Alicia is a wonder to work with. We have used her twice for trips to New Zealand and found her to be very thorough in her research given the outlines we gave her. She was especially helpful getting my husband and son back home in the middle of the Covid pandemic.

Alicia was very helpful and always quick to reply to emails. She organized an excursion for our trip before we had even left home to a cave tour and rum distillery. She did a great job organizing all the different cities people were flying out of to come to the destination wedding. It was a wonderful trip away. Loved it all. Our hotel was Bahia Principe Esmeralda. It was beautiful and well cared for. The employees were all very friendly and tried to remember our names. The only person who wasn't friendly was the agent with Air Transat at the hotel. He was not impressed that my daughter and I had booked an excursion from home instead of with him. So the next 2 excursions we took we booked with someone else at the hotel who was happy to get our business. We had a great day going to Santo Domingo and another on a Catamaran snorkeling.

great service before and after

Working with Alicia was great, quick reply’s to all my questions and very thorough info!

Great attention to detail. After two + years of no travel or breaks were were really looking forward to getting our palm tree on. Alicia did an excellent job in identifying potential locations based on our preferences and budget.

A much needed vacation made worry free by our travel agent.

I'm this 'New Normal' I would NEVER travel without a travel agent and Alicia is AMAZING. We booked in on a cruise from Amsterdam to St Petersburg and we would have been lost without her. She clearly laid out restrictions and expectations for each port (Covid related) along with keeping us prepared for the trip there and back.

Pre Covid I rarely utilized a travel agent. Now that I have found Alicia I am never going back! I am sailing worry free.

Alicia was very attentive and fast with any of our requests. Always happy and accommodating. Went above and beyond with many trip details and planning - things we never would have thought of.

Alicia was amazing. Great communication, quick response time, and very detailed. She was super friendly and helped us navigate the little details of planning we wouldn't have thought about. She even kept in touch with us while we were on vacation to make sure things were running smoothly and we had everything we needed.

Alicia provides amazing service, great prices, and really takes the pain out of most travel! She's attentive, and always available to assist when we have issues. I don't know why anyone would try to book things themselves to be honest, she makes the whole thing easy!

I'm so glad Alicia took care of all my travel arrangements, especially with all the potential travel hiccups these days. I traveled solo this time and it was reassuring to know she was a phone call away, 24/7.

Courteous. Goes out of her way to try and meet customer requests and concerns.

Followed up after our return home to see how our vacation went.

Any issues with the resort...
Any issues with travel...
solicited Feedback on overall resort quality, tours,food, ambiance etc

Alicia takes a history of your likes and dislikes and works it into a very good plan for a trip. She only brings what you want to the table. Helps you with decisions.

I have never utilized a travel agent because I am typically proficient booking complex trips on my own. I used Alicia to book a river cruise for my husband and I’s honeymoon because I saw online that she specializes in them and I have no experience with them. I am so glad that I did. She really was so helpful, informative and went above and beyond to make it a smooth experience for us. She alerted us to a change in embarkation port that I may not have seen on my own until last minute. She also provided us with all of the necessary documents electronically and physically and a travel guide for the area we were going to, which was very nice. She is very knowledgeable about river cruises and helped us pick the best fit for us and answered all of our questions. I would highly recommend her to anyone looking for a travel agent and am so relieved we used her services for our trip.

When Joel & I decided that Ireland was top of our list for his retirement trip, we were unsure on the where when’s and how’s of our trip. We have had Alicia guide us on other trips in the past and knew she was who we needed to lead us in the direction we needed to fulfill our needs. From day one, she gave us multiple choices to decide from and once we picked our trip she was more than helpful in making it come to fruition. She is simply fantastic!

Alicia is amazing! Her service and dedication far exceeded all my expectations. She didn't miss any detail and was always available if we needed assistance. Our departure package was laid out such that we never had to hunt for our next excursion information . Our multi-generational family river cruise created so many memories we will never forget. Thank you! My family and I are looking forward to booking another trip with you.

Alicia was very easy to work with she provided us with a 1 hour zoom call to review our itinerary and answer all questions before we left. And even reached out during our trip to make sure everything was going well. Highly recommend her for river cruising!

Alicia's attention to detail and responsiveness to our every question created an excellent experience for us. Her recommendations hit the mark for us and we appreciated all her words of wisdom. We felt confident that our River Cruise and subsequent visits to Nuremberg and Berlin would have no hiccups; it exceeded expectations! Thank you Alicia. We hope to work with you again.

This was our first river cruise and won’t be our last. Alicia has in depth knowledge of what the river cruise companies offer and she can help you find the most suitable one for you. She can also help with other travel plans if as well went for a week to Corsica at the beginning of our cruise and then spent some time in Nuremberg and Munich at the end. We really appreciated her attention to detail and commitment to making travel easy. ?? Thank you Alicia.

