Sandals & Beaches Resorts Specialist
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Amy Frank
Farmington, CT Travel Agent
Amy Frank
Farmington, CT Travel Agent· 15 Years of Experience
Magical Moments Vacations, an independent agent with Magical Moments Vacations, a Travel Leaders Network Affiliate Agency
5.0
(123)
100% Recommended
We have used Amy for several trips and she has always been so helpful. All of our trips with Amy have been Disney related... Read More >
About
Reviews
Certificates & Awards
My Places
Areas of expertise
Destinations:
Jamaica, Turks and Caicos Islands, St. Lucia, Antigua & Barbuda, BahamasInterests:
Family Vacations, Couples & Romance, Adult Only, All Inclusive, Overwater BungalowsSuppliers:
Sandals and Beaches Resorts, Beaches Resorts by SandalsAbout Me
I love Sandals & Beaches Resorts and have been to all of the properties. One thing that separates these resorts from other all-inclusive brands is that they offer more inclusions.
Here is what is included: all meals, drinks (including premium spirits and Robert Mondavi wines), snacks, water sports (including snorkeling and scuba diving if certified), airport transfers, tips (except for butlers and spa therapists) and WiFi in all public areas and all room categories.
Here is what is not included: spa treatments, optional tours and excursions, private dining on the beach, photo session. I have outlined here the main differences between Luxury, Club Level and Butler Room and Love Nest Suite Categories.
Luxury: In-room mini-bar with juice, soda, water, Robert Mondavi Twin Oaks® wine and local beer replenished upon request.
Club Level: Club level lounge access, Dedicated Club Sandals Concierge, hosted weekly activities, Room Service (7am-10pm), Robes, In-room bar with juice, soda, water, Robert Mondavi wine, local beer and a variety of liquors replenished upon request. (no room service at Beaches)
Butler Category: Butler trained by the standards of the Guild of Professional English Butlers, 24-hour room service a fully stocked bar with juice, soda, water, sparkling wine, Robert Mondavi Twin Oaks® wine, local beer and your selection of premium liquors, replenished upon request, in-suite check in, optional unpacking and packing, Cell phone to reach your butler anywhere on property; Think of it like this...you get a genie that grants unlimited wishes!
Love Nest Suites: All butler category, top choice if you are looking for privacy, bathrooms will have free standing tubs, stone accents, rain showers, and his and hers vanities. Love Nest Suites include Sandals famous Rondoval Suites, Millionaire Bluff Top Suites, SkyPool Suites, and Over-the-Water Bungalows. Many of these come with their own private balcony or patio and some even have a private plunge pool. (only available at Sandals Resorts)
Let me help you match the resort and room that is perfect for your next vacation!
Reviews
Certificates & Awards
My Places
Areas of expertise
Destinations:
Jamaica, Turks and Caicos Islands, St. Lucia, Antigua & Barbuda, BahamasInterests:
Family Vacations, Couples & Romance, Adult Only, All Inclusive, Overwater BungalowsSuppliers:
Sandals and Beaches Resorts, Beaches Resorts by SandalsREVIEWS
Rating: 5.0
123 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 123 reviews
Best travel agent ever!
Reviewed By Kali - West Hartford, CT | Traveled to Orlando ~ Florida ~ USA
We have used Amy for several trips and she has always been so helpful. All of our trips with Amy have been Disney related and we are the type to get overwhelmed with all of the details. Amy has always been amazing and so knowledgeable in helping make our vacations perfect. Most recently we have had to cancel a few trips bc of the quarantine. I am so grateful to have have had Amy’s help in navigating all of this. During such a difficult time for all of the families she’s working with, her own family and business, she always helped us and made time for us. We will be using Amy as our travel agent going forward - not a doubt about that.
✓ I would recommend this agent to my family and friends.
12 of 17 people found this review helpful. Was this review helpful to you?YES|NO
Wonderful Vacation Experience!
Reviewed By Ellen - Farmington, CT | Traveled to Florida ~ USA
Amy was wonderful. Being that it was our first trip to Florida, I was not sure how (or what) to book because of Covid and restrictions and she took care of everything. She kept us up to date on any changes and was available for my many questions. It was my first time at Disney and Universal and everything was just perfect! I highly recommend Amy!
✓ I would recommend this agent to my family and friends.
4 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Family Travel Made Easy
Reviewed By Meredith - Unionville, CT | Traveled to Orlando ~ Florida ~ USA
Amy is so responsive and knowledgable. She makes things easy and the trips she's helped us with have been wonderful. We'll keep using her expertise in the future for sure.
✓ I would recommend this agent to my family and friends.
10 of 16 people found this review helpful. Was this review helpful to you?YES|NO
Our Antigua Trip
Reviewed By Wendy - Somers, CT | Traveled to Antigua ~ Antigua & Barbuda ~ Caribbean
We had planned an Antigua vacation with 4 of our best friends. We were excited until the coronavirus threatened our travel plans. Even though this was something that has never happened before, Amy was there with us every step of the way answering our concerns and worries in addition to many other travelers she had to deal with! Unfortunately, we had to cancel the trip but we look forward to planning another trip with Amy in the near future!! I will highly recommend Amy for any travel vacations!
✓ I would recommend this agent to my family and friends.
9 of 15 people found this review helpful. Was this review helpful to you?YES|NO
Unusual circumstance
Reviewed By Polaris - West Hartford, CT | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Availability. Professionalism. Courtesy. Responsiveness. Amy brings these qualities to her work, and that makes dealing with her a pleasure. In addition, she is knowledgeable and aware. The first thing I noticed is that she is easy to reach and eager to help - and that continued successfully when arrangements went upside down during the Coronavirus crisis.
✓ I would recommend this agent to my family and friends.
7 of 11 people found this review helpful. Was this review helpful to you?YES|NO
Amy goes out of her way for her clients!
Reviewed By Laura - Farmington, CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy went out of her way to reschedule our Disney trip at the last minute. After calling Amy with less than 48 hours before our trip, Amy spend most of her Friday night helping us move our trip. Her service to her clients is exceptional.
✓ I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Amazing Amy-Disney Extraordinaire!
Reviewed By Bri M - Saratoga Springs, NY | Traveled to Florida ~ USA
Amy Frank is an amazing agent. We have worked with Amy on all of our Disney vacations. She is so knowledgeable. She is very attentive and on top of her work to make sure each time we have the best experience!
✓ I would recommend this agent to my family and friends.
4 of 6 people found this review helpful. Was this review helpful to you?YES|NO
Anniversary Trip
Reviewed By Ann and Terry - Farmington, CT | Traveled to Bahamas ~ Caribbean
We were unsure on which Bahamas Sandals resort to choose for our anniversary. Amy helped us in the decision making process and Sandals Emerald Bay was exactly what we wanted. Amy also helped us navigate and kept us up to date on the Covid requirements. She was very pleasant and easy to work with.
✓ I would recommend this agent to my family and friends.
2 of 3 people found this review helpful. Was this review helpful to you?YES|NO
A trusted and informed friend at my side!
Reviewed By Kelly - Malvern PA | Traveled to Orlando ~ Florida ~ USA
Amy was absolutely wonderful in helping us plan our family trip to DisneyWorld and Universal. Due to the pandemic, we needed to change our plans twice and Amy was willing and helpful in making the adjustments. There are a lot of new ways to access the rides at Disney (Genie, Genie +, Lighting Lanes), and Amy helped me navigate and make the most out of our days in the park. Additionally, Amy was also a huge help in securing meal reservations. She provided recommendations and helpful hints (try lunch instead of dinner times) so we were able to secure at least one sit down meal every day. Finally, right before we left, Amy sent a packet of information and suggestions for "Before you Go". I devoured the information as it was so helpful to maximizing our time and making the most out of our vacation. I would MOST definitely work with Amy again in the future!!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Awesome Agent!
Reviewed By Kirsten - Burlington, CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy was very accessible and knowledgeable. She was great at helping me make decisions, giving recommendations and reminding me when I had to make certain decisions for the trip.
✓ I would recommend this agent to my family and friends.
2 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Best Family Trip Yet
Reviewed By Meredith - Unionville, CT | Traveled to Turks and Caicos Islands ~ Caribbean
She’s amazing from start to finish! Especially since we needed a lot of hand-holding with overwhelming covid requirements. Amy also worked some magic and helped us secure a super fun excursion even though the resort’s site said there was no availability left.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Great trip!
