Katherine is professional, dedicated, attentive, devoted and most of all - a very caring service! We just enjoyed a relaxing, wonderful and memorable trip in Jamaica. We highly recommend her expert travel service to anyone.

We have just returned from an amazing vacation that was organized by an outstanding agent, Katherine Poon. Katherine was able to accomplish in 24 hours what I had tried to do for months and that was locate and book a reasonably priced vacation for my wife and I. With one phone call I was able to provide Katherine with a wish list of what I was looking for and by the next day she had provided me with well informed vacation options to review and eventually book. The outstanding service doesn't stop there.... Katherine provided in the moment updates and brought forward recommendations on how to prepare for our trip. She was readily available to ask questions and not only provided her answer but would check in with our resort as well to clarify. Katherine's network and the ability to connect with the resort was key in arranging special requests and a much better vacation experience then I could have ever predicted Katherine 's bright spirit and welcoming availability made her a delight to work with in planning our trip. I can't wait to work with her again in the near future THANK YOU!!!!

Follows up with us every step of the way. Great attention to detail. Very passionate about helping others have a great vacation.

Katherine was helpful through the whole process of planning the trip. Katherine gave us assistance picking the location, kept in contact when we arrived to our destination and when we arrived home. Best price, best support! I have recommended her to friends and family.

We appreciate all your help and guidance when booking this trip as well as the thoughtful room upgrades you managed to pull off for us. You constantly checking in on us was comforting and appreciated. We know we could rely on you with any issues that arose (i.e. the Four Seasons credit, etc).

Thank you very much Katherine.

Good morning I am posting this review looking out the window with 4 inches of snow on the ground wishing I were still in Mexico!!!!We were a group of 8 that Katherine managed effortlessly. Our resort was TRS Coral in Mexico aprox 45 min from the cancun airport , all was well with the transfer, and we were met at the reception with champagne. I would recommend Katherine for all your travel needs!!!! thank you Katherine

Great vacation. Would recommend Ocean Vista. Beautiful beach's loved shell seeking! Food so so. But we didn't starve! Thanks again Katherine.

We're both very pleased and fortunate to have found Katherine for our winter holiday in Dec 2022. Not only did she find an amazing place for us in the Caribbean, she made sure we secured the booking and received updates in a timely manner during a busy travel season. We loved her recommendation so much, we would love to go back! I would recommend Katherine to anyone looking for a fabulous, knowledgeable and experienced agent to book your vacation.

I have reached out to Katherine for potential travel to attend a family member's funeral. Katherine answered my call promptly & took the time to educate us on the pandemic travel restrictions, border closure, flight suspension, special permission to enter and travel requirements, etc. After much consideration, we have decided against travel at this time but will definitely reconsider travel once the restrictions are lifted/loosened.

Thank you again for all of our help and very thorough information. We will certainly be contacting you once travel is a more feasible activity!

Working with Katherine is always a pleasure. She prides herself on great customer service and that's exactly what you will get with her. She always goes above and beyond for her clients. She always thoroughly does her research and she is always so prompt with her responses all with the one goal of making it the most enjoyable trip for her clients. Thank you so much Katherine. Your attention to detail is always so appreciated.

Great! The Best!

It was great to work with Katherine. She is very knowledgeable and is extremely meticulous when it comes to the fine details. She leaves no stone unturned. She also has a rapport with the 'right people in high places' when their input is required. She goes above and beyond for her clients and surprises them with unexpected things. She is available day and night to service her clients. All in all it was a great exerience. We had a lovely vacation and everything was perfect and worked out better than we had planned!

Katherine was very pleasant to work with and was very helpful throughout the whole process of dealing with a travel advisory. She was very knowledgeable and provided expert advice on our situation. She was able to answer all of our questions and reached out to our destination hotel on our behalf when we needed to contact them. Overall, I am very satisfied by the service we received from Katherine and most definitely will be planning our future trips with her.

Katherine was an amazing travel agent and asset to have planning our multi-country trip in Europe last summer. She took care of everything from our trains between countries, our flights, hotels, and our tickets to certain hot-spots! Highly recommend working with her for any trip.

I recently embarked on a Japan tour meticulously planned by my outstanding travel advisor, Katherine Poon @ Fun In Paradise Travel & I am still in awe of the incredible experience she curated for me. From the bustling streets of Tokyo to the serene temples of Kyoto, every moment was filled with wonder and delight. These experiences not only deepened my appreciation for Japanese culture but also left me with cherished memories that will last a lifetime.
I must commend Katherine for her impeccable attention to details, she took the time to understand my interests and preferences, crafting an itinerary that was tailored to suit my individual tastes. Every aspect of the itinerary was flawlessly organized, ensuring a seamless and stress-free journey throughout, from transportation to accommodations, every arrangement exceeded my expectations.
I cannot recommend Katherine highly enough and look forward to planning my next adventure with her expert guidance.

Dealing with Katherine was wonderful. Husband and I were looking for a ‘once in a lifetime” trip to celebrate our 40th wedding anniversary. Several destinations were discussed and we decided on a Paul Gauguin South Pacific cruise with a 3 night stay in overwater bungalow in Bora Bora. Katherine was extremely prompt in answering any questions we had and provided detailed information. Unfortunately due to a medical issue we are unable to travel and therefore needed to cancel our trip, once again Katherine was extremely efficient in ensuring all details were handled in a timely manner. Would definitely recommend Katherine and will be reaching out to her again when we are looking for travel arrangements.

Katherine provides exceptional service, in good times & challenging. She's hard working, highly responsive & leaves no stone unturned on your behalf. She also has to be the most conscientious travel agent out there! Our family would work with Katherine ANYTIME, highly recommended!

Katherine takes enormous pride in delivering exceptional service. For us, she consistently went the extra mile....from unearthing hidden gem resort options to following up on below-the-radar details such as aircraft seat selection. We haven't even gone on our trip yet but we're very happy to have had Katherine on our side as we've gone through the process so far. Highly recommended!!

Katherine is excellent, she is very organized and efficient with her work. She always takes great care of her clients, and goes over and above. If small bumps come along, Katherine is always thinking ahead and is right on it right away! Katherine is very hard working and a great travel agent.

Katherine went “that extra mile” for me, it didn’t matter that she was not likely to earn anything from her efforts, she took the pain and gave exemplary advice at unsociable hours. I will never forget her exceptional support when I most needed it, at a time when being rational was very difficult.

Katherine was able to find us a great resort, although this vacation was very last minute. She made sure everything went smoothly for us and there were no complications. Very nice and accommodating travel agent, thank you for a great trip!

She was very helpful and answered every question / concern that we had! Thank you Katherine for all of your help!!

Katherine was extremely helpful in planning our trip to Nashville. She was always looking for the best flight times, hotel and experiences that would work well for our family. Katherine was extremely attentive and efficient. She genuinely was concerned about how our trip was going (she sent me a note asking how our flight and hotel were) and also made sure we arrived home safely. Great customer service, felt like a valued customer not just a client. I would highly recommend Katherine and would go to her again for future travel.

About a year ago, Katherine helped us plan a "multi-generational" trip to Mexico. It was a complicated task to co-ordinate 3 different families that included 3 generations. Katherine listened to our needs and helped us navigate the multiple decisions that had to be made. She was patient, knowledgeable and efficient. Her response time to e-mails was outstanding and she took the time to make us a top priority in her busy schedule. Unfortunately, just recently, 2 families had to cancel the upcoming trip due to unforeseen medical reasons. Katherine once again, stepped up to the plate and helped us make the necessary arrangements to cancel 2 out of 3 families in a time-efficient manner. From a financial point of view, fortunately, we had followed Katherine's advice to book the trip in a particular way just in case this exact scenario happen to arise. We were glad we had listened to her advice. Across the board, Katherine made us feel we were in capable hands. Her guidance throughout the entire process was highly valued and appreciated! We highly recommend Katherine for your future travel needs!