Alicia was pleasant,professional and extremely knowledgeable. Having her I our corner made me feel secure and well cared for The hotel she recommended in Amsterdam was just perfect for us while still being budget savvy The roam she booked us into for the cruise was also perfect for our needs while respecting our budget

Alicia is the best! We knew we wanted to do a European river cruise but we didn't know when or exactly where we wanted to go. Working with Alicia was awesome. She helped us with every aspect of the planning from picking the cruise line, selecting the cabin category, airport/hotel/cruise transfers, booking flights, as well as pre and post cruise activities and all the little things that might have been overlooked had we been planning on our own. We absolutely can't recommend Alicia highly enough and we're definitely looking forward to working with her again sometime.

Alicia planned a great trip to Scotland & England for our family. I appreciated that she took the time to understand our vacation preferences before planning the itinerary. The final package of information - online and in paper format - made everything very easy & stress free. We really enjoyed our experience working with Alicia!

Alicia was very helpful with her recommendations as she helped plan our River Cruise. She was very thoughtful, considerate, and Patient.

We have worked with Alicia several times over the years past 5 years.
Her planning and attention to detail s top notch.

HMMM a something I just thought of or forget to ask…. Check the itinerary prepared by Alicia and the information is usually there or with a quick reference identified to follow up.. Definate stress reducer. We found her recommendations as to who what where and when we wanted t o see and do based on her initial interview with us to be bang on in terms of planning and executing to provide the best experience possible for our holiday times.
Most stressful part of the trip was worrying about the airlines cancelling or delaying the flights. Once we departed the plane devised by Alicia kicked into gear and it was easy sailing and fun times for the rest of the holiday
A hotel 2 minutes from the Trevi Fountain in Rome . Golf cart or small private tours taking in all of the major sites of Rome and then Barcelona

On behalf of both of us I would like to thank Alicia Mitchell for her professionalism in organizing a trip of a life time to celebrate our 47 years of marriage. She is very dedicated and detail orientated. Once the cruise and name of the adventure was identified, Alicia provided within 24 hours the quote as well as options available. Alicia booked our hotels in Amsterdam and Budapest, private transfers in both cities and secured ticket to the Anne Frank House. Prior to our departure, contact was made and she covered every single detail of our trip. We can’t thank Alicia enough for all she has done to make this trip unforgettable.

What an organized and on the ball travel agent she turned out to be. Her attention to detail and her skill managing all the changes is just so professional. There were so many airline changes.

Peg and I just cannot say enough great things about her.

We are repeat clients! Once again, Alicia planned and delivered an excellent trip for us. We received just the right amount of guidance and planning, balanced with our own, independent activities. Alicia has already sorted our next adventure and we’re in the planning stages for next year! Definitely repeat customers.

Everything things was very sleepless. Trip was perfectly planned and executed.

Alicia is truly remarkable at making any trip completely seamless and stress free. When our flight out of Edmonton was cancelled due to cold weather which made us miss our connecting (once a week) flight to Kauai she instantly took control and turned a bad situation into a positive experience. She looked after every detail. She secured seats for us on a flight the next day to Honolulu and then arranged inter island flights to get us to Kauai after we enjoyed spending the night on Waikiki Beach in a hotel (booked by Alicia) with the most amazing view of the beach and Diamond Head. We would have been totally lost in this situation without Alicia!! She is the BEST!

I have now booked 3 trips with Alicia and found her to always be very helpful, flexible and overall great at what she does. Her suggestions for services I wouldn't have thought of like a private transfer to/from the airport make the trip that much better. I really appreciate the knowledge and experience she brings to the table. It was particularly helpful when my flight was cancelled and rebooked the night before by the airline as she made sure everything was taken care of with my airport transfer. It took the worry off of me and made the trip that much more smooth. I would definitely recommend booking a trip with Alicia!

We recently returned from Huatulco Mexico. Alicia has booked several trips for us now. When you leave the planning to her you know that it will be a worry free vacation. I really appreciate our zoom meetings the week before departure. She goes over all the details of your trip. This is especially helpful when visiting a new location. And it is nice to know that she is just an email , or phone call away if you have any trouble. Personally we have never had any issues during our travel. We would not book a trip without Alicia’s expertise. We highly recommend her, and have passed along her name to friends & family.

Working with Alicia made our whole trip seamless. She made some great suggestions for tours we could do while in Italy. The information she provided was clear and easy to follow- we didn't have any trouble finding out tour guides and meeting places. The TravelJoy program she used to communicate with us was easy to use. We'll definitely use Alicia's services again.

It was excellent. Very detailed and all worked out as planned. Suggestions were made, took advantage of them and were well worth it.

