Avalon Waterways Specialist

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Austin Koonz, Travel Agent in Rensselaer, NY

Austin Koonz

Rensselaer, NY Travel Agent
Super Agent

Austin Koonz

Rensselaer, NY · 6 Years of Experience

Yankee Trails, a Travel Leaders Network Affiliate Agency
5.0
(59)
100% Recommended
Goes above and beyond duty to take care of his customers. A true professional dedicated to his job. Total confidence that everything is always put together... Read More >
About
Reviews
My Places
Client Testimonials

Areas of expertise

Destinations:

Nile River, Rhine River, Mekong River, Amazon River, Rhone River

Interests:

River Cruises, Couples & Romance, Luxury Cruises, Castles & Cathedrals, Small Ship Cruises

Suppliers:

Avalon Waterways

About Me

SEE THE WORLD YOUR WAY

Avalon Waterways invites you to see the world your way. Expansive. Unhindered. Utterly unique. For cruisers who don't follow the crowd — who forge their own path to experience the world in their own style, Avalon Waterways delivers a river cruise experience like no other. From the widest views on board to wider selections on shore, we believe the only way to cruise is your way.

In order to deliver a cruise unlike any other, we're constantly evolving the Avalon experience, adding intriguing features every year! So, what makes a Suite Ship® so sweet? Our exclusive Panorama SuitesSM — exquisite accommodations with more space to stretch out and enjoy your cruise, innovative room configuration to highlight every view, and a huge Open–Air Balcony® that provides an indoor/outdoor seating area without sacrificing room space. Plus, we offer Avalon Choice® ... for a uniquely customizable river cruise adventure.

 

FREEDOM INCLUDED. RULES NOT ALLOWED

 

Regional wine and beer with lunch and dinner. Complimentary continental breakfast served in your room. Onboard cultural presentations and local entertainment. Onshore excursions with expert Local Guides. A choice of Avalon FlexDining® menus and venues on board to dine when and where you like. Round-the-clock cappuccinos. Free Wi-Fi. Adventure Center with gear and guidance to explore your way. Avalon Adventure HostSM to direct or accompany you on active pursuits. Also included? Freedom. The freedom to enjoy river cruising your way. You’re not like everyone else. Why should your river cruise be like everyone else's?

 

SMALL DETAILS. BIG DIFFERENCE.

- Daily provision of breakfast, lunch, and dinner on board

- Inclusive amenities: sparkling wine with breakfast, and wine, beer, or soft drinks with lunch and dinner

- Expert Cruise Director and Avalon Adventure Host for fitness activities and active excursions

- English-speaking staff delivering personalized service

- Avalon Choice® offering Classic, Active, or Discovery included excursions with Certified Local Guides, and MyAvalonSM Guided Optional Excursions

- AvalonGO mobile app for itinerary information, schedules, transfer details, GPS, and real-time social media posts

- Complimentary STARLINK Wi-Fi and computer stations

- Sky Deck features a shade system, premium lounge chairs, whirlpool, and game area- Sky Grill for made-to-order al fresco dining

- State-of-the-art Fitness Center- Panorama Lounge with panoramic windows, cozy seating, and a dance floor

- Panorama Dining Room with large panoramic views

- Observation Lounge and upscale bar with premium spirits

- Adventure Center providing assistance, active gear, bicycles, and fitness class information

- Club Lounge Library with books, cards, and board games

- Elevator for convenience

- Non-smoking interior

- Complimentary water stations

- Spacious outside deluxe accommodations with enhanced soundproofing

- Exclusive Comfort Collection Beds

- Large private bathroom featuring a full shower with a glass door

- Premium personal amenities, including L’Occitane® bath products

- English language TV channels with 50+ free movies

- Club Lounge with a 24-hour self-serve beverage station offering complimentary cappuccinos, lattes, hot chocolate, and a selection of teas; cookies available throughout the day

 

REVIEWS

Rating: 5.0
59 reviews
100% Recommended
Your trust is our priority. Every review is submitted by verified travelers after they have booked and completed their trips. Learn more about our review guidelines.
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Showing 59 reviews

