Jennifer was so great to work with. She gave us great suggestions and she couldn’t have been more helpful

We have worked with Jennifer multiple times in the past few years, the most recent time being for our destination wedding. Over the past 8 or so months, she has been a crucial part of our planning process. Since a destination wedding was a totally new experience for me, I was going in blind and her and I worked together closely to make it exactly what my fiancé and I want it to be. Her response time is outstanding and customer service is her top priority. We have also recommended her to friends and family who have been nothing but pleased.

Jennifer and her team where wonderful! Got us what we wanted, when we wanted it. Her experience and attention to detail make booking any trip effortless. Would highly recommend everyone use this agency for all their travel needs.

Patience and perfection wrapped up in one beautiful woman! My husband and I wanted to travel to St Thomas and asked Jennifer for recommendations. She provided several options and patiently answered our questions and concerns. We ended up with a perfect stress free vacation. The return flight was a connection (that we requested) and of course due to weather delays we missed the connection flight, Jennifer answered our call on a late Saturday night and found us accommodations near the airport and rescheduled our flight for the next morning while several hundred stranded passengers stood in line to do this themselves. I have planned many vacations with Jennifer Schaller and she has always knocked it out of the park! I recommend her to all of my family and friends.

Jennifer was great pleasure to work with even though our trip through the Cyclades had to be postponed because of COVID 19. Thanks to her, we were able to extend our trip insurance payment to next year!

Jennifer has been wonderful to work with. She found us the best deal in cruises as well as airfare. She even called to check on us on our return home because our flight was delayed. She immediately got us on another flight the following day. We highly recommend her to anyone, and plan to use her again for our next travel adventure.

My boyfriend and I contacted Jennifer less than a month before our trip to Bali. Up to that point, we have only booked our round trip flights so we were desperate for help! She was very mindful of our budget and paid close attention to what we wanted out of our trip which was a mixture of relaxation and adventure! Not only did she go under our budget, but she was even able to get us amazing deals. After listening to what our ideal style of resorts, she contacted us with several options of places to stay and was very transparent on how much everything was going to cost us. All the accommodations she booked for us was exactly what we wanted!

Day before our trip to Bali, I tried contacting our first resort to book massage appointments without success. I then contacted Jennifer to see if she can book massage appointments and she was able to confirm reservations that worked out perfectly with our itinerary. Jeniffer is truly amazing!

Jennfer is very knowledgeable and with excellent communication skills. It was a difficult booking and she did it right. Unfortunately we had to postpone our trip to Mexico because of covid, but Jennifer took care of everything and got our refund at the proper time.

Jennifer handled every detail to make this trip memorable. We started planning with Jennifer a few months before our honeymoon and she was a pleasure to work with. She thought of everything that would make this trip as stress free as possible. We enjoyed every moment in Italy. We are already thinking of planning another trip with Jennifer. This time to Spain. We look forward to working together with Jennifer again.

Jennifer was a pleasure to work with. We had a large group and she was great with all the details needed to get us from one place to another. She had wonderful ideas for hotels, tours, and restaurants. We also had last minute changes that she graciously handled. Jennifer is easy, organized and great to work with. I hope to let her plan another trip for us!

Jennifer has been so great to work with! She planned our honeymoon in Aruba and our 2-week Italy trip. She made it SO easy for us - she booked our flights, hotels, transportation, etc. She had great recommendations and always provided us with several options before booking. I highly recommend working with Jennifer!

I have used Jennifer multiple times now and I don't have the words to describe pleasant the experience has been. Jennifer is the most responsive travel agents I have ever worked with. She is patient and despite being three hours ahead of me, she always makes sure he is available. My wife and I love that Jennifer plans everything from travel, hotel, dinners, and adventures. She recommends the best places for my family. I would give Jennifer 10 stars if I could! We will be using her many more times and recommending her to all our friends and family!

Jen was excellent. From the start of us planning my wife and I were already stressed dealing with our family and searching and booking hotels, restaurants, outings, etc. was not something know how to do as well as didn't have time to doing so. She handled EVERYTHING. Also, knowing that we used a professional, we were always comfortable knowing that she was able to not only be there if anything went wrong but also was extremely helpful with the organizing our trip. We had a situation where we had to switch hotels and instead of us panicking, we simply reached out to Jen, she handled it all, and we were able to enjoy not having to stress. It made our trip and stay very enjoyable. We have a large trip to Japan that we are planning in a few years for our 10 year anniversary, and she will be the one I reach out for sure! As well as one of our friends who travels often couldn't say enough about Jen and her professionalism and will be calling upon her services soon. Thank you very much Jen.

