Honeymoon and Anniversary in Paradise
Reviewed By Andrew - Scarborough | Traveled to Kingstown | St. Vincent & the Grenadines | Caribbean
My wife and I found Marlene through a Google search for Sandals credited travel agents in the GTHA. We had just come from a pretty bad experience with a sleazy travel agent and were a little apprehensive.
Within an hour, Marlene and responded to our initials inquiries and gone far and above the expected effort level for what we were searching.
Marlene made booking our trip to Sandals Saint Vincent and the Grenadines simple and easy. Everything was taken care of between the airline and the hotel. All instructions, paperwork, and suggestions for things to do in country and the resort were clearly laid out and within our possession well in advance of leaving.
We did have some issues at the resort arise while we were there and Marlene was exceptional in helping communicate with Sandals sales department and the hotel management. Our issues were addressed almost immediately.
My wife and I will work with Marlene every opportunity we have moving forward. I would highly recommend reaching out to her if you're planning a vacation of any kind.
Marlene Henderson responded
"Thank you so much for your wonderful review! It truly means the world to me. I'm so glad that your experience with me was positive and I'm so grateful for the trust you placed in me to plan your trip!
You were both an absolute pleasure to work with and I can't wait to help you plan your next getaway!! Thanks again for your kind words!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Amazing Family Vacation!
Reviewed By Lauren T - St. Catharines | Traveled to Mexico
Marlene went above and beyond helping our family (8 adults, 2 babies) with our trip to Mexico!
We gave her many requests lol and she fulfilled them all!
She is very kind and personable :)
Marlene Henderson responded
"So happy to hear you had a wonderful family trip! It was fun to work with you and so glad to hear that your requests were all fulfilled!! Awesome!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Fantastic family trip!
Reviewed By Roxanne - Ontario | Traveled to Mexico
We had a fantastic experience working with Marlene! Her attention to detail is incredible. Every part of our family trip was thoughtfully planned down to informing us about visa requirements and airline baggage limitations infants travelling on a parents lap. Marlene even arranged our hotel stay near the airport the night before our flight. It took so much stress off our shoulders and made the start of our trip so much more relaxing.
We’ll absolutely be reaching out for all of our future adventures. Highly recommend!
Marlene Henderson responded
"Thank you so much for your kind words! It was a pleasure working with your family and I am so happy to hear you had an amazing family trip!!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The Perfect Honeymoon, Thanks to Marlene!
Reviewed By Vjeronimo - Whitby, ON | Traveled to Jamaica | Caribbean
Marlene was absolutely amazing to work with! She helped us plan and book our honeymoon, and truly delivered on everything we asked for. She not only found us our dream trip within budget but also surprised us with some amazing upgrades. After months of wedding planning, it was such a relief to have someone take care of all the research and present us with great options to choose from. Marlene made the entire process stress-free, enjoyable, and exciting. We couldn’t have asked for a better travel agent and highly recommend her to anyone planning a special trip!
Marlene Henderson responded
"Thank you for your kind words and for being so easy to work with!! Planning your dream honeymoon with you was my pleasure!! I know you are going to enjoy every minute of it!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Trip to BC
Reviewed By Dar - St. Catharines | Traveled to British Columbia | Canada
Marlene worked super hard on our travel plans, she searched hotels and things to do in each city and then made us an entire itinerary! The hotels and the activities were exactly what I would’ve chosen and I’m really fussy! She even worked on her birthday to get things done for us! I would highly recommend Marlene for any travel plans! She is amazing!
Marlene Henderson responded
"Thank you so much! It was my pleasure to help you and I can't wait to hear all about it when you get back! Have a great time!!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Dream Honeymoon
Reviewed By TDotTravel84 - Toronto, Ontario | Traveled to St. Vincent & the Grenadines | Caribbean
My husband and I were interested in booking a Sandals vacation for our honeymoon and were looking for advice from someone with knowledge about the brand. I reached out to Marlene who specializes in luxury all inclusive resorts, including Sandals, and from the moment we connected she was so knowledgeable and helpful. We could tell she really wanted to make our trip special and went out of her way to do so. She worked with my husband and I to find our dream location, St. Vincent and the Grenadines, and we are beyond excited for our upcoming trip. Her attention to detail, quick response time, and genuine care for her clients, make her an all-star agent and I would 100% use Marlene again for any future travel.
