Epic Universe Expert

My husband and I had an amazing trip to Disney World thanks to Lisa. It was our first time there so we had lots of questions about the process and she was promptly responsive . She helped us with the genie, the hotel and everything else as she had personal and professional expert with Disney World. I would highly recommend Lisa as a travel agent. She was knowledgeable and friendly and made the process of going to Disney totally smooth.

Lisa was wonderful to work with for our first trip to Disney. She was so helpful and responded to our questions in a timely manner. We will be sure to use her services again. Thank you lisa !!!????

Lisa was very hands on with the planning process for our family vacation. She took time to answer and help us all with our questions and booking hotel and dinning. With a group of 10 we were worried about planning all together, but Lisa handled everything for us!

Lisa has been planning vacations for us since 2019 including a Disney cruise , a trip to Aulani in Hawaii, and a Beaches Resort vacation in Turks and Caicos. She is now planning a multigenerational cruise to Alaska for us. I cannot sing her praises her enough. She is always two steps ahead and handles everything from booking photographers on the resort to ensuring we have completed Covid testing requirements and paperwork. Her communication is top notch and she’s always available. I won’t plan a big trip without her , not only because she takes all the stress out of planning, but because it is FUN to work with her. I’m truly thankful for these amazing family vacations I would have never attempted to plan on my own.

Lisa is beyond helpful. She is patient and always available.

Our trip was so effortlessly planned with Lisa’s skills. Not only is she completely helpful and diligent in our needs, she’s so beautifully sweet and graceful in everything she does and her communication with us was A1!

Lisa is amazing!!!! She was so helpful, so detailed, and so knowledgeable!! Lisa is friendly, patient and organized! She will be planning allll our trips!

A-ma-zing! We were first timers and Lisa helped every step of the way. If you've never been before...you don't even know what you don't know! Lisa took the reins and guided us through the whole planning process. She is a true Disney expert and made the process easy and exciting. She knows all the tips, tricks, hotels, rides, restaurants, must dos and more. We got everything we wanted on our trip with her help...and her services are free! I would never plan a trip without Lisa!!

Lisa is literally the best Disney Vacation/vacation planner period!!! She books every one of my trips and they are simply perfect!!

My sister and i did Disney for Christmas which was by far and away the coolest time to visit Disney🎄🎄She got us into the brand new Coronado Springs Towers and the Christmas Party which is a must do!!! We had the best trip and she literally booked every one of our fast passes and dinners we wanted!!!

She also booked trips for my fiancee and I both last year as well as our next upcoming trip! Again she got us everything we wanted for dining and also the much anticipated Polynesian Resort 🤩🤩🤩Literally she works amazing Disney magic to get you all of the super unique resorts and dining experiences!!!!

Ohhhh and not to mention she just booked our honeymoon in June of 2022 to the Caribbean 🌴🌴

You are crazy if you book a vacation with any other travel agent!!! She is literally the best and takes

Lisa was so sweet and accommodating of all of our needs. I felt like I had a million questions but she answered all of them. I was able to go on vacation and feel like everything was just handled. Lisa is so knowledgeable about Disney and its properties. I haven’t been back to Disney since I was 13 but now at 32 it was just as fun and even had super cool stuff for adults. Even when we were on the trip Lisa was responsive and helped us along the way. 😊

Having not visited Disney World in thirty years, we needed assistance in planning a trip for our family. Lisa helped us plan a wonderful trip by providing us with useful information and insight and tips to make the most of our time there.

Lisa is the BEST! She has planned a few trips for us and she is truly an amazing travel agent. So attentive to our wants and needs! She has the best advice and tips! We recommend her to all of our family and friends!

Lisa was quick to respond to my texts and prompt to our scheduled call to discuss, plan and set up our Orlando trip to Universal.

She is so helpful, timely and easy to work with.

This was my first time using a travel agent, and I'm glad I did. Lisa was able to get me everything I wanted with dining and even some some if her own suggestions. I'm glad she did because I learned the hard way that Disney with a 5 year old is a lot different than Disney with adults. I had cancel a few of my reservations, but kept storybook dining that she grabbed for us. We loved it, and it was probably the highlight of our trip. When we go back I will definitely be using Lisa again.

Lisa made planning our trip so easy and stress free. She was always willing to answer any questions and was very diligent on making any reservations we wanted. She even helped suggest airport transportation which made getting to and from our resort so easy. Our trip went very smoothly thanks to her.

Best Planner Ever! We had decided (last minute) to surprise our kids with a Disney Trip after Christmas and Lisa got us covered with all we needed for our stay and tickets to the parks!

Lisa is wonderful to work with and did not miss a single detail when she booked our trip to Disney World! She will take care of you every step of the way to make sure you have the best trip ever!