Katharine Poon is an absolute pleasure to work with. From the very beginning she was attentive, patient, and genuinely invested in making sure our vacation experience was seamless. She was always available to answer questions, provide guidance, and offer reassurance whenever needed, which gave me great peace of mind. Her familiarity with the resort and her strong professional relationships truly made a difference. Everything was well organized, our accommodations were exactly as promised, and we felt well taken care of throughout our stay. It was clear that she advocates for her clients and takes pride in ensuring every detail is handled properly. I would confidently and wholeheartedly recommend Katharine to anyone planning a vacation. Working with her made the entire process easy and enjoyable.

We just got back from the most amazing trip to Punta Cana, and honestly, it would not have been the same without Katherine. From the very beginning, she was attentive, thoughtful, and completely on top of everything. She doesn’t just book a trip and send you on your way, she truly takes care of you. Every detail felt considered and tailored to our family, which made the whole experience feel easy and exciting instead of overwhelming. Her value absolutely outweighs her cost. Especially in today’s world where travel rules, airline policies, and requirements seem to change constantly, having someone knowledgeable and proactive in your corner is everything. Katherine made sure all of our documents, transfers, resort details, and excursions were handled properly. There was no stress, no guessing, and no scrambling at the last minute. She checked in, answered every question quickly, and made us feel supported the entire time. Knowing she was there if anything shifted gave me so much peace of mind. We came home with beautiful memories and zero headaches, and that is priceless. If you are thinking about booking a trip, call Katherine. You will be so glad you did.

Many thanks Katherine for your extra efforts during these difficult times. I do want to thank you for all of your work on our account. I know my wife would have loved the trip you had arranged for us. I hope that, when she recovers sufficiently, that we will be able to book another trip. Your patience and efforts are, as always, hugely appreciated

Thanks for checking in Katherine! All went well. Room is exactly what we wanted. I believe we have everything we need You are truly wonderful ??. I hope you know how much I appreciate you.

We are being spoiled at the Ritz-Carlton. Staff are truly exceptional. Everything is very good here. They put us on the 6th of 7th floor with an amazing view so we really appreciate your effort, Katherine!

Time really flies! We started planning our vacation back in February 2025 and just returned in October — seven months of anticipation that turned into wonderful memories. We want to thank Katherine for her professionalism and expertise. She provided us with excellent advice regarding insurance coverage, passports and medications to bring. She followed up with us every step of the way tirelessly — from booking flights, cruise, pre cruise hotels, transfers, excursions and restaurants, to helping us collect travel points and even visiting us at home. My conclusion: don’t leave home without a good travel agent! Some people might be great with computers, but travel truly requires a professional touch. Now we can relax and start looking forward to next year’s adventure — and I know Katherine will be working tirelessly, even on weekends, to make it just as amazing. Thank you, Katherine!

We had a fantastic experience working with Katherine Pool of Fun in Paradise Travel! From booking our AmaWaterways Europe’s Rivers & Castles cruise to helping us navigate concerns around the potential Air Canada strike, Katherine was incredibly responsive and supportive every step of the way. She checked in with us before, during, and after our trip to make sure everything went smoothly. Thanks to her attention to detail and genuine care, we were able to relax and enjoy an unforgettable river cruise through Europe. Highly recommend Katherine for your next adventure!

We highly recommend Katherine Poon of Fun in Paradise Travel as your next travel advisor. We have booked 3 trips now through Katherine (one completed and 2 upcoming) and can confirm her level of commitment to her clients is impeccable. She is readily available to answer any questions and address any problems that arise. Katherine is friendly, courteous and a true professional!

Our river cruise was wonderful. Again, thank you for your unwavering support in making a memorable holiday and look forward to working with you planning our next adventure.

We have a wonderful time. Thank you so much! You’re the best! That’s why Dave has recommended you.

This trip brought me some surprises. The 600-foot suite, different food every night, the most unexpected breakfast and lunch buffet with many choices, unlimited drinks, friendly hotel staff, and the low travel cost are worth it. Thanks to Katherine for always looking after all the fine details for us.

Despite the short notice, Katherine once was able to arrange such an amazing getaway to paradise for our group of 8 using her expertise and knowledge. We have joy, we have fun and we have season in the sun. Thanks again Katherine

The food, hotel, and accommodation on this trip were all great for the price. The only downside was the poor water quality at the beach. Overall, we really enjoyed the resort. My travel agent did an excellent job with the arrangements,my husband had a big surprise with the belated birthday celebration. A big thanks to her for giving us such a wonderful holiday

Katherine helped us plan a wonderful family vacation to Maui, including flights, accommodations and car rental. She was very attentive to our wishes and responded quickly to all of our questions. Although there was a small hiccup when the airline changed one of our flights, Katherine helped us quickly re-book a new flight. She was even able to get the airline to waive our seat selection fee. We returned from Maui 2 weeks ago. Everything went as planned. We were so pleased with our accommodations which exceeded our expectations. Katherine even arranged for a small gift to greet us when we arrived:)

We decided to change our destination rather short notice and Katherine got it all arranged for us quickly even though she was out of town. She went above and beyond by booking our before and after airport hotel rooms and making sure the parking for our vehicle was confirmed. She set us up with a private driver at our destination which got us to our resort very quickly and we weren't packed into a shuttle that would have taken longer. This is our third year working with Katherine and will 100% be using her in the future! Thank you Katherine!

Our trip was perfect thanks to Fun in Paradise! From start to finish, our travel agent took care of everything—flights, hotels, tours, transportation, and even restaurant reservations. She was incredibly responsive, answering all our questions quickly and offering fantastic recommendations. She truly went above and beyond, solving a last-minute reservation issue with a restaurant, securing us an amazing deal, and even surprising us with a room upgrade for our anniversary. Every detail was thoughtfully planned, making our trip completely stress-free and unforgettable—just like a dream honeymoon/anniversary getaway should be! If you're looking for a travel agent who is professional, detail-oriented, and genuinely cares about making your trip special, Fun in Paradise is the way to go. Highly recommend! ????? #DreamVacation #StressFreeTravel #FunInParadise

I hope all is well! It is hard to come back to all this snow and cold weather after an amazing week in Mexico in the beautiful Mayan Riviera! I just wanted to take a moment to Thank you for all of your help in planning our vacation this year to celebrate our 30th Anniversary. As always , your impeccable attention to detail and professionalism from the first call to plan and book the trip, and your ongoing support throughout if needed until we touch down back in Canada is second to none and why we have been engaging you for so many years to help ensure our vacations truly are vacations and worry-free. This trip was no different and our anniversary was fantastic! We will be sure to contact you for our next adventure which will hopefully be sooner than later. Thank you again, Katherine!

Hello Katherine: home safe and sound. Thank you for making our Mexican vacation so easy and relaxing. We had a fantastic time knowing that all the details were taken care of. We will certainly make sure of your professional experience the next time we plan a trip. Thank you again for your help, and may God continue to bless you and your family.

Katherine put our wedding/honeymoon trip together, and all her hard work absolutely contributed to it going so beautifully! From insightful recommendations to timely communication she was always looking out for our best interest, even when it came at the expense of her own. For this reason, I find her highly trustworthy and would recommend her to anyone. In terms of the vacation itself, she planned an absolutely beautiful one that helped us check off so many of the things on our bucket list and made our wedding and honeymoon that much more memorable.