Jennifer does a phenomenal job with finding the perfect flights/hotels for every type of vacations. She is flexible, diligent, and understanding of requests and wants! Will never go back to booking my own vacations again and have already recommended her to friends and family!

Jennifer has booked our last 4 trips to Secrets of the Vine Cancun. She had recommend us this resort four years ago and we fell in love with it. Each and every time Jennifer has been promted with booking our air and hotel. She knows we love this resort, so each trip she requests the same room for us and the hotel always accommodates her requests. I would highly recommend booking with Jennifer because she is personable and professional.

I asked for rates for our trip and Jennifer had several packages to pick from.

Jennifer helped me book a trip for my family to Cabo San Lucas. Besides booking our hotel rooms, she helped me arrange affordable third party transportation to and from the airport and worked directly with the concierge at the hotel to arrange restaurant reservations and inter-resort transfers for my family and I. Travelling with a baby was challenging, but Jennifer made the actual planning of the trip easy. She listened to all my requests, offered me suggestions and got me all the info I needed. When first booking hotels, she was very patient with my indecisiveness and in the end we were able to pick a place I was very happy with. I will be recommending Jennifer's services to all my family and friends!

I've had help from Jennifer for several years for travel related to meetings and conventions. She has always been efficient, helpful, responsive and courteous. Recently I made an error and inadvertently cancelled a trip on the airline website that she had booked. She fixed it almost instantly and saved the day. I would recommend Jennifer Schaller to anyone needing the services of an excellent travel advisor.

every detail was taken care of

She is very informative! And if she doesn’t know she will find the Answer! We took a group trip and she met everybody’s needs.

Jennifer was extremely attentive and knowledgeable. This was our first time planning a trip abroad, and Jennifer made the process so simple for us. Planning a honeymoon for a young couple and inexperienced travelers amidst COVID-19 presented unique challenges that Jennifer navigated flawlessly. We can't thank her enough for helping us plan such a memorable trip.

If you're looking for a great Air Partner for your event, Jennifer is the best. You can be certain that all your needs will be taken care of. This, by far, was the best experience that I have had working with a Travel partner on a event. Look forward to working with Jennifer again soon!

I was ill in Mexico and departure date was constantly changing and Jennifer was constantly helping me by looking for alternative flights, at various times, some of which were sold out. But Jennifer got me home, which I am sure I could not have done without her. She took the stress out of the process, for which I will always be grateful.

I've worked with Jennifer on many business trips in the last several years and she always provides fast options for flight arrangements and efficient and responsive assistance during any travel disruption. She is a gem to work with and takes the worry out of the unexpected (and often certain) mishaps while traveling.

Jennifer was amazing and worked with my wife and I when planning our honeymoon. We had originally had a trip planned through her that had to be cancelled due to COVID restrictions. Jennifer was an ABSOLUTE PRO. She navigated the travel restrictions and requirements and made choosing another location soo easy. Costa Rica ended up being incredible and honestly a better destination than our original. We could not have had such a smooth and effortless honeymoon especially in a time were travel was difficult and confusing. Jennifer is 1000% why our honeymoon was the paradise we were wanting and will be using her again in the future!

Jennifer was fantastic to work with as my travel agent. Her communication and organization were excellent from start to finish. I shared what I wanted out of the trip, and she handled all the planning and logistics, which made the whole process easy and stress-free. I traveled to Thailand for about a month, and the experience was amazing. Having the excursions preplanned made the trip much more enjoyable and stress-free; all I had to do was be on time, and the transportation and guides took care of everything else. During the trip, I stayed at four different hotels, all of which were very clean, well-located, and welcoming. Overall, the accommodations were superb, and the entire trip ran smoothly thanks to Jennifer’s planning. I’d absolutely recommend her to anyone looking for a well-organized, memorable travel experience.