Marlene Henderson responded
"Thank you so much for your kind words! I had so much fun working with both of you and can't wait to hear all about your trip when you get back!! Such an exciting destination you chose! Excited for both of you and wishing you an amazing trip!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Honeymoon Booking
Reviewed By Andrew - Toronto | Traveled to St. Vincent & the Grenadines | Caribbean
We were looking for a new travel agent to help with our honeymoon. We had a tremendously poor experience with a previous individual and were tepid about using someone to help us when we could have done a significant amount on our own.
Extremely pleased with our experience with Marlene. She went above and beyond the entire process of booking our trip.
We will definitely work with her again and are excited for honeymoon/one year anniversary trip in November.
Marlene Henderson responded
"Thank you so much! It has been my pleasure to work with the 2 of you to find the perfect destination for your honeymoon! Can't wait to hear all about it when you are back and looking forward to working with you in the future!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Haven’t booked but excellent service!
Reviewed By Steph - Ontario | Traveled to Dominican Republic | Caribbean
Marlene has been wonderful to work with. She took the time to understand our travel wants and needs and presented us with many options to choose from within our budget. She also researched pricing and availability for upgrades and suggested different islands to think about when we decide to book. Marlene was fast to reply and understood that texting me was the best form of communication. Since we have a large family she also researched the resorts that would meet the needs of having 5 children in rooms connected. Not many resorts can accommodate families of 7! We look forward in booking with Marlene when we figure out our families schedule!
Marlene Henderson responded
"Thank you so much for your kind words and putting your trust in me to help you find your perfect family vacation!! It's truly a pleasure to work with you!!!
"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A perfect fit!
Reviewed By Karaspeth - St. Catharines | Traveled to Montego Bay | Jamaica | Caribbean
In talking with Marlene, she learned what we were looking for in a trip. By asking the right questions, she was able to find us just what we wanted! The resort was amazing! Marlene also was with us from start to end, by checking in before our trip to make sure we had all our travel documents in order, doing special requests for us, making sure we arrived and all was well, and also close to the end to remind us about checking out and transfer details. We highly recommend Marlene for all your travel needs!!
Marlene Henderson responded
"Thanks for your review!! It's always fun to plan your travels and find you the perfect placer!!! So happy you had an amazing trip!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Great trip! So much fun!
Reviewed By Cara - St.Catharines | Traveled to Jamaica | Caribbean
Marlene was very helpful in finding us a great resort to stay at in Jamaica! And checking in on us while we were there to make sure we arrived and were happy with our choice
Marlene Henderson responded
"So happy you loved your vacation in Jamaica!!! It was a pleasure to work with you to find the perfect place!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
All our vacations start with Mar!
Reviewed By Hoogendam Family - St Catharines ON | Traveled to Caribbean
So thankful for all of Marlene’s help when booking our family vacations!
She knows her stuff and cared so much about what would be important to us! She offered a lot of insight on amenities that I hadn’t thought of, that would make our trip extra special and it made a huge difference! Thank you! Can’t wait for our next one!
Marlene Henderson responded
"Thank you for trusting me with your travel plans! Always so much fun to plan vacations with you!! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Who do I call when I get that itch to go on a trip
Reviewed By Jessica - St.Catharines, Ontario | Traveled to Mexico
She is my go-to for any and all travel questions, and her passion for travel is evident through the entire process. From the moment I start dreaming of a getaway to the final itinerary, Marlene is just as excited as I am to find the perfect trip.
Her attention to detail is second to none. She takes the time to truly understand what we want and ensures every request is met. Whether it’s a relaxing beach escape, a thrilling adventure, or a once-in-a-lifetime experience, Marlene makes it happen seamlessly.
If you're looking for someone who makes travel planning effortless and exciting, look no further; Marlene is simply the best!