I had the pleasure of working with Katherine for a trip to Jamaica, and I cannot recommend her services highly enough. From the beginning, Katherine incredibly attentive and proactive, ensuring that every detail of my journey was meticulously planned. She took the time to understand my preferences and needs and came up with good recommendations crafted for me. Before leaving for my trip, Katherine double-checked everything was in perfect order. She is thorough and dedicated which gave me immense peace of mind knowing I was in capable hands. At the end of my trip, I encountered an issue with a private car that failed to pick us up at the booked time to go to the airport. Katherine was just a message away, helping resolve my problem. Katherine went above and beyond to ensure my travel experience was seamless and enjoyable. Her professionalism, attention to detail, and unwavering support makes her stand our from other travel agents that I have worked with. I highly recommend Ka

We booked our first family vacation with Katherine to Dominican in November. Katherine helped us pick out a great resort and even worked into the late evening to finalize our trip. She arranged to our surprise a birthday cake for my son to be delivered to our suite on his birthday which we very much appreciated. She is very detail orientated so you will be extra prepared for your trip.

We have booked several times through Katherine and have always had a great experience with great service…but this year I decided to be my own travel agent and book through Expedia…everything looked good with the booking…up until about just over 1 month until our trip when 1 of the airlines we were flying with, cancelled our return flight…I just didn’t know what to do and mass panic set in…when Expedia told us they had no business with the airline and we would have to figure it out in our own I called Katherine…she immediately dropped everything she was working on to assist with my cluster of a vacation…within 24hrs Katherine had resolved all the issues and saved our vacation! She truly is a remarkable travel agent that will work so hard to make your vacation dreams come true! Thank you Katherine!!

Katherine always does an excellent job planning all my connections and hotels. She is excellent for solo travellers because she takes into account safety and comfort - I tell her what I’m looking for and she puts everything together seamlessly. She always responds promptly to any questions and provides lots an information. I have and would recommend her to anyone who

Katherine was fantastic to work with for our first trip to Europe. She had great advice and insights for us from planning, to booking, and throughout our actual trip. She was available in real time for any questions and listened to our concerns and needs. We had a great trip and appreciated her attention to detail, prioritizing our comfort since she knew we wanted to be stress free on our honeymoon. We would absolutely recommend working with her and will be booking again in the future. Thank you Katherine!!!

Thank you for helping us plan our first trip to Europe! We had a wonderful time and are grateful that it wasn't too stressful. We appreciate you checking in and giving us your tips/expertise throughout the trip. We loved our itinerary! Rome is beautiful and the people are so welcoming. We were very excited to see Sorrento.

Great service. I was very impressed with the commitment and professional direction in helping me to organize my trip to the Philippines.

Katherine is very responsive, knowledgeable and caring about the situation of our trip.

Katherine was excellent and I would recommend her to everyone. She was knowledgeable, attentive and informative. She checked in with us frequently and was very responsive to any questions we had. I cant say enough about our positive experience with Katherine

I booked a return flight to Munich for a family gathering during Oktoberfest. Then Air Canada pilots threaten to strike 3 days before our departure (cue the scary music). I spent hours searching for other flights that I could cancel for any reason if the strike is averted. Trying to make sense of refund policies is completely impossible on your own!!! I gave up and called Katherine , who I have used several times in the past. Super Katherine came to the rescue! She found us a flight in the same dates , completely refundable. It was booked and paid for in less time than I spent on my search. I swear she is magic!

We recently had the pleasure of working with K for our 2-week UK trip & we couldn’t be more thrilled/thankful with our experience. From start to finish & beyond, K demonstrated exceptional expertise & diligence. K was very efficient in finalizing our booking including the tour, hotels, train, and flight shortly after collaborating with us. She worked tirelessly between parties to rework all components when the tour company cancelled our initial tour. K met with us in person prior to our trip to debrief us with some extremely useful travel trips. K was incredibly responsive & addressed all our questions promptly. Her communication & attentiveness were outstanding & continued even throughout our trip & after we arrived home, with Covid no less-she still checked in on us. We highly recommend Katherine to anyone looking to explore the world. Katherine’s dedication & professionalism turned our vacation into an unforgettable adventure & we look forward to

Our journey was very pleasant. While AmaWaterways provided a comprehensive one-stop service, it was Katherine's meticulous approach that truly made a difference. From booking flights to handling every detail, Katherine managed everything flawlessly. For instance, due to a timing discrepancy between our flight arrival and the hotel shuttle bus to Lake Como, Katherine arranged an excellent transfer, ensuring we arrived at the hotel smoothly and handled the pre-cruise arrangements efficiently. Thanks to her close working relationship with AmaWaterways’ business manager, I received additional perks and numerous discounts, which saved us money and led to an upgraded river cruise room. Overall, I am very satisfied with this trip. Katherine’s arrangements were seamless, and AmaWaterways’ service also met high standards.

this is my 2nd trip with Katherine she alway take care and remind me and my.wife I appreciated Katherine turly service.

We don't know whom you scared when you had "words" with Viking, but on all our dining occasions in the speciality restaurants and "The Restaurant", we've been consistently shown to prime window tables. In Chef's Table, we were given the best seats in the house: a cozy corner banquette with a beautiful window view. We're giving you the credit!
Our "celebration" occasions came full of lovely intentions by the staff with a spectacularly beautiful cake arrived, along with a bottle of bubbly. We do thank you for making the arrangements.
Stateroom #5065 has been perfect (perhaps you scared them into that, too?). Midship, just off the elevator, so the rough seas were felt perhaps a little less and we didn't have to walk far down the hallway.
Thank you once again, Katherine, it gave us comfort to know that you were standing by, ready to go to battle for us should the need arises. Things went so well on this journey; we came home with an atti

Katherine was amazing! Extremely knowledgeable. Very responsive. She made my first trip in 13 years so easy. I will recommend her to all my friends and family.

Wonderful service every T was crossed and every I dotted, not even a hickup from the hotel, to the flights, to the cruise, Plus the extra info we needed.
Katherine is very efficient and kept in touch to make sure all was well.
Also a welcome home back to Canada.

Katherine has assisted us with two trips so far and we are so happy with our experience with her. She was redoing available to assist us with booking on very short notice and provided us with continuous updates and resources. We look forward to working with her again in the future.

Katherine made it easy with great recommendations and did the leg work for me which helps out a busy working mom. She took the stress out of planning so we could focus on enjoying the vacation. I really appreciated her.

Katherine was very responsive, helpful and easy to work with. She checked in on us from vacation start to finish and made sure everything was running smoothly. She even provided tips and suggestions leading up to our trip to get us prepared. When we did have an issue with our room, Katherine stepped in and advocated on our behalf with the hotel and had our room changed immediately without any work on our end.

Katherine you are one awesome travel agent. I can’t thank you enough for guiding me today with my travel needs. You are kind and hardworking and sincere. You are tops in my books. Thank you so very much for your time and help today. It is greatly appreciated! From here on in if I make travel plans and need an agent you are my #1 ! God bless you abundantly.

Katherine was very personable, knowledgeable and helpful during the planning of our vacation. In addition, she provided helpful hints and reminders in the days leading up to our trip as well as during our time away. We would definitely recommend and use Katherine’s services again.

We had a wonderful week at the Akumal Bahía Príncipe. It more than met our expectations and it’s a place we would definitely return to. Katherine was a pleasure to work with and made all our arrangements. We’ll use her services for our future trips as every detail was taken care of for us. Thanks for being so supportive.