Reviewed By Siva - Hartford CT | Traveled to Orlando ~ Florida ~ USA
Amy was very responsive to our questions. Helped us a great deal planning the vacation.
✓ I would recommend this agent to my family and friends.
3 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Another Incredible Trip- Thanks to Amy!
Reviewed By Mimi - Amsterdam, NY | Traveled to Orlando ~ Florida ~ USA
This is our third wonderful vacation that Amy had planned for us! From start to finish it has always been so easy! Amy takes care of everything!! I will never plan another trip without her help. Thank you Amy- you are truly magical.
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
First Trip to Disney a Total Success!
Reviewed By Jillian - FARMINGTON | Traveled to Walt Disney World ~ Florida ~ USA
Amy is always on the hunt for the best deal. She is excellent at responding to every question no matter how off the wall it may seem. Amy really helped make my son's first trip to Disney World a memorable one!
✓ I would recommend this agent to my family and friends.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
We Finally Made It!!
Reviewed By Lorissa - Southington, CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy is always very attentive and informative which was awesome considering all of the rebooking we had to do for this trip!!
✓ I would recommend this agent to my family and friends.
6 of 11 people found this review helpful. Was this review helpful to you?YES|NO
Truly Magical
Reviewed By Liz R - Farmington Ct | Traveled to Orlando ~ Florida ~ USA
Amy did a spectacular job helping us plan our spring break away from start to finish. She was able to assess what we were looking for and put it all together for us to our complete satisfaction. We were extremely appreciative of her helpful hints and insight on how to navigate Disney during these strange Covid times— from scheduling park visits, arranging meals, and learning about special events, her assistance was invaluable. She even helped me plan a special birthday treat for March my daughter who is turning 16. Whenever I had questions, and I had many, all I did was email or text her and she got back to me extremely quickly with the answer I needed.
She has my highest recommendation!
She has my highest recommendation!
✓ I would recommend this agent to my family and friends.
5 of 9 people found this review helpful. Was this review helpful to you?YES|NO
Perfect Disney Trip
Reviewed By David - Sheboygan | Traveled to Walt Disney World ~ Florida ~ USA
Amy is great to work with. She is extremely knowledge, helpful and a caring person that only wants you to have the best time on your trip. She helped me plan my 15th Wedding Anniversary to Disney World. Amy gave me great tips and romantic places to eat while there. She also tells you when you need to book everything to remind you to do it. My wife has a celiac disease and so she is gluten free, Amy is in touch with what we just needed to do to make it more easy of a trip. I can honestly say booking with Amy is the best decision I every made for my trip. I would 100% refer her to anybody.
✓ I would recommend this agent to my family and friends.
9 of 17 people found this review helpful. Was this review helpful to you?YES|NO
College Friend's Wedding!
Reviewed By Jayy - Staten Island, NY | Traveled to Bahamas | Caribbean
Amy was extremely helpful in booking a few of our rooms for our college friend's wedding at Sandals Royal Bahamian! She made sure that we had the correct dates and were apart of the wedding group booking. She also allowed us to be on a payment plan so we didn't have to pay all at once. Amy arranged airport transfers and told us important information about the hotel. We would definitely recommend and use Amy again!
Amy Frank responded
"I am so happy that I was able to help you celebrate with your friend. Thank you for your kind words. I look forward to helping you with your future vacation plans!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
trip to Portugal
Reviewed By mbm - Ashley Falls, Ma | Traveled to Portugal | Europe
the trip was wonderful. we really had no complaints. Our only problem was dealing with the airports which was very stressful. Both in Portugal and Boston.
Amy Frank responded
"I am happy to hear that your trip was great. I am sorry to hear that you found the airports to be stressful. Looking forward to helping with your next trip! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Amy took care of everything.
Reviewed By KCMeme - Overland Park KS | Traveled to France | Europe
This was our first river cruise experience and Amy was very helpful in guiding us through everything. I really appreciated her prompt response to any questions we had. I will definitely work with her if we take another cruise.
Amy Frank responded
"I am so happy that I was able make your vacation plans easier for you. I look forward to helping you with your next vacation."
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
great disney trip!
Reviewed By kim - west hartford, ct | Traveled to Orlando | Florida | USA
As a first-timer, organizing a trip to Disney can be intimidating and having Amy as our agent definitely made things easier. She gave us resort recommendations and quickly got back to me with answers to all of my questions: What's a lightning lane? Where is the best food? What is a magic band?? As a result, we had a great, stress-free trip and I would definitely use Amy's services again!
Amy Frank responded
"It was a pleasure working with you! I am so happy I was able to help making things easier for you so you could enjoy all the magic of Disney!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A Perfect Trip from Start to Finish
Reviewed By Pmon - Saratoga springs, NY | Traveled to Orlando | Florida | USA
We always have an excellent experience working with Amy. She is consistently attentive, responsive, and highly knowledgeable, making the entire planning process smooth and stress-free. Her quick communication and attention to detail ensure that nothing is overlooked, and she always goes above and beyond to tailor each trip to our preferences. We truly value her expertise and professionalism, and she is our trusted go-to for all of our travel needs. We highly recommend her services to anyone looking for a seamless and enjoyable travel planning experience.
Amy Frank responded
"Thank you so much for your incredibly kind words. Wow, talk about brightening my day!
I am grateful for your trust in me to plan your trips over the years. You are always a pleasure to work with.
Looking forward to planning your Universal trip next year! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Just keeps getting better!
Reviewed By lyonsden4 - Glenville, New York | Traveled to Orlando | Florida | USA
Amy is so quick in her responses. She provides so many helpful hints and recommendations for anything from resorts and restaurants to specific details related to the parks. Amy tries to meet all your expectations and requests, continuously adjusting plans as needed to meet your requests. This has been our fifth trip to Orlando with the support of Amy Frank and we wouldn't plan our trip any other way.
Amy Frank responded
"Thank you for your incredibly kind words. It has been an absolute pleasure working with you for each of your trips. No two trips are ever the same, and I'm grateful you continue to come back and allow me to be part of your memories. Looking forward to the next trip."
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Amazing Family Vacation
Reviewed By SJG - Wethersfield, CT | Traveled to Orlando | Florida | USA
Amy was amazing in planning our first Disney vacation!! I had so many questions and she was so patient and helpful throughout the whole process. We will definitely be using Amy for our next trip!
Amy Frank responded
"It was an absolute pleasure to work with you. I can't wait to help with your future vacation plans. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Universal studios
Reviewed By Ej - Avon ct | Traveled to Florida | USA
Amy always makes our trips easy and fun!
Amy Frank responded
"Thanks for trusting me with your plans. I look forward to helping you again in the future!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best time ever !
Reviewed By Emily - Florida | Traveled to Walt Disney World | Florida | USA
Amy made this trip very easy to book and helped with all our questions. This is the second time we have booked a Disney World trip with her and if or when we go back we will definitely contact her again.
Amy Frank responded
"I am so happy to hear your family vacation to Disney was fantastic! I look forward to helping you again in the future. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A stressless great vacation
Reviewed By Laurie - Old Saybrook, CT | Traveled to Orlando | Florida | USA
Amy helped us getting ready for a wonderful time. She was quick to answer our many questions, looked for additional discounts for us and quickly made our "on second thought" changes. This was our 2nd Disney trip that she arranged for us. She does a fantastic job.
Amy Frank responded
"I am so happy to hear that you had a wonderful vacation. Disney this time of year is extra magical! I am so glad that I help make planning easier for you. I look forward to helping with your next trip. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
We had the best honeymoon. Amy was so helpful!
Reviewed By D & J Solivan - Glastonbury, CT | Traveled to Saint Lucia | Africa
We went to a bridal show and the best takeaway from that show was getting Amy Frank’s contact information. We booked an our first all inclusive trip to a Sandals resort for our honeymoon. Amy helped us decide on with location based on our interests and goals for the trip. She made all the arrangements.
Also when we had an unexpected health issue and needed to reschedule, she was a lifesaver in doing that with us.
The information and helpful travel hints sent to us was great for planning.
We loved our trip and everything was planned and ready for us. Thank you Amy.
Amy Frank responded
"I am so happy to hear that I was able to help make your honeymoon plans easier for you and create a trip you will remember forever!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best trip ever!
Reviewed By Beth M - Torrington, CT | Traveled to Barbados | Caribbean
Great vow renewal with friends for our 20th. Amy was a huge help!!!
