He was thorough during the booking process. Gene was patient with every decision that had to be made and he planned the most spectacular trip of a lifetime to Ireland.

Gene was on the ball. Every time I emailed him questions or requested information, he got back to me very quickly.

Gene was amazing. Told him what I was looking for and he got it exactly. He was quick to get me information and handled all of the bookings and made my life easy. Our trip was exactly what we were looking for. Thank you so much Gene

We have booked many trips with Gene and he always makes our travel experience so easy and stress free! We recently travelled to Dominican with our family and we ran into a few issues upon arrival. By the next morning, Gene was in contact with our hotel to help resolve all of our issues making the rest of our stay amazing!
He is always so friendly to communicate with and has a ton of personal travelling experience that he is always willing to share or make recommendations. We will never book a trip without going through Gene!!

Professional service. No question too small. Very accommodating when plans changed.

Gene took care of everything. He was a pleasure to work with.

Gene is always there for his clients - Highly recommend!

Gene is very professional and organized. He confirms everything before and after the bookings are completed.

Gene was a pleasure to work with. We wanted to go on a cruise for our honeymoon but we were very overwhelmed with the many options. Gene guided us and booked a great cruise, and hotels for before and after. He gave us excellent recommendations and we look forward to booking our next vacation with Gene!

Gene is very informative and attentive. Gave us lots of tips as usual. He's been our agent for years now.

Gene is very helpful and gave us great advice for our trip to Havana.

Very easy to work with, great recommendations and always a prompt response.

Gene was a pleasure to deal with and went above and beyond helping us find the perfect family vacation, answering all of our many questions and took care of all of our travel needs.

Was able to book my hotel within minutes with Gene - When I got there, the hotel had already had prompt notice of my booking and Gene followed up through the course of my stay- 5 star service all around!

Gene has booked several trips for us. Several trips to Jamaica, Mexico, and most recently Punta Cana. He is very knowledgeable, quick to respond with any questions and communicates often.

Gene was fantastic. Knowledgeable and insightful. Gene walked us through our compete booking process, checked on us throughout our trip and followed up when we got home. The best service!

Fantastic

Gene was very helpful . Answered all my questions promptly . Very courteous & accommodating. Highly recommend him to anyone .

First time dealing with Gene...he's funny, efficient, and a pleasure to work with. Took the stress of travel arrangements off our hands. Bravo

Mr. Gene Jochen was recommended as a professional travel agent from a family member who recently visited Cuba. I sought his services for my own trip with my partner and the whole process was easy, fast, and reliable.

The resort itself was beautiful, the people were kind, and the overall package offered great value for the price. From start to finish Gene offered his expertise as a travel agent while booking the trip, making payments, and helping with last minute questions before departure. Gene is also sure to follow up after your trip has been completed to assist with any parting questions or help.

I have since recommended his service to friends and family because I know Gene will assist them with the same thoughtful and helpful services I experienced.

Gene has been a major help with flight & accommodation for my business and vacation travel over the last 4 years. Most recently, he booked flight and harbour front accommodation to Vancouver followed by an Alaskan cruise on Royal Caribbean which created wonderful memories.

Excellent. Listened to what we wanted

We were very happy with the options Gene presented to us for our recent trip to Cuba. Very prompt answering any questions we had. We were very happy with the overall experience of working with Gene and have recommended him to other family members for their upcoming trip to Cuba.

He was very responsive and thorough. Amazing follow up. Will definitely contact him for our next trip.

Hands down, the best Travel Agent we have ever worked with!

I met with Gene to plan a 25th Anniversary trip with my Wife to Costa Rica without any knowledge what so ever of the Country and destinations. We knew we just wanted to see Costa Rica.
After an initial consult with Gene to determine our needs, he presented 3 different resort options all with different pros & cons. We met again and reviewed each resort together before landing on Dreams Las Mereas.
Turned out to be best trip ever !!! The resort was the best we have ever stayed at and the entire trip was everything we hoped for in Costa Rica.
Upon our return Gene requested a post mortem over a coffee to better understand our experience and ensure we were completely satisfied with the trip overall. Great follow-up ! We will definitely be planning our next trip with Gene at Be Smart Travel !

Hi Gene, I just had to take a moment to write this because I can’t thank you enough for what you pulled off. We were staring down what felt like a nightmare. The resort we had booked suddenly had reviews mentioning E. coli and salmonella. My wife was in tears, completely panicked, and we were only four days away from leaving. It felt like there was nothing we could do. And then you came through like a total rockstar, just like you always do. You worked your magic on Thanksgiving weekend and somehow managed to turn a stressful, panic-filled situation into total relief. I don’t know how you did it, but you made sure we were safe, comfortable, and taken care of. You did it all while giving up your holiday time, which shows an incredible level of dedication and care. I’ve used you for years and I’ll say it again: I wouldn’t recommend anyone else. We have never, and will never, use another travel agent. You’ve earned our trust over and over again, and I honestly can’t say enough about how much you helped us. Thank you, Gene, for being incredible in every way. You’re the best at what you do, and we’re so grateful for you.

Twelve day tour of Germany starting in Frankfurt stopping in different parts of the country; Berlin, Dresden, Nuremberg, Munich, Black Forest, Cologne and other towns along the way. We followed out travel agent’s (Gene) recommendations and it turned out to be a fantastic trip that we will never forget. Gene was great to work with and we most certainly will be working with Gene on our next trip.