Katherine was a pleasure to work with. Very responsive and helpful! We thoroughly enjoyed the amenity and loved that it was white wine, our fav! Thank you for making us feel special!!

Katherine was very helpful and very fast to respond to any queries and help resolve anything that came up along the way. She gave great recommendations for destination and resort, we really enjoyed our time. I will certainly work with Katherine again, thank you! 🙌

Katherine is an amazing professional, we were extremely lucky to book our family vacation to Europe with her. When we got the email saying that our flight was canceled, she was able to fix everything for us in 4h!!! taking every stress out of the equation in the middle of the busiest season as Christmas can be. She was even proactive by adding few extra days to our insurance as well. There’s no doubt on my mind that I’ll book all my trips with her. If I could give her 10🌟I would!! I’m pretty sure Katherine has a deal with Santa to make Christmas miracles 😜

This is the other one

Katherine is exceptional! She goes above and beyond to answer questions, is so caring and helpful and kind! Not only is she helpful with travel advice to suit your needs and budget, but she is there for you along the way: before, during, and after your trip. She even offered to pay for our return transfer when she knew we were stressed with our son falling ill during our trip. We call her our fairy travel godmother! Always there to guide us!

This was an amazing family vacation that none of us will forget for the rest of our lives! Having Katherine on all the details just makes everything so much easier…knowing that she’s going to do the best for us make sure all the accommodations are made, like transportations and hotel stays before the embarkation of the ship and after disembarkation as well. We had an unbelievable vacation that i had peace of mind everything would work out smoothly because we had Katherine in our corner!

Thank you for all the help, we are really enjoying our time here. We have an amazing vacation. We look forward to working with you again too :)

The Zilara was a very nice resort and the beach was great. Good choice. Sorry, we didn’t get a chance to take a photo of the card. Thanks again.

We booked a 10-year anniversary trip to Maui, Hawaii with our travel agent, Katherine Poon. A few months later, the devastating fire that destroyed Lahaina occurred. This created a lot of extra work and Katherine kept us up-to-date right up until our departure date. Katherine sprung into action again, canceling her personal plans after we missed our connection due to a lockdown at Pearson International, setting us back 24 hours.

She then secured a huge room upgrade and a lovely welcome gift at the hotel.

Carefully consider each piece of advice from Katherine. She has your best interests at heart. We had a great trip and I believe that Katherine put in more time and energy than any other travel agent would have. Many thanks, Katherine, on a dream anniversary trip to beautiful Maui.

We booked a 10-year anniversary trip to Maui, Hawaii with our travel agent, Katherine Poon. A few months later, the devastating fire that destroyed Lahaina occurred. This created a lot of extra work and Katherine kept us up-to-date right up until our departure date. Katherine sprung into action again, canceling her personal plans after we missed our connection due to a lockdown at Pearson International, setting us back 24 hours. She then secured a huge room upgrade and a lovely welcome gift at the hotel. Carefully consider each piece of advice from Katherine. She has your best interests at heart. We had a great trip and I believe that Katherine put in more time and energy than any other travel agent would have. Many thanks, Katherine, on a dream anniversary trip to beautiful Maui

Well done with my agent Katherine Poon,from the planning of our trip till we we’re home we have communicated for 34 days,don’t know if any agents would spend that much time with their clients,we are the slow learner.

She gave us few destinations with budgeting,pros and cons,reports fact sheets,monitor us all the ways till we safely home ,gave us parking coupon,booked boarding pass and the-seating ,help us to paid for the Mexico tax,environmental tax, with her help made our vocational more relaxing so we will have more desirable for the next trip which is our hard working life’s reward.Thanks Katherine you made our dream journey came through.

While juggling work. wedding planning and building our home, Katherine came in to relieve us of our honeymoon planning. We gave Katherine our hopes and she put together an incredible Mediterranean cruise with a few extra days in Rome. Everything was organized so well and easy to understand for two first time travellers to Europe! We couldn't have done it without Katherine and will definitely use her services again!

Katherine was knowledgeable about my travel destination; working with Katherine was convenient and easy; she provided added value in the planning process and crafted the perfect trip for me. She is always on top of all details and her responses were always prompt.

Katherine is a very organized and responsible person. This trip our flight is in early morning, she arranged the air hotel and transportation ahead. In Mexico by chance she helped to upgrade our hotel room.. Moreover, she did her best to explain her previous excursions experiences. I highly recommend Katherine as a traveling agent. Give her a thumb up...good job....Thank you.

The efforts that you put into making our vacation something very special really shows and you have been absolutely awesome each step of the way. We’ve had such a great time. Brooke was greeted with a serenade “happy birthday” and a beautiful floral arrangement. Such a wonderful surprise and you’re so kind and thoughtful! I really appreciate all of your support even during your own time off, simply amazing! Thanks again Katherine!

Katherine is an amazing TA. She booked a Mediterranean cruise for my family. She responded to messages immediately, and was on top of every detail. She is very dedicated to providing excellent service to her clients. We were very happy with her service. We highly recommend her for all of your travel needs.

Katherine was a pleasure to work with! She set up a wonderful, smooth trip for us which I greatly appreciated and enjoyed. She was kind, professional and quick. Would definitely recommend her for your next trip. Thank you Katherine!

This was our second trip out of the country planned by Katherine! She is so easy to work with and always so accommodating! She’s so helpful, even when she’s away or busy, she’s always checking in to make sure everything is going just the way you expected! She booked all our excursions, and when we cancelled one day she msged us to make sure we were ok! We honestly could not have chosen a better travel agent to take care of us!

Katherine is amazing… she was so patient with me for not ever booking a holiday on my own. She responds quickly and gave great advice for our travels.

Thank you Katherine for your guidance during my search for a health insurance provider for Visitor to Canada. Your timely answer to my questions is greatly appreciated. Thank you

Katherine was a pleasure to work with for our recent trip to Hawaii. She was meticulous in planning our flights, accommodations, rental car and excursions. Katherine was very responsive by both email and text to any questions we had. I highly recommend her services.

I wanted to let you know our holiday in Florence was lovely. Our hotel was in a good spot for exploring the city and the staff at the hotel were great and the breakfast served by the hotel was very good, again staff was lovely and friendly. The private half-day walking tour that was arranged for us was very good, the guide was very personable and knowledgeable - it was a good intro to the city for my brother and sister-in-law who had never been to Florence before. There was no problem with the flights - long lay overs both directions but realize we didn't plan too far in advance for the trip so options became more limited. Thank you for coordinating the trip for the four of us, that was very much appreciated. Look forward to working with you again.

We're very happy to have our booking done by Fun In Paradise. Katherine was amazing providing good price and details about everything. It is recommended for anyone who is planning to have a wonderful vacation. Thank you so much!

Katherine planned our 30th Wedding Anniversary trip to Hawaii in 2020 unfortunately due to Covid it was cancelled🥲Katherine was a definite asset through the entire process of keeping us up to date and also obtaining our refunds for us! Fast forward to 2023 we reached out to Katherine to rebooked our 33rd Wedding Anniversary trip to Hawaii and it was absolutely AMAZING!!🌺 Katherine is very professional, she‘s efficient and an amazing person to assist in planning your vacation! It was comforting to know she was only a text away if we had any complications before, during or after our vacation?? We would most definitely recommend Katherine Poon @ Fun In Paradise to plan your next vacation!!

Absolutely AMAZING!!

This was the first time that my family has used a travel agent for booking a vacation, and we couldn’t be more pleased with our experience. Katherine , thankyou so much for the time you spent making sure our time away was everything we had hoped for. Your professionalism, attention to detail and knowledge of your job is so appreciated. We will definitely use your company for any future travel needs and Will highly recommend your services to others 😊🌴🕶?