Had a wonderful experience and would use Jennifer again in a heartbeat. Super responsive and kind. Have already referred her to a friend

It was great to work with Jennifer throughout the process. She is a clear, effective, and prompt communicator. She asked the right questions up front about our budget, preferences, desires and was able to make the best suggestions for travel, hotel, and tour options. She provided a thought out short list of hotels and tours that made our decision making easier. We had wonderful experiences at the two hotels during the trip. Both were great locations with fantastic customer service. We enjoyed all of the tours that Jennifer set up for us with Viator. The tours were very organized with professional and knowledgeable tour guides. Jennifer provided a very detailed and complete electronic itinerary. A few days before the trip, there was a question about a potential change in the schedule of one tour. We involved Jennifer and she promptly got involved to help address the issue. She is focused on providing top customer service. We had a memorable vacation! We would definitely use Jennifer for planning future vacations.

Jennifer made our dream trip that we talked about for years an experience that we will never forget and her expertise made this trip one that I just couldn’t have planned myself! Jennifer’s recommendations on how to plan the trip, what tours to take, what restaurants to eat at made everything so enjoyable. Her kind notes upon arrival at each hotel, availability when I had questions and especially the itinerary that she put together prior to us leaving gave us all the information we needed and made each day stress-free which is what a vacation should be! I highly recommend working with Jennifer to plan all your vacations! She truly is a professional that will make sure you have the best experience!!!

Jennifer expertise in Italy made our trip perfect. She had everything planned to allowed us have not worries during the trip , but just enjoyed every day of our vacation.

Although we travel overseas extensively, we have never used a travel agent. Our interest was in booking my wife’s first ever cruise and my first on Oceania, so we decided to get some advice and contacted Jennifer. We had an initial teleconference where she expertly probed for our “wish list”, after which she made several recommendations. After another call we booked our cruise through her and over the ensuing months before sailing we sent Jennifer more than a few emails with a variety of questions. From our first contact through all the follow-up emails she was consistently timely, professional, and complete in her responses: a total professional who made a complex process simple. Oh, and the cruise was great! Just great to work with.

Jennifer found us a great hotel in Naples and helped us find perfect train rides between the Rome Airport, Rome station and Naples. She patiently helped us understand the high-tech digital ticketing and boarding pass systems for the trains. We totally recommend her. Having an excellent travel agent is so much easier than navigating the internet!

We had a wonderful Viking cruise! We look forward to booking our next trip through Jennifer Schaller. She arranged everything!

Jennifer always goes above and beyond when booking a trip. She is always so kind and responds very quickly. She makes the experience memorable. I have been using Jennifer since 2020 and, I will never use another agent again.

Jennifer was wonderful to work with. There were several delays and one cancellation with our flights. There were several times when I heard about the flight issues from Jennifer about the problems before I heard about them from American. I've never worked with a travel agent who provided that level of service. It was very helpful and comforting to know that she was always there helping us to enjoy and have a successful trip. Thank you Jennifer. Well done.

Jennifer listened us and was extremely patient as we made decisions for this “once in a lifetime” vacation. We were celebrating our 50th wedding anniversary and our 70th birthdays. We took our children and twin 18 year old granddaughters to Kona HI. Jen encouraged us to stay at the Fairmont Orchid and it was beautiful! The grounds / the staff/ the amazing breakfast buffet surpassed our expectations. We were welcoming with the traditional leis upon arrival and then Jen gifted us with sweet treats in each of our 3 rooms. I highly recommend Jennifer!??

Our family of 7 including our 18 year old twin granddaughters had a vacation that was a dream come true! We were celebrating big birthdays and our 50th wedding anniversary. Jennifer was so patient as we discussed where to go- which resort, etc. The accommodations at the Fairmont Orchid in HI were perfect and the staff couldn’t have been more willing to please. Jennifer arranged some surprises upon arrival and a fabulous breakfast buffet every day. We will remember this trip forever and highly recommend working with Jennifer Schaller!

Jennifer Schiller did an amazing job arranging our trip to Lisbon Portugal over Christmas 2024. From introducing herself to us to making arrangements for our flights which was for four people ,helping out with Airbnbs,and transportation between airport and our destinations, including trips on the side. Her experience in traveling around the world was in valuable and we would not hesitate to use her again .As a matter of fact, she is helping us with another trip in the future. We were first time travelers to Europe and she made us feel safe and always had an emergency number that we could call if we got into trouble. Our family would highly recommend her for use in your travel destinations.