Excellent experience from start to finish. We went to Disney and Universal. She was super attentive the entire time we were on vacation for any questions.

Lisa Wainwright helped my family and my sister in laws family plan a joint trip (8 people total). The trip was originally scheduled for 2024 but we decided to push it til 2025 and Lisa made it happen with no issues at all. She could not have been easier to work with and more accommodating. It was first time for us to Disney and Lisa made it the perfect magical trip for us with her reserving us rooms at the art of animation in the little Nemo family suites and explained to us how that was closer to Lonny and pool and buses and skyliner etc. which was KEY LIsa also booked our breakfast at the castle with princesses and chef Mickey meet and greet breakfast. She took care of our lightsaber building appointments for us as well. She also booked us the boat ride for fireworks which I cannot recommend enough Lightning lanes seemed overwhelming until Lisa walked me thru how to use them and the plan to maximize their efficiency. It was magic. We never waited more than 15 minutes for any ride. It allowed us to enjoy all the rides and have the kids (ages 3 thru 7) to not have meltdowns due to hour long waits. Lisa also advised about the photo pass memory maker which is worth every cent and allowed for tons of captured moments and memories for our kids and for our families without the stress of getting pics with cell phones etc I knew Disney would be a fun family trip but Lisa’s help and experience and guidance took the trip to the next level and made for magical experiences for our families I would not only 100% use Lisa when we go back to Disney but also for any other trips we plan and will recommend her to everyone we know for any Disney or other trips. Thank you forever for helping us have a magical family Disney trip Lisa !!!!

Lisa Wainwright was our disney vacation planner and she was amazing! She was able to book us all of the tickets that we wanted! She was extremely knowledgeable about the lightening pass system and was able to help maximize our usage of it. This is our 2nd vacation with Lisa! She does not disappoint from restaurants, to special events to lightening lanes! She was always available for questions! I highly recommend!

We literally had the most amazing week in Disney at Mickey's Not So Scary Halloween Party???? Now dont be jealous but we did get to go with Lisa as there have to be some perks to having ur cousin as the literal best travel agent and Expert Disney person!!!?? If you are looking specifically Disney she is your go to person! Every vacation we do thru her, which we go to Disney at least 1x per year is planned with amazing detail and the days/plans are flawless! She knows all the best secrets, what foods to order, endless knowledge of the multipass/rider swap etc etc etc!!!! Our days are filled with so much fun??Ur not truly experiencing Disney or getting the absolute most of out of trip if you dont plan with her! Take the trip, see Disney thru your kids eyes and let Lisa plan you the most amazing trip...u wont regret it!!! Thank you Coasters & Castles Travel - Lisa Wainwright for another amazing trip filled with so many memories and fun????

Lisa did an exceptional job planning our Beaches trip to Turks. She listened to our wishes, came up with a plan and executed it flawlessly!!! She even provided a packing list. I can never travel without her planning again!

I am very happy with the service we received from Coasters & Castles, specifically Lisa Wainwright. She helps guide us through our whole trip planning. She also is very responsive. This is my third Disney trip I’m planning with Lisa!

Lisa Wainwright from Coasters & Castles Travel has been amazing in helping my family plan two unforgettable trips to Disney! Her attention to detail, quick responses, and expert knowledge made the entire process smooth and stress-free. We couldn’t have done it without her and highly recommend her to anyone planning a magical vacation.

I have had the pleasure of working with Lisa on a number of trips. She helped me with two Cancun trips as well as a Disney cruise. Lisa was knowledgeable about the locations in Cancun that I was interested in. She listened to what my goals were for this vacation and she made suggestions of places that would meet the vision I had for my trip. She helped set up transportation from the airport to the hotel and back again. She was very descriptive in what to do and how to get where I needed to be upon arrival in Cancun. Any foreign airport can be overwhelming and confusing, but I felt prepared for everything after Lisa prepped me. Prior to the trip she made sure I had her information in case there were any issues. She checked in a few days into our trip to make sure we were happy as well as following up on the back end to ask my opinion of the resort and to share any information I had. Lisa helped make our vacation one to remember, in a good way!! For our Disney cruise, she helped suggest appropriate accommodations that would best suit my family. She recommended dining times and excursions that we may find enjoyable. She explained the process and we went into it well prepared. I will use Lisa again and again in years to come. Highly recommend!

Lisa Wainwright (at Coasters & Castles) has helped my family with multiple trips. It's awesome having an expert arranging things for you and providing advice. I recommend her to my friends and co-workers all the time (and I guess here on Google Reviews now too)

Lisa Wainwright was very helpful to register us on the Disney Cruise and always made the time to when I had a question she was very knowledgeable about the Disney Cruise planning .She made it so easy for us and we really had a great time . It was my first time going and hope to go again. ! Thank you, Lisa

Lisa did a fantastic job helping to organize our Disney vacation. She was very knowledgeable and had very valuable insights to make the days go smoother. I would highly recommend Lisa for all your Disney vacations.