This is my 2nd time working with Gene. I love how honest and helpful he is. Although I had an simple all inclusive trip to Cuba, I ended up making it a bit more complicated by booking the flight, hotel and transfers separately because it actually worked out cheaper. Gene was able to identify what portions of the trip he was able to help with and also the insurance. Gene is on top of everything and I adore working with him!

I found Gene is great to work with. Gene did a great job booking our trip

Very friendly and quick with anything you need..

Gene made everything so easy, and comfortable, especially for a traveller going solo. He was quick to respond to all questions and his suggestions and help were so great!

Absolute pleasure working with Gene, would never use anyone else! So prompt and efficient. We had MASSIVE issues with the hotel when we got there and Gene fixed every single one of them within hours of me asking if he could help in any way. Gene is the absolute best of the best!

Awesome, would definitely book through Gene again.

Professional. Knowledgeable. Excellent service.

Working with Gene was lovely. He was positive and prompt in his responses and easy to speak with. We changed our minds a few times as we had a big family to accommodate and passport issues etc... but he was receptive, helpful at each step. It was a pleasure working with Gene and will be calling to book future trips with him.

My friend and I were planning a trip to Madeira, a small island in the middle of the Atlantic Ocean that is part of Portugal. The way to get there seemed very complicated to us trying to figure our best connecting flights, with little lay over, and best airlines that were also economical. Gene made this transition very smooth, and helped us through the whole process. It was a great comfort to us knowing that Gene was on standby should something go wrong. He also provided great insurance coverage and perfect hotel suggestions. This made our trip one of the best we have been on.
Jane Taylor

I have nothing but positive comments for the service that Gene has provided.
He gets the best value for the booking and does it in a very timely fashion.

Awesome to deal with, quick response when we needed to change our flights.

Gene was enthusiastic, knowledgeable, thorough and considered all aspects of our travel experience.

Gene is amazing. Quick to answer questions and provide advice and assistance. Amazing service

Gene is awesome, did a great job for us.

Gene is the most informative and knowledgeable agent, he also is very attentive to clients needs and wants and is very good at getting back to clients as soon as he can with all the information we need. He also takes care if all your travel needs all around including hotels prior to flights etc. He is awesome! And I’m constantly recommending him to all my friends and family. Thank you Gene, so glad we met!

Gene was a wonderful travel advisor. He went out of his way to make sure we were happy with all of our accomodations. Every detail of our trip was planned perfectly and it made two people, who do not travel that often, feel at ease with every place we visited. My husband & I had a terrific time. We can't wait for another vacation with Gene.

Gene was very professional and accommodating throughout the entire process.

He gave me his honest opinion and suggestions as I was green to booking my travel with an agent.

He made me feel very confident and secure while booking my trip.

Last but not least, I LOVED THE RESORT!!! It was perfect in every way and I have ZERO complaints.

I will book with Gene again!

We had been planning this trip for a few months and Gene was always available no matter the time to answer any questions we had. He made sure all paperwork was in order all deposits collected on time and even added another person less than a week before our trip. We started with group 9 and ended up with 16. Everything went smoothly and we just returned back from the most amazing vacation. We can’t wait to plan our next vacation with Gene!

Gene was very knowledgeable about our trip. Gene was very quick to respond to any questions. Gene made sure we were all having a good time!! Great CRAIC

Take time to explain . Give good info about vacation that you purchase, as well for insurance available.

Gene arranged a pre-tour and 5 day tour with a British travel group to Norway. He made sure every detail was taken care of before we even thought of it! Great trip.

Easy to work with, informative, knowledgeable. Gave us lots of good pointers on what to expect, what to do or not do.

He's extremely personable. Does his research to offer you the best options, as well as listening to your suggestions. Provides updates. Keeps in contact with you while traveling and follows up

Just wanted to give a big thanks for booking my first trip to the Dominican. Gene was very quick in accommodating my vacation request. Recommending me their top 3 resorts and suggestions. I had an amazing time. Thank you both, looking forward to booking my next vacation with you.

Gene made planning our first time visit to Cuba seamless! His knowledge of Cuba, the Cruise line (Celestyal), and the "Authentic Cuban Experience" we had on board was exceptional. Gene was able to secure timely and reasonable flight prices and arranged for us to stay in a hotel the night before the ship sailed that was close to both the airport and the cruise terminal . This was a wonderful way to begin our trip. Gene made sure he spoke to us before sailing to review documents and answer any questions we had. Our trip was memorable from start to finish thanks to Gene's fine efforts.

It was a pleasure working with Gene! Sunwing through us a curve ball .... Gene got a home run getting us set up with Air Canada

Gene was amazing to deal with. He was able to provide the flights we needed and accommodate our payment option.

I’ve traveled quite a bit as I must say Gene is awesome, took care of all our needs, thanks Gene as there will be more to come

Gene was AWESOME! He's has a great personality, addresses any concerns in a timely fashion, very experienced in his field. He treats his clients like family. We were fortunate to travel with him.

Quick, organized ,efficient and knowledgeable

Great work, fast replies, good follow up after the sale

Meticulous attention to detail.
Personal contact throughout the whole booking/ flight confirmation process.
Followed up on my return to find out about my vacation.
Exceeded my expectations as a travel agent.
Amy concerns escalated were addressed in a timely manner.
I felt that all I had to do was pack my luggage and leave everything else in Gene's capable hands. I wasn't disappointed!!

Gene planned our trip with exactly what we wanted & he was very knowledgeable. He takes the time to be sure we are getting the best deal for what we want. He made planning everything so easy & fun for us to have an amazing vacation! I highly recommend him to anyone who is looking to have an amazing vacation!