Amy Frank responded
"Thank you for allowing me to a part of your vow renewal. I am so happy to hear that you found my services helpful!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A much needed adult trip with friends
Reviewed By KeriH - Torrington, CT | Traveled to Barbados | Caribbean
This is the fourth trip Amy has helped us plan, and she did not disappoint. Even though we were traveling with a group of ten adults, Amy made sure we were able to get not one, but two reservations where all of us were able to sit together for dinner. This helped us make even more memories on an already unforgettable trip. Amy is always available with tips and tricks to make the most of our vacations, which is why this is the fourth one she has planned for us and I wouldn't use anyone else.
Amy Frank responded
"It makes me so happy to know you had a great time making memories with your friends! I can't wait to help plan your next trip."
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Rhine River Cruise
Reviewed By Cass1981 - Georgetown,DE | Traveled to Amsterdam | Netherlands | Europe
We thank Amy for recommending AmaWaterways they were amazing. They were with you from the minute we got off the plane until they took us to the airport-even showed us where to go to get theough security at the Milan airport
Amy Frank responded
"I am so happy to hear that AmaWaterways helped create a seamless trip for you. I look forward to helping you with future travel plans. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Super fun bestie trip!
Reviewed By Jojo - Nashville, TN | Traveled to Disneyland | California | USA
When my best friend and I decided we wanted to go to Disneyland for a joint birthday trip, I knew that Amy needed to be our first call! I have worked with Amy last year when my husband and I went on our 5 year wedding anniversary trip to DisneyWorld and Universal - she had done SUCH a phenomenal job of being a huge part of making our trip the most magical and she delivered yet again on this most recent visit to Disneyland! Amy is always so informed, kind, patient, responsive and full of tips and trips - her guidance and expertise truly made this bestie trip a success and I am already looking forward to booking our next trip with Amy - hopefully soon! Thanks again, Amy for always being there our guiding light!!!
Amy Frank responded
"Thank you so much for your kind words. I am so happy I was able to help make your trip less stressful and all the more magical! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Amazing honeymoon to St. Lucia!
Reviewed By RPosca14 - Sandals Grande St. Lucian | Traveled to St Lucia | South Africa | Africa
Amy was beyond fantastic to work with, and I’d recommend her to anyone! We connected a few years ago and Amy helped us with every single aspect of our honeymoon. She got to know us and exactly what we were looking for in our honeymoon. We decided on St. Lucia, and she helped us decide which resort, which room level, which excursions to do, etc. Amy answered any and all of my questions almost immediately, regardless of the time of day. My husband and I cannot thank Amy enough!
Amy Frank responded
"It was such a pleasure to work with you. I am so happy that I was able to help plan the honeymoon of your dreams. Thank you for taking the time to share your review!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The best honeymoon!
Reviewed By AlenaG - Wallingford, CT | Traveled to Barbados | Caribbean
Amy helped us book the honeymoon of our dreams. Amy was always quick to respond to emails and helpful with pre-travel trips!
Amy Frank responded
"I am so happy that I was able to help plan the honeymoon of your dreams! I look forward to helping you again in the future. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Everything We Dreamed of, And MORE
Reviewed By Fan4Life - Bristol, CT | Traveled to Negril | Jamaica | Caribbean
First off, working with Amy was an absolute pleasure. She was always so responsive to any questions that I had. I never had to wait for a response. Sandals Negril, was absolute paradise ??Each and every staff member made you feel special. Our only regret, not staying more than 5 nights! With a beach walk out, we were able to watch the beautiful blue waves roll in at all times during the day. It was obvious how well the resort was maintained! There was always someone cleaning somewhere. Ni matter the time of day, or the weather, staff greeted us with a smile. Food was amazing as well. A wonderful place to unwind and connect as a couple. https://youtu.be/HLYlRbJZHwg?si=nuxr4U6xouDuukvr
Amy Frank responded
"Thank you for this fantastic write up! I agree whole heartedly that all of the things you said is what makes Sandals Resorts so special and why I love them so much. I am so happy you were able to experience it for yourself. "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
We love our trips to Sandals!
Reviewed By BridgetK - Milford, CT | Traveled to Montego Bay | Jamaica | Caribbean
We’ve worked with Amy twice now, once for our honeymoon and again for our one-year anniversary trip. She helped us book both of our Sandals vacations, first to Saint Lucia and then to Montego Bay, Jamaica. We absolutely love Sandals, especially the amazing food, relaxing atmosphere, and sipping piña coladas by the ocean. Amy took care of everything, from booking the rooms to arranging our flights, and she always made sure we had everything we needed for a smooth and stress-free trip. She is an incredible travel agent and we can’t recommend her enough!
Amy Frank responded
"I totally get it- I love Sandals too! Thank you for your kind words. I can't wait to help plan your next Sandals vacation."
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Wonderful trip!
Reviewed By N - Kansas City MO | Traveled to Paris | France | Europe
Amy was super helpful, efficient and answered all our questions quickly. Recommend her to anyone planning a trip.
Amy Frank responded
"Thank you so much! I still love that we met boarding a plane to New Zealand. I look forward to help plan your next adventure."
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Great Times at Sandal’s Grenada
Reviewed By SteveS - New Milford, CT | Traveled to Grenada | Caribbean
Met Amy on a family vacation at WDW and asked her opinion of a few Sandal’s and she recommended Grenada based on her travel there. Did not steer us wrong.
Amy Frank responded
"Thank you! It was a pleasure meeting you that day at Disney. I am so glad I was able to assist with your Sandals vacation."
✓ I would recommend this agent to my family and friends.
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The best trip ever!
Reviewed By Kiara - NY | Traveled to Walt Disney World | Florida | USA
Amy did such a great job planning our magical trip and got me all the great deals and perks of my Disney trip I am definitely having her plan all my trips again
Amy Frank responded
"Thank you so much for your kind words. I look forward to help plan your future trips!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Sandals Grenada
Reviewed By Mkc2014 - Spring Hill, TN | Traveled to Grenada | Caribbean
When my sister suggested we join them on their return anniversary trip to Sandals Grenada, Amy helped suggest options and book our trip. She was very helpful providing insight on what to expect and preparing for our trip. We loved the Sandals experience, so Amy is helping us plan for our next family trip to Beaches as well!
Amy Frank responded
"I am so glad that you enjoyed your trip to Sandals Grenada and were able to take advantage of the savings with booking a future trip while on resort. Thank you for trusting me with your vacation plans! "
✓ I would recommend this agent to my family and friends.
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Awesome getaway!
Reviewed By Sly - Connecticut | Traveled to Grenada | Caribbean
Was not on our radar as a place to go, but we are very pleased we did! Beautiful Resort, relaxing, perfect weather, very friendly and accommodating and delicious food.
Amy Frank responded
"I am so happy that you enjoyed your time in Grenada. It is one of my favorite places. Thank you for sharing your experience!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Highly recommend!
Reviewed By DisneyAgain2025 - Colchester, CT | Traveled to Disneyland | California | USA
This was our second Disney World trip booked through Amy at Magical Moments and I highly recommend her services. She's extremely knowledgeable, makes great suggestions based on what you are looking for, and is very available when you have questions.
On another note, we experienced a medical situation on our last trip (February 2025) where I thought my child would need to go to the local urgent care to be seen. Right before we left Amy had communicated with us saying she would be out of the office on personal travel while we were on our vacation and referred us to a colleague if we need assistance. Amy's colleague did help us, and I also really appreciate (but did not expect) a call from Amy checking in on us and giving on guidance on the local urgent care (which she had personal experience with).
Can't say enough good things about Amy and Magical Moments!
(On another note, it is a good idea to purchase the travel insurance that is offered. It would have reimbursed us for the urgent ca
Amy Frank responded
"Thank you so much for your kind words and for trusting me with your Disney vacations. It truly means the world to know that my support and recommendations have made your trips smoother and more magical. While I wish your most recent experience hadn't included a medical situation, I'm so glad that we were able to assist you and offer guidance when you needed it. Your advice about travel insurance is spot on- it can be a lifesaver in unexpected moments!
"
✓ I would recommend this agent to my family and friends.
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Another successful Disney Trip!
Reviewed By Disney Fan! - Oxford, | Traveled to Orlando | Florida | USA
Amy is fantastic to work with! A+ all around! We have booked around 5 Disney trips with Amy over the last handful of years and each time working with her is a breath of fresh air. Highly recommended.