Lisa is the best to work with! We have gone on several trips booked through her. All the details are thought out. It makes travel planning so easy.

Lisa was amazing to work with. She listened to our needs, provided us options and was very responsive. She even checked on us after we arrived. Definitely recommend!! ??

Lisa Wainwright (at Coasters & Castles) has helped my family with multiple trips. It's awesome having an expert arranging things for you and providing advice. I recommend her to my friends and co-workers all the time (and I guess here on Google Reviews now too)

I've booked 2 trips with Lisa Wainwright and she was amazing!! Lisa is so knowledgeable and up to date with all the latest and greatest things to do. I can't imagine planning a Disney/Universal trip without her help!

We worked with Lisa Wainwright and stayed at the Iberostar Paraiso Lindo! It was a wonderful time for our family and our kids (ages 10 & 7) loved the big waves at the beach, the water park, allllll the buffet meals and the evening entertainment. It was the perfect stay for us!

Lisa was amazing! She helped us plan our Disney trip and listened to exactly what we wanted in the time frame we had and was able to give such great suggestions based on her experience. I had a few questions while on the trip and she was super helpful and was able to make our trip worry free from a planning perspective.

Lisa was incredible! She made planning our Disney trip absolutely seamless from the beginning details of picking a place to stay, to dining and park reservations. She always got back to me right away and had tons of great suggestions for places to eat, and things to do at the different parks. I also appreciated all the great tips she gave us. She has an exstensive knowledge of Disney, the different resorts, parks, and rides which was extremely helpful! I would highly recommend using Lisa to plan your next vacation!

Lisa was recommended to me by my sister and I'm so glad we took advantage of her expertise when booking our girls trip to Secrets Cabo. It was my first time using a travel agent, didn't know what to expect, and I have nothing but WONDERFUL things to say about Lisa. She answered all of our questions (and we had a lot) and I felt so secure knowing that everything had been taken care of. She gave hotel suggestions and even made the sweetest presentation on tips for Mexico once we had booked our stay (it's been quite a bit since any of us had traveled internationally!). Thank you again, Lisa, for making our joint 40th birthday trip a truly memorable experience! I had the best time, I even booked another trip through Lisa with my family :).

We surprised the older 3 with a trip to Disney for Fall break! Lisa Wainwright with Coasters & Castles Travel - Lisa Wainwright was AMAZING! She made all of our hotel, restaurant, and park reservations! Her recommendations were on point for our family and her checking in throughout our trip was the best!! We had a magical time!! Thank you Lisa!!!??🎉

Very knowledgeable and helpful. Always available for questions. Worked within our timeline and budget

Lisa helped us so much and helped in so many ways!! She was able to answer all of our questions! When we got to Disney World and the cruise all went to smoothly!!

Lisa was amazing. She helped through every step of the planning. She was able to get all of our restaurant reservations and we had beautiful rooms at the Polynesian. We had an awesome trip with her help. I would definitely work with her again. She replied in a timely fashion to all questions and was always pleasant. She got us an amazing upgrade and our rooms at the Polynesian were magical.

We hadn't been to Disneyworld in 25 years and Lisa was so patient with all our questions. She was amazing with helping us plan a wonderful trip for our granddaughters. All her suggestions from the resort, genie +, and parks made our trip go smoothly. We will use her for future trips. Her kindness was appreciated.

Lisa was always there to answer questions very professional and always checking in which I loved. Never complained on the hour we messaged I never felt lost as my 1st time on a Disney trip. Always looking out for discounts. Also Lisa thank you for making this trip thee best memories for my family and planning my baby girls 4th birthday breakfast 🍳 it was her dream come true & mine seeing the kids light up was by far my favorite even my husband who is the most hard headed who won’t agree and just sees it as wasting money even said it was the best time of his life & thanks to you for making it stress free!! I wish I can share all pictures. I have already sent a couple people her info and will continue to recommend I’m blessed to come along with the best travel agent by far! ?? I had messaged a handful of people 2 years ago & Lisa was the only one to make it feel right and explained and took time to answer each question.

We always book our Disney trips with Lisa, but what started as a dream to go to Hawaii, she made a reality. We have just spent two amazing weeks on two islands. Lisa listened to our wishes and thought of every detail. She researched and offered suggestions and booked everything. We felt pampered and had a wonderful, bucket list vacation. Lisa is passionate about travel and cares for her clients. I highly recommend her for all your travel needs. She is the best!