Kristie Scovill

Thank you so very much for arranging such a lovely trip for all. It was fabulous. A beautiful resort, lovely room, great food and a wonderful vibe. Thank you again. I believe the entire group had a wonderful time.

Katherine was amazing!! We had a destination wedding with many people and different needs. Katherine was aware, on top of, and responsive to everyone. When ever I needed something or the situation was evolving, she was extremely knowledgeable. I cannot Thank her enough!!

We got Lucky!! She has been nothing but helpful, communicative, and responsive. On top of all details. She was there from beginning to end and everything in-between!

Katherine is a very professional agent who has attention to detail so that your vacation goes as planned. She is able to help with last minute changes to your trip.

Katherine was so thorough and made great suggestions to make our trip that much better! From arranging and confirming private transfer to and from airport and prebooking hotel room to secure perfect location on the resort. She was quick to offer support, answer questions, and was there during and after trip to ensure all went well. She is kind and so helpful!

Great service booking our vacation with Katherine! She has a wealth of knowledge and connections with the tour companies and made our vacation a trip to truly remember! I’d suggest checking the reviews on her website as there are many others there, and it truly shows that she’s the #1 travel advisor to book your trip with!

We had a great trip. Absolutely love Spain. The transfer was perfect. Our flight was delayed about 1 hour, but the driver was waiting for us when we arrived and easily got us to the hotel in Madrid. Thank you again for the help and we will be contacting you when it comes time for our next trip.
We will connect again soon.

We arrived home Thursday, everything went smoothly. Thanks for all your work!

Katherine was the most attentive, helpful and supportive travel agent I’ve ever worked with. She adds the extra touch of genuine care and concern for the people she’s helping.

With a hectic work schedule, it was definitely overwhelming trying to plan a Hawaiian vacation of a life time not having a clue as to even which island(s) to visit. We are grateful to have found Katherine, using her experience and knowledge, she consulted, guided and eventually booked our dream vacation to explore paradise. Due to her connections with various travel partners, we were spoiled like an VIP and received upgrades/treats that we had not expected. Katherine took great pride in delivering superb client-focused services by keep in touch with us constantly prior, during and post vacation to ensure all are flowing flawlessly. I would work with Katherine in a heartbeat to plan our next vacation. If you’re looking for a caring, detail-oriented and knowledgeable travel advisor, Katherine at Fun In Paradise Travel is the person to contact!

Everything went smoothly on the trips and the hotels were wonderful. Thank you so much for arranging everything. It was a perfect holiday! I look forward to working with you whenever my next holiday will be!

Katherine is caking, super helpful and always goes beyond what is expected. Totally recommended her.

Katherine planned and set up the perfect first cruise for me and my Mom! We've been back for less than a week and Katherine has worked her magic again and our next cruise is booked bigger and better! Highly recommend Katherine as a TA. She even worked all day today to book it even though she's under the weather!! Very client focused and only wants the best for her clients!

My Daughter and me recently got back from a Caribbean Cruise, our first. Katherine from Fun In Paradise Travel arranged the entire cruise for us, from our wants to our needs list.

For the Cruise, the stateroom and the floor we wanted, preferences to dinning, in an always inclusive cruise. To the Hotel pre and post the cruise and the flights to get us to the cruise port. It was a flawless Cruise, thoroughly enjoyed our room and the view. She crosses her T’s and dot’s her I’s to make your cruise the most enjoyable it can be.

The flight’s had issues but she still went to bat for us in connecting with the cruise line to get information to get us home safe and sound.

We are in the process with booking another cruise through Katherine, with the same needs and wants list. You have to be worth your salt to get people to return and do business with you again and she is the one to do it.

I am already enjoying, doing business with you again. Thank You for your kind and thoughtful wa

Nice

Efficient and knowledgeable and extremely thorough

Katherine helped us plan our first all-inclusive family vacation during Spring Break. She helped us book a beautiful resort well-ahead of time and supported us every step along the way. She may very practical suggestions, such as securing a private transfer, which meant that our travel was as stress free as possible. I was able to text her throughout our travel as questions came up and she responded immediately. Being new to this kind of travel, we were so grateful to know that she was a text away.

I would recommend Katherine (Fun In Paradise Travel) to any an all looking to simplify your travel plans. Katherine helped my partner and I plan our vacation to Saint Lucia where she provided such an exceptional level of service and would even interrupt her busy day to help the two us whenever we had an inquiry or wanted to clarify something regarding our travel plans.

Booked a last minute vacation south with Katherine. She was fantastic in getting us appropiate options for our budget and style. She then ensured there were no glitches or hiccups throughout. Worth every penny for the peace of mind and a carefree vacation. Great recommendations and is very candid but also respectful. Glad to add her to my contacts for my next travels.

Katherine is very professional and prompt in responding to our inquiries. She researched several vacation packages in a short time period to fit our criteria. Happy to recommend Katherine for her patience and attentiveness.

Katherine is extremely thorough! Thanks for your help!

Katherine is very nice and helpful. No matter I have questions about our trip she replied very quick. She kept remind us what to prepare in this trip. Even though we have issued for checkin she helped a lot.
Excellent job!

Highly recommended travel agent. Katherine is very knowledgeable and was able to make great recommendations on where to book our destination wedding. With over 50 guests coming from 3 different locations, Katherine was able to seamlessly coordinate all travel requirements and was highly responsive to everyone’s questions.

Katherine is very responsive and helpful. She truly cares about her customers experiences. Willing to help at all hours with a smile.

Katherine was absolutely amazing to deal with. Since we got the Vid for our original booking, she was able to rebook and handle ALL the details for us to get us on our vacation as quickly as possible! we just returned from Jamaica where we got a lot of R and R. I HIGHLY recommend using Fun In Paradise for your travel needs. 5 out of 5 stars.

Katherine helped us book my birthday vacation to Jamaica! She is very knowledgeable and answered all our questions and concerns swiftly. She communicated with us before and during our vacation to make sure we had all the details to enter Jamaica and return to Canada. She also contacted the hotel to make sure they knew it was my birthday. We really appreciate Katherine's travel experience and will book with her again for our next trip! Thank you Katherine!!

Very punctual
Fast response time
Personable
Thorough

I would highly recommend Katherine to anyone who is travelling. I just back from my trip to Jamaica and I can honestly say it was by far the best trip ever. She had set up everything for my friends and I. She even arranged for us to receive champagne and cake to our rooms because we graduated from University before the trip.

Katherine, Thank you for arranging the wonderful vacation for us in Jamaica. We had a lot of fun staying at Grand Bahia Prinicipe Resort. We went for the Bamboo Rafting and Horse Back Riding as you recommended. It was a lot of fun. I also spent a lot of time snorkeling right at the beaches. There were a lot of fishes especially where close to the Wedding Gazebo. Thank you for being so detailed and patient with us. Your Professional service and Knowledgeable advices were very much appreciated.

My experience working with Katherine has been really great. She helped me book my wheelchair transfer in Punta Cana. She is fast to respond to emails. My transfer was really great as well. Definitely recommend her services.

Katherine really tries to ensure that we are having fun on your holidays. She has prepared us well prior to the vacation by telling us what to pack & bring, along with a check list to ensure we do not miss anything including where to pay for our tourist tax on return. To easy off our stresses, she offered to check in online and ensure that we are sitting with our friends together on the plane. Katherine’s outstanding services start from the beginning till the minute we return home. Of course, you can always book your vacation on your own, however, with Katherine’s professional knowledge and tender care, I would never book another vacation without using Katherine’s service

Katherine is a reliable and detail oriented travel agent.