We could not have managed this European Adventure without Alicia Mitchell doing all the hard work to make it happen. From organizing great destinations to securing our desired cabin on a fully booked river cruise, Alicia created an adventure of a lifetime for us. We will definitely be working with Alicia Mitchell for our next adventure.

Thank you Alicia for you and your team's exceptional assistance in our recent trip to Toronto. We are new here in Canada and you provided us personalized recommendations and you are very prompt in responding to my questions and concerns that made our journey smooth and unforgettable.

Alicia did an excellent job booking our honeymoon in Ireland. Very lengthy questionnaire to customize the experience. Excellent guidance and recommendations - including what not to do - some we took and some we didn't. Excellent response time and communications punctuality. Would recommend and will use again!

Great! Every detail was taken care of. It was nice to have things latex out for you step by step! I greatly appreciated it!

Alicia helped us plan the perfect trip !! Her attention to details was amazing !! Alicia made the entire trip run so smoothly ! We never had to worry about anything...this was our first River Cruise and she made it so easy !! We added extra days before and after the cruise and our transfers and accommodations we fantastic !! We always knew exactly what to do and what to expect !! She made this trip pass all of our expectations !!! Would definitely recommend Alicia for any travel needs !!! WE have started saving for our next trip !!! Thank you so much Alicia !!!

Alicia kept us up to date on all our travel requirements and was quick in answering any questions we had.

Professional, knowledgeable, courteous, patient

Alicia is great at her job. Everything was explained from point A to point B. All her travel tips came in handy. I would definitely use her again.

We had a wonderful experience!! We were a large group (15) and Alicia found us the perfect spot!! We were originally going to go at Xmas but it was cancelled and Alicia was able to transfer it over to Spring Break. Could not have managed without her. A lot of work for her.

Alicia helped me plan a memorable trip to the Dominican Republic in February 2023. My trip was as smooth as possible. I enjoyed the field excursion for horse swim and at monkey island. The resort Bahaia Aquamarine was beautiful and by the beach. So it was a very fun-filled trip for me. This is the third trip Alicia has planned for me and they are all 5-star ratings from me. Keep the wonderful, friendly, and detailed attitude Alicia!!!

Alicia was great at explaining the trip from leaving home to getting back home. I would use her again.

Amazing, Always professional and detailed focused. I love the detailed agendas.

So WJ had a major computer failure on Nov 5 … stranding people around the world. We were lucky our flight never left YEG after 2 delays and boarding the aircraft. Alicia spent in excess of 20 hours on the phone with WJ trying get us ti Cancun with no luck. WJ finally did a complete cancel after 48 hours and ssid they could not accommodate us at all. Alicia ensured we got prompt and full ticket refunds and registered us for the $1000 compensation as called for in the CDN pass. Rights legislation. It will likely be a fight with WJ on that one, but at least Alicia get us our ticket refunds asap.

Thank you Alicia for your wonderful advice and attention to details on our cruise to Alaska. I’m a handicap traveller and all the extra details required that you put in place for us were awesome and made our cruise so enjoyable from the daily itinerary of ports of calls and embarking and debarking details you advised on helped us so much. I would recommend you to anyone travelling. Thank you again.

Alicia was awesome in helping us plan our trip, from the flight to excursions, transportation, hotels, so we had nothing to worry about and could enjoy our trip. Everything went smoothly and we had a great vacation in France!

Alicia is very thorough and thoughtful. She works on even the tiny details. It is my second trip with her and both have been my best adventures

It was great, the flights went off without a hitch. The advice we received was very meaningful and helpful.

As always Alicia is efficient, flexible and thorough. Every detail is looked after. I had to make some significant changes to my booking and Alicia was very helpful and accommodating. She is a gem and we are lucky to have her services.

Alicia is the best!!! No other way to put it.

She helped us plan an amazing New Zealand adventure. Then when we were interrupted by the progression of the pandemic her expertise really showed.

She had all the information we needed and was critical in making our return trip during the chaos as smooth as could be. Her attention to detail ensured we were properly insured and were able to handle the trip cancellation and last minute details with ease.

Very helpful of important informations

Alicia was very knowledgeable! She helped me choose the destination (country), resort and book some extras like private airport transfers. Her knowledge in regards to COVID protocols made it easier to feel comfortable booking a trip. I had a great time and would definitely book with her again.

How I wish I can give Alicia 11/10 rating! She was very well organized and ahead of the game. It was my first time using an agent and she was superb with every aspect of my travel.

Alicia took care of all the details we needed and even the ones we didn’t know we needed. From helping us choose the best destination to ensuring we had everything we needed just before and during the trip, she made it easy and enjoyable to head on vacation.

We only had Alicia book flights from Edmonton to Malaysia, as we did the rest ourselves. Flights were awesome and because Alicia recomended upgrading on the long haul we had a wonderful experience.

Every thing was as expected, and as Alicia had advised on, everything was excellent.