Amy Frank responded
"Wow, this truly made my day! Thank you so much for your kind words and trusting me with your vacation plans. It is always a pleasure to work with you and can't wait until your next trip! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
"Amy Made Our Disney Vacation Magical!"
Reviewed By Nancy - Granby, CT | Traveled to Orlando | Florida | USA
"We just returned from an absolutely magical Disney World vacation, and we couldn’t have done it without Amy’s incredible help! From start to finish, Amy went above and beyond to make sure everything was perfect. She booked us wonderful rooms, made dining reservations, and helped us plan each day to get the most out of our trip. She was always available to answer questions and so responsive whenever we needed her. Amy truly made the planning process stress-free and fun. If you’re looking for someone to help plan your next vacation, I can’t recommend her enough!"
Amy Frank responded
"Thank you for your kind words. I am so happy I was able to make your vacation planning less stressful and your trip all the more magical! "
✓ I would recommend this agent to my family and friends.
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Wonderful to work with!
Reviewed By Lindsay - Rochester NY | Traveled to Walt Disney World | Florida | USA
Amy helped us every step of the way and made our trip very smooth!
Amy Frank responded
"I am so happy that I was able help make your vacation planning a little less overwhelming and create magical memories for your family! "
✓ I would recommend this agent to my family and friends.
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Always helpful!
Reviewed By Cansimmons - Orlando | Traveled to Universal Orlando | Florida | USA
I have been working with Amy since 2012 she helped plan our first trip to Disney. Since then she has help with multiple other vacations! She is always quick to respond and willing to do what ever she can to help accommodate your needs!
Amy Frank responded
"Thank you for trusting me with your vacation plans for so many years!"
✓ I would recommend this agent to my family and friends.
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Amazing trip!
Reviewed By KaylaC - Bristol, CT | Traveled to Curacao | Netherlands Antilles | Caribbean
Amy was amazing from start to finish! Made our entire honeymoon planning stress free. Communication was always great, we always knew of changes right away. She also did small gestures that were super meaningful! Will definitely use Amy again
Amy Frank responded
"Thank you for your review! I am so glad to hear your trip was amazing and I was able to make your planning stress free. I will look forward to planning your next trip. "
✓ I would recommend this agent to my family and friends.
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Most Magical of Anniversaries!
Reviewed By JojoCoco - Nashville, TN | Traveled to Walt Disney World | Florida | USA
My husband and I have been wanting to do a big Disney and Universal trip for over a decade and we finally decided to do it during the holiday season this year to celebrate 10 years together and our 5 year wedding anniversary! We absolutely could not have had nearly as magical of a time without Amy’s incredible guidance and expertise! From the very beginning of planning this dream adventure, Amy was a joy to work with. She truly understood the type of experience we were wanting to curate and made it even better! Amy was responsive, proactive, kind, patient and thoughtful. We are already talking about booking another vacation soon and we will always work with Amy in the future. Thank you for being such a gem, Amy and for making our childhood (and adulthood) dreams come true! Until next time : )
Amy Frank responded
"Thank you for your kind words. I'm so glad I was able to make it a little less overwhelming- and all that more magical! I look forward to working with you on your next trip!"
✓ I would recommend this agent to my family and friends.
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Amazing trip!
Reviewed By none - Hillsborough, NJ | Traveled to Orlando ~ Florida ~ USA
Amy was fantastic. I could not be happier. She provided lots of different options during our planning. She also kept me updated as Disney changed lightning lane processes etc from the time we scheduled our trip to when we actually left. She also shared a lot of helpful hints. I have used Amy in the past and will definitely use her again. Highly recommend
Amy Frank responded
"Thank you! I love hearing that I made your vacation planning easier for you. I look forward to planning your next trip!"
✓ I would recommend this agent to my family and friends.
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Once in a lifetime
Reviewed By Gigi - Clinton, CT | Traveled to Walt Disney World ~ Florida ~ USA
I would give 10 stars if I could. Amy went above and beyond to make this experience flawless and memorable.
Amy Frank responded
"It was an absolute pleasure to work with you. I am so happy that I was able to be a small part of your trip of a lifetime! "
✓ I would recommend this agent to my family and friends.
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Our first international trip as a family!
Reviewed By Beth - Torrington, CT | Traveled to Turks and Caicos Islands ~ Caribbean
Amy was extremely helpful and knowledgeable! She helped me stay on task with everything that needed to get done before our trip. Amy knew the ins and outs of all the resorts and was able to guide us in the right direction.
Amy Frank responded
"I am so happy to hear that I was able to make your vacation plans a bit easier for you!"
✓ I would recommend this agent to my family and friends.
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Disney in September
Reviewed By TLC - Albany, NY | Traveled to Walt Disney World ~ Florida ~ USA
We just returned from a week at WDW, we had a great time. September is a great time to go to avoid really large crowds. Working with Amy is great, she is very responsive and helpful— and a Disney expert! This is the second trip we have booked with Amy and would highly recommend her.
Amy Frank responded
"I am so happy that you had a great time at Disney and were able to enjoy the parks without the large crowds. I look forward to planning your next trip!"
✓ I would recommend this agent to my family and friends.
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Disney World Flordia and Universal Hollywood CA
Reviewed By Multiple User of Amy's Services - Southern New Jersey | Traveled to Universal City ~ California ~ USA
Amy is extremely knowledgeable and informative. Always there to answer my questions and offer advice. Every trip we have booked with Amy was seamless, not one issue or hiccup. Will always use Amy every chance we get.
Amy Frank responded
"Thank you! It is always a pleasure working with you! I look forward to planning your next adventure. "
✓ I would recommend this agent to my family and friends.
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Amy is the best
Reviewed By Amanda Hill - CT | Traveled to Orlando ~ Florida ~ USA
Amy is the best. Super accommodating and knowledgeable. She is a wealth of knowledge and we have booked 3 Disney trips and one beaches through her. I have also sent other friends to her and they all agree she is the best.
Amy Frank responded
"Thank you for your kind words. I am grateful for your business!"
✓ I would recommend this agent to my family and friends.
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Amazing memories on 1st Disney trip
Reviewed By Isa - Unionville, CT | Traveled to Orlando ~ Florida ~ USA
Wonderful! Amy was very responsive and helped me with all of my questions. She was able to make adjustments when we added on an extra day. The convenience of having all the planning done for us was huge!! A couple of weeks before our trip she sent a packet of info with all the in and outs of Disney. We felt so prepared!!
Amy Frank responded
"I am so happy to hear that I was able to make your vacation planning easier for you. That is my ultimate goal! I look forward to working with you again in the future. "
✓ I would recommend this agent to my family and friends.
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Dream Disney Vacations
Reviewed By Kathy - CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy is fantastic to work with. She has helped our family plan a number of trips, each one better than the last. Her expertise and attention to detail make planning a breeze, and we love working with her!!
Amy Frank responded
"Thank you for allowing me to plan another trip for your family. It is always a pleasure to work with you and I love to hear that I make things easy for you. "
✓ I would recommend this agent to my family and friends.
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great trip !!
Reviewed By Tam - New Woodstock | Traveled to Montego Bay ~ Jamaica ~ Caribbean
Easy to get ahold of & and answered all my questions no matter how trivial they were!
✓ I would recommend this agent to my family and friends.
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A Wonderful Experience
Reviewed By Jillian H. - Farmington, CT | Traveled to Universal Orlando ~ Florida ~ USA
Amy searches for the best deals and provides the most detailed information leading up to the trip, including dining suggestions and various tips and tricks to maximum our time. This time, she even included information about reserving a time for TSA from Orlando. That was amazing! We did not have to wait in line at security. Amy is always very responsive to any questions we have. I will continue to utilize Amy's services for as long as she is willing to provide them! Thank you, Amy, for all you do to make sure our vacations are exactly what we are looking for!
Amy Frank responded
"Thank you! I am glad that I was able to make things easier for you. I look forward to working with you on your next trip!"
✓ I would recommend this agent to my family and friends.
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Once in a Lifetime Trip
Reviewed By TLC - Albany, NY | Traveled to Costa Rica ~ Central America
Amy managed all aspects of our vacation and was very responsive to every question. We enjoyed our wonderful vacation and appreciated her meticulous attention to detail. She was a pleasure to work with and I would highly recommend her services.