Lisa went above and beyond helping me plan our first Disney trip. She knew the right questions to ask to help guide us to pick the right parks, 'extras' and the right resort. She knew how much an appointment at BBB at Magic Kingdom meant to me for my 4yo daughter and set her alarms to see that we snagged an appointment. She made my little girls dreams come true :) Lisa was always available via email, text or phone and offered to chat on the phone so that i could ask any lingering questions as our trip got closer. We LOVED working with her and highly recommend!

Lisa is a gem. From beginning to end, Lisa answered all of my questions and offered wonderful tips for making our Disney cruise perfect. She was always just a text or phone call away and went above and beyond to take care of every aspect of our trip.

Thank you Lisa Wainwright for all of your help planning our recent Disney World trip. I can’t thank you enough for everything. Lisa knew this was going to be an emotional trip for us. My family goes to Disney 1-2 times a year and this was our first time going back after losing my husband last year. Lisa's help and knowledge on how to use the Genie+ and lighting lanes made this trip special for me and my daughter. If you’re thinking about taking a trip to Disney, reach out to Lisa Wainwright, you won't regret it. Thank you again Lisa for everything!

Lise is the absolute best!!! So knowledgeable and willing to help us plan our Disney trip. I contacted Lisa with a million questions and she always had the answers

Lisa is very thorough and knows what she is talking about. We planned a trip to universal and islands of adventure. We were so glad to have her guidance. I highly recommend her to plan your next vacation.

Lisa helped us book our dream all inclusive honeymoon to Sandals Montego Bay, Jamaica. We had some specific requests regarding room location on the resort and all of our expectations were met and everything was picture perfect! She gave us such a personable experience and we will definitely use her to book in the future!

Everything was perfectly planned and super easy!

Lisa provided so much guidance and information when we booked our first trip to Disney. It made navigating everything so easy!

Working woth Losa was simple ans smooth. Even woth ALL the questions or changes she was right there to assist. She even followed up during our trip to see how it was all going and if I had any questions....and I DID! and she helped! It was the most magical vacation planning experience I could have asked for. Thank you Lisa! I xant wait to plan my next trip (Mommy /Daughter ?)

Lisa has helped us plan 2 wonderful Disney adventures and we couldn’t be more thankful for all her help and expertise.

Lisa was amazing to work with. She was incredibly knowledgeable and responsive to all of our questions and needs. As first timers (as adults/parents) going to Disney - I couldn't have done it without her guidance, tips and tricks. She made sure that we had an incredible time and that our schedule was manageable. Will definitely be using her again in the future!

Working with Lisa was great! She made things easy for us from start to finish! Lisa is friendly, knowledgeable & enthusiastic! I would recommend her to my friends & family who are hoping to book a future trip!

Lisa is super knowledgeable about all things Disney World. We have planned 3 trips there with Lisa over the last 6 or 7 years. Having her knowledge about some of the Disney "tricks" greatly helps make an enjoyable trip!

Thank you Lisa Wainwright for all of your help planning our recent Disney World trip. I can’t thank you enough for everything. Lisa knew this was going to be an emotional trip for us. My family goes to Disney 1-2 times a year and this was our first time going back after losing my husband last year. Lisa's help and knowledge on how to use the Genie+ and lighting lanes made this trip special for me and my daughter. If you’re thinking about taking a trip to Disney, reach out to Lisa Wainwright, you won't regret it. Thank you again Lisa for everything!

This is our third trip that Lisa has helped us with. And truly we would not do it any other way for the rest of our trips! We like to go annually around Christmas, and used to do it ourselves, but after Lisa's help it's almost like a whole new trip/experience! All our number one dining/rides/experiences are a priority for Lisa and makes sure we get to do our must's and more. We cannot reccommend her enough and anyone who thinks of using her for your own experience rest assured you are in for a trip of a lifetime! Thank you Lisa!!

Lisa took the time to explain things very clearly. She was always concerned with making sure that we had the best experience

Lisa has helped my family plan two Disney vacations. I can't imagine going without her help. She always responded promptly to our questions and is very knowledgeable regarding the parks, rides, resorts, transportation. If you are planning a trip, I highly recommend Lisa to make planning fun not stressful!

Amazing! She's a travel magician! We planned a last minute trip to Disney with Lisa and she made magic happen with every detail-- hotels, meals, parks and so much wonderful information that made the trip easy! Honestly, I had avoided Disney due to all of the complexity but Lisa makes it easy to understand and provides so much helpful information, she is the best!

Planning a Disney trip was always too overwhelming for me. Lisa made this trip so much less stressful to plan and held my hand along the way! I wouldn't have been able to successfully do this trip without her!