I really wanted to thank you for the coordination of my personal travel plan. The hotels were perfect for location and comfort and the area of Quebec that we were in, to be able to walk and explore the area. Having breakfast provided also made a great start for each day and either the in room or available tea/coffee in a common area was great. I was thankful for your ability to coordinate everything in a short space of time and as always excellent service. Margaret

Organized great trip to quebec. Quebec city , train to la malbaie, montreal

Katherine does a fantastic job for me and my friends. We are very worried about the COVID regulation during travelling. She helps us to solve all the issues. Besides that she contacted the hotel to fix the air conditioning which is very important in such hot weather. We are appreciate her afford.

Katherine is an excellent and attentive travel agent. She customizes each client's vacation based on their needs and budget. She helped organize our two-week family vacation in Hawaii which had various components. She made the process easy and stress-free. She monitored our experience throughout our vacation and was available to help us if any concerns came up. If you're looking for an agent who is attentive and cares about her clients, Katherine is the person to work with.

Katherine was very understanding when we needed to postpone our vacation and she worked quickly to get us our refund before the date came up. Before that we worked to plan a family vacation and she was more than helpful and knowledgeable about all the ever changing COVID rules and restrictions.

Katherine was an unbelievable help at a critical time, I am forever grateful. I had two family members pass away (one unexpectedly) and needed to book travel from Edmonton, Vancouver and Victoria to the London area in a very short time period. She directed me to the best and most cost effective routes; and also helped to guide me through the bereavement travel process. Her experience is unmatched. It was an enormous help through such a difficult time. She was available right away with any questions that I had. I am so grateful, it was one less thing to worry about through such a stressful time

Katherine is extremely responsive and attends to any questions and concerns immediately. She was knowledgeable and consulted with colleagues when needed to make sure she gave us the best advice.

Katherine has made this trip as fun as possible. As a first time traveler, I could not have been more happier having Katherine as my agent. Would recommend to any new or experienced traveler. If there are any more opportunities for future travels, I will most certainly have Katherine again as my agent.

Katherine is very efficient and caring in her dealings with clients. She is well travelled and this is an asset

Katherine was so thorough and made great suggestions to make our trip that much better! From arranging and confirming private transfer to and from airport and prebooking hotel room to secure perfect location on the resort. She was quick to offer support, answer questions, and was there during and after trip to ensure all went well. She is kind and so helpful!

Katherine has amazing recommendations and knowledgeable about every detail.

Katherine went above and beyond to help us find a last minute get away for our 35th wedding anniversary.
Her enthusiasm, support and attention to detail ensure a week away well spent at Anse Chastanet St. Lucia. A trip to remember for the rest of our lives.

This was our first time taking a trip out of country and everything was so overwhelming…where do we travel to and then what resort do we stay at? Once we decided to go with Katherine she made everything so easy…gave us multiple suggestions for resorts in different countries and we chose our favourite and then Katherine took care of everything else! She answered any and all of our questions, booked our flights and insurance…checked in with us to make sure we understood how to check in for flights and she got us our request to stay on the ground floor at the resort! She was absolutely amazing down to the very last detail and we had an excellent honeymoon trip and will be booking our next trip with Katherine soon!

We had a short time to plan our vacation and Katherine helped us plan our holiday very quickly. She organized everything and was very attentive making sure that we got to where we needed to go with ease.

Katherine was an excellent agent! Her attention to detail was amazing. She helped with last minute changes to one portion of our trip.

Katherine is a responsible agent, she followed everything very quickly, we had a lot of fun and relaxing holiday. Thanks .

Katherine did a fantastic job! She got us a much better price than we could have gotten on our own. She was excellent with communication and answered our emails very promptly. She provided great ideas/suggestions for how to make our trip more stress-free and enjoyable. Follow-up with any issues/concerns was exemplary!

When we contacted Katherine to book our Hawaii cruise, all arrangements were done and confirmed within the space of one week. Katherine’s attention to detail and the personal care she gave to our cruise was exceptional. Unfortunately, due to a family health scare, we reluctantly had to cancel our trip after she had worked so hard on our behalf.

Katherine has always provided me with excellent support and an attention to detail with travel plans. She makes sure that any changes that could affect travel are relayed to me when I am away, so one can be proactive and no surprises to derail itineraries.

Katherine did an amazing job. We had one issue and was dealt with immediately. Would highly recommend her, very thorough, pleasant to deal with and always available

She is very organized, and knows what she's doing. She even helped book my transportation when I was in Europe.

Katherine is the most fantastic travel agent. I am constantly blown away by how fast she gets back to me and answers my questions and inquiries. Her attention to detail is like no other. She really puts her heart and soul into making sure your vacation goes as smooth as possible and that you don't have to worry about anything. And that's really what vacations are all about. This was our second time working with Katherine and we will never work with anyone else.

Katherine took the initiative to take care of all details of our trip, she made sure we were comfortable with all available amenities.

Katherine made planning my first trip so easy. Assisting in all details from choosing destination to packing. She was always prompt in returning my texts and very knowledgeable in answering any questions I had.

I personally did not have much contact with her as my husband did all of the booking however, she was able to fulfill our wishes and requests :)

Katherine is the most efficient travel agent I have met.

Thanks for Katherine your arrangement to allow us to enjoy a happy vacation. Thank you so much Katherine!

I am a brand new Nexion and Travel Leaders agent. Katherine has gracefully volunteered to be my coach and mentor. Katherine has already gone above and beyond to help me out with understanding the booking process. She has been coaching me by giving me the next tasks that I need to complete and when. Great mentor, thank you so much, Katherine.

The tour was amazing and would highly recommend the tour company. Our trip went very smoothly and we have you to thank for that. Thank you giving us a wonderful travel experience. We will be in touch the next time we are looking to travel.
Take care. Joan

Katherine is very organized. She is reliable and readily accessible, answering any questions or addressing any concerns in a timely manner.

She had a great attitude, checked in often and made sure we were all set for our vacation.

We vacationed to celebrate my daughter's birthday last month. Katherine secretly arranged for the resort staff to make her feel special, and they sang Happy Birthday and brought her a cake during dinner one night. It was a very thoughtful gesture and it brought such joy to my child.

I will continue to book with Katherine in the future and highly recommend her services to friends and family!

Kathrine went above and beyond to help us plan our first family trip. She answered every question we had as soon as she could and was very helpful. I would highly reccomend her to anyone looking to plan a trip.

I would highly recommend to use Katherine as she is a perfectionist with your travel plans. You will not have to worry about anything as she will review your itinerary from A to Z. All you have to do is dream, book and then enjoy! You can use the internet all you like but it does not compare to talking to a live agent with great knowledge of the travelling business. Thank you Katherine

Once I had made my plans, I did not have to worry about anything else but packing. She is efficient, goes out of her way to deliver an excellent service and always makes sure that we are expecting is what she is delivering.

Katherine is a very knowledgeable travel advisor. If you are looking to book a trip without the headaches and unexpected surprises I would look her up!

Katherine booked my first post pandemic vacation after 2 years. I was hesitant to try and book myself with all the constant travel restriction so I wanted to use a travel agent. Everything was fantastic from start to finish. Not only was it my first trip but I also went solo after a very long 2 years of being a caregiver to my husband and mom. The resort was probably the best resort I have ever stayed at. Valentin Imperial Maya in Mayan Riviera. Thanks again Katherine for the stress free experience!!