Amy Frank responded
"Thank you! I am thrilled to hear that you had a wonderful trip and found my services helpful! "
✓ I would recommend this agent to my family and friends.
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Another fantastic trip!
Reviewed By The K family - Farmington, CT | Traveled to Costa Rica ~ Central America
Outstanding service from beginning to end! We have worked with Amy in the past and she nevr disappoints.
Amy Frank responded
"Thank you! It is always a pleasure to work with you and your family!"
✓ I would recommend this agent to my family and friends.
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Amazing trip!
Reviewed By Patrick - Saratoga springs, NY | Traveled to Universal Orlando ~ Florida ~ USA
Amy is great to work with. She helped us book our amazing trip. She is very knowledgeable and quick to respond to all questions. She is the best .
Amy Frank responded
"I am so happy that you had an amazing trip. Thank you for booking with me. I look forward to working with you on your next trip!"
✓ I would recommend this agent to my family and friends.
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Florida 2024
Reviewed By Mrs. Allen - Henrietta, NY | Traveled to Orlando ~ Florida ~ USA
Amy was patient, kind and incredibly helpful. She was patient with my lack of travel experience and my lack of technical savvy. Her suggestions and recommendations for attractions, food and lodging were appropriate and within our budget. We were a party of 7 and Amy's recommendations had to be appropriate for our various age groups, interests and mobility issues . When we encountered a difficulty ( not within Amy's responsibility) Amy answered our call and emailed suggestions and support. Often she supported us above and beyond ! A rating of 5 is not high enough!
Amy Frank responded
"Thank you for your kind words. I am so glad I was able to make it a little less overwhelming- and all that more magical! "
✓ I would recommend this agent to my family and friends.
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Seamless Planning = Unforgettable Honeymoon
Reviewed By Marci & Mike - Enfield, CT | Traveled to St Lucia ~ South Africa ~ Africa
Amy made planning our honeymoon a breeze. Her quick & effective communication made planning & securing our reservation seamless. Amy was very knowledgable & able to answer all of our questions as well as provide suggestions to improve our vacation. Amy went above & beyond and was able to help us obtain complimentary add ons including a private candlelight dinner on the beach & a spa credit. While on our honeymoon, we met people who also used Sandals travel agents, however, they did not get these add ons. We were fortunate to work with someone who really excelled in her work & knew how to get the best for her clients. Lastly, Amy continued to help us even after the reservation was made. Last minute we realized we had made a logistical mistake with our trip (our mistake not Amy's). Amy was able to communicate with the resort & get everything straightened out in a timely manner. She truly cares & it shows in her work. I highly recommend using Amy Frank
Amy Frank responded
"Thank you for your kind words. I am thrilled I was able to make your honeymoon planning easy for your and ensure that you had an unforgettable trip!"
✓ I would recommend this agent to my family and friends.
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Honeymoon trip to Sandals Grenada
Reviewed By Caitrin and Trevor - Newington, Connecticut | Traveled to Grenada ~ Caribbean
We are so glad that we met Amy at a wedding expo, and that she helped us book our honeymoon! We have never been to sandals or an all inclusive resort before this trip. Amy took the time to meet with us and answer questions as we decided which resort to decide. Based on our interests and what we were looking for she recommended Grenada. We stayed in a Rondoval butler room and enjoyed it so much that we booked another trip to Grenada next year. Amy is very responsive to emails, and provides an easy way to submit payments for the vacation. We would highly recommend her to anyone looking to book a trip.
Amy Frank responded
"Thank you so much for your kind words. It was a pleasure to help with your honeymoon plans!"
✓ I would recommend this agent to my family and friends.
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Truly Magical Trip
Reviewed By Diana - Farmington, CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy was super helpful and knowledgeable. She was patience with all my questions and made it easy to plan.
Amy Frank responded
"Thank you! I am happy that I was able to make your vacation planning easier!"
✓ I would recommend this agent to my family and friends.
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Perfect trip
Reviewed By C. Roman - Tampa, FL | Traveled to Orlando ~ Florida ~ USA
Amy made our last minute trip possible and easy! She found us the perfect hotel room, listened to our requests and delivered! In addition to booking our room, she got our park tickets at the best rates available and made all of our dining reservations. Amy truly made our daughter’s birthday trip special and so easy on me.
Amy Frank responded
"Thank you for allowing me to help plan this special birthday trip. I am so happy to hear that I was able to make things easy for you. "
✓ I would recommend this agent to my family and friends.
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Perfect Honeymoon
Reviewed By lizzieandkevin - Hartford, CT | Traveled to Grenada ~ Caribbean
Out of all the decisions to be made during wedding planning, Amy made our honeymoon decision so easy! She listened to our most important wants and needs for the trip and narrowed it down to a small list of options for us to choose from. We were extremely happy with our decision and can't wait to travel with Amy again.
Amy Frank responded
"Thank you for your kind words. I am happy I was able to make things easy for you. I will look forward to planning another trip for you in the future. "
✓ I would recommend this agent to my family and friends.
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Most Magical Honeymoon Ever!
Reviewed By Megan & Seth - Frederick, MD | Traveled to Walt Disney World ~ Florida ~ USA
Amy is absolutely amazing! It was our first time cruising and Amy was so knowledgeable with helping us choose a stateroom that would be best for us and give us the best views on the cruise. We were on the Disney Wish and were able to see Castaway Cay the whole way as we were docking. Then we went back to Walt Disney World and our room at the Grand Floridian had views of 3/4 theme parks. It was truly incredible! Amy was there any time we had questions or concerns and always made us feel like we could reach out to her for anything.
Amy Frank responded
"Thank you for trusting me with your honeymoon plans. I am so happy that I was able to help make it extra magical for you!"
✓ I would recommend this agent to my family and friends.
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Had the best time, water was beautiful!
Reviewed By Kristal - Windham, Maine | Traveled to Turks and Caicos Islands ~ Caribbean
Very helpful when ever I had a question!
✓ I would recommend this agent to my family and friends.
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So easy!
Reviewed By Jen - West Hartford CT | Traveled to Universal Orlando ~ Florida ~ USA
Amy made planning our trip to universal so easy! If I had any questions she always responded right away. Amy rescheduled our vacation three times since Covid so I really appreciate her patience.
Amy Frank responded
"Thank you! I am happy that I can make your vacation planning easy for you."
✓ I would recommend this agent to my family and friends.
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Extremely Attentive
Reviewed By Jones - Jacksonville, FL | Traveled to Grenada ~ Caribbean
so easy to work with, very quick response, took care of all my needs and requests. Highly recommend
Amy Frank responded
"Thank you so much for you kind words. It was a pleasure planning the perfect getaway for you!"
✓ I would recommend this agent to my family and friends.
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A Grandpa’s Dream Trip!
Reviewed By Grandpa Jim - Niantic CT | Traveled to Florida ~ USA
I highly recommend working with Amy Frank to help with planning your next vacation. We enjoyed Amy’s expertise related to our recent trip to Disney World and Universal Studios.
Amy is very responsive, a subject matter expert and helps instill confidence that everything is going to go well! And, it did!
Amy shared helpful recommendations and was always easy to reach. Amy welcomes questions, is always pleasant and professional. You can also trust that if a discount deal pops up for you, Amy will grab it for your reservation and let you know the details.
I highly recommend you work with Amy to make your vacation planning easier, special and problem free.
Amy is very responsive, a subject matter expert and helps instill confidence that everything is going to go well! And, it did!
Amy shared helpful recommendations and was always easy to reach. Amy welcomes questions, is always pleasant and professional. You can also trust that if a discount deal pops up for you, Amy will grab it for your reservation and let you know the details.
I highly recommend you work with Amy to make your vacation planning easier, special and problem free.
Amy Frank responded
"It was an absolute pleasure to work you. Thank you for taking the time to leave a review. "
✓ I would recommend this agent to my family and friends.
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Awesome Disney Vacay!
Reviewed By Laura - Farmington | Traveled to Walt Disney World ~ Florida ~ USA
Amy meticulously planned all details of our vacation. She responded to all of questions timely. She is truly an asset in assisting us with planning our Disney vacation.
Amy Frank responded
"Thank you for your kind words. I am grateful for your business."
✓ I would recommend this agent to my family and friends.
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Fabulous Trip to Beaches with 16 Family Members!