I stumbled on Jennifer more or less by accident and I am so glad that I did. Iw worked with her on planning a large family vacation and I needed the selection of the resort in Cancun to be as perfect as possible. I relied on her steady and informed hand tremendously and she more than came through. Cannot recommend Jennifer highly enough.

Our St. Regis weekend was absolutely fabulous! Thank you so much for setting everything up. All the details; flowers, cake, champagne was over the top.

The St. Regis is a wonderful hotel. Both dinners and spa experiences were great, more than we could have asked for. The weekend could not have been better.
Thank you again.

Jennifer & Tru Travel Solutions is everything and more than you would even think to expect from a travel planning company. It starts with her passion to understand the goals of your trip all the way through the nitty gritty details of the specifics you require for your trip. Jennifer went above and beyond from the beginning of our engagement, through all the planning, and also checking in with us during the trip. She has extreme attention to detail and brings great expertise and a strong network of global contacts to ensure you are able to enjoy an outstanding and memorable experience. Jennifer organized a family trip to over 6 destinations in a 3 week time period. We were 28 + 1 8 month old and not only did we not experience any hiccups with pickups, transfers, hotels, restaurants, tours, etc., everything she planned for us was top-notch and exactly what we were looking for. I look forward to working with Jennifer and her team many more times in the future!

Planning our large family trip to Italy (27 people!) was initially overwhelming, but Jennifer at Tru Travel Solutions turned it into an enjoyable experience. From the start, she was incredibly patient and understanding as we navigated the complexities of coordinating a group this size, with varying budgets and preferences.

Jennifer's expertise and resourcefulness were truly impressive. She secured fantastic accommodations in Rome and Sorrento, even when our initial budget proved challenging. She expertly handled flights and arranged seamless transportation between cities & to/from the airport. Her knowledge of tours was invaluable.

What truly set Jennifer apart was her personalized attention and dedication - booking restaurant reservations, arranging car service, and even checking in with us during the trip to ensure everything was running smoothly.

Thanks to Jennifer's exceptional service and meticulous planning, our family trip to Italy was an unforgettable succ

Jennifer’s knowledge of the travel industry coupled with her attention to detail equals success for those who put their next trip in her hands. From transfers, tours, rail bookings and restaurant reservations, she plans and prepares so that you enjoy each day of your vacation. Tru Travel does create a travel experience beyond all expectations.

Jennifer is an amazing planner that pays special attention to the personal detail and experience of her clients. I have worked with Jennifer for years and would continue to recommend and work with her again and again. The Best !

Very professional and had every detail of our trip organized perfectly.

Jennifer provided amazing service to us in planning a special anniversary trip to five locations in Italy. She was so helpful and thorough in planning the travel, accommodations, tours/experiences, and dining reservations. She knew what to arrange early and what could wait. She guided us to the best spots for our budget, worked closely with her Italian partners to make all the necessary arrangements for us, and gave us her honest and informed opinions about places she was familiar with (which helped us to avoid some spots and prioritize other ones that were amazing). She also was happy to research options when needed, on her own and with her Italian contacts. She was responsive, upbeat, friendly and kind throughout the process. She knew this was a very special once-in-a-lifetime trip and took care of us every step of the way.

Jennifer is the BEST! Very responsive, provides honest feedback on where to stay and eat, overall extremally helpful, which makes your trip planning a breeze!!

Jennifer made planning an amazing trip to Greece easy!  She kept in mind the feel of the experience we were looking to have and all transportation, accommodations, and very fun excursions were well vetted and impeccably arranged.  Jennifer was responsive, even when our plans changed.  I look forward to working with her again to plan our next trip, and would highly recommend her services.

Fabulous experience. She owned my problem and jumped on it with lightning speed. My flight was cancelled and she got me a new one and a hotel in no time. Really eases my mind.
Superb work.

We enjoyed working with Jennifer for our honeymoon to Greece. She was very knowledgeable and detail-oriented. She helped us figure our flights, which was a lot of back and forth--we were so glad to have her help for this! All of the hotels we booked through Jennifer were wonderful. We couldn't have imagined a better honeymoon.

Working with Jennifer was a pleasure. She was prompt and accurate when answering any question we might have had. Her recommendations were spot on. And Castello di Spaltenna was the best one of all. We can't wait to go back. thanks again, Jennifer.