Katherine Poon made our dream vacation a reality! Her professionalism and attention to detail ensured a flawless and thoroughly enjoyable trip! We would highly recommend booking your next travel adventure with Katherine! #Funinparadise

Katherine is efficient, works to please her clients and is responsive to any changes that occur. I am a repeat customer, as I believe that her services are excellent and delivered within the shortest turn around time and this is important within the ever changing global situations.

Dedicated, passionate and driven! Katherine is more than willing to go above and beyond for her clients. She is kind, prompt, and incredibly sweet. I would recommend Katherine to anyone looking to book a trip with expertise at hand.

Katherine is very organized and on top of it. She gets things done in a timely manner and you can always count on her to handle any issues that may arise on your trip. She is a pleasure to deal with and I would highly recommend her services. My husband and I were overwhelmed with wedding planning and she took the burden of planning a month long honeymoon off our hands.

Thank you Katherine! We are happy knowing we have you to rely on for future travels!

Katherine was very thoughtful and thorough when it came to the details of our vacation especially when it came to the needs of traveling with an infant.

Thank you to Katherine for organizing our vacation to Playa del Carmen. It is nice to be able to trust a professional to plan our trip, from hotel to transfers, attractions, tours and places to eat. Her attention to detail was extraordinary. Her suggestion to visit Xelha was the highlight of our trip. Thank you once again.

Katherine is the most attentive and thorough agent I have ever worked with.

Katherine made our first all inclusive vacation in Mexico stress-free! We truly appreciated her expertise, patience and efficiency in helping us select an awesome resort that checked off all our boxes (ie outdoor private hot tub, a specific date & flight times....lol) When we finally made our decision very, very late in the day her willingness and promptness insured we were able to guarantee our booking and price quickly. It was greatly appreciated and we felt very confident knowing we had booked with an amazing travel agent who
had been there for us from the time we contacted her through the duration of our trip until we arrived home safe and sound! Many thanks Katherine for your patience and understanding ! We will definitely book our next trip with you again!!

Detailed, diligent

Amazing. Katherine was always checking in to make sure we are happy with everything or to see if there was anything else we needed. Very helpful with the initial booking and throughout the entire trip. I've never had such amazing service from travel agent in the past.

Helpful, always had our best interest at heart and very informative. Wonderful trip, very different from what we normally do

Katherine was excellent in planning a complicated trip with many stops. Her research and resources were incredible. She was on top of all items and kept me informed of any changes. Katherine provided alternatives at each step to allow me to customise my vacation experience. Her customer service is top notch. I would not have been able to plan or book this trip without her.

Yet again Katherine has done it! I had an amazing and unforgettable trip in Central America over the course of 3 weeks. I felt safe & secure having had the best travel insurance that Katherine found for me after she secured the very last spot available on this wonderful adventure trip. Her promptness in booking my trip was no surprise to me, which is why I keep on using Katherine's travel services. Not just that I had a welcome message from thoughtful Katherine the same day of my return, I also got a nice gift card in mail shortly after that I gladly enjoyed. Really, besides providing excellent, prompt and detailed service, Katherine also truly cares about her clients that inevitably become her friends. :)

Katherine was efficient and professional. She went out of her way to get us the answers we needed and sure enough we got our refund. I highly recommend her.

First, I want to thank you for all your help with organizing our wonderful trip to Jamaica for us. Everything was great, we got all rooms next to each other.


The flight went smooth beginning with the chauffeured ride to the airport and back home safe and sound. The driver was excellent.

The resort itself (Luxury Bahia Principe) was unbelievable and amazing and the “all inclusive” is a great invention – food, drinks, entertainment, everything was marvellous. The restaurants and buffets were incredible. The pool and beach were very inviting.

We had a full day excursion visiting the Appleton Estates (rum factory), the Y-Falls and the Black River (crocodiles). It was truly an experience.


I highly recommend this resort. The weather was excellent.

Thank you again Katherine (from Rossi, Monaco & DeLellis family), you did a phenomenal job in planning our Jamaican vacation.

Katherine is a travel agent that you can trust thoroughly with all of your travel needs. She is very knowledgeable and very accessible to get your questions quickly answered. ****5****

FIVE STAR +— Extremely professional, exemplified service, and doesn’t leave any room for error. This is not our first experience with Katherine, and most likely won’t be the last

Quick responses, got things done for us. Easy to work with. All requests we had were accommodated. Good agent.

We had fun and enjoy the trip.

All Inclusive to Cuba – May 2015 Philip & Anita W, London, Ontario Katherine: It is time to say thanks you for all you effort, so we could had a present, enjoyable confident trip, from the time we book till the end of the trip, like to share it with you. We know we were not neglected by our agent, when you e mail us our e ticket and invoice, but we didn't respond you in time, you gave us a courtesy home call to ensure we can board the trip, and by making our seat selection so I would not have to say excuse me to leave my seat. We took your advice to bring the Imodium, peptobismol and Advil, Advil and Imodium were used due to the heat case, the headache and the stomach, so we had confident with the food, you know this time we had two groups and book from two agencies, you booked us to reside just next to theirs, so it was convince for us to keep in touch. Thanks again, and hope to have you next time. Regard, Philip & Anita W

Recently, I turned to my good friend, Katherine for some travel advice. As snowbirds, we typically drive south, but with the US land border closed to Canadians until Nov 8/21, we were once again having to fly. We had heard that arriving 2 hours prior to our flight, may not be enough time. I chose to contact my trusted friend, and travel agent, Katherine at Fun In Paradise Travel. Not only did Katherine recommend that we arrive at the airport, at least 3 hours before our flight, she also gave recommendations on several locations for COVID testing for travel. Katherine’s advice was bang on! We arrived 3 hours early and just made it to the gate in time for departure. On boarding, we were told the flight would be delayed as 45 passengers were still in customs. Thankfully with the advice of Katherine, we were not the ones holding up the plane or potentially missing our flight. Thanks again, Katherine!

Katherine worked diligently with us and spent a tremendous amount of time planning the most amazing 30th Wedding Anniversary Vacation. She was determined to make our trip “a trip of a lifetime” for us! She maintained our excitement over the year. I was injured early December and Katherine reached out to me weekly to see how my recovery was going and to encourage me to stay positive. I ask who in the service industry does this???? Let me tell you who...KATHERINE POON does!!!!
I have never come across a travel agent who is so dedicated and passionate about what she does and truly cares for the well-being of her clients before, during and after their vacation. I have recommended Katherine to several of my friends and family members who are travelers and they are all 100% satisfied with Katherine's above and beyond service. She has been by our side as we navigate the challenges canceling our vacation due to COVID-19. We will rebook with Katherine our dream vacation to Hawaii for sure.

Everything are well organized. Information are very detail. Overall service are very good.

Worry free travel as everything is well planned with timely remainder etc. It is a charm...

Katherine takes her work very seriously and will go out of her way to make any planning seamless as possible. she will seek out the best deals, but also make one aware of any potential problems with a service that is not familiar with.

Excellent vacation and beautiful resort. A few minor issues with WiFi and power outage but that was no fault of travel agent. But it didn't change the outcome which was a dream vacation. Thank you so much!

Katherine is very patient and always has her client's best interest. Due to unforseen circumstances Katherine worked with GoWay Travel and advocated for us to get a refund/credit for our trip We were very thankful with how things turned out.