Reviewed By kathysing - West Suffield, CT | Traveled to Turks and Caicos Islands ~ Caribbean
I met Amy at a local Craft Fair five years ago, and we just got to talking. I had been thinking about a family vacation, but with a large family of 16 people, it seemed too daunting to consider! Amy was so caring and enthusiastic, that I followed up with her by email and booked the trip to Beaches in 2018, scheduled for August of 2020. You can guess what happened there, right?! We just returned from Beaches, August 2023, truly a magical vacation for all of us, right down to the three year olds! Amy took care of everything, and over the five years, never forgot about us. Beaches is a very large resort on the Turks and Caicos, with many possible choices for accommodations. The ones she picked for us could not have been better. She knows the resort so well! The day after we returned, I got a lovely note, asking about how our trip had gone. I could not be more pleased with Amy's efforts on our behalf!!
Amy Frank responded
"Thank you for your kind words! I am so thrilled that your entire family had a fabulous vacation. It was a long time in planning but it was a pleasure to work with you every step of the way. "
✓ I would recommend this agent to my family and friends.
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Had even more fun than expected!
Reviewed By jessicatag - West Hartford, CT | Traveled to Orlando ~ Florida ~ USA
Very happy customer alert! We were referred by another family that was happy too. Amy helped us plan our first Disney trip in over a decade. She assisted us in selecting the perfect resort for our family and schooled us on important details that helped us maximize our time. She was quick to respond to questions and kept us on top of any deadlines for reservations. So glad we used Amy and will definitely use her again.
Amy Frank responded
"I am so happy to hear your trip exceeded your expectations. It was a pleasure working with you!"
✓ I would recommend this agent to my family and friends.
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Best Day Ever- 7 Days in a Row!
Reviewed By Sarah - Deep River, CT | Traveled to Walt Disney World ~ Florida ~ USA
We have now booked 4 Disney vacations with Amy and she is absolutely the BEST! She always provides helpful tips, friendly reminders, and is so responsive to questions!!!
Amy Frank responded
"Thanks Sarah! I am looking forward to helping plan your next Disney vacation. :-)"
✓ I would recommend this agent to my family and friends.
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Perfect getaway
Reviewed By Sara - Ct | Traveled to Bahamas ~ Caribbean
Easy to contact and great to work with!
Amy Frank responded
"Thank you Sara! I am happy to hear that you had the perfect getaway!"
✓ I would recommend this agent to my family and friends.
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Wonderful trip away!
Reviewed By Tony - Farmington, CT | Traveled to Turks and Caicos Islands ~ Caribbean
Amy was awesome to work with. She was incredibly responsive with answering questions and providing suggestions and guidance.
Amy Frank responded
"Thank you! It was a pleasure to work with you."
✓ I would recommend this agent to my family and friends.
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The best service you could ask for
Reviewed By Monique - Farmington, CT | Traveled to Orlando ~ Florida ~ USA
I have worked with Amy for a variety of trips over the past several years (Disney, a Disney cruise, Universal, and a Beaches resort) and she has always been fantastic. She is punctual in responding to all questions, she is a wealth of knowledge on destinations and accommodations, and she always makes sure our trip goes as flawlessly as possible. I will definitely be using her services again in the future and I highly recommend her to anyone traveling.
Amy Frank responded
"Thank you! I always enjoy working with you and look forward to planning your next vacation."
✓ I would recommend this agent to my family and friends.
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Disney Family Vacation
Reviewed By Jess - West Hartford, CT | Traveled to Florida ~ USA
Amy was phenomenal! Very efficient and helpful. Shared so many tips and tricks that allowed us to take full advantage of our vacation while alleviating so much of the stress involved in spring break travel/Disney fun.
Amy Frank responded
"Thank you for your kind review. It is always my goal to make your vacation as stress-free and fun as possible!"
✓ I would recommend this agent to my family and friends.
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Fabulous Disney Vacation
Reviewed By Cris - Simsbury, CT | Traveled to Orlando ~ Florida ~ USA
Response, flexible with our many changes, very helpful tips, would definitely work Amy again to plan our next trip
Amy Frank responded
"Thank you! So happy to hear you had a fabulous vacation."
✓ I would recommend this agent to my family and friends.
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Magical Experience!
Reviewed By P White - Simsbury,CT | Traveled to Universal Orlando ~ Florida ~ USA
Amy was wonderful to work with. She was attentive to all of my questions and prompt and timely with her responses. I was a little nervous traveling to Disney and coordinating all of the rides and dining but Amy curtailed this nervousness by sending me traveling tips that I reviewed ahead of our trip. This helped tremendously! Thanks Amy for making our trip a smooth and wonderful experience!
Amy Frank responded
"I am so glad that I was able to calm your fears and help create a magical vacation for you and your family!"
✓ I would recommend this agent to my family and friends.
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An impromptu trip!
Reviewed By Amy Lyons - Glenville, NY | Traveled to Orlando ~ Florida ~ USA
Our original vacation plans fell through literally one day prior to its start. We contacted Amy about an impromptu trip to Orlando and an hour later, she had us set with Resorts and Park Passes to both Disney and Orlando. She is so efficient, helpful, and knowledgeable. I would highly recommend contacting Amy if you’re planning a trip.
Amy Frank responded
"Thank you! I was happy to help and glad you were able to salvage your vacation."
✓ I would recommend this agent to my family and friends.
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Can't wait to go back next year!
Reviewed By Nicole - Bristol, CT | Traveled to Jamaica ~ Caribbean
Amy was amazing! She listened to our wish list and found us the the best location for our vacation based on that. She was also very responsive to any questions we had along the way - right up to our travel date when we thought we might need to make a change in resort dates due to flight delays. Amy was right there for us (on a Sunday) to give us the help we needed. She also gave us great travel tips to help keep everything as seamless as possible. She is very knowledgeable about the destinations and the entire process.
Amy Frank responded
"Thanks Nicole! I am so happy that all worked out for you to go on this trip! I look forward to planning the next trip with your friends."
✓ I would recommend this agent to my family and friends.
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Great trip as always!
Reviewed By Eddie - Avon ct | Traveled to Orlando ~ Florida ~ USA
Easy to work with and makes everything simple
Amy Frank responded
"Thank you! It is always a pleasure to work with you. "
✓ I would recommend this agent to my family and friends.
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First Disney family trip
Reviewed By Chris - West hartford, ct | Traveled to Orlando ~ Florida ~ USA
Amy was very helpful in making suggestions and a plan they worked really well for our family. She booked the hotels and park tickets for us, and was available to answer questions. We would not have enjoyed our trip as much if we did not have her guidance.
Amy Frank responded
"Thank you Chris! It was a pleasure to work with you. I am so glad you were finally able to make this trip happen!"
✓ I would recommend this agent to my family and friends.
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Best vacation!
Reviewed By Jen W - Farmington, CT | Traveled to Turks and Caicos Islands ~ Caribbean
Amy was extremely helpful with assisting us in planning our trip. Her guidance and knowledge is bar none! We had a wonderful vacation filled with great memories. It would not have been possible without Amy.
Amy Frank responded
"Thank you Jen! I am so happy to hear you had a wonderful vacation!!"
✓ I would recommend this agent to my family and friends.
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A++
Reviewed By Sean - Oxford, | Traveled to Orlando ~ Florida ~ USA
This is now our 3rd vacation planned with Amy Frank and soon we will be planning our 4th. Amy is fantastic to work with! She is patient during all the changes that we make during this process. Amy truly cares about her client's experience!
Amy Frank responded
"Thank you Sean, for your kind words. It is always a pleasure working with you!"
✓ I would recommend this agent to my family and friends.
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best trip to Disney World
Reviewed By Em - Old Saybrook,Ct | Traveled to Florida ~ USA
Amy was very helpful and explained everything clearly. Helped book the hotel and gave great advice for reservations to eat and helped with Genie Plus.
Amy Frank responded
"I am so happy to hear that you had a great trip. It was a pleasure to work with you!
"
✓ I would recommend this agent to my family and friends.
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Fun time with family
Reviewed By SH - Massachusetts | Traveled to Universal Orlando ~ Florida ~ USA
Amy was super to work with. She helped accommodate changes I needed and went above and beyond to make sure it happened
Amy Frank responded
"Thank you for allowing me to help with your vacation plans! I am happy to hear fun was had by all. "
✓ I would recommend this agent to my family and friends.
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A great time in Disney!