Jennifer went above and beyond in helping us plan a huge family vacation. No detail was overlooked, from transportation to food to amenities, she was all over everything and helped us get the most out of our vacation. Once the planning was complete, she kept us organized and updated, we will never use another travel agent!

Jennifer was a delight to work with and had a wonderful demeanor.

Jennifer has been instrumental in 2 trips we have been on this year and a third that we have planned for the fall. She doesnt just know a location, she knows the location within the location and all of the fine details are thought through. Her level of follow through is quite impressive. When our flight was delayed almost all day for a trip, unbenounced to us, she was feverishly working in the background the second the flight was delayed, not only to potentially rebook on another airline or location, getting us vouchers for the tiem, but on the phone adjusting our itinerary for when we were going to land. On our latest trip she went the extra effort to take care of the credits that were absent on our bill and have that discussion with the hotel on our behalf. For the latest trip that we are planning, she has been nothing short of amazing in her thoroughness with the quotes that are equally very quick to be returned (even when running her in multiple directions). She's amazing!

Jennifer is thorough and diligent in her work. She pays great attention to detail and follows through to make sure that her clients are able to rely on her management of their travel. We look forward to working with her more in the future.

Jennifer was extremely helpful with all aspects of the planning of our trip and gave lots of options and great advice!

Jennifer was thorough and communicative throughout the planning process. She ensured the details of our trip was to our liking and customized our itinerary to suit our needs. Jennifer also made sure our vehicle was upgraded which other travelers on the same tour did not have. She also kept us informed during a bad storm we ran into. I appreciate her attention to detail and responsiveness and would highly recommend her for travel needs.

Working with Jennifer was a fantastic experience! She is very responsive, a good listener, proactive, and provides a very high level of customer service, support, and professionalism. I highly recommend working with her to plan your vacations and travel.

Jennifer, was easy to work with. She went above and beyond.

Amazing! She was very helpful! She made herself available whenever we had any questions. Best travel experience by far.

Jennifer is wonderful. She was patient, provided many options, and was extremely timely and prompt to ensure we received the best options at the best rates. We booked a tour of Pearl Harbor, a Luau, and a helicopter tour in Maui. Plus got to stay at luxury hotels, all with Jennifer's help! She even made a note that it was our honeymoon so the hotels gave us a special welcome when we checked in! All around we head the best time. My dream honeymoon!

Jennifer sought to understand our interests for our trip to France and Italy, and then she created an itinerary that was perfect. She was incredibly knowledgeable about our destinations of interest, including the hotels, restaurants, and points of interest. Additionally, our detailed logistics between multiple destinations across France and Italy were planned and executed flawlessly. Thanks to Jennifer, our trip was amazing, and stress free. We would have been completely overwhelmed if we tried to plan this trip without her help, and it wouldn't have been nearly as enjoyable.

I have booked several vacations with Jennifer and will do so again in the future. She takes all the stress out of planning a vacation and makes the whole process a dream. I really appreciate the large selection of options and her expert opinion on each resort. I can’t imagine planning a vacation without her!

Jennifer is THE BEST!!! She helped plan a very complex two week European custom tour for four, and every travel arrangement, hotel, flight, train and tour worked like clockwork and was amazing! Jennifer provides great guidance and is always available when you need her. BTW: she's in Chicago and we're in Texas. Doesn't matter where you live: use Jennifer for your travel needs. Period.

My whole family has used Jennifer Schaller as our amazing travel agent for over 20 years – for business, personal and family vacation trips. I would not go anywhere without her! Jennifer is incredibly responsive, efficient, knowledgeable and supportive above and beyond expectations every step of the way. People can book travel online but it is so much easier with Jennifer–and you get much more support. What happens when something goes wrong – like a delayed or cancelled flight with few options, dealing with refunds, etc. Jennifer has found solutions to so many problems. One time my flight to Europe was delayed 5 hours –she was on the phone with me every half hour to track status and help me re-book my connecting flights. She has planned great family vacations for us – one to Mexico at a better price than Expedia. Who knows what you get with vendors you find online? As I said, we would not go anywhere without Jennifer. I highly recommend her to everyone! (And I am hard to please.)

Efficient, responsive, helpful, friendly.