Austin made it easy!
Reviewed By Diana - Lewiston NY | Traveled to Alaska ~ USA
Goes above and beyond duty to take care of his customers. A true professional dedicated to his job. Total confidence that everything is always put together well.
I would recommend this agent to my family and friends.
4 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Excellent cruising experience
Reviewed By Eva - The Villages , Fl | Traveled to Caribbean
Andy was very patient with our questions and covered everything we asked with enthusiasm. We received everything we needed and had a wonderful cruise . It’s surely is a pleasure working with him
I would recommend this agent to my family and friends.
3 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Austin is the best cruise agent!
Reviewed By Happy Cruiser - THE VILLAGES | Traveled to Caribbean
Austin Koonz is the best travel agent. I have booked and rebooked four cruises through him. He has responded rapidly to my requests and has provided the best deals available. His travel recommendations are terrific!
I would recommend this agent to my family and friends.
3 of 3 people found this review helpful. Was this review helpful to you?YES|NO
I highly recommend working with Austin.
Reviewed By Chong - The Villages, Florida | Traveled to Caribbean
Austin is knowledgeable, patient, and personable. He consistently goes the extra mile to ensure I have the best cruise experience. I highly recommend working with Austin.
I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO
Destination Wedding
Reviewed By Col - Clifton Park, New York | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Austin has been very responsive and knowledgable regarding our trip. Even helped with changes after a 17 hour flight delay. We could not be any happier with our experience.
I would recommend this agent to my family and friends.
3 of 4 people found this review helpful. Was this review helpful to you?YES|NO

My Places

When it comes to travel planning, real-world experience makes a huge difference. Check out the map below to see all the places I have personally visited or booked for my clients. I know these destinations well and can give you reliable guidance.

Client Testimonials

Extra added value
Austin at Travel Leaders didn't just match our deal—he made it significantly better. My husband and I were ready to book a Regent Seven Seas cruise. We called the cruise line directly and received an exclusive lower price that wasn't available online—a deal we were told would only last a few days. Before committing, we decided to reach out to Austin at Travel Leaders to see what he could offer. From his very first response, his expertise was exceptional. Not only did he match the exclusive pricing Regent had offered us directly, but he also secured a complimentary shore excursion valued at nearly $500. We got the same cruise, the same price, plus an additional $500 in value. The choice was easy. If you're booking a luxury cruise, call Austin first—you have nothing to lose and potentially hundreds of dollars to gain.
Travel Lover NY
The Best Alaska Cruise Tour Ever!
Austin Koonz - you hooked us up! Great rooms and tours! The past 48 hours have been busy and amazing. We left Albany on Thursday afternoon and landed in Fairbanks, Alaska Thursday evening. On Friday we took a riverboat up the Chena River to a traditional Athabaskan fishing village. We also got to see a demonstration by the dogs who live and train with at Susan Butcher’s family. Susan Butcher is a four time alaskan Iditarod campion. We then went to a gold mining dredge where we also go to see the Alyasken Pipeline. Our guide was Dexter who looked like a gold miner and had a ton of great stories. We also experienced panning for gold. I was the big winner with $32 of gold. Denali National Park was amazing! We saw a bull moose, a cow (moose) with her calf, a lynx, a porcupine, a grizzly bear, three caribou, a few ptarmigan, and a couple of snowshoe hares.
Julie
Austin is truly a blessing
For an older couple who isn’t tech-savvy, Austin is truly a blessing. He completes our check-in on our behalf and ensures all of our documents are printed and mailed directly to our home. We never have to worry about a thing, just pack and be on time for the shuttle service he arranges. Thank you for everything, Austin!
Mrs. Edwards
Care and attention to detail
Austin went above and beyond. I have worked with many travel agents in my life, but none have shown me the level of care and attention to detail that Austin has. Moving forward, I will only be booking my vacations with Austin.
Kryzs
Greece Cruise with Pre and Post in Athens
Have worked with Austin for over a year now planning various vacations. We always had several questions and were impressed by how quick and thorough his answers were. Since we have traveled for decades and dealt with several travel agents, we feel that he is the best we have ever dealt with.
Happy Client - Clifton Park, New York
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