Reviewed By Kristin - Unionville, CT | Traveled to Orlando ~ Florida ~ USA
Amy was wonderful to work with! We decided to plan a Thanksgiving trip to Disney for our family of 5. She was very patient with all of the questions I had through the months long planning process. She also touched base often with reminders to help keep me on track. Amy was very knowledgable about everything Disney and helped guide us to make the best choices for our family. We had the best trip ever. I highly recommend Amy!
Amy Frank responded
"Thank you Kristin! I am so happy to hear that you had a fabulous time at Disney. "
✓ I would recommend this agent to my family and friends.
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Finally able to take the trip
Reviewed By A Hill - CT | Traveled to Orlando ~ Florida ~ USA
I have used Amy for 2 Disney vacations and recommended her to friends. She is available to answer all sorts of questions and to make you feel comfortable that you are making the right plans for your family. She has helped me book and rebook due to Covid which I can only imagine has been hard for her to keep up with all of the rebooking. I wouldn’t hesitate to work with Amy again. She is very knowledgeable and a great resource to help plan the trip you want.
✓ I would recommend this agent to my family and friends.
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Amazing vacation - beyond what we were expecting
Reviewed By Judy - North Plainfield, NJ | Traveled to Turks and Caicos Islands ~ Caribbean
Amy made everything easy! She provided several options based on what our family was looking for in our first trip to Beaches Turks & Caicos, and added her recommendations based on her experience. I am so happy we listened to her - everything from the room to location to tips for activities was excellent and helped us to have an amazing vacation. Thank you Amy!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Dream Honeymoon came true!
Reviewed By Katie - West Hartford, CT | Traveled to Antigua & Barbuda ~ Caribbean
Amy was very nice, knowledgeable and organized. She always returned my emails almost immediately any time/day I sent one and she followed up with me to make sure I was doing okay with the planning process. She always offered to help me with booking the vacation, insurance, flights etc. Amy made planning our honeymoon a breeze!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The long awaited trip!
Reviewed By Tory - Farmington CT | Traveled to Walt Disney World ~ Florida ~ USA
We have planned multiple vacations with Amy in the past. This trip was continuously postponed due to Covid. Once we were able to rebook Amy made the entire experience so easy for us. She answered ALL of my questions and always incredibly fast. She made the trip stress free for us in prepping us with everything we needed to know. We couldn’t imagine planning a trip without Amy now.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best Trip Ever
Reviewed By Kim - Seymour, CT | Traveled to Walt Disney World ~ Florida ~ USA
Working with Amy over the years is the best! I wouldn’t have been able to plan the most perfect Disney trips without her. I’ve used her expertise from the very beginning stages of booking the resort we want, to the final preparations for our trip. She answers all questions quickly during the process and months in between, and she’s awesome at knowing all about new changes and all the extras at the resorts and parks. She knows about all the restaurants too because she has the personal experience of visiting everything Disney herself. Each trip is better than the last and my daughters said “best day ever” at the end of every day this year! I can’t wait to use her again!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best Family Vacation!
Reviewed By JD - CT | Traveled to Walt Disney World ~ Florida ~ USA
Quick to respond with answers, shared lots of helpful advice, and very knowledgeable about Disney/accommodations
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Such a wonderful experience
Reviewed By HIN - Farmington, CT | Traveled to France ~ Europe
She made everything easy.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Best Trip Ever!
Reviewed By Sarah - Deep River, CT | Traveled to Walt Disney World ~ Florida ~ USA
Amy is so knowledgeable, attentive and supportive to ensure the best vacation ever!!! I will only go to Disney with Amy’s help!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Fantastic family trip to Universal!
Reviewed By Day Family - Orlando, FL | Traveled to Universal Orlando ~ Florida ~ USA
Amy made a trip I was nervous about super easy!! Everything was taken care of and the information provided was so helpful. We had an amazing time with no issues at all!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Excellent Disney vacation
Reviewed By K Family - Farmington, CT | Traveled to Orlando ~ Florida ~ USA
From start to finish, Amy was great. Gave her a budget, she came back with a few options. Once one was chosen, she watched for even better deals. We added photo pass, were given tips, and other helpful advise along the way. Very responsive to questions and such. This was our second time booking Disney with Amy, and she did not disappoint!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Disney Trip
Reviewed By Meredith - Boston, MA | Traveled to Walt Disney World ~ Florida ~ USA
Amy has been extremely patient working with me the past couple of years to plan our Disney vacation. Due to Covid we had to reschedule multiple times and she has been nothing but responsive, professional and patient. She really helped take what has been a stressful time and make it more manageable. I do not know what I would have done without her help to plan this trip but she helped to make this an amazing vacation that me and my entire family were able to enjoy!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Everything we were hoping for and more!
Reviewed By The Lyons Family - Glenville, NY | Traveled to Orlando ~ Florida ~ USA
Amy was so knowledgeable and helpful. She was very organized, sending frequent reminders for upcoming deadlines. And, Amy was prompt in responses to email correspondence and questions.
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Great customer service!!!
Reviewed By Laura - Central Square, NY | Traveled to Orlando ~ Florida ~ USA
Wonderful experience!!! The airline cancelled our original outgoing flight. I texted Amy, and she immediately made sure that all the details were handled. We were able to enjoy our trip and she did all the work. It was great!!!
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The best trip of our lives!
Reviewed By Peter - Boston | Traveled to Walt Disney World ~ Florida ~ USA
For over 10 years, Amy has designed our Disney trips like no other, including American Express Platinum Travel. She just knows Disney better than anyone.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Successful Family Trip with 3 Generations
Reviewed By Amanda - Avon CT | Traveled to Orlando ~ Florida ~ USA
Amy was a joy to work with and did an incredible job helping us with our first family trip to Disney World. We traveled with our family of 6 plus my parents. Amy was key in finding us comfortable accommodations that were close together. She was always an email away for any questions, even when I was in Disney. We will definitely use her services again in the future - hopefully for a Disney cruise. Amy is knowledgeable, professional, and dependable - I highly recommend!
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Don’t travel without Amy’s help!!
Reviewed By Deb Davis - Smyrna, TN | Traveled to Disneyland ~ California ~ USA
Amy Frank is the whole package. Not only is she super knowledgeable but she is always responsive and just an overall pleasant lady to work with. We have worked with her for our annual Disney trips with our grandkids, our trip to Turks & Caicos, and our almost trip to Germany. If you need ANY help with Disney, she is the person to talk to. She helped with hotel selection, dining recommendations and a million little helpful tips. When we wanted to visit Germany, she helped pull together an itinerary that included all our must have stops. And then when COVID hit she helped us with all the necessary cancellation steps to get our refund. Turks & Caicos? She helped make that trip a reality for us. And she was there to help when we got “stranded” at the airport. We don’t plan a trip without Amy and you shouldn’t either!
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Many Trips Booked/ Always Amazing!
Reviewed By Andrew - Murfreesboro, TN | Traveled to Walt Disney World ~ Florida ~ USA
Amy has gone above and beyond for our family to make sure our trips to Disney are everything we could have wanted.
✓ I would recommend this agent to my family and friends.
1 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Amy handled the details & found us the best deal!
Reviewed By Valerie - Bucks County, Pennsylvania | Traveled to Orlando ~ Florida ~ USA
Amy was amazing! We have been to Disney many times but when it came to planning a trip to Universal I was clueless! Amy took care of everything and understood our desire to spend as little as possible while still getting experience everything in two days. After everything was booked she took the time to give advice on what we might want to consider doing and things we want to be sure to see. I just got home 2 days ago and have already recommended Amy to several people!
✓ I would recommend this agent to my family and friends.
3 of 6 people found this review helpful. Was this review helpful to you?YES|NO
A wonderfully magical trip
Reviewed By Kim - Boston, MA | Traveled to Orlando ~ Florida ~ USA
She was fantastic! She responded very quickly and had all the answers. I would not have been able to plan this trip without her.
✓ I would recommend this agent to my family and friends.
0 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Amy is great!
Reviewed By Heather - Farmington CT | Traveled to Universal Orlando ~ Florida ~ USA
Amy is great! She has booked a couple of vacations for my family and we will continue to use her services in the future! She goes above and beyond and takes care of everything!
✓ I would recommend this agent to my family and friends.
0 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Best vacation ever!
Reviewed By Melissa - Newington | Traveled to Orlando ~ Florida ~ USA
Amy is extremely helpful she answered all my questions and went above and beyond to assist with my vacation planning.