Great experience. Very thorough, organized

One of the best ways to judge a person is how they manage themselves in a crisis and boy did we have a crisis. On our trip to Barcelona Alicia made sure we had all the information we needed for our trip but of course none of this prepared us for the Covid-19 outbreak and the urgent need to leave Spain. There were 6 people in our trip, 3 couples, each had booked through a different method. 1 booked on their own, the other a different agent, and us through Alicia. Before things even became critical in Spain Alicia was in contact with us keeping us aware of what was going on and how things were escalating. When it became obvious it was time to leave Alicia calmly made all the arrangements for our changed flights and even knew of a perfect hotel for our layover in Amsterdam (a place we loved so much that we cannot wait to go back to). While we were relaxed knowing everything was taken care of the others faced being just a number in a queue. I would highly recommend Alicia!

Excellent personalized service based on what you want on your trip ... or from it. Worry free and thorough arrangements.

Alicia was awesome to work with and made the experience fantastic

Alicia was excellent! She was professional, organized and so helpful in making sure we had an amazing destination wedding. She was quick to respond to any questions and she fought to make sure we had the best deal and the best perks. She also worked tirelessly with our guests and family members to ensure everyone was accommodated.

I would absolutely recommend Alicia to anyone that is planning a big vacation or a destination wedding. She took all of the stress out of travel and made our destination wedding a relaxing trip of a lifetime!

We had a phenomenal experience with Alicia and would highly recommend her . From our initial phone call, Alicia instilled us with confidence as she took care of all the details to make our 25th Anniversary trip to Europe a resounding success!

Even thought we lived in a different province ~ Alicia was always on top of things. Explained everything and checked in frequently to see if we had any questions or concerns.

Great response time with well details schedules of flights

Alicia was awesome to work with and is very professional, organized.

Excellent vacation to celebrate our anniversary.

Alicia took care of everything right down to a detailed itinerary and suggested timelines to ensure for a stress free trip.

Kama’ole Sands Resort is ideally located and central to south Kihei. Well kept and very friendly.

Dave

It was once again an absolutely wonderful experience working with Alicia. She thinks of everything and is so efficient as well as friendly and accommodating. The trip was so well planned and went off without a single ripple. The hotels we stayed in on either end of the River Cruise were awesome and the private guides she found for us both in Prague and Budapest were amazing. I can not thank Alicia enough for making our second River Cruise vacation as excellent as the first one she planned for us last year.

She was the best travel agent we have ever had. She went out of her way to accommodate our special requirements and provide us with a very comfortable trip.

The planning and attention to detail from the start was very impressive. I felt at ease with Alicia handling my dream vacation. Then on the day of the trip we had some heavy fog roll in and my departure was cancelled. Feeling very stressed and quite concerned that the wait for the fog to lift so we can make our connecting flight wouldn't make it. So I called Alicia for help. Best move ever! She was on the problem and worked with us to secure an alternate transport. She saved the day!
Also, when it came time to deal with my insurance company for the travel issues, Alicia was right there to help out with the process. Totally above and beyond service. I will be using her services again and I have told several of my family and friends to do the same.

Alicia is a terrific travel agent. I usually book my own travel but having Alicia look after our travel details for a family destination wedding was a bonus. The information we received was timely, informative and well organized. The costs were very competitive! She provided valuable insights into the destination, airline and airports.

Whenever I contacted her with a question she got back to me quickly with the information I was looking for.

More than this -- she was personable and very easy to talk with.

We would highly recommend Alicia to take care of your travel needs.

Alicia was great! She found exactly what we asked for at the price we wanted. She came to our home to review the trip and ensure we had all the documents in order, plus she gave us some very valuable advice about home and travel safety when we travel. As a seasoned traveller, I thought we had everything under wraps, but Alicia taught us important new things and reminded us of other things we had forgotten.
We had a great trip - would recommend her to all my friends and colleagues!

Everything was as planned and worked out great. She even helped us with a few minor non-trip planning details while we were on vacation via cell phone. We especially liked the options to pick from which created unique lodgings that were reasonably priced and enhanced our experience.

From the very beginning of our bookings with Alicia, she always made herself available for any questions or comments.
Our party of 33 persons for a destination Wedding, coming from different provinces was no problem for Alicia!
The itinerary she gave us, a week before we flew was an excellent preparation to make sure everything was in order.
The resort was fabulous, and every detail was covered!
Well done Alicia! We will certainly be using you in the future!

Alicia was a pleasure to work with. Very communicative, and very conscientious! Appreciatiated her professionalism and friendliness! Thank you very much Alicia! Mary????????

Thank you to Evening Star travel agent Alicia Mitchell for all the time she spent on planning our trip to Mexico. From the choices of hotels to the special needs we required. We had a great trip. Thanks again it was a pleasure dealing with her.