Marlene Henderson responded
"Thank you so much Jessica!! Your trust in me is so appreciated! Love planning your travels and looking forward to finding your next perfect escape!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Mexico
Reviewed By ToniN - St. Catharines | Traveled to Mexico | Mexico
Marlene was an absolute saviour in helping us pick the place we wanted to travel to in Mexico. We needed some guidance and input about what resort to choose and Marlene was able to help us. We gave her the criteria that we were looking for and what was most important to us on the trip (fishing, close to airport, safe to explore the surrounding cities, good restaurants…etc) and man did she deliver. Many agents had sent me a lot of generic all inclusives that everyone seems to know about but, she went above and beyond and showed us places we didn’t even know were an option. We ended up booking on the pacific side of Mexico and away from the heavily populated / touristy areas and we couldn’t have been more happy! We only found this area and resort because of her! She did this for us out of the kindness of her heart, just offering advice, as she was not yet certified. So she did not even receive any compensation for helping us find our trip, other than our huge thank you !! Our trip was a
Marlene Henderson responded
"Thank you Toni!! It was truly a pleasure to work with you to find your perfect vacation! So happy you were satisfied with the location and amenities!! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
The best travel agent!!
Reviewed By deVries Fam. - St. Catharines, ON | Traveled to Mexico
We have been using Marlene for travel advice for many years. She is exceptional at matching our needs to our travel experience. She is always friendly and professional and goes above and beyond for her clients. We have no hesitation giving her a 5/5 rating and always recommend her to family and friends.
Marlene Henderson responded
"Thank you for your kind words! I appreciate your support very much!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Always great recommendations
Reviewed By Papajim - Ontario | Traveled to Mexico
Marlene has selected sun destinations for us on many occasions and they have never failed to impress. Very knowledgeable and well researched.
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Always great recommendations
Reviewed By Papajim - Ontario | Traveled to Mexico
Marlene has selected sun destinations for us on many occasions and they have never failed to impress. Very knowledgeable and well researched.
Marlene Henderson responded
"Thanks so much!! It's always a pleasure working with you!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
A great trip with friends
Reviewed By Travel6 - Cancun | Traveled to Mexico
Marlene set up a trip with some of our friends and we had such a good time. The place was exactly how she described it. We will get Marlene’s advice for every trip we go on.
Marlene Henderson responded
"Thank you Larry for your trust in me!!! I will be very happy to work with you on future travels!!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Fabulous vacation!!!
Reviewed By Jo - St. Catharines Ontario Canada | Traveled to Mexico
Marlene helped us book a wonderful vacation starting with great seats on the plane with a private shuttle awaiting us at the airport in Cancun. Upon arrival of our resort Eldorado seaside the Palms did not disappoint! Marlene’s recommendation of our room location was spot on!
All staff were friendly and professional, resort was clean, food was fabulous!
Thank you Marlene for all your advice and all your help in delivering a great vacation!
Marlene Henderson responded
"It was a pleasure working with you Joanne! So pleased that you were happy with every part of your trip!! "
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Reliabe, fast and awesome services
Reviewed By Cleibi F - Ottawa | Traveled to Sao Paulo | Brazil | South America
Marlene was able to provide me with options for a last-minute business trip. I had a very short time to sort out everything I needed for my business trip, and luckily, I had Marlene to take care of flights and hotels, giving me time to concentrate on other things.
Thank you, Marlene!
Marlene Henderson responded
"Thanks so much Cleibi! Looking forward to working with you in the future!"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO
Reliabe, fast and awesome services
Reviewed By Cleibi F - Ottawa | Traveled to Sao Paulo | Brazil | South America
Marlene was able to provide me with options for a last-minute business trip. I had a very short time to sort out everything I needed for my business trip, and luckily, I had Marlene to take care of flights and hotels, giving me time to concentrate on other things.
Thank you, Marlene!
Marlene Henderson responded
"Thank you for your kind words!! It was a pleasure to work with you!!
"
✓ I would recommend this agent to my family and friends.
0 of 0 people found this review helpful. Was this review helpful to you?YES|NO