✓ I would recommend this agent to my family and friends.
2 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Friends trip (finally!)
Reviewed By Rebecca - Farmington, CT | Traveled to Great Exuma ~ Bahamas ~ Caribbean
Amy was wonderful - over the course of several years she patiently worked with our group of friends to plan an amazing vacation to the beautiful Sandals Emerald Bay. It was the most relaxing vacation and the perfect fit for our group!
✓ I would recommend this agent to my family and friends.
2 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Best trip evet
Reviewed By Family Trip - Unionville CT | Traveled to Florida ~ USA
Excellent
✓ I would recommend this agent to my family and friends.
1 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Best trip ever
Reviewed By Disney - Smyrna TN | Traveled to Florida ~ USA
She was so helpful with everything from planning to accommodating us
✓ I would recommend this agent to my family and friends.
5 of 11 people found this review helpful. Was this review helpful to you?YES|NO
Fabulous Family Vacation!!
Reviewed By Mimi - Amsterdam, NY | Traveled to Bahamas ~ Caribbean
I will ONLY work with Amy for all of my vacations! She is a true gem. All of my questions-- even the bit crazy ones were answered immediately. She always went above and beyond. Can't wait to plan the next couple of trip with her.
✓ I would recommend this agent to my family and friends.
5 of 11 people found this review helpful. Was this review helpful to you?YES|NO
Disney made easy!
Reviewed By CT family of 4 - West Hartford CT | Traveled to Orlando ~ Florida ~ USA
Amy planned a Disney/Universal trip for my family that was unfortunately put on hold due to the Coronavirus. She was able to cancel our reservations and ensure that we did not lose any money. Before this happened, Amy had planned an amazing trip for us. She answered every question I had, provided extremely detailed information regarding the resorts, parks, transfers etc. Amy is extremely organized, pays attention to every detail and is prompt with communication. We look forward to rescheduling our vacation with Amy. Thank you!!
✓ I would recommend this agent to my family and friends.
7 of 15 people found this review helpful. Was this review helpful to you?YES|NO
The best
Reviewed By Tricia - Granby CT | Traveled to Barbados ~ Caribbean
Amy was so great to work with. She was there to answer any questions the whole time and always answered them promptly. She prepared us so well for this trip. I will never book a vacation again without her assistance. I have already booked my next one with her. Use her, you will not be disappointed.
✓ I would recommend this agent to my family and friends.
0 of 2 people found this review helpful. Was this review helpful to you?YES|NO
Can't wait to go to Disney!
Reviewed By Kim - Boston, MA | Traveled to Orlando ~ Florida ~ USA
She was wonderful, she answered all my questions very quickly, extremely knowledgeable and had a lot of patience with me.
✓ I would recommend this agent to my family and friends.
3 of 8 people found this review helpful. Was this review helpful to you?YES|NO
First trip to Universal
Reviewed By Candice - New Bern, NC. | Traveled to Orlando ~ Florida ~ USA
I have worked with Amy several times and she is always very helpful.
✓ I would recommend this agent to my family and friends.
0 of 3 people found this review helpful. Was this review helpful to you?YES|NO
A wonderful vacation during a challenging time!
Reviewed By Kat Sullivan - Farmington, CT | Traveled to Orlando ~ Florida ~ USA
We have worked with Amy in the past for our Universal and Disney vacations. She is easy to get a hold of and answers our questions in a timely manner. This even includes questions that we had when we are already at our destination! Amy can set up the rooms, express passes, dinners, etc. She makes the vacation planning so much easier! I would highly recommend using her!
✓ I would recommend this agent to my family and friends.
1 of 5 people found this review helpful. Was this review helpful to you?YES|NO
Always there for us
Reviewed By Melissa B - CT | Traveled to Bahamas ~ Caribbean
Amy has booked several family vacations for me over the years and I have recommended her a number of times to family and friends. She is very responsive and takes the stress out of planning. My extended family and my family were supposed to go to the Bahamas in April before the pandemic hit. Even in that situation, Amy helped us cancel/postpone the trip. I highly recommend Amy to anyone is search of travel services!
✓ I would recommend this agent to my family and friends.
7 of 20 people found this review helpful. Was this review helpful to you?YES|NO
Best travel agent around!
Reviewed By Emily - Farmington, CT | Traveled to Turks and Caicos Islands ~ Caribbean
Amy has always been amazingly helpful, and her attention to detail is fantastic!
✓ I would recommend this agent to my family and friends.
5 of 17 people found this review helpful. Was this review helpful to you?YES|NO
Certifications & Awards
Gold Certified Sandals Specialist
My Places
When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.
Orlando, Florida, USA
Booked It 100 Times
Been There 50 Times
We have used Amy for several trips and she has alw...
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Dickenson Bay, Antigua & Barbuda, Caribbean
Booked It 5 Times
Been There 2 Times
We had planned an Antigua vacation with 4 of our b...
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Castaway Cay, Bahamas, Caribbean
Booked It 6 Times
Been There 3 Times
Amy has booked several family vacations for me ove...
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Great Exuma, Bahamas, Caribbean
Booked It 9 Times
Been There 2 Times
Amy was wonderful - over the course of several yea...
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Nassau, Bahamas, Caribbean
Booked It 10 Times
Been There 5 Times
Amy has booked several family vacations for me ove...
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Bridgetown, Barbados, Caribbean
Booked It 4 Times
Been There 2 Times
Great vow renewal with friends for our 20th. Amy w...
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St. George\'s, Grenada, Caribbean
Booked It 8 Times
Been There
Met Amy on a family vacation at WDW and asked her ...
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Montego Bay, Jamaica, Caribbean
Booked It 15 Times
Been There
We’ve worked with Amy twice now, once for our hone...
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Negril, Jamaica, Caribbean
Booked It 4 Times
Been There 2 Times
First off, working with Amy was an absolute pleasu...
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Ocho Rios, Jamaica, Caribbean
Booked It
Been There
First off, working with Amy was an absolute pleasu...
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Curacao, Netherlands Antilles, Caribbean
Booked It 4 Times
Been There
Amy was amazing from start to finish! Made our ent...
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Saint Lucia, St. Kitts and Nevis, Caribbean
Booked It 12 Times
Been There 2 Times
We had planned an Antigua vacation with 4 of our b...
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Grace Bay, Turks and Caicos Islands, Caribbean
Booked It 30 Times
Been There 5 Times
Amy has always been amazingly helpful, and her att...
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Costa Rica, Central America
Booked It 2 Times
Amy managed all aspects of our vacation and was ve...
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Vienna, Austria, Europe
Been There
the trip was wonderful. we really had no complain...
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Cesky Krumlov, Czech Republic, Europe
Been There
the trip was wonderful. we really had no complain...
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Copenhagen, Denmark, Europe
Been There
the trip was wonderful. we really had no complain...
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London, England, Europe
Booked It 2 Times
the trip was wonderful. we really had no complain...
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Paris, France, Europe
Booked It 2 Times
Amy was super helpful, efficient and answered all ...
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Passau, Germany, Europe
Been There
the trip was wonderful. we really had no complain...
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Budapest, Hungary, Europe
Been There
the trip was wonderful. we really had no complain...
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Amalfi, Italy, Europe
Booked It
the trip was wonderful. we really had no complain...
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Florence, Italy, Europe
Booked It
the trip was wonderful. we really had no complain...
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Rome, Italy, Europe
Booked It
the trip was wonderful. we really had no complain...
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Stresa, Italy, Europe
Been There
the trip was wonderful. we really had no complain...
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Tuscany, Italy, Europe
Booked It
the trip was wonderful. we really had no complain...
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Venice, Italy, Europe
Booked It
the trip was wonderful. we really had no complain...
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Bergen, Norway, Europe
Been There
the trip was wonderful. we really had no complain...
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Flam, Norway, Europe
Been There
the trip was wonderful. we really had no complain...
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Oslo, Norway, Europe
Been There
the trip was wonderful. we really had no complain...
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Bratislava, Slovakia, Europe
Been There
the trip was wonderful. we really had no complain...
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Lucerne, Switzerland, Europe
Been There
the trip was wonderful. we really had no complain...
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Zermatt, Switzerland, Europe
Been There
the trip was wonderful. we really had no complain...
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Peru, South America
Been There
This was our first river cruise experience and Amy...
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