I have worked with many travel agents in the past but none of them have even come close to Katherine’s commitment to customer service and her knowledge. My Mother and I were celebrating her 75th Birthday. I wanted someone who had experience with Hawaii, could direct us to the right hotel, shows, and excursions and Katherine was definitely the person.
Katherine truly goes far above expectations and supports you through the entire trip. We needed wheelchair transportation set up and Katherine arranged that and followed up to ensure they would be there for us. For every thing we did she had detailed instructions . She was able to negotiate an upgraded room with the view we wanted, a catamaran ride, and Birthday surprises.
It was such a pleasure to work with Katherine, a truly dedicated Travel Agent who delivers the best customer service I have ever experienced!
To top it off we received all that at an incredible price!
I highly recommend Katherine. You will not be disappointed!

Thank you! And thanks again for everything! The trip was flawless! We had a wonderful time! Back to reality and covered in snow. We had the time of our lives.

She took her time and work hard to deal with our vacation needs to be cancelled due to the Mother Nature, now we got our money back, thanks Katherine.

Katherine is a very knowledgeable and experienced travel consultant.
She goes out of her way to make sure every detai of your vacation is looked after. She takes the time to review everything with you before you go.l was thrilled with her service. Thank you Katherine.

Me and my group of friends just returned back from our vacation from Jamaica. We were there for a week and it was a blast. Katherine even helped us get upgraded rooms with an amazing ocean view, she also left a little note that we all graduated recently, and the resort left us with a surprise in our rooms. Katherine also checked on us every other day from the day that we left Canada and the day that we returned back !

Thanks Katherine! Your attention to detail made me pick you. I was so busy with life that it made it so nice to be able to call you and have you arrange a flight with all the arrival and departure details I needed. Thanks again!

Katherine is a very thorough travel agent, she always looks out for your best interest. I booked a trip with my Mom and Cousin pre-covid and due to the pandemic situation we had to cancel our plans. Fortunately, we were able to get all of our deposits back, even from Air Canada. If we had booked our trip on online we would not have been so fortunate. This is a great example of the importance of booking with a travel agent. We were so thankful for Katherine's advocacy. We look forward to when we are able to travel freely so we can book our trip once again with Katherine.

Working with Katherine was a wonderful experience. She was knowledgeable and available and responded quickly to our inquiries. Always went the extra mile.

It was great!

Very responsive. Attentive to detail.

As usual Katherine’s attention to detail made for a seamless vacation. It’s noticeable in the small details when we compare to people that took the same trip with a different agent. GREAT work Katherine!

I've been planning to get away for some time, two years to be exact. Katherine is a customer of ours, I told her that i was looking at going somewhere warm for the holidays since I knew she was in the business. I was only hoping for suggestions from Katherine because I was afraid that it would be too expensive to book with an agent. I gave her a handful of destinations that we were interested in going to and all the questions we had in regards to visa entrees, passports, currencies, travel insurances, weather for this time of year, and excursions. To my surprise she gave me everything in much detail and helped us in making our decision so much easier. Cuba was amazing! We are ready for our next vacation and we would definitely call Katherine to help us out again.

Katherine worked very hard to get us exactly what we wanted. Unfortunately, we have to cancel due to the virus. This is when you really want to work with an agent. She has been a great support during this difficult time. We also took her advice and got the good insurance. We fully intend to book with her for any future trips.

Thank you so much for arranging such an excellent trip for us. We will let you know when our next trip comes up. Your excellent service and expertise are greatly appreciated.

Always resourceful and prompt. Timely bookings and asks all the right questions to make sure I get the best service

Working with Katherine was a wonderful experience. She was knowledgeable and available and responded quickly to our inquiries. Always went the extra mile.

I would say you're extremely wonderful to work with because you truly care about the clients experience. You're extremely thorough and organize and take the time to answer any and all questions a client may have. You're easily accessible if we have questions, especially on the day we leave for our vacation. As well, you go above in beyond for your clients, such as visiting them at home and making sure they know everything about their trips. Overall you're extremely kind and wonderful!!

It has been a while since we have utilized a travel agent but Katherine was referred to us so we decided to try using an agent this time around for our travel. The question now is........."why not use a travel agent"? ....it is so much more convenient should you have questions about your destination or should you encounter problems with your destination. Katherine is knowledgeable, accessible, responsible, thorough and absolutely on track from start to finish with planning your vacation. I would highly recommend Katherine and have so to other people who have booked with her. Eliminate the hassle of searching through the internet and finding out who, what, when, where, why...........Katherine will answer all those questions for you!!!

Katherine offered great advance and planned an itinerary that was seamless for us. Her own travel experiences were valuable in shaping her advice. We found her suggestions helpful. Absolutely loved our stay in Maui!

Never stops working for you until you arrive back home.

We have a fantastic time here in Edmonton. Thank you so very much for helping us to plan this trip.

Katherine has made this trip as fun as possible. As a first time traveler, I could not have been more happier having Katherine as my agent. Would recommend to any new or experienced traveler. If there are any more opportunities for future travels, I will most certainly have Katherine again as my agent.

Katherine has been so helpfull and reassuring during this difficult time associated with travelling during the coronavirus. She has been prompt and extremely helpful guiding me thru the process not only planning and booking my trip but now unfortunately in cancelling and sorting thru insurance claims.

Working with Katherine Was the best decision I ever made. She made sure that everyone had all of the combinations that they desired. , she saw the sound from start to end and not once and I feel uncomfortable. I will never book a trip by myself. I will forever be in love with how well she did. When we had booked our excursions we had a small problem. That being said when I called Katherine to explain what was going on and what our problem was she took care of it instantaneously. It was a huge relief for me and my family being able to just go on this vacation knowing we were in the best hands possible.

We really appreciate you taking the time to explain all the procedure and details about our trip to us. For the first time traveler like us, it is very important for us.
We were having a very good time in Varadero. We brought back lots of suntan and good memories. We met a bunch of good friends and enjoyed a trouble-free first vacation in Varadero. We will have the confidence to take another trip again soon.
We are taking this opportunity to show our appreciation. Thank you very much for your good work!

Katherine not only sell you a trip and forget about you,she would explaned the whole trip from parking to checked in .

Feeling overwhelmed as to where to start with planning our trip to Hawaii, Katherine made it easy and took off the pressures of doing all the planning like we normally do on trips. The only hiccup we had was with the pick up from the airport which had nothing to do with Katherine. And, once I told her what occurred, she was all over resolving the issue. Again, she took away any pressures so we could enjoy our trip. The hotel was awesome and glad she recommended it. We stayed at the Kona Sheraton. She had called to confirm a late check out for us and during that process, she managed to make sure we had a room overlooking the Manta Ray Bay. One word - AMAZING! We saw manta rays from our balcony...what a view...not to mention the view of the ocean and all the volcanic rock...love! Katherine checked in with us to make sure all was well which was great and very thoughtful! Everything went smoothly. I want to thank Katherine for being such a great agent!

Just the best because she was patient and had answers

Just came back from a family vacation in Jamaica. Katherine came through again with making sure any concerns were addressed from the time we were booking until we arrived back home. Katherine’s attention to detail and customer service experience is why we keep booking with Fun in Paradise.

Fast efficent and friendly

Katherine has been extremely helpful in booking our first vacation to Mexico. Any questions asked, she would promptly answer or if she was unsure, make contact with our hotel on our part. Any issues regarding the hotel room arised, Katherine assisted us and informed us of the necessary steps to take and was very helpful. Booking with Katherine is stress free - she digs deep to ensure there are no hidden fees once at the checking into our resort. We will definitely be recommending Katherine to our friends, and will be soon be looking into booking our next trip with her as well. Thanks for a great vacation to Mexico!

As always. Katherine is very detail oriented and will not hesitate to check in

Katherine never stops working with you. Even during the trip if a problem arises Katherine will attempt to make it right. Very detailed oriented.