise experience. She is patient and always tries to help us. Thank you for all your help.

We have worked with Julie before and were very pleased - so chose her again to be our agent. She is very professional, answers all our questions and explains all of our options. We would recommend her highly!

Julie is the best Very professional and friendly. She is truly 10
out of 10.!!!!!!!!!!!!!

She has been able to answer I questions. Did need to call back to find out about our additional $200 OBC which had not been listed on the original invoice. Julie did say we were entitled to this credit and updated our invoice.

We have dealt with Julie in the past and she is a very cheerful and pleasant lady who does everything possible to make any vacation you booked, a true pleasure. I would highly recommend her expertise and efficient work practices in planning your vacation.

Julie is always very knowledgeable and ready to help. We have worked with her for many years even when we lived in another state!!

As always, we are very pleased to be working with Julie for travel.

Wonderful. She keeps me informed!

Julie is a sweetheart to work with. She is patient, sorely needed for a cruiser like me, very attentive and helpful, also sorely needed for a cruiser such as me. I always have lots of questions, want straight forward answer and no nonsense when picking cruises whether it is regarding price, stateroom choice, destinations, ships or whatever. I have always gotten everything I need from Julie. She also, and this may be as important at least to me, has a great sense of humor and can at least tolerate my warped sense of humor.
It is obvious from how hard she works for the client that is very interested in making money for her company, that is to be applauded, but one also has the sense that she is equally looking out for the best of the client, that is equally to be applauded and in combination makes for a great travel agent.

Wonderful

Julie was very efficient in providing all the information for our trip. She told us about using Viator for our cruise excursions.
Viator was excellent for our 6 port visits.
She did a great job with our overseas flights as well as our pre cruise hotel in Copenhagen.
Overall our trip was fabulous with many thanks to Julie Burns

Whenever we plan a cruise, we head to Julie. She is anxious to assist with our plans and answers every question we have. There is no rush or pressure. She is there for us and gets us the best deal possible. She is our number 1 go to gal. Thank you Julie.

Always there to answer any questions. She has the experience to help with all trips.

Julie is a cracker jack travel agent. She's also kind and patient in dealing with this sometimes confused senior. I'm mobility impaired, so special arrangements needed to be made. Can't wait for my second trip on Oceania Marina.

I would reconend her to anyone that ask

Second to none.

Julie was great to work with. I reached out to YankeeTrails and was connected with Julie. I talked with her a few minutes on taking a cruise. Within minutes she emailed me back with several options/specials that were going on. She actually provided more options than I expected, which was great. We planned to take a 5-7 days cruise and ended up booking a 10 day. I highly recommend Julie, she was so easy to work with and explained everything…excellent customer service.

Assisted with all flight arrangements, payment issues because they wanted electronic transfers of funds, not credit card. On the whole, she was always very helpful and cheerful. Love working with Julie.

Julie always in friendly, answers all our questions and helps with our travel experience in any way she can. We always do our traveling reservations with Julie.

Always very helpful in our cruise planning and we look forward to her special manager cruises.

Julie has always been congenial, efficient, and always takes care of any issues we may have had. Love working with her.

Quick turnaround. Got us a great price And super bonuses!

Prompt, friendly, helpful

Have worked with Julie since she was at another agency we followed her to Yankee Trails she is the best

We have not traveled yet but just completed the reservation with Julie. It was extremely smooth, everything just as I was told. In addition, there were two extras I was not expecting, a specialty dinner for 2 and a OBC. Thank you

Julie is very professional ,helpful and responsive.

We've been working with Julie as our agent for years. Always answers all our questions and helps us pick the best cruise for us. We also Love Yankee Trails, only travel agent we use.

I have worked with Julie on cruses since 2010 and it has always been a good experience

Julie always tries to get the better deal for us!

We really appreciate her professionalism

Helps us pick a cabin

She is still he best by far. Goes well beyond her job to guarantee you get best trip possible.

Julie is very conscientious

Been with Julie for many years, goes well beyond her job to insure that all is taken care of and has been very helpful now with the Virus to help get back some of our cancelled funds.

She was very pleasant and helpful and answered all our questions.

Always very helpful

Professional & Helpful

Julie is very knowledgeable and helpful. Returns calls and emails and very pleasant to talk to.

always helpful ready to go the extra mile Thanks Julie

We were recommended to Julie by our friends, who use her in their trip planning. We went with them on a Royal Caribbean cruise to Key West and Cuba and we all had a great time.

Julie was very helpful in setting up our cruise.

It was easy working with Julie. As a first-time cruiser she made it easy to get what we wanted.

Julie has done an excellent job in handling the details of our cruise

All ways a smile and very helpful

Pleasure to work with. I let Julie know my trip preferences and she got me exactly what I wanted.

No better person to work with, extremely helpful, and willing to go the extra mile if needed regardless of the time or day.

Ms. Julie Burns was very kind, patient, professional, detail-oriented, careful, mindful of customer's need and prompt with reply .........!

Julie helped us rebook a cancelled cruise even though we hadn’t booked with her. She was very understanding and helpful.

Julie Burns is one of the best travel agents we have had the pleasure to work with! One of our friends recommeded her to us. From the beginning, when we told her what we wanted, she was very efficient, very nice and got back with us in a VERY timely manner! She did everything for us, found the cruise, made our airline reservations, and found the beautiful James Joyce Suite at The historic Merchant House in Dublin, Ireland for us to stay in for several nights after we get off the ship. We are very impressed with Julie Burns and we highly recommend her for your travel needs!

Whenever we consider a trip our first call is to Julie. She offers her expert advice and attention to detail!

She always returns phone calls in a timely matter

Great personality, works hards and makes lives easier, when she does all the work and takes the load off us.

Julie provided outstanding customer service concerning our cancelled cruise. She will be our contact for any cruises we take in the future, and we will recommend her for anyone.

Very professional,

I have already recommended Julie to friends who have booked at least two trips with her.
Julie is really exceptionally good. Julie's advice has been right on a number of occasions, reflecting experience, and how much she cares for my wife and I. Julie has paid close attention to our travel wants and needs and has provided wonderful guidance and direction.
Julie has managed every detail with finesse.
We believe that Julie is a perfectionist and know that we will continue to rely on her, and only her, for our future travel plans.
We are fortunate to have her and so is Yankee Trails!

Julie is the best. Recommend her highly.

Julie is the best Travel Agent I have ever had. I've been traveling for 35 Years.Julie recommendations have been excellent.Julie is the only agent that returns calls and emails asap. Julie is very helpful with printing travel docs.Our recent cruise to Alaska was breath taking.Australia and New Zealand was magnificent

Very informative, easy to work with, able to completely explain all the options available, rapid and excellent communication.

Julie always returns your call within an hour. She is extremely knowledgeable, polite, and very professional. It is a pleasure working with Julie and will do so again in the future.

Trip was well planned with the exception of some flight changes before and during the trip. Julie did respond to our situation and was very competent. We would not hesitate to use Julie for future trips.

She was polite and patient. She also has a very nice voice. She answered all my questions and concerns. When she said she'd send an email with information right away, she did.

Julie is always there to answer questions and service all our needs. She always is pleasant to work with in all capacities and if she doesn't know something at the time she always researches it and gets the answers for us.
We have done several trips through her and will continue to do so. We have the best trip of our lives coming up soon so the answer below will be